Social Innovation for Homeless_A healthcare innovation that connects peopleSEasier access to support servicesImprove their situationEnhance human interaction

Human-Centered/Universal Design_Innovative Design MethodologiesHFace-to face engagementInsights from the fieldSynthesize insights

Design ResearchD

Who we engage with_Approach homelessness from the social and homeless individual perspectiveW

Homeless Organisation Government

Night Shelter

Food Bank/Training Centre

Big Issue

City Community Safety

City Council Social Worker

Glasgow Housing Network

Glasgow Housing Association

Marine Trust

Westside

Homelessness in the world_A global perspective of homelessnessH

An estimated 100 million people are homeless

worldwide, and in US government spend $40000 for

each homeless every year.

Scotland30000 people

Britain115000 people

US610000 people

Japan25000 people

China3 million people

United Nations & Research from U of Pennsylvania

Government spends $40000/ per homeless in public service every year

Stakeholders Map_ Existing Service System in Glasgow, UKS

Homeless People Charity

GOV

SocialEnterprise

Academia

Funding/Research

SupportProvide Work

Support

Contact

Contact/Support

Public

Donation

Day Centre (most essential support)Shelter, Housing Association (accommodation)Food Bank (Food)

Provide job opportunityService Exchange Program

National Health CareSocial Welfare Consultation

Funding/Research

Stages of Service Process_Services provided by organizations and governmentS

Awareness Emergency Assistant Recovery

Going to become homeless(Domestic Violence, Drug…..)

Touch PointU

serService

Find Emergency AccommodationLaw Consultancy / Health Care

Find Long Term AccommodationSkill Training / Job

Introduce to appropriate organization to take over

Job Centre

Phone Call Social WorkerWalk-in serviceCampaignAdvertisement

Police Friends/Family Info Board Phone Call Social WorkerWalk-inservice

Long TermAccommodation

Service ExchangeProgram

Skill/LanguageTraining Program

HomelessnessRegister

Assistant ServiceConsultant

TemporaryAccommodation

Health Care

Law Consultant

Social WelfareApplication

Adapting to homeless life_everyone who becomes homeless must find a way to surviveA

“I have sold the Big Issue for 20 years since the very beginning. I sell 5 everyday and take money to buy some beer for myself”

“I chose to come to beg in Glasgow, because I like Glasgow”

“I am very good at begging. ”

“I always buy my own food. I don’t go to any organisation anymore.“

Prefer to sleep rough_sleeping rough is dangerous, however, it is a better choice for someP

“I don’t like shelter. Not good! ”

People in shelter come from different background and some have crime record or mental problems. It is not a very safe and comfortable place.

“It is very difficult to conduct homeless. They just like big kids making troubles all the time”

Sleep rough enhances the potential risk of illness.

73% homeless were reported to have physical problems and 80% have mental issues- Homeless Audit2014

“I like to go to language course. I can make new friends there”.

“We get together and play bingo before dinner”

Desire for companionship_peer support makes people feel calm and securedD

“I have one friend also from Romania. I always stay with my Romania friend.”

“They download videos to their phone and watch at night.”

“They put all their electronics in the locker. I don’t know where they get them, but you see almost everyone”

Mobile Technology in homeless life_technology is a part of daily life M

During the interview on the street, one Romania homeless pickup her smartphone and made a phone call to her friend.

Observation from night shelter, people use laptop and mobile phone for entertainment and communication.

Health and Wellbeing of Rough Sleepers_Our Design OpportunityH

• There is a higher proportion of health problems with homeless people.

• Rough sleeping increases the risk of ill health

• High rate of missed appointments

Health Care+Human Interaction

Insights Informing our Design_Rationale behind Street CompanionI

The high impact of healthcare provision on overall wellbeing

High usage of mobile technology by homeless

Current healthcare system especially intimidating for homeless

The Rise of mHealth_Mobile Healthcare in SocietyT

Design ConceptD

Structure of Street Companion_The 4 major componentsS

MedicalProfessional

MedicalCloud

MobileTechnology

StreetTeam

Provide remote diagnose and

medical advise

Data storage and information exchange

Portable check-up tool and mobile device

Professional nurse and social worker

Street Team_PersonaS

“Sarah” _32 years old, married_Practicing Nurse qualified in adult and mental health_Working for NHS Glasgow

Major Tasks

Search homelessProvide device

Medical Check UpExplain Doctor’s feedback

Listen to homelessGive adviceSuggest services

Skills

Empathetic, Compassionate, Courageous, Persuasive

Active listener, Good observer

Understands health and social needsTechnical health knowledge.

“Simon” _36 years old_Social worker_Working for Glasgow City Council

Medical Professional_PersonaM

“David”_43 years old, married, with 12-year-old son_MD Graduated from University of St Andrews specialized in general internal medicine _Works for William Clinic in Glasgow_Work time for the service: 2:00pm – 4:00pm every Tuesday and Thursday

Order further street/indoor tests

Order specialist appointment/emergency treatmentOrder medication

TasksReceive street cases

Give medical advice

Analyze medical data transmitted

Portable Tool Kit for street team_Basic Medical Exam Equipment and Remote diagnose systemPMedical Equipment_Glucosemeter_Thermometer_Stethoscope _Blood Pressure Monitor

Complementary elements_tablet/smartphone_6 Energy bars_Medication (pre request)

Street Kit for homeless people_Smartphone and AppS

Service compass_ Service locator _Booking platform

Profile_Personal information_Mobile address

Mobile Wellbeing_Medical history_Help and advice message platform

After register as a homeless people in city council, new homeless people would get an entry level smartphone to access service.

Network Diagram_Connection between product service system and stakeholdersN

Storyboard_Social Engagement and Medical Support by Mobile WellbeingS

Benefits for Homeless and Society_Giving people the power to help themselvesBDirect contact with healthcare professionalsEarly indications of ill healthDevelop valuable relationships

Wider Social Applications_Exploring the potentialWSocial Care: Elderly and DisabledOccupational Health: Employees and School NurseEmergency Situations: Refugee Camps