Embed Size (px)
DESCRIPTION
RIP+MIX workshop: a simple tool to transform thinking (Workshop) by Hazel White & Mike Press – University of Dundee RIP+MIX is a fast, effective and engaging tool which transforms thinking by encouraging creativity and innovation in designers and non-designers. Participants develop ideas for new services by ‘ripping and mixing’ attributes of ‘pleasurable experiences’ with ‘pain points’ from their own organisations. RIP+MIX can be learned and used to generate ideas for innovative services and service improvements in a fast paced, two-hour workshop. The simple tools enable transformation of thinking at all levels of organisations. The method has been used to help user-experience engineers, nurses, financial analysts, product designers, accountants, hospital consultants, representatives and business start-ups to think creatively. The method can be used by teams or individually.
Citation preview
SERVICE DESIGNGLOBAL CONFERENCE
city | country
#sdnc13 www.sdnc13.com
RIP+MIX
a fast and effective design tool to help encourage creativity
HAZEL WHITE + MIKE PRESS
UNIVERSITY OF DUNDEE
OPENCHANGE.CO.UK
INTRODUCTION toRIP+MIX
followed by
RIP+MIX ACTIVITY
www.masterofdesignforservices.com
RIP+MIX A design method developed by T-Labs, Deutsche Telekom, Berlin and a research team from the University of Dundee: Hazel White, Professor Mike Press, Fraser Bruce, Rob Black, Kate Pickering, Lauren Currie and Giorgio Giove.
RIP+MIX Builds on Case Transfer, a design method developed by Dr Rosan Chow, Katariana Bredies and Dr Wolgang Jonas for Deutsche Telekom, Berlin.
“Most organizations can’t stand the uncertainty and the risk of real innovation. Learning and creating are inherently vulnerable.
People want guarantees.”
Brené Brown interviews with Silicon Valley CEOs
dysfunctional organisational cultures
design-friendly cultures
control and hierarchy
efficiency & cost cutting
blame shifting
arse covering
empowerment
effectiveness & value creation
truth telling
honest critique
After J Jenkins (2008) Creating the right environment for design
RIP+MIX Works in small team and large groups to enable creative thinking.
140 participants at the Chartered Institute for Public Finance Accountancy (CIPFA) annual conference
“RIP+ MIX supported the participants to think laterally and develop innovative ideas in a very short space of time. Brilliant!”
Elaine Lawther, Head of Finance Training and Support Unit, NHS Scotland
RIP+MIX Works in small team and large groups to enable creative thinking.
Transforming demand for out-patient services.
The method involves RIPPING + MIXING characteristics from an existing product or service to create a new product or service - in a fast and intuitive way
what if a nurses’ station was like the Apple Store’s Genius Bar?
RIP+MIX cards illustrate pleasurable products or services,these are quickly analysed using the RIP + MIX worksheet
Painful experiences written on post-its by participants are then illustrated and quickly analysed using the worksheet
Characteristics from each are ripped and mixed in a fast intuitive way to create new products or services.
examples
RIP + MIXProduct designers ripping the alarm capabilities of a kitchen timer and the form of a bed and mixing to create a bed that shakes you awake
Public service accountants ripping the characteristics of online shopping and clashing priorities and mixing to create an online mentoring system
Pleasurable asking your mum for advicePainful slow IT systems New ‘instant messenger’ IT advice
Pleasurable listening to the radio in the carPainful cross-departmental workingNew Radio CIPFA
Each group are given one pleasure card
pleasure
• function• stakeholders• infrastructure/resources• physical form or components of
service• emotional characteristics
Which are analysed using the worksheet and the categories above
PAINFUL EXPERIENCES Individually, quickly list products, services or experiences that are currently painful in your current work activities on sticky notes
RIP + MIX any of the characteristics to create a new product or service - be fast and intuitive
Ideas will be presented at the end of the session
Let’s get started
people: in groups
materials: post-its, pens and later worksheet templates, pleasure cards
pleasurable experiences card
draw it
name it
describe and analyse it
5 mins
• function• stakeholders• infrastructure/
resources• physical form or
components of service
• emotional characteristics
• function• stakeholders• infrastructure/resources• physical form or components of product or service• emotional characteristics
you don’t need to answer every one and
there are no‘correct’ answers
2 mins
PAINFUL EXPERIENCES
1 minagree on one and stick the post-it to your RIP + MIX sheet
PAINFUL EXPERIENCES
draw it
name it
describe and analyse it
5 mins
RIP + MIX any of the characteristics to create a new product or service - be fast and intuitive
7 mins
draw it
name it
describe it
tell us about the new product or service
www.openchange.co.uk
Press, M., Bruce, F-S., White, H. and Chow, R. (2011). RIP+MIX: developing and evaluating a new design method in which the designer becomes a DJ. EAD 2011: Proceedings of the 9th International Conference of the European Academy of Design, May 2011, Porto, Portugal
www.openchange.co.uk
