Sandra Thompson

Dr. Jenae Burkart

Collaboration Through Assessment

Introduction

At the University of West Florida, campus feedback is used to guide technology planning, staffing, and spending activities for the coming year.

In this presentation we will discuss the results and action plan developed from the TechQual+ 2013 survey and other student, faculty, and staff input. We will describe the process from data collection to investigation of technical viability, action plan development, and implementation of collaborative systems both in the classroom and in the office.

Who we are…

Sandra Thompson Director of IT Operations

Dr. Jenae BurkartFaculty Technology Support Specialist

The University of West Florida, located in Pensacola, Florida, sits on a 1,600 acre nature preserve. • 12,000+ students and ~2,900 faculty and

staff. • 54 ITS Employees.

The University of West Florida

Where we were January 2013

• Reactive vs Proactive

• Campus Climate– Campus-wide Reorganization

– Banner Student Migration for Fall 2014

• Collaborative Options in 2012-2013– Blackboard Collaborate (Elluminate)

– eLearning LMS (Desire2Learn)

– Tandberg Video Conferencing

– Scopia Video Conferencing

– Google Docs

Sources of ITS Workload

ITS Workload

ITS Request System

Campus Committees

TechQual+ Survey

Banner Student

Awards and Grants

Student Technology

Fees

Banner Student Migration

• Three ITS Directors

• Six Lead Teams

• 80 campus employees

• Resources

• Campus-wide project collaboration• What products are available?

• Can we create our own?

2013 Timeline of Collaboration Events

January - February– TechQual+ IRB Approval

March– TechQual+ survey emailed to all UWF students, faculty, and staff.

April – May– Analyzed data and developed action plan.

– Formation of the Faculty Technology Focus Group.

June – July– Presented and disseminated results and discussed action plan with

stakeholders.

– Began implementation of action plan.

– Began installation of the ITS Model Classroom.

August – Completion of the ITS Model Classroom.

– Course taught in the ITS Model Classroom.

– Faculty trainings began.

December– Assessment of class and faculty trainings.

– Analysis of data collected from the ITS Model Classroom.

The Higher Education TechQual+ Project

TechQual+

The Higher Education TechQual+ Project is designed to assess the effectiveness of technology services at institutions of higher education. Results are used to compare benchmarks for annual assessments and to compare institutions. In the last year the survey was sent out to over one million faculty, staff and students. This is the second year that UWF has participated in the survey.

The UWF 2013 TechQual+ survey consisted of:

• Demographic questions

• 13 Core TechQual+ questions

– Connectivity and Access

– Technology and Collaboration

– Support and Training

• 13 UWF specific questions

2013 UWF TechQual+ Participants

• The survey link was emailed to 14,174 UWF faculty, staff, and students.

• 1,526 individuals responded including 233 faculty, 349 staff, 901

students, 13 undeclared individuals completed the entire survey.

TechQual+ Collaboration Questions

Question #7: Having campus technology services that improve and enhance collaboration with others.Question #8: Having technology within classrooms or other meeting areas that enhances the presentation and sharing of information.

TechQual+ FindingsDesired level of service to minimal level of service

Perceived level of service.

TechQual+ Findings on Collaboration

• Overall positive responses for collaboration.

• Campus views collaboration as essential.

• Stakeholders request more collaboration solutions for both traditional and online students.

• Overall Requests for:– Video Conferencing

– Mobile options

– Campus-wide licenses

– Cloud based solutions

• Faculty gave the lowest scores for collaboration.

• Faculty and Staff specific requests for:» Requests for Training and Information on current services.

» Best Practices needed.

» Solutions and suggestions.

» Creation of faculty support group.

ITS Collaboration Objectives

ITS Collaboration Objectives

• Address the needs of each role: Faculty, Staff, and Students.

• Provide more options for collaboration. Especially in the areas of:– Video Conferencing– Mobile options– eLearning LMS (Desire2Learn)– Elluminate

• Increase information, marketing, and training of new and current services.

• Solutions for both traditional and online students.• Develop best practices for Faculty and Staff.• Create a Faculty Technology Focus Group.• Complete Banner Migration by Fall 2014.

Planning and Direction

• Perception vs Reality of Solutions

• Funding– Ongoing maintenance

– Licensing

• Implementation timelines

• Support

• Integration

• Training– Help Desk Staff

– Stakeholders

Dissemination of Findings

• Responsible Departments– ITS

– College Local Support Providers (LSP)

– Academic Technology Center

• Campus Groups– Faculty Senate

– Faculty Technology Focus Group*

– Information Technology Planning Advisory Committee (ITPAC)

– Student Government

– Staff Senate

IMPLEMENTATION

Trainings

• Faculty, Staff, & Students– In class demonstrations and project assistance.

– Traditional and mobile options presented.

– Redesigned ITS website.

– Step-by-step instructions

– Videos

• Faculty and Staff

• Weekly face-to-face workshops.– Current and new applications

• Assist with planning, funding sources, implementation, and training for new projects.

ITS Model Classroom

• Funded through Tech Fee and Pace Award.

• Collaborative equipment and software.– eLearning, Clickers, iPads, Google docs, SMART Boards,

Facebook.

• Flexible furniture– Mobile lectern, tables, and chairs.

• Instruction– Student feedback

• Weekly Trainings– Faculty and Staff feedback

• Best Practices

Changes in Campus Culture

• ITS Shift to Proactive vs Reactive

• Campus-Wide New Programs– Confluence for campus

– Video Conferencing (looking at options).

– Mobile options

• Banner Student– Communication

– Scopia and Tandberg

– Google docs

– Basecamp

– Confluence

Communication

• Collaboration about Collaboration

• Increased Dissemination of Information– Campus Newsletters

– Email Blasts to stakeholders

– Faculty Technology Focus Group

– Student Government Association

– Faculty Senate

– Staff Senate

REASSESSMENT: OBSTACLES AND OPPORTUNITIES

Reassessment: Obstacles and Opportunities

• Campus Reorganization

– Administrative Affairs to Academic Affairs

– Silos of Technology between departments.

• Maintenance of New Technology

• Advancements in Technology

• Integration

– Central Authentication

– “Bannerization”

What’s Next…

• Continued Collaboration

• Banner Student Migration

• TechQual+ 2014

• Student Tech Fee Funding for 2014

Questions?

For More Information

• Higher Education TechQual+ Project

www.TechQual.org

• Sandra Thompson

sthompson@uwf.edu

• Dr. Jenae Burkart

jburkart@uwf.edu