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Gas Cookers Washing Machine Washer Dryer Tumble Dryer Dish Washer Fridge Freezer Combination Boilers spares/Repairs

Domestic Appliances - Repairs and Reliability

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We've looked into some of the top appliance brands, their reliability, common breakdown issues and repair costs - everything you need to know about domestic appliances! Includes details about washing machines, dishwashers, washer/dryers, tumble dryers, boilers, central heating systems, cookers and hobs.

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Page 1: Domestic Appliances - Repairs and Reliability

Gas Cookers

Washing Machine

Washer Dryer

Tumble Dryer

Dish Washer

Fridge Freezer

Combination Boilers

spares/Repairs

Page 2: Domestic Appliances - Repairs and Reliability

Reviews: Reliability

Job: washing machine – supply and fit new motor

Motors are quite expensive to supply and fit.

In some cases, it might be more cost effective to scrap the machine and buy a new one.

Which? Members were ask about the reliability record of their washing machines. More than 5,000

of which Members reported annoyances such as odd smells coming from the drum, unusually noisy

machines and damage to clothing. There also reported serious faults that will stop you using your

washing machine, such as broken motors. The most common washing machine problems are:

Balance / wobble of machine 12%

Bad smell 10%

Mould 9%.

Popular Brands

Washing Machine Price Range

AEG £471

Beko £300

Blomberg £300

Bosch £500

Bush £250

Candy £357

CDA £300

Essentials £300

Gorenje £400

Haier £250

Hoover £400

Hotpoint £400

ikea £400

indesit £350

ISE £950

John Lewis £600

LG £450

Logik £300

Miele £800

Neff £500

Panasonic £400

Proaction £200

Samsung £550

Sandstrom £350

Servis £275

Siemens £550

Smeg £650

Whirlpool £350

Zanussi £450

Domestic Appliance Repair Prices 2014

Job Details Typical price quoted

Washing Machine – supply and fit new door seal £105

Washing Machine – supply and fit new motor brushes £160

Washing Machine – supply and fit new motor £315

Washing Machine – supply and fit new pump £125

Washer Machine - Supply and fit broken or loose belt £145

Page 3: Domestic Appliances - Repairs and Reliability

Reviews:

Washer – Dryer Reviews and Reliability

Job: washing machine – supply and fit new motor

Motors are quite expensive to supply and fit.

In some cases, it might be more cost effective to scrap the machine and buy a new one.

Domestic Appliance Repair Prices 2014

Job Details Typical price quoted

Washing Dryers – supply and fit new door seal £105

Washing Dryers – supply and fit new motor brushes £160

Washing Drayers – supply and fit new motor £315

Washing Dryers – supply and fit new pump £125

Washer Dryers - Supply and fit broken or loose belt £145

Washer Dryers - Supply and fit thermal fuse £105

Washer Dryers - Supply and fit malfunctioning water pump £275

More than 800 people responded to which washer-dryer survey and problems reported included a

mix of minor niggles and serious faults, like blockages, water leakages, program failure, bad smells

and broken filters. The most common washer-dryer problems overall are listed below.

Balance / wobble of machine 9%

Not drying well 7%

Filter blocked / broken 6%

Washer-dryers Price Range

AEG £500

Beko £300

Bosch £500

Candy £425

Fagor £400

Hoover £350

Hotpoint £420

Indesit £400

Johm Lewis £600

LG £550

Miele £1,250

Neff £950

Samsung £600

Servis £550

Siemens £550

Zanussi £600

Popular Brands

Page 4: Domestic Appliances - Repairs and Reliability

Tumble Dryers Reviews and Reliability

Domestic Appliance Repair Prices 2014

Job Details Typical price quoted

Tumble Dryers – supply and fit new heating element 105

Tumble Dryers – supply and fit A circuit breaker 165

Tumble Dryers – supply and fit new motor brushes 160

Washing Drayers – supply and fit new motor 315

Washing Dryers – supply and fit new pump 125

Washer Dryers - Supply and fit broken or loose belt 145

Washer Dryers - Supply and fit thermal fuse 105

Tumble Dryer Price Range

AEG £400

Baumatic £250

Beko £200

Bosh £500

Candy £220

Caple £250

Electrolux £450

Hoover £300

Hotpoint £300

Indesit £250

John Lewis £350

LG £450

Miele £800

Panasonic £500

Samsung £450

Siemens £450

Whirlpool £350

white knight £300

Zanussi £300

Which? Members have told us about the reliability record of their tumble dryers.

