An app to track work orders in university facilities management departments

● Takes pride in his work

● Not tech savvy● Would like an easy way to make note

of other repairs he sees while working

Meet Joe

Goal: To keep the office updated on the status of his jobs

Joe’s day

Joe opens Switch to check his tasks for the day.

The most important task is to fix the Dean’s

Office AC.

➔ Joe decides to take care of the Dean’s AC

➔ Joe decides to take care of the Dean’s AC

➔ Joe decides to take care of the Dean’s AC

But a piece is missing!Joe pauses the task

➔ He is prompted to add a note

The Hold Box contains all the paused tasks

➔ Animation

The hold box

Worker Dispatcher Clients

In the loop

Goal: To ensure Switch is functioning well.

● Are orders being dispatched?

● Are orders being updated?

● Is there a closed loop between

dispatcher and technician?

Sandra - IT Developer

Is Switch Working?

Switch can help CMU transition from paper to digital and take advantage of

the benefits of real-time data capture.

The Future