Mee-Seva EPDCL Services English Manual

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Table of ContentsIntroduction -- 5Meeseva Activities -- 7List of Services -- 8 - 121. New service connections -- 13

1) NSC without estimate-domestic -- 14 2) NSC without estimate-commercial -- 15 3) NSC without estimate-General purpose -- 16 4) NSC without estimate-Religious purpose -- 16 5) NSC with estimate-domestic -- 28 6) NSC with estimate-Commercial -- 28 7) NSC with estimate-Industrial -- 29 8) NSC with estimate-Cottage Industries -- 30 9) NSC with estimate- Agriculture -- 3010) NSC with estimate- Agriculture (solar) -- 3011) NSC with estimate-Street Lights -- 3112) NSC with estimate- PWS & RWS -- 3113) NSC with estimate-NTR jalasiri -- 3014) NSC with estimate- General Purpose -- 3115) NSC with estimate-Religious Places -- 3116) NSC with estimate-Temporary Supply -- 3217) NSC with estimate-Sujala Padhakam -- 31

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2. Load change services -- 42

18) Additional Load without Estimate -- 4319) Additional Load with Estimate -- 4320) Deration of Load -- 43

3.Consumer Complaints -- 51 a) Billing Related

21) Wrong data on bill -- 5222) Wrong entry on bill payment -- 5223) ACD/SC/BB/Arrears disputes -- 53

3. b. Meter Related -- 5924) Meter burnt -- 5925) Meter Running Fast/Creeping -- 5926) Meter struck up -- 4327) Net Metering -- 6028) Meter running slow/sluggish -- 6029) Meter damage -- 6030) No Seal/Seal Cut -- 6031) Meter seal cut -- 6032) Meter lost -- 60

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3. c. Other Customer Services -- 67

33) Shifting of the service with in the same premises -- 68

34) Temporary supply below 10 days -- 6835) Pole Shift -- 6836) Line shift -- 6837) Termination /permanent dismantle -- 6938) Address correction -- 6939)Requirements of additional poles -- 7040) DTR Shift -- 7041) Shifting of the service with Different premises -- 7142) 24hrs supply -- 7143) Clubbing of services -- 7344) Distribution Transformer Failure -- 72

4) 45. Category Change -- 79

5) 46. Name Change -- 87

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INTRODUCTIONEPDCL is one of the leading Distribution Company in the India, is extending its Services to the

public in the five Districts of its Jurisdiction i.e. Srikakulam, Viziangaram, Visakhapatnam, East & West

Godavari , through its existing 67 No’s Customer Service Centers Which are available at Sub-Division

Level .

These Customer Service Centers at Sub-Division level will cover 5 to 6 Mandals and are restricted to the

area of jurisdiction , the consumer has to visit his/her respective CSC to avail any of the EPDCL services

In order to provide better consumer service and to improve customer satisfaction at his convenience

and enhance more number of Service delivery points, EPDCL has Migrated its Services from existing

CSC’s on to Mee-Seva since 15th August 2016.

Now all 46 Services that are being offered through CSC’s through its 67 centers are now migrated to

nearly 2600 Mee-Seva Centers.

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MEESEVA ACTIVITES

EPDCL Services Through Mee-SevaEPDCL services are categorized as::

1) New Service Connections

2) Load Change Services

3) Consumer complaints

4) Category Change.

5) Name Change

6) Repayment service

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LIST OF SERVICES

1. New service connections1) NSC without estimate-domestic2) NSC without estimate-commercial3) NSC without estimate-General purpose4) NSC without estimate-Religious purpose5) NSC with estimate-domestic6) NSC with estimate-Commercial7) NSC with estimate-Industrial8) NSC with estimate-Cottage Industries9) NSC with estimate- Agriculture10) NSC with estimate- Agriculture (solar)11) NSC with estimate-Street Lights12) NSC with estimate- PWS & RWS13) NSC with estimate-NTR jalasiri14) NSC with estimate- General Purpose15) NSC with estimate-Religious Places16) NSC with estimate-Temporary Supply17) NSC with estimate-Sujala Padhakam

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2. Load change services

18) ADditional Load without Estimate

19) Additional Load with Estimate

20) Deration of Load.

