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Maker to Market ԧ薹ጱ觎ਮ牧珿አՈᇔ扮 -- ԧ薹ጱ觎ਮ物珿አՈᇔ扮 by Darla Huang

了解你的顧客,善用人物誌 Persona-Maker to market

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Page 1: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

- -

by Darla Huang

Page 2: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

About meDarla Huang

Digital Product Manager

UX Design Manager

Analyst

https://uk.linkedin.com/in/darlahuang

Page 3: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Why Does UX Matter

Success Experience

You

Page 4: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

It’s All About User

Who are they?

What do they like/dislike?

Where can I find them?

How do they think?

What do they feel?

?

?

?

?

?

How do they react?

Page 5: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Where to Start

Page 6: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

What Is Persona

“A persona is a representation of the goals and behavior

of a hypothesized group of users.”

Page 7: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Person-Focused Research

Stakeholder interview

Field studies Surveys

Focus groups

Observation

Click stream

analysis

Secondary data analisys

Page 8: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Why PersonaAgree!

Agre

Page 9: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Explore the needs

Embody solution

Generate possible solution

Evaluate Risk / Verify assumption

Iteration Design:Spiral Model

Identify

DesignBuild

AssessStart

End

Page 10: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

How Many

{

Page 11: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

How Long Does It Take

source: https://www.nngroup.com/articles/persona-budgets/

Page 12: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Elements of Persona

Profile Scenario Other details

Page 13: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Create Your Own Persona

START!

Page 14: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Part 1 A4

You got 3 minutes

• 3

(eg / / / / ... )

Tips

Page 15: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Part 1 or Persona

You got 10 minutes

• UserUser

Tips

Page 16: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Part 2 &

You got 2 minutes

• UserUser

Tips

Page 17: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Part 2 Approach! 2

You got 3 minutes

• User

Tips

Page 18: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Part 3 // 2

You got 10 minutes, 5 minutes per person

• User

• User Quote

Tips

Profile

Scenario

Other details or

Page 19: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Part 3 /

Tips

Page 20: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Step 3 /Persona

You got 15 minutes

• User

• Quote

• Bio

Tips

- User - Goals - Frustrations

Page 21: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Step 4

Persona

/

You got 2 minutes

Page 22: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Book & Tool

https://xtensio.com/

Page 23: 了解你的顧客,善用人物誌 Persona-Maker to market

Maker to Market

Thank you!https://uk.linkedin.com/in/darlahuang

[email protected]

LTUX.Taipei

[email protected]