DESIGNING IN THE PUBLIC SECTOR

- making the case for do tanks -

SNOOK

Sweden - 1st November 2012

SARAH DRUMMOND

Hello SwedenYou look amazing today

Rule #1Always sweet talk your audience

& PRINCIPLESOUR BELIEFS

OPERATEHOW WE

SNOOKSTERS

PRODUCTS VENTURES

COLLABO-RATIONS

EVENTS

SNOOKENSEMBLE

SNOOKBOARD

CONSULTANCY

SNOOKSNOOK CORE TEAM

THE SNOOK TEAM

DISC

OV

ER

DEVELOP

DEL

IVER

REFLECT

DEFINEESTABLISH

• Snook •

process

AN IMPACT

SNOOK

makes

SCOTTISHPARLIAMENT

The festival of Politics

DEBATE CHAMBER, HOLYROOD

PERSONAL DEMOCRACY FORUM GOOGLE FELLOWSHIP

SOCIALINNOVATION

CAMPCAIRO, EGYPT

GENEVA, SWITZERLAND

ITU telec� World

IDEAINCUBATOR

DESIGNC A M P

GLASGOW 2014COMMONWEALTH GAMES

YOUNGENTERPRISE

AWARDYOUNG SCOT AWARDS 2012

DIFFERENTLY

SERVICE DESIGNERS

do things

Prototype1

2Visualise

&Tell Stories

Wednesday, 15 August 2012

Wednesday, 15 August 2012

CoCreate

3

Fuzzy Front End Problem Solving- Liz Sanders

so you play with lego, hang out with people and draw stuff

but what do you actually do?

PROJECTSSNOOK

INSIDE OUT

Post 16 Education

OUTSIDE IN

MyPolice

The Matter

The ClientThe City of Edinburgh

Council

Total Craigroyston

timebanking/volunteering

Information Strategy/Communication

redesigning services to meet needs

startupwhat will you start?

heroescelebrating what is good

Working better together

community spirit

timebanking/volunteering

shopping centre/empty

units and spacesschools

adult learning and parenting

health

youth space/play/parks

heroescelebrating what is good

community spirit

star

tup

wha

t wil

l you

star

t?

working better together

assets

looking at what we have

redesigning services to m

eet needs

Information

Strategy/Communication

total craigroyston routemap

youth space/play/parks

health

adult learning and parenting

schools

North Edinburgh news as a central directory

Sammy ‘Says’Local recommendations

Social Media Campaign(Facebook/twitter)

Craigroyston Blog

Community Radiostation

Information Hub for families

Neighbourhood App showing what’s on

Big sign at shops advertising events

Estate agent style window to promote projects in the area

Make schools more like WHEC and have parents

study with children

Educating young people about healthy eating

Summer playschemes

Active citizen of the month

Total Craigroyston awards

Playout scheme launch Park designed by local community

Bring back parkies/parents to take

role

Negotiate spaces for young people to use/let

them ‘do up’ spaces

Open kitchen available for the community

Campaign to support parents - create a growing network

Involve parents in writing strategies in

schools

Alternative to part - time timetables

More resources in school for children with

challenging behaviour

Courses and training for long term unemployed

Use the school more - space in the evening

School link with local business/voluntary/

statutory sector

Joined up planning for school holidays

Create buddies who have left school to support

people struggling in school

Base Support in every school

Ask kids what they want to do in school

Consult children on anti bullying strategy

Flowchart highlighting what steps are taken with

anti bullying strategy

assetslooking at what we have

shopping centre/empty units and spaces

Chums/Buddies to support people to go to

local groups

Asset map workshop with community to look

at spaces

Regenerate the shopping centre

Community clean up of shopping centre

Drop in units in the shopping centre offering

advice

Social Enterprise start up for young people in

shops

Use the school more - space in the evening

Community centres to advertise empty space to

community to use

Mental health service available through high school

for parents and children

Make volunteering easier in Craigroyston

Time banking card for rewards

Community Infrastructure where ideas can be raised

Give children more responsibility to run

clubs

Working with young people to co-create ideas

about their community

‘Get to know you’ day between public and

professionals

Listen to what children want in their community

Regular Total Craigroyston co-creation

events

Timebanking scheme

Central Craigroyston Website (and offline

activities)