3. Consumer Complaints

A) Billing Related

B) Meter Related

c) Other customer services

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3. a. Billing Related

21) wrong data on bill

22) Wrong entry on bill payments

23) ACD/SC/BB/Arrears disputes

3. b. Meter Related

24) Meter burnt

25) Meter Running Fast/Creeping

26) Meter struck up

27) Net Metering

28) Meter running slow/sluggish

29) Meter damage

30) No Seal/Seal Cut

31) Meter seal cut

32) Meter lost

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3. c. Other Customer Services33) Shifting of the service with in the same premises

34) Temporary supply below 10 days

35) Pole Shift

36) Line shift

37) Termination /permanent dismantle

38) Address correction

39) Requirements of additional poles

40) DTR Shift

41) Shifting of the service with Different premises

42) 24hrs supply

43) Clubbing of services

44) Distribution Transformer Failure

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4) 45. Category Change

5) 46. Name Change

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1. New service connections

New Service Connection ‘With out Estimate’(1 to 4)

Process Flow for New Service Connection‘With out Estimate’

When there is no requirement of additional infrastructure and if the

service can be released on the existing lines, the consumer can

opt for New Service Connection under this head.

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1) NSC without estimate-domestic:

Description: Consumer can apply a service connection under this categorywhen the individual house having a separate kitchen withcompleted wiring and the pole is below 30 metres

Requirements: 1.Signed application.

2.Sale deed/latest house tax receipt /allotment letter

3.Self declaration for Wiring Certificate

4.Aadhar card

5. Photo

Charges: Amount per 1 kw Rs.1450/-

Development Charges- Rs. 1200/-

Security Deposit- Rs.200 /- + Service Charges(Rs.35/-)

Application fee – Rs.50/-

Note: If consumer is not having any proof of ownership then consumer can apply with Aadhar

card and Rs. 100/- Non-Judicial self Indemnity bond with 3 times Security Deposit.

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2) NSC without estimate-commercial:

Description : consumer who avail supply of power in this category for commercial and

non- domestic premises such as under construction, shops, Business,

offices,public buildings,hospitals,hostels,hotels, choultries, restaurants,

clubs, theaters, bus stations, railway stations, timber depots, photo

studios, printing presses, etc..

Requirements:1. Signed application

2. Sale deed/latest commercial tax receipt /allotment letter

3. Self declaration for Wiring Certificate

4. Aadhar card

5. Photo

Charges: Amount per 1 kw 2100/- + service charges

Development Charges- Rs. 1200/-

Security Deposit- Rs.800 /- + Service Charges(Rs.35/-)

Application fee – Rs.100/-

Note: If consumer is not having any proof of ownership then consumer can apply with Aadhar

card and Rs.100/- Non-Judicial self Indemnity bond with 3 times Security Deposit.

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3) & 4) NSC without estimate-General & Religious purpose:

Description: This is applicable for supply of power for temples, churches, mosques, government educational institutions and schools, public charitable trusts and societies registered, government welfare hostels and Registered old age Homes, Medical Institution on a no profit Basis .Requirements: 1.Signed application 2.secretary letter for school &colleges & welfare hostels 3.society registration letter for temples 4.Aadhar Card 5.Self declaration for Wiring Certificate 6. PhotoCharges: Amount per 1 kw 2100/- + service charges Development Charges- Rs. 1200/- Security Deposit- Rs.800 /- + Service Charges(Rs.35/-) Application fee – Rs.50 /-

Note: Statutory charges differ based upon the load, location and social category.

