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Professional.Reliable.Experienced.
Professional.Reliable.Experienced.
QuestInformaticsPrivateLimited#960,IIMain,IVBlock,Rajajinagar,Bangalore-560010,Karnataka,India.
Email:[email protected]
Telephone:+91-80-65791453/23206669/65961735
TeleFax:+91-80-23206670
www.questinformatics.com Professional.Reliable.Experienced.
Industrieswecaterto... SupportDeskSystem
•ComprehensiveAfterMarketSupportManagement.
•Assigningcustomercallsacrossdepartmentsinmultiple
locations.
•ManagingMultipleBranches.
•Escalationofcomplaintsbasedoncomplexity&criticality.
•Customer&ProductDataManagement.
•MonitoringSLA,Responsetime,Resolutiontimeoneach
customerbasis.
•Generatingcustomizedreportsonadhocbasis.
•Identifyingrepeatedandrelatedcomplaintsacrossvarious
department&productline.
•KnowledgeManagement.
•Maximizecustomersatisfaction.
•Comprehensivesupportmanagement.
•Minimizesvariationacrossresponseleadtime.
•Automateresolutionprocess.
•Providescentralizedsupervisionofenterprise
supportactivity.
•Improvescoordinationofallstakeholders.
•Real-timetrackingofcustomersupport.
•Improvesresourceutilization.
•Ef�icientlymanageentiresupportnetwork.
www.questinformatics.com
Worldclassaftermarketproductsandservices
www.questinformatics.com
Worldclassaftermarketproductsandservices
SupportDeskSystemisanintegratedsystemthathasdistinctivefeatures
which facilitate you to manage customer grievances and provide
customerdelight.Thissystemactsasasinglepointofcontactforusersto
gainassistanceintroubleshootingissues.Itenablestoidentifyhitchin
product support system and gives immense scope for improvement,
therebyhelpingtoeffectivelyimprovecommunication,coordinationand
managementofallstakeholders.
Buildsquickandrespond
agileorganization
Streamlinesserviceoffering
Deepenscustomer
engagement
Industrypainareas
WhatSUPPORTDESKdoes?
Benefits
Otherofferings
Otherproductsavailable:
•RemanufacturingManagementSystem
•FieldServiceManagementSystem
•AfterMarketERP
•FloatManagementSystem
•RentalandRe-marketingSystem
•WarrantyManagementSystem
•CSA(CustomerServiceAgreement)
•CRM(CustomerRelationshipManagement)
•VendorManagement
Services
• EngineeringServices
