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Unmoderated remote testing
UserTesting.com
WhatUserDo.com
Netizen Testing
OpenHallway
Userlytics
Loop11
Choose the one suits you the best
Budget
Time
What are you testing
What do you want to find out
Resources
Who are your users
Where are your users
What users do
Tasks
Emotion
Choosing Specifying Financing Buying
‘Bottom half of the experience map’ can be used, for example, …
Communicate
User researchers
Designers
Front-end developers
Back-end developers
Business Analysts
Business stakeholders
Business stakeholders
SEO consultants
@Screenpunk
If you want to create a good user experience design, you need to involve your users in the process. !What others are doing in the industry does not mean it’s a good practice for good user experience.
User experience Vs Creativity
@Nebraska Oddfish
There’s a balance between being bold or creative and providing good user experience.
If you’re not talking to your users or taking into consideration their needs and behaviours, what you created might be a piece of beautiful art but is not usable and won’t convert sales or increase conversion rates.
www.portigal.com/blog/seventeen-types-of-interviewing-questions/
User research
www.uxbooth.com/articles/the-art-of-guerilla-usability-testing/
www.uxbooth.com/articles/complete-beginners-guide-to-design-research/
www.smashingmagazine.com/2011/10/20/comprehensive-review-usability-user-experience-testing-tools/
www.nngroup.com/articles/which-ux-research-methods/
http://alistapart.com/article/beyond-usability-testing
www.cooper.com/journal/2013/07/designers-toolkit-proto-testing-for-prototypes
Sketching, wireframing, prototyping
mashable.com/2013/04/02/wireframing-tools-mobile/
POP - Prototyping on PaperProto.io
www.smashingmagazine.com/2011/12/13/the-messy-art-of-ux-sketching/
www.uxbooth.com/articles/tools-for-sketching-user-experiences/
Mobile prototyping tool
www.smashingmagazine.com/2013/04/29/content-knowledge-is-power/
IA and Content Strategy
www.usability.gov/how-to-and-tools/methods/card-sorting.html
www.usability.gov/what-and-why/content-strategy.html
uxmastery.com/how-to-conduct-a-content-audit/
www.portent.com/data/content-inventory/#audit-step-4-build-the-strategy
uxmag.com/articles/from-content-audit-to-design-insight
Customer experience map
quaero.csgi.com/writable/files/mapping_customer_journey.pdf
/ddeboard/ux-customer-experience-maps/
mappingexperiences.com/
uxdesign.smashingmagazine.com/2011/12/06/effective-user-research-transforming- minds-of-clients/
www.servicedesigntools.org/tools/8
blogs.hbr.org/2010/11/using-customer-journey-maps-to/
/akababa/uxcx-customer-journeys/