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PROCESS FLOWApplication Request Screen

EPDCL Department Screen

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Select New Connection

19Discom Selection Screen

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Service Type Selection Screen

Consumer Details Screen

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Location of Premises where supply is required screen

Address for Communication screen

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Upload Documents List Screen

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Show Payment Section Screen

Payment Confirmation Section Screen

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Receipt Screen

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Work Flow at Department:

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New Service Connection ‘With Estimate’ (5 to 16)

Process Flow for New Service ConnectionWith Estimate

When there is no infrastructure readily available to release theconsumer can opt for New Service Connection under this

head. Upon registration the department officer will inspect thelocation, prepare and sanction the estimate and intimate

customer as to how much has to be paid.

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5) NSC with estimate-domestic: Description: Consumer can apply a service connection under this category when the individual househaving a separate kitchen with completed wiring subjected to the conditions that the pole is above 30 metres,If the load is above 5kw, and G+2

Requirements: 1.Signed application 2.Sale deed/latest house tax receipt /plan 3.Self declaration for Wiring Certificate 4.Aadhar card

5.PhotoCharges: Amount per application fee Rs.50 /- + service charges (Rs.35/-)

6) NSC with estimate-Commercial:

Description : Consumer can apply a service connection under this category with completed wiring subjected tothe conditions that the pole is above 30 metres, If the load is above 5kw.

Requirements: 1. Signed application 2. Sale deed 3. Approved site plan 4. Self declaration for Wiring Certificate 5. Aadhar card

6. PhotoCharges: Amount per application fee Rs. 100/- + service charges (Rs.35/-)

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7) NSC with estimate-Industrial:Description: : for this category consumer applying contracted load of 75kw/100Hp and below. for small scale industrial purpose any

manufacturing, processing preserving goods for sales and also floor mills, oil mills, saw mills, poultry mills forming units ,floriculture in green

houses, sugar can crushing and news paper printing units

(a). For industry Requirements: 1) Signed application

2) Sale deed

3) Approved site plan

4) Local body NOC

5) SSI Certificate

6) pollution certificate

7) Self declaration for Wiring Certificate

8) Aadhar card

9) Photo

(b). For Fisheries : Requirements: 1) Signed application

2) Sale deed/1B,Adangal

3) Pattadar pass book

4) Local body NOC

5) Fisheries Certificate

6) Self declaration for Wiring Certificate

7) Aadhar card

8) Photo

Charges: Amount per application fee Rs. 100/- + service charges (Rs.35 /-)

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8) NSC with estimate-cottage industries: Description: Consumer can apply a service connection under this category like Dhobi Ghats ,Small cottageindustries, carpentry, pottery, phenoyl production units, Agarbathi production units,Vermi culture, Seri culture,Mushroom growing, Rabbit farming, Sheep rearing ,Emu birds farming,polutry farm up to 1000 birds , Honey making,chaff cutting and Dairy Farming activities with connected load up to 10Hp

Requirements: 1) Signed application2) Sale deed3) SSI Certificate

4) Self declaration for Wiring Certificate 5) Aadhar card

6) Local Body NOC7) Photo

Charges: Amount per application fee Rs. 100/- + service charges

(9&10&13) NSC with estimate-Agriculture/AGL Solar/NTR Jala siri :

Description: : Consumer can apply a service connection under this category for Agriculture PurposeNote : For Agl solar – applicable up to connected load 5HpRequirements: 1) Signed application

2) 1B,Adangal / Pattadar pass book3) Ground Water Certificate (AP VOLTS)4) Self declaration for Wiring Certificate5) Aadhar card6) Photo

Charges: Amount per application fee Rs 50/- + Service Charges

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(11& 12&17) NSC with estimate-Street Lights/P W S &RWS scheme/NTR Sujala Padakam :

Description:Consumer can apply a service connection under this category like Street Lights W S Scheme in the Local BodiesPanchayats/Municipalities /Municipal Corporations and NTR Sujala Padhakam (Drinking Water Schemes Notified by theGovt .Of AP and /Or Concerned statutory authorityRequirements:

1)Signed application2) Panchayaths/Municipal Secretary letter3) Self declaration for Wiring Certificate4) Aadhar card5) Photo

Charges: Amount per application fee Rs.100/- + service charges (Rs.35/-)

14&15) NSC with estimate-General Purpose /Religious Places:

Description: Consumer can apply a service connection under this category for temples, churches, mosques,government educational institutions and schools, public charitable trusts and societies registered, government welfarehostels and Registered old age Homes, Medical Institution on a no profit Basis .

