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STRUCTURED COLLABORATION
WORKSHOPPING SKILLS FOR EXPERIENCE DESIGN
Emily Bowman @awesomania
HI. I’M EMILY.AND I’M A UX ARCHITECT.
Emily Bowman @awesomania
OBLIGATORY CLIENT LOGO SLIDE
Emily Bowman @awesomania
PARTICIPATORY DESIGN
DESIGN IDEATION
RESEARCH ANALYSIS
RESEARCH ANALYSIS
RESEARCH ANALYSIS
JOURNEY MAPPING
DESIGN SOLUTIONS
DESIGN IDEATION
YOU NEED SKILLZ
Emily Bowman @awesomania
WORKSHOPS ARE POWERFUL
because…
Emily Bowman @awesomania
SHARED VISION
give others a voice, gather buy-in
Emily Bowman @awesomania
DIVERSIFYmany ideas better ideas
Emily Bowman @awesomania
HARDER BETTER FASTER
STRONGERneed i say more?
Emily Bowman @awesomania
YOU NEED SKILLZ
Emily Bowman @awesomania
DESIGN SKILLZ
making a plan
designing the process
Emily Bowman @awesomania
PEOPLE SKILLZ
owning the room
building consensus
sharing the outcome
Emily Bowman @awesomania
MAKING A PLANGETTING YOUR DUCKS IN A ROW
WHOWHA
TWHE
NWHEREW
HY Emily Bowman
@awesomania
stakeholders, clients, users?format, methods, constraints?at what point in the process?best space for the job?goals, desired outcomes?
WHOstakeholders, clients, users?
Emily Bowman @awesomania
BE SELECTIVE Emily Bowman
@awesomania
TWO PIZZASMAX
Emily Bowman @awesomania
imgur, soulstem
BEWARE THE HIPPO
Emily Bowman @awesomania
A FEW TIPS FOR HIPPOS
know them
set expectations that data > opinion
use a democratic decision making model
WHATformat, methods,
constraints?
Emily Bowman @awesomania
YOU NEED AN AGENDA
WHENat what point in the
process?
Emily Bowman @awesomania
WHEN YOU NEED TO FIGURE SOMETHING OUT
Emily Bowman @awesomania
USER NEEDS
DESIGN IDEAS
RESEARCH
INSIGHTS
TECHNICAL SOLUTIONS
WHEREbest space for the job?
Emily Bowman @awesomania
NOT HERE Emily Bowman
@awesomania
WHYgoals, desired outcomes?
Emily Bowman @awesomania
IDEASINSIGHT
SCLARITYSOLUTIO
NS
Emily Bowman @awesomania
SOME POSSIBLE GOALS
a set of actionable insights
a well-defined feature idea
one or two design approaches
a list of technical requirements
Emily Bowman @awesomania
DESIGNING THE PROCESS
DETAILS, DETAILS, DETAILS
Emily Bowman @awesomania
AT THE VERY LEAST
interactive
involves everyone
there is a result
Emily Bowman @awesomania
LET YOUR GOALS BE YOUR GUIDE
Emily Bowman @awesomania
IDEASINSIGHT
SCLARITYSOLUTIO
NS
Emily Bowman @awesomania
experimenting & practicingreflecting on experienceassimilating & conceptingplanning for application
IDEAS
design jam
cover story
INSIGHTS
go around the room
empathy mapping
SOLUTIONS
lean user testing
user story writing
CLARITY
affinity clustering
task analysis
Emily Bowman @awesomania
ANY OTHER IDEAS?
Emily Bowman @awesomania
Emily Bowman @awesomania
OWNING THE ROOM
YOU’RE THE BOSS
Emily Bowman @awesomania
BE THE BOSSor one of them anyways…
Emily Bowman @awesomania
SET THE RULES
prep them ahead of time
make it clear
deputize the group
Emily Bowman @awesomania
ACTIVELY MANAGE YOUR TIME
Emily Bowman @awesomania
DEALING WITH TROUBLEMAKERS
validate
put ‘em in pairs
give them special attention
Emily Bowman @awesomania
BUILDING CONSENSUS
CAN’T WE ALL JUST GET ALONG?
Emily Bowman @awesomania
DECIDE HOW
TO DECIDE Emily Bowman
@awesomania
DISSENT
record opposing viewpoints
measure conviction
leave a backdoor
AMBIVALENCE
everyone contributes
pros vs. cons
take a break or revisit
Emily Bowman @awesomania
SHARING THE OUTCOME
EVERYONE’S A WINNER
Emily Bowman @awesomania
Emily Bowman @awesomania
BEHOLD THE POWER OF POST-ITS
Emily Bowman @awesomania
NEW TOOLS OF THE TRADE
THE 3 R’S
REPORT
Emily Bowman @awesomania
REFLECT
REVISE
YOU GOTSKILLZ!
Emily Bowman @awesomania
making a plan
designing the process
owning the room
building consensus
sharing the outcome
THAT’S ALL FOLKS
GO FORTH AND WORKSHOP
Emily Bowman @awesomania