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What DesignOps Can
Learn From DevOps Jeff Sussna Ingineering.IT
I help organizations join empathy with action
Service exposes the sausage factory
From physical products to digital service
From machines to ecosystems
Complex systems evade traditional control
“…the automation was not operational
due to an unrelated failure…”
From controlling to navigating
“Harnessing change
for competitive advantage”
The problem points to the solution
Digital operations as mutual service
“…delivering value by facilitating
outcomes customers want to achieve.”
Service exposes the sausage factory
From enforcement to alignment
kybernetes: “good steering”
Helping others leverage your capabilities
How you make it is part of what you make
“The food was great
but the service was awful.”
Design for service not just software
No choice but to learn continuously
“A service is an
ever-evolving, iterating thing.”
Mutual service is mutual service design
Design becomes operations
“Far too often security fails because
we forget people are involved.”
Helping teams design & operate for service
Scaling designerliness