Requirements: 1. Signed application2. Secretary letter for school &colleges & welfare hostels3.society registration letter for temples4.AADHAR CARD5.Self declaration for Wiring Certificate

6. PhotoCharges: Amount per application fee Rs. 100/- + service charges (Rs.35/-)

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16) NSC with estimate-Temporary Supply :

Description: Consumer can apply a service connection under this category supply of power for temporary.

Requirements: 1) Signed application2) Local Body NOC3) AADHAR CARD4) Self declaration for Wiring Certificate5) Photo

Charges: Amount per application fee Rs. 100/- + service charges (Rs.35/-)

PROCESS FLOW :

With Estimation Service Request Screen

33New Connection– With Estimation Application Home Screen

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Service Type Selection Screen


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Location of Premises where supply is required screen

Address for Communication Screen

Information Details Screen

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Select service type Screen


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Fetching Apartment Details Screen

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Address for Communication Screen

Information Details Screen

Upload Documents List Screen

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Show Payment Section Screen

Payment Confirmation Section Screen

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Receipt Screen

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Work Flow After Registration Process:

EstimationIntimation to

Customer throughADE for the payment

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2. Load change services

18) Additional Load without Estimate

19) Additional Load with Estimate

20) Deration of Load.

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(18& 19 & 20) Additional Load with estimate , without estimate And Deration of load - : Description: additional load : An existing consumer can increase the contracted load and also the phase change ( if necessary) fromsingle phase to three phase. Deration of load :decreasing the contracted load ( if necessary) Requirements: 1) Signed application

2) CC Bill and Latest payment Receipt3) AADHAR CARD4) Self declaration for Wiring Certificate5) LT Agreement ( For Agriculture and Industrial Only)

Charges: Amount per application fee Rs.50/- + service charges (Rs.35/-)

Load Change Application Service Selection

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Load Change Application Request Screen

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Request Load Change Details Selection Screen

Address for Communication and Informant Details Screen

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Upload Documents

Show Payment Section

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Payment confirmation Section

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Receipt

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3. Consumer Requests

a) Billing Relatedb) Meter Relatedc) Other customer services.

Process Flow for Consumer RequestsAn existing Consumers having any problem with related to Meter, Billing orany other complaints, the consumer can prefer to register a complaint underthis head

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3 a .Billing Related Complaints:

21) Wrong data on bill:

Description: For this service the consumer to change that the concerned electricity bill is in correct i.eunits ,readings ,charges.

Requirements: 1. Request letter2. Aadhar Card3. Electricity Bill4. Application Form

Charges: Service charge only

22) Wrong entry on bill payment:

Description: For this service the consumer to correct that the concerned electricity bill payment was wronglyentered .


Charges: Service charge only (Rs.35/-)

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23) ACD/SC/BB/Arrears disputes:

Description: For this services

Back Billing, Additional Consumption Deposit,Short fall charges: A back-bill is a ‘catch-up’ bill sent to you by yourelectricity supplier when you haven’t been correctly charged for your energy use, for 12 months or more.

The department has been charging ACD - a refundable security charge - from customers by asking them to payan amount equal to their electricity bill for two months, which is calculated after taking out the monthly average of theirconsumption for a year.


