Conflict is the key to great experiences

Conflict is the Key to Great Experiences

RepublicOfQuality.com

@hellofisher

www.designcontentconf.com



Before the internet,

Before the internet, there was the ARPANET

That’s right, the internet started in Utah.

http://roq.me/internet

One year later…

www.opte.org

2010

What do you do?

What is painful?

What do you love?

What do you wish?

?

$

150,000

We want to make it more difficult

Ahaha!

Wait, what?!

Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why?

We want to make it more difficult

Usernames are people

We want to tellthe right story!

Reality Vision

A web first organization that empowers anyone to access City of Red Deer information

and services in any way they choose.









Users first Help users get the information they want by focusing on common user expectations.

Sustainable Plan for content, technical, and information architecture that can be easily maintained for the long term.

For real people Engage people through a clear and honest voice.

Passion for your content Everyone – the public, content authors, content champions – own, care for, and love their content.

Improve customer service Reduce call volumes to customer service and departments to answer basic questions

Content strategy Content authors and champions have ownership and accountability over their content

40%

WTF?

Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why?

http://roq.me/singapore

http://roq.me/fra

http://roq.me/fra

http://roq.me/yvr1

http://roq.me/yvr2

http://roq.me/yvr3

WTF?

Reality Vision

http://roq.me/elephant

Thanks!

roq.me/camp

Design

Conflict is the key to great experiences