17
Customer Development Approach Manik Choudhary, PMI-ACP, CSPO, PSM-1 [email protected]

Customer development approach

  • View
    1.040

  • Download
    0

Embed Size (px)

DESCRIPTION

Custom development approach for Start Up

Citation preview

Page 1: Customer development approach

Customer Development Approach

Manik Choudhary, PMI-ACP, CSPO, PSM-1 [email protected]

Page 2: Customer development approach

Disclaimer

These are my personal opinions on the subject and in no way represent that of my employer.

Page 3: Customer development approach

64 % of Software is unused !

Page 4: Customer development approach

Start-Up Facts

9/10 Products Fail

75 % of all Startups fail

“In a Startup , the chance on anything good is always under 50 %” - Mike Cassidy (Ruba)

Page 5: Customer development approach

Customer Requirements

It's not the customer's job to know what they want.

If I had asked my customers what they wanted they would have said a faster horse.

Page 6: Customer development approach

Product Development to Customer Development

2003

Associate Professor at Stanford University

Has participated in 8 high tech Startup as either a cofounder or an early employee

HBR Review – Why the Lean Start-up changes Everything – May 2013

Page 7: Customer development approach

Business Model Generation

2010

Business Model Canvas - Alex Osterwalder

Standard Framework for Business Model Canvas in BGM

http://www.businessmodelgeneration.com/canvas

Page 8: Customer development approach

Business Model Canvas Explained (Video)

Business Model Canvas - Alex Osterwalder

http://www.businessmodelgeneration.com/canvas

Page 9: Customer development approach

Lean Startup

2011

Customer Development

Agile Software

Lean (Toyota Production System)

Five principles of Lean Startup

Page 10: Customer development approach

StartUp

StartUp

= Experiment

Searching for a Profitable, Scalable and Reliable Business Model

A startup is a human institution designed to deliver a new product or service under conditions of extreme uncertainty“.

by Eric Ries from the book ”The Lean Startup”

Nothing to do with size of company, sector of the economy, or industry

Page 11: Customer development approach

Lean Startup

Lean Startup principle

Entrepreneurs are everywhere

Entrepreneurship is management

Validate Learning

Build-Measure-Lean

Innovation Accounting

Page 12: Customer development approach

Customer-Problem-Solution(C-P-S) Hypothesis

Do consumers recognize that they have the problem you are trying to solve? If there was a solution, would they buy it? Would they buy it from you? Can we build a solution for that problem?”

* C– P– S Hypothesis : The Entrepreneurs Guide to Customer Development by Brant Cooper & Patrick Vlaskovits

Picture Source - http://practicetrumpstheory.com/2010/08/businessmodelcanvas/

Page 13: Customer development approach

Running Lean

2012 Document your Plan A

Identify the riskiest part for your plan

Systematically test your plan

Lean Canvas – Ash Maurya

http://leancanvas.com/

Page 14: Customer development approach

The Startup Owner's Manual

2012

“There Are No Facts Inside Your Building, So Get Outside.” – Steve Blank

http://en.wikipedia.org/wiki/Steve_Blank

Page 15: Customer development approach

The Customer Development

http://steveblank.com/2012/03/29/nail-the-customer-development-manifesto/

Page 16: Customer development approach

References

HBR Review – Why the Lean Start-up changes Everything – May 2013 http://practicetrumpstheory.com/2012/02/why-lean-canvas/ http://practicetrumpstheory.com/2010/08/businessmodelcanvas/ http://www.slideshare.net/startuplessonslearned/aardvark-case-study-

from-sllconf-by-max-ventilla-and-damon-horowitz http://www.bizjournals.com/sanjose/blog/2012/09/most-startups-fail-

says-harvard.html?page=all http://www.slideshare.net/ashmaurya/10-steps-to-productmarket-fit http://theleanstartup.com/ http://www.startuplessonslearned.com/ http://www.businessmodelgeneration.com/canvas http://practicetrumpstheory.com/2010/08/businessmodelcanvas http://leancanvas.com/LeanCanvas.pdf http://www.amazon.com/The-Startup-Owners-Manual-Step-By-

Step/dp/0984999302 http://en.wikipedia.org/wiki/Steve_Blank http://steveblank.com/category/customer-development-manifesto/