Charges: Service charge only (Rs.35/-)

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Work Flow Process:

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Bill related complaints Receipts

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3 b. Meter Related Complaints:

24) Meter burnt: If meter is burnt

Requirements : 1. Request letter2. Aadhar card3. Electricity bill

Meter burnt Charges : Single Phase : 920/- Three Phase : 2370/- + service Charges. (Rs.35/-) LTTVR : 7620/-25) Meter running fast/Creeping:

Requirements : 1 . Request letter 2. Aadhar card 3. Electricity bill Charges: service charges + testing fee : Single phase 200/- Three Phase 500/- + service charges (Rs.35/-) LTTVR 2500/-

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27) Net Metering : this service is for solar roof tops .

Requirements :

1.Application form

2.Request letter

3. Aadhar card

4.Electricity bill

charges: application fee 25/- +Service Charges (Rs.35/-)

Remaining Meter related Complaints:

S.No Complaints Requirements Charges

26 Meter Struck up 1.Request letter

2.Electricity Bill

3.Aadaar Card

Service Charges only

28 Meter running slow/slugging

29 Meter Damage

30 No seal/seal cut

31 Meter seal cut

32 Meter lost

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Work Flow Process

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Meter Related Complainants Payment Receipts

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3. c. Other Customer Services

33) Shifting of the service with in the same premises

34) Temporary supply below 10 days

35) Pole Shift

36) Line shift

37) Termination /permanent dismantle

38) Address correction

39) Requirements of additional poles

40) DTR Shift

41) Shifting of the service with Different premises

42) 24hrs supply

43) Clubbing of services

44) Distribution Transformer Failure

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3 c. Other customer services :33) Shifting of service with in the same premises:

Description: To shift the meter in the same location.Requirements: 1.Electricity bill

2. Request letter3. Aadhar card4.Application form

Charges: Rs.125/- +Service charges (Rs.35/-)

34) Temporary supply below 10days:Description: This service is only for temporary purpose like exhibitions, festivals, functions.Requirements: 1.Request letter

2.Indeminity Bond(Rs.100/-) 3.Aadhar Card

Charges: Statutory Charges + Service Charges (Rs.35/-)

35) Pole Shifting:Description: To shift the pole from one place to other placeRequirements: 1.Electricity bill

2. Request letter3. Aadhar card4.Application form5. Declaration form in Indemnity Bond(Rs.100/-)

Charges: Service charges only (Rs.35/-)

36) Line Shifting:Description: To shift the line from one place to other placeRequirements: 1.Electricity bill

2. Request letter3. Aadhar card4.Application form5. Declaration form in Indemnity Bond(Rs.100/-)


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37) Termination /permanent dismantle:

Description: I f the consumer opts for termination or permanent dismantlement

Requirements: 1. Request Letter 2.Electricity bill 3. Aadhar card 4. Ownership proof

Charges: Service Charges only. (Rs.35/-)

38) Address Correction: Description: If any corrections in electricity bill like door no, place,name spelling these are comes under addresscorrection.

Requirements:1.Request letter2. proof of ownership/tax receipt3. Electricity bill4. Aadhar card

Charges: Service charges only. (Rs.35/-)

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39) Requirements of Additional poles: Description: To get this service for non sufficient of poles for their premises/street lights .

Requirements:

1. Electricity bill

2. Request letter

3. Aadhar card

4. Application form

5. Declaration form in Indemnity Bond(Rs.100/-)

Charges: Service charges only. (Rs.35/-)

40) DTR Shifting:

Description: To shift the DTR from one place to other place

Requirements: 1.Electricity bill

2. Request letter

3. Aadhar card

4. Application form

5. Declaration form in Indemnity Bond(Rs.100/-)


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41) Shifting of service with other same premises:

Description: To shift the meter from one location to other location .Requirements: 1. Electricity bill

2. Request letter3. Aadhar card4. Application form5. House tax


42) 24 hrs. Supply:

Description: For this service Industry/Agriculture/Fish tanks .Requirements: 1. Electricity bill

