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2016 European UX Impact SurveyChristopher McCann @letterpress_se
2016 European UX Impact Survey
2016 European UX Impact SurveyChristopher McCann @letterpress_se
In the spring of 2016 a survey was conducted to understand the impact UX had on organisations located across Europe. The survey explored the strategic impact of UX; barriers to UX impact; types of UX activities performed and how UX resources were organised.
2
171 RESPONSES
22 COUNTRIES
99% UX DESIGNERS
2016 European UX Impact SurveyChristopher McCann @letterpress_se
Country
2016 European UX Impact SurveyChristopher McCann @letterpress_se
Organisation Size
2016 European UX Impact SurveyChristopher McCann @letterpress_se
Industry
Other: Media
Telecom Publishing Education
Construction Leisure Defence Gaming
2016 European UX Impact SurveyChristopher McCann @letterpress_se
Strategic Influence of UX on Organisations
High - significant influence on the organisation
2016 European UX Impact SurveyChristopher McCann @letterpress_se
Barriers Preventing UX Impact66,30%
63,90%
52,40%
45,20%43,40%
30,70%
4,80%
Lack0of0Understanding Silos and0politics0 Partial implemetionof0UX0practices Resource contraints Lack0of0Leadership Organisational0Size Other
Note: multiple selections were possible
2016 European UX Impact SurveyChristopher McCann @letterpress_se
Strategic Impact versus UX Activities
2016 European UX Impact SurveyChristopher McCann @letterpress_se
High UX impact occurs
when there is high participation of UX in strategy and roadmap
planning.
Percentages of respondents
50.8%46.4%
2016 European UX Impact SurveyChristopher McCann @letterpress_se
Low impact UX organisations are not
involved in user feedback and
research.
Percentages of respondents
22.9%24.7%
2016 European UX Impact SurveyChristopher McCann @letterpress_se
Barriers to UX impact
2016 European UX Impact SurveyChristopher McCann @letterpress_se
Regardless of impact level, lack of UX understanding is
cited as a limit.
36% 37%
27%
Percentages of respondents
Lack of Understanding
2016 European UX Impact SurveyChristopher McCann @letterpress_se
Lack of leadership results in low UX
impact.
Percentages of respondents
2016 European UX Impact SurveyChristopher McCann @letterpress_se
UX impact decreases as org size increases.
75%
35%
19%
UX Impact
Percentages of respondents
< 10 50 - 249 > 5000Size:
2016 European UX Impact SurveyChristopher McCann @letterpress_se
A considerable proportion, (72.8 %) of all respondents, were from SME organisations (Definition: less then 250 employees).
UX impact was highest in small organisations and decreased dramatically as organisation size increased.
Low impact UX organisations are not involved in user feedback and research.
High UX impact occurs when there is higher participation of UX in strategy and roadmap planning planning.
Lack of leadership results in low UX impact across all organisational sizes.
Indication is that there is often one UX person per team.
The snapshot in 2016