ServiceWare LLCPROJECT MANAGEMENT & PROFESSIONAL SERVICES

About SERVICEWARE LLC

SERVICEWARE LLC is an independent consulting company founded in 1989, located in Akron, Ohio, providing Project Management and Professional Consulting Services to IT & the Hi-Tech Services Industry.

The company is managed by the founder and principal consultant, Peter Ware PMP. Ware has 30 plus years of international management and project management experience in Sales, Service and Manufacturing Organizations. He is an expert in Customer Services and the design, development and implementation of CRM Systems. Ware is a subject matter expert in the processes governing Contact Center, Field Service, Professional Services, Repair Center, Contracts, Supply Chain, Logistics and Reverse Logistics for Service organizations.

Products & Services Benefits must be identified and collected for all projects. The Opportunity Discovery Workshop ©,

translates opportunities into dollars, the only language understood by management Conducting the Opportunity Discovery Workshop © in six companies ranging in size from $44M to

$6.1B in revenues, resulted in the identification of $218MM in annual cost reduction/benefits Use the results to justify your investment in process improvement….and then collect it!

Project Management by a certified Project Management Professional Utilize the best practices from the Project Management Institute and also lessons learned from

bitter experience Support the professional growth of your team by volunteering Project Management & PMP

Certification coaching and classes………on our time

Project JumpStart © is a collection of best practice requirements, standard processes and operating principles to enable a company to:

Greatly reduce the time to complete the definition phase of a systems implementation project Reduce the design & blueprint phase Do this for a fraction of the typical expenses for the definition phase Don’t go in blind. Let me help you prepare for the System Integrator and be your safety net,

providing a requirements baseline and governance throughout the process

ServiceWare LLCPROJECT MANAGEMENT & PROFESSIONAL SERVICES

Professional Services Superior experience in professional services: Project Management of System Implementations through the

entire SDLC process, SDLC templates and deliverables, Process Reengineering & Change Management, Vendor Selection, Revenue Optimization, Training, Testing, Validation to FDA 21 CFR Part 820.

Industry Experience Medical Device, Office Products, Information Technology and Communications, Computer, Mobile

Computing, Federal Reserve Banking, Software, Insurance, Printing, Hi-Tech Customer Services Vendor Experience

Experienced implementer of the CRM Products of the following Vendors:

Mobile: 330-607-4800peter.ware@servicewarellc.comwww.servicewarellc.comAkron, Ohio