2. Request letter3. Aadhar card4. Application form5. Declaration form in Indemnity Bond(Rs.100/-)


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44) DTR Failure:

Description: Any Consumer can approach Mee-seva to register if the Transformer Fails

Requirements: 1. Electricity bill2. Request letter3. Aadhar card4. Application form5. Declaration form in Indemnity Bond(Rs.100/-)

Charges: Service charges (Rs.35/-)

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43) Clubbing of Services:Description: To get this service consumer having two services in a portion of same premises/the departmentauthorities inspect and issue a notice to the consumer having two services in a portion for same purpose.

Requirements: 1. Electricity bill2. Request letter3. Aadhar card4. Application form


Work Flow Process

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Informant Details Screen

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Other Customer Service Complaints Payment Receipts

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4) 44. Category Change

An existing consumer who want to change his service category can register under this head

Description: For this service the consumer to change the category from I to II & II to I as they required.Requirements:

1. Signed application form2. Request letter

3. latest electricity bill with payment receipt4. Aadhar card

Charges: in case of(a) Cat II to I collect only application fee 25/-+ service charges (Rs.35/-)(b) Cat I to Cat II Difference SD charges collected as the system shown

Process Flow:

EPDCL Department

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Category Change Application Service Selection

Category Change Request Application Home Screen

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Category Change Request Application Request Screen

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Category Change Application Request Screen

Request Consumer Details Selection Screen

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Address for Communication and Informant Details Screen

Upload Documents List

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Payment Confirmation Section

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Receipt

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5) Name ChangeAn existing consumer who want to change the Name of his service can register under this head(generally this will be required when a consumer purchases a property with Electric serviceconnection, or while transferring property from parents to children etc)

46) NAME CHANGE:

Description: This service provides o citizen to change the name from old name to new name for the existing service connection.

Requirements:1.Signed application2. Sale deed3.Latest Municipal tax receipt4. Link document5. Title transfer form with notary6. Indemnity Bond(Rs.100/-)7. latest Electricity bill and receipt8.Aadhar card

For agriculture service: 1.signed application2.sale deed3. pattadhar pass book4. MRO certificate( in case service no not mentioned in sale deed)5. ERO no due certificate

remaining requirements 4 to 8 as above mentioned

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PROCESS FLOW

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Discom selection in Name Change request screen

Name Change request screen

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Service Details in request screen

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Location of Premises details in request Screen

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Informant details in request Screen

Upload Documents in the request Screen

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Show payment section

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Payment Confirmation section

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Name Change Service Receipt

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6) Repayment Service

Any service rejected with a reasons like Wrong category applied then difference amounts /estimationamounts/Meter Running fast Challenging fee/Temporary Supply can be done in this service.

Other activities in Mee-seva• NSC repayments• PROCESS FLOW

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Repayment Service Selection

Repayment Service Request Application Home Screen

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Repayment Service Request Application Request screen

Repayment Service Application Request Screen

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Receipt

Payment Confirmation Section

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Flow for Re-Upload Documents

This service facilitates citizen to Re-upload Supporting documents for New Connection Applications

which are rejected by the Department

If any application number rejected by department due to unsatisfactory or insufficient documents,

then Citizen has provision to upload his documents using Re-upload Documents in EPDCL

Department.

This Re-upload facility is available only in Mee-Seva centre where he had applied New Connection

Service. For this Re upload service need not to pay any amount

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• Select the ‘View Transaction’ link at Mee-Seva Home Page.

• Enter Application No or Transaction No (or) Search transaction number based on From Date,To Date and Service Name

• Based on Transaction/Application No, it displays Transaction No, Service Name, Customer Name,Transaction Date, Amount (Rs.), Status, Upload Documents and Application Preview.

• Click on Preview Link. It displays all applicant details which are entered at earlier.

• Browse the re-uploaded document and click on Submit button.

List of Forms

• Application form

• