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Happiness IntelligenceUnderstanding the X in UX
Nic Markswww.happinessworks.co
@happiness_works
We shape our self
to fit this worldand by the
worldare shaped
again.Working Together – David Whyte
Becoming happier
5 ways to wellbeing Part of the UK
Government’s Foresight 2008 Programme on
Well-being
5 ways to wellbeing
Connect ...Be active ...Take notice ...Keep learning ...
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Happiness intelligence(responsive people metrics)
You ASK people
and
you LISTEN
Happiness intelligence should be
Actionable intelligence
Happiness intelligence in practice
TravelexTrial from October 2015Full roll-out May 2016
9,000 employees globally• Monthly happiness• Quarterly drivers
Performance review dataLeavers tracked
Happiness Works and reach
50,000+users
475 20 + 11
8Worldwide
partners
languagescountries
companies
Low Performance (in July) Left (by July)0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
Unhappiness predicts low performance & staff turnover 2 months later
Unhappy (in May) Happy (in May)
Client quotes“Happiness Works is helping Travelex move away
from the traditional global employee engagement surveys. It allows us to use
seamless cloud technology to understand how happy our people are. Their system gets to the core of how our employees feel and empowers
our managers locally to make a difference to the overall colleague experience using real-time
data.”
Gareth Morgan, Global HR Director Travelex
Happier UX jobs
Visual Designer
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We shape our selfto fit this world
and by the worldare shaped again.
Working Together – David Whyte
Happiness IntelligenceUnderstanding the X in UX
Nic Markswww.happinessworks.co
@happiness_works