Local communities run support group

Working with community to write up description of

local services

Text message reminder service

Professional and voluntary orgs meeting

on regular basis

Third party sign off for discussing cases

Ensuring one key worker supports individual

Wiki of service providers information (directory)

One assessment accepted and respected

by professionals

Social worker in CST Voluntary organisations seen as ‘real’ role

Co-working space / speed networking between

organisations

Speak to social worker for advice locally about a

situation

Pre referral service

Someone to talk to for families

My story book - writing up case to share with other professionals

Who I am working with document book (+

appointments)

TOTAL

craigroystonnews

Total Craigroyston holds idea campYesterday we brought together a slice of the community and organisations to look at how we can improve Craigroyston and make futures brighter for children and young people...Posted by Christine Mackay0:00 / 4:59

Total Craigroyston is you

Total Craigroyston is youCraigroyston is youCraigroyston is you

I’m looking for...

Mon Tues Wed Thurs Fri Sat Sun

Search...

Search activities and services Get involved in total craigroyston

find out what's on daily

local residents recommend

activities and groups in craigroyston

Search

Topic

Mental Health

Activities for kids

Health

Education

Parenting

Days Time of day

I just want to know about events

Total Craigroyston Meetings

Start up your own club/group

use an empty space

use an empty space

Monday morning afternoon eveningtuesday morning afternoon eveningwednesday morning afternoon eveningthursday morning afternoon eveningfriday morning afternoon eveningsaturday morning afternoon eveningsunday morning afternoon evening

John DoeOn a weekly basis I go to;

Peep groups on a tuesday morning, and in the evening I take my kids swimming at Craigroyston High School between 5 and 7pm. There is also activities on a Saturday morning at North Edinburgh arts for me and my wee girl.

About | Activities | What’s on | Host your own group | News | Get in touch | Map of area

TOTALcraigroyston

“Working in the way we have done with the Total Craigroyston initiative feels like we have actually been listened to. It feels different this time”

- Local Resident at Co-Creation session

Start Up Street

PUBLIC SECTOR = NO DESIGN

GOING BACK TO BASIC SKILLS

HANDING OVER TOOLS

“FIRST OF ALL DESIGN CANNOT BE SEEN.”

- PETER GORB

Global ServiceJam

C�monwealthGames 2014

Design Camp

Here is the science bit...

PolicyFraming wicked problemsCatalysts of new futures

Interpreting ActionBriefs not policys

Forming partnerships to develop UI

Internal Design CapacityCompanies who can

respond to user needs and create awesome customer

GrassrootsClosing feedback loops

Responding

Designforgov Do tank

Designforgov Do tank

Embedding design

Communication Platforms

PUBLIC

FUNDERSPUBLICBODIES

DEVELOPINGPRODUCTS PROTOTYPING

TRAINING(CPD)

PARTNERSHIPPROJECTS

GOVERNMENT

RESEARCH

ACCESS TO THE PUBLIC

Dotank

This isn’t just service design

EmpathyNew Skills

New relationshipsNew business casesChanging Mindsets

Doing

If we talk about s�ething all day,it probably won’t happen

“Give people tools that guarantee their right to work with high, independent efficiency”

- Ivan Illich

“A rat race is for rats. We are not rats.We are Humans”

- Jimmy Reid

WE ARE SNOOK

FERMENTINGA REVOLUTIONIN SCOTLAND

Thankssweden!

SNOOK

Sweden - 31st October 2012

WWW.WEARESNOOK.COM @WEARESNOOK