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Earlier this year, I had the opportunity to present this session at the Society for Technical Communication (STC) Summit at Sacramento, California. You can download an audio recording of the session from http://blogs.adobe.com/samartha/files/2011/12/Localizing-Images-Cultural-Aspects-and-Visual-Metaphors.mp3
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© 2011 Adobe Systems Incorporated. All Rights Reserved.
Localizing Images: Cultural Aspects and Visual Metaphors
Samartha VashishthaAdobe Systems
© 2011 Adobe Systems Incorporated. All Rights Reserved.
“Culture is the collective programming of the human mind that distinguishes the members of one human group from those of another. Culture in this sense is a system of collectively held values.”
- Geert Hofstede
Defining Culture…
"Culture is more often a source of conflict than of synergy. Cultural differences are a nuisance at best and often a disaster."
- Hofstede
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Visual elements
Localization isn’t about just text and screenshots.
…with special relevance for persuasive and marketing-oriented content.
Symbols
Icons
Graphics
ImagesColors
User interaction
s
Visual arrangeme
nts
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Symbols
Symbols are closely intertwined with etiquette and religious beliefs.
Swastika and SwastikDiffering representations of the serpent
Hand symbol Intended meaning
Improper in…
OK, thumbs up Italy
Precisely France, Japan, South America,
India
Stop Greece
Hand symbols are generally problematic
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Guidelines for using symbols in content
Avoid…
• Graphical elements with text; single letter• Hand symbols, gestures, and body parts• Religious symbols that are not globally recognized• Animal symbols, especially for conveying emotions• Flags as icons to indicate language-specific content
Use…
• Images of nature• Abstract illustrations, sketches, and geometric shapes• Inanimate objects• Globally recognized symbols like professions, modes of
transport, equipment, devices, and consumer goods• Consider time-sensitivity
• Standardized traffic and warning symbols• Other standardized images like scientific symbols
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Cultural meaning of color
General meanings conveyedby major colors
Culture-specific meaningsof major colors
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Cultural meaning of color
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Cultural meaning of color
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Snapshots — Personal care product websites
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Other considerations for color preferences
Class differences Age differences Climaticdifferences
Some popular colors for Web and information systems
The Web-safe color pallet is still relevantfor anti-phishing systems.
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Cultural attributes and theories
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Hofstede’s dimensions of culture
Individualism (IDV)
Power Distance
Index (PDI)
Masculinity (MAS)
Uncertainty
Avoidance Index (UAI)
Long Term Orientation
(LTO)
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Hofstede’s dimensions for India and the US
* Generated using a tool at http://geert-hofstede.com
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Individualism vs Collectivism
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Power Distance
Applications
• Navigation• Models• User Interaction
Malaysia (PDI > 90)
The Netherlands(PDI ~ 40)
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Femininity vs Masculinity
Norway(MAS ~ 10)
Saudi Arabia(MAS ~ 55)
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Uncertainty Avoidance
The UK(UAI ~ 30)
Belgium(UAI ~ 90)
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Long Term Orientation
Pakistan(LTO ~ 0)
India(LTO ~ 60)
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Chronicity
Hall’s time orientations differentiate monochronic and polychronic cultures.
Handy attribute during information design and while writing workflow documentation. Possible applications for user interactions.
Monochronicity Polychronicity
Single-tasking Multi-tasking
Undivided attention OK with interruptions
Germany, US, UK, some east-Asian countries
France, Arab world
Profound impact on the business environment of a country.
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Marcus’ model of culture
Metaphors
Mental Models
Navigation
Interaction
Appearance
Metaphors
Mental models
Navigation
Interaction
Appearance
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Political correctness
Conscious rejection of certain symbolism…
Image courtesy: Clker.com
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Examples of ‘visual documentation’ done right
• Simple apps/products• No text/numbers• No localization cost• Clear message!
Aero EAR Classic Soft
Angry Birds
© 2011 Adobe Systems Incorporated. All Rights Reserved.
Key takeaways from this session
• Necessity to look beyond text and screenshot
localization
• Visual elements and their cultural meaning
• Theories that help quantify culture
• Case studies and some applications
Image courtesy: Kollewin.com
© 2011 Adobe Systems Incorporated. All Rights Reserved.
References
• Global 2005 Calendar, Human Factors International• Table at http://www.users.bigpond.com/lionelhartley/resources/colours.htm, accessed in
August 2007• Jennifer Kyrnin, “Color Symbolism”, http://webdesign.about.com, accessed in April 2011 • H John Johnsen, “The Cultural Significance of Color”, http://www.americanchronicle.com,
[California, American Chronicle], accessed in April 2011• http://www.umb.edu/wau/techniques/color.html, accessed in April 2011 • http://www.casio.com/products/Timepiece/Baby-G and
http://www.casio.com/products/Timepiece/G-Shock, accessed in April 2011• Jeanette Joy Fisher, “Color Help: Many Factors Affect Color Preference”,
http://ezinearticles.com, accessed in August 2007 • http://www.simplebits.com/notebook/2005/11/10/colors.html, accessed in August 2007• http://www.webmonkey.com/webmonkey/00/37/index2a.html, accessed in August 2007• http://www.honeynet.org/papers/phishing, accessed in April 2011 • William Horton, “The Icon Book”, [New York, John Wiley and Sons], 1994, page 245• http://geert-hofstede.com, accessed in April 2011• Aaron Marcus and Associates, “Culture vs. Corporate Global Web UI Design”, accessed in
August 2007• Harley Hahn, “Time Sense: Polychronicity and Monochronicity”, accessed in April 2011• http://www.tamas.com/samples/source-docs/Hofstede_Hall.pdf, accessed in April 2011• Valentina-Johanna Baumgartner, “A Practical Set of Cultural Dimensions for Global User-
Interface Analysis and Design”, accessed in April 2011
© 2011 Adobe Systems Incorporated. All Rights Reserved.
About the presenter
Samartha Vashishtha works as Content and Community Lead with Adobe Systems, India. Beyond work, he is a bilingual poet and intermittent technology journalist.
He blogs about all things Adobe at http://blogs.adobe.com/samartha.You can follow him on Twitter @samarthav.
The views expressed in this presentation are the presenter’s own. His employer may not subscribe to them.
© 2011 Adobe Systems Incorporated. All Rights Reserved.