More than 4,000 “Which” Members responded to Tumble Dryer survey with difficulties include

sensor problems, noisy dryers and dodgy doors. The most common problems are:

Poor drying 14%

Broken door handle 12%

Broken vent hose 9%

Reviews

Job: Tuble Dryer - Supply and fit new motor and heating element

Motors and Heating element are quite expensive to supply and fit

In some cases, It might be more cost effective to scrap the machine and buy a

new one.

Popular Brands

Page 5: Domestic Appliances - Repairs and Reliability

Dish Washer Average price

AEG £400

Beko £250

Blomberg £300

Bosh £450

Bush £220

Candy £250

Fisher & Paykel £600

Hoover £300

Hotpoint £350

Indesit £250

John Lewis £400

LG £500

Miele £650

Neff £400

Panasonic £1,000.00

Siemens £400

Smeg £275

Whirpool £250

Zanussi £400

Dish Washer Reviews And Reliability

Domestic Appliance Repair Prices 2014

Job Details Typical Price Quoted

Dishwasher – supply and fit new pump £105

Dishwasher – supply and fit new motor £305

Dishwasher – supply and fit new heating element £160

Dishwasher - supply and fit new door seal £105

Dishwasher - supply and fit new pump £105

Dishwasher – supply and fit new motor brushes £110

Popular brands

Reviews

Which? Members were asked about the problems they'd encountered with their dishwashers, these

were reported the most often:

Cleaning 16%

Drying 8%

Smell 8%

Draining 8%

Job: dishwasher – supply and fit new motor

This is an expensive job so it may not be economical to repair.

Page 6: Domestic Appliances - Repairs and Reliability

Fridge Freezer Reviews And Reliability

Fridge Freezer Average Price

AEG 500

Beko 400

Bosch £600

Daewoo 500

GorenJe £600

Grundig £600

Haier £500

Hoover £400

Hotpoint £450

Ikea £350

Indesit £300

John Lewis £500

LEC £350

LG £650

Liebherr £450

Miele 900

Neff £1,250

Panasonic £650

Samsung £550

Siemens 600

Smeg £1,300

Whirpool £350

Zanussi £400

Fridge Average Price

AEG £400

Beko £200

Bosch £300

Fridgemaster £175

Hoover £200

Hotpoint £250

Ikea £250

Indesit £200

John Lewis £275

LEC £175

Liebherr £300

Miele £500

Siemanes £345

Smeg £650

Whirlpool £300

Domestic Appliance Repair Prices 2014

Job Details Typical Price Quoted

Fridge freezer – supply and fit new door seal/gasket £125

Fridge Freezer – supply and fit new thermostat £105

Fridge freezer – supply and fit Faulty compressor £325

Fridge freezer - Supply and fitted Faulty door seal £120

When we surveyed Which? members about the problems they'd encountered with their

dishwashers, these were reported the most often:

Build-up of ice in the fridge 14%

Drawers or units broken or cracked 13%

Blocked drain or outlet 11%

Water in the bottom of the fridge 8%

Job: Fridge freezer – supply and fit new Compressor

Compressors are quite expensive to supply and fit.

In some cases, it might be more cost effective to scrap the Fridge Freezer and buy a new one.

Popular Brands

Reviews

Page 7: Domestic Appliances - Repairs and Reliability

Popular brands Freestanding & Range Cookers: Reviews And Reliability

Freestanding Gas cooker Average Price

AEG £950

Beko £500

Belling £350

Cannon £400

Electrolux £600

Flavel £300

Hotpoint £350

Indesit £300

John Lewis £800

leisure £400

Logik £250

New World £350

Stoves £700

Zanussi £400

Range Cookers Average price

Belling £1,050

Britannia £3,500

Cannon £1,250

Caple £1,200

Electrolux £950

Falcon £2,250

Flavel £700

Hotpoint £1,000

Indesit £700

John Lewis £950

Kenwood £900

Leisure £800

New World £600

Rangemaster £1,500

Smeg £1,200

Stoves £1,200

Reviews

The most frequently occurring issues that “Which” members have with their range cookers are:

