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© 2011 Adobe Systems Incorporated. All Rights Reserved. Localizing Images: Cultural Aspects and Visual Metaphors Samartha Vashishtha Adobe Systems

Localizing Images: Cultural Aspects and Visual Metaphors

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Earlier this year, I had the opportunity to present this session at the Society for Technical Communication (STC) Summit at Sacramento, California. You can download an audio recording of the session from http://blogs.adobe.com/samartha/files/2011/12/Localizing-Images-Cultural-Aspects-and-Visual-Metaphors.mp3

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Page 1: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Localizing Images: Cultural Aspects and Visual Metaphors

Samartha VashishthaAdobe Systems

Page 2: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

“Culture is the collective programming of the human mind that distinguishes the members of one human group from those of another. Culture in this sense is a system of collectively held values.”

- Geert Hofstede

Defining Culture…

"Culture is more often a source of conflict than of synergy. Cultural differences are a nuisance at best and often a disaster."

- Hofstede

Page 3: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Visual elements

Localization isn’t about just text and screenshots.

…with special relevance for persuasive and marketing-oriented content.

Symbols

Icons

Graphics

ImagesColors

User interaction

s

Visual arrangeme

nts

Page 4: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Symbols

Symbols are closely intertwined with etiquette and religious beliefs.

Swastika and SwastikDiffering representations of the serpent

Hand symbol Intended meaning

Improper in…

OK, thumbs up Italy

Precisely France, Japan, South America,

India

Stop Greece

Hand symbols are generally problematic

Page 5: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Guidelines for using symbols in content

Avoid…

• Graphical elements with text; single letter• Hand symbols, gestures, and body parts• Religious symbols that are not globally recognized• Animal symbols, especially for conveying emotions• Flags as icons to indicate language-specific content

Use…

• Images of nature• Abstract illustrations, sketches, and geometric shapes• Inanimate objects• Globally recognized symbols like professions, modes of

transport, equipment, devices, and consumer goods• Consider time-sensitivity

• Standardized traffic and warning symbols• Other standardized images like scientific symbols

Page 7: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Cultural meaning of color

Page 8: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Cultural meaning of color

Page 9: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Snapshots — Personal care product websites

Page 10: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Other considerations for color preferences

Class differences Age differences Climaticdifferences

Some popular colors for Web and information systems

The Web-safe color pallet is still relevantfor anti-phishing systems.

Page 11: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Cultural attributes and theories

Page 12: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Hofstede’s dimensions of culture

Individualism (IDV)

Power Distance

Index (PDI)

Masculinity (MAS)

Uncertainty

Avoidance Index (UAI)

Long Term Orientation

(LTO)

Page 13: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Hofstede’s dimensions for India and the US

* Generated using a tool at http://geert-hofstede.com

Page 14: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Individualism vs Collectivism

Page 15: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Power Distance

Applications

• Navigation• Models• User Interaction

Malaysia (PDI > 90)

The Netherlands(PDI ~ 40)

Page 16: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Femininity vs Masculinity

Norway(MAS ~ 10)

Saudi Arabia(MAS ~ 55)

Page 17: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Uncertainty Avoidance

The UK(UAI ~ 30)

Belgium(UAI ~ 90)

Page 18: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Long Term Orientation

Pakistan(LTO ~ 0)

India(LTO ~ 60)

Page 19: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Chronicity

Hall’s time orientations differentiate monochronic and polychronic cultures.

Handy attribute during information design and while writing workflow documentation. Possible applications for user interactions.

Monochronicity Polychronicity

Single-tasking Multi-tasking

Undivided attention OK with interruptions

Germany, US, UK, some east-Asian countries

France, Arab world

Profound impact on the business environment of a country.

Page 20: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Marcus’ model of culture

Metaphors

Mental Models

Navigation

Interaction

Appearance

Metaphors

Mental models

Navigation

Interaction

Appearance

Page 21: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Political correctness

Conscious rejection of certain symbolism…

Image courtesy: Clker.com

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© 2011 Adobe Systems Incorporated. All Rights Reserved.

Examples of ‘visual documentation’ done right

• Simple apps/products• No text/numbers• No localization cost• Clear message!

Aero EAR Classic Soft

Angry Birds

Page 23: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

Key takeaways from this session

• Necessity to look beyond text and screenshot

localization

• Visual elements and their cultural meaning

• Theories that help quantify culture

• Case studies and some applications

Image courtesy: Kollewin.com

Page 24: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.

References

• Global 2005 Calendar, Human Factors International• Table at http://www.users.bigpond.com/lionelhartley/resources/colours.htm, accessed in

August 2007• Jennifer Kyrnin, “Color Symbolism”, http://webdesign.about.com, accessed in April 2011 • H John Johnsen, “The Cultural Significance of Color”, http://www.americanchronicle.com,

[California, American Chronicle], accessed in April 2011• http://www.umb.edu/wau/techniques/color.html, accessed in April 2011 • http://www.casio.com/products/Timepiece/Baby-G and

http://www.casio.com/products/Timepiece/G-Shock, accessed in April 2011• Jeanette Joy Fisher, “Color Help: Many Factors Affect Color Preference”,

http://ezinearticles.com, accessed in August 2007 • http://www.simplebits.com/notebook/2005/11/10/colors.html, accessed in August 2007• http://www.webmonkey.com/webmonkey/00/37/index2a.html, accessed in August 2007• http://www.honeynet.org/papers/phishing, accessed in April 2011 • William Horton, “The Icon Book”, [New York, John Wiley and Sons], 1994, page 245• http://geert-hofstede.com, accessed in April 2011• Aaron Marcus and Associates, “Culture vs. Corporate Global Web UI Design”, accessed in

August 2007• Harley Hahn, “Time Sense: Polychronicity and Monochronicity”, accessed in April 2011• http://www.tamas.com/samples/source-docs/Hofstede_Hall.pdf, accessed in April 2011• Valentina-Johanna Baumgartner, “A Practical Set of Cultural Dimensions for Global User-

Interface Analysis and Design”, accessed in April 2011

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© 2011 Adobe Systems Incorporated. All Rights Reserved.

About the presenter

Samartha Vashishtha works as Content and Community Lead with Adobe Systems, India. Beyond work, he is a bilingual poet and intermittent technology journalist.

He blogs about all things Adobe at http://blogs.adobe.com/samartha.You can follow him on Twitter @samarthav.

The views expressed in this presentation are the presenter’s own. His employer may not subscribe to them.

Page 26: Localizing Images: Cultural Aspects and Visual Metaphors

© 2011 Adobe Systems Incorporated. All Rights Reserved.