(in no particular order)

The best support centers are intuitive, guided and simple.

You can do it too.

They make it easy for customers to get in and get out with an answer,

just like they want.

Just be sure to learn from the champs.

Say goodbye to the terrible, horrible, no good very bad

support journey with these 7 awesome help centers

Subtle support signup

Toggled categories

Short titles with mainkeywords only

2

Prominent search box

Categorized byneed/motivation

One click tofrequent questions

Real timewait estimate

3

Well placed search bar

Clear color codedcategories

Further help, in caseyou still need it

4

Minimal navigationoptions

Breathablewhite space

Prominent search box

Intro videos everyone needs

5

Simple iconsOrganized by

topics

6

Anticipatesnewbies

Anticipatesbusy people

Good contentMix

7

Clearbreadcrumbs

Instanttranslation

Natural, 1st person language

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There’s a lot more where that came from.

More than 30,000 organizations are using Kayako everyday to support millions of customers.