Doors not properly closing/broken seals............12%

Dials/controls broken........................................11%

Ignition not working properly..............................8%

Domestic Appliance Repair Prices 2014

Job Details Typical Price Quoted

Cookers – supply and fit new door seal £105

Cookers – supply and fit oven heating elements. £135

Cookers - Supply and fit door latch £175

Cookers - supply and fit safety thermostat or sensor £150

Cookers - Supply and fitted Cooling Fan £225

Cookers - Supply and fitted ignition Spark £125

Cookers - Supply and fitted Flame Failure Device £300

Cookers - Supply and fitted Gas Shut Off Valve £225

Job Cooker:

Supply and fit flame failure device is an expensive job

Page 8: Domestic Appliances - Repairs and Reliability

Popular Brands

Cooker Hob Average price

Beko £165

Bosh £300

Candy £300

Hotpoit £250

Neff £225

New World £175

Rangmaster £175

samsung £200

Smeg £175

Whirlpool £150

Zanussi £219

Cookers Hob: Reviews And Reliability

Gas-on-glass hobs Gas hobs

Type of gas Hobs

Domestic Appliance Repair Prices 2014

Job Details Typical Price Quoted

Cookers – supply and fit new ignition £80

Cookers - Supply and fitted ignition Spark £125

Cookers - Supply and fitted Flame Failure Device £100

Cookers - Supply and fitted Gas Shut Off Valve £175

You should expect to pay slightly more for a gas glass hob than a comparable standard gas model. Prices range between £200 to over £1,000 depending on the model, brand and hob features.

Gas Hobs Glass-on-glass hobs

Page 9: Domestic Appliances - Repairs and Reliability

Common Boiler Spares and Repairs Cost

How reliable are boilers?we discovered that two thirds who'd bought a boiler since April 2005 have experienced some kind of fault, which meant their boiler didn't heat their hot water or radiators.

How much will I pay for a new boiler?

Boiler prices range from £500 for a basic gas model up to £2,200 for a large external oil boiler. But you'll also need to pay for installation.

Boiler parts and replacement costs

Boiler Part

Cost to replace

part

What boiler

part does

(including

installation)

Boiler parts and replacement costs

Boiler Part

Cost to replace

part

What boiler

part does

(including

installation)

Page 10: Domestic Appliances - Repairs and Reliability
Page 11: Domestic Appliances - Repairs and Reliability

Types of boiler and heating controls

Temperature controls

Some boilers have separate controls for the temperature of the heating and hot water.

This allows you to set the temperature that the water leaves the boiler to supply the heating

Mechanical boiler timers

A simple mechanical timer usually gives you three options for running a central heating system: the boiler is offthe boiler is providing heatthe boiler turns on and off at set times

A full range of built-in boiler controls, including on/off switch, heating and hot water temperature controls and a mechanical timer

A mechanical timer turns your boiler on and off at the times you select with sliding tabs

Page 12: Domestic Appliances - Repairs and Reliability

Programmable room thermostat

A programmable room thermostat lets you choose what times you want the heating to be on, and what temperature it should reachwhile it's on.

A programmable room thermostat allows you to set individual heating patterns for each day to suit your lifestyle and keeps the temperature of your home comfortable

A simple room thermostat that tells the boiler when to provide heat for the radiators

Room thermostat

A room thermostat switches the heating system on and off as necessary.

Boiler and heating controls: Types of boiler and heating controls

Page 13: Domestic Appliances - Repairs and Reliability

These detect the local air temperature and regulate the flow of hot water through the radiator, depending on how hot the room is. They do not control the boiler.

Thermostatic radiator control valves (TRVs)

Cylinder thermostat

A cylinder thermostat switches on and off the heat supply from the boiler to the hot-water cylinder. It works by sensing the temperature of the water inside the cylinder, switching on the water heating when the temperature falls below the thermostat setting, and switching it off once this set temperature has been reached.

A typical cylinder thermostat strapped to the outside of the hot water cylinder

A thermostatic radiator valve lets you control the temperature of your room by changing the flow of hot water through your radiator

Boiler and heating controls: Types of boiler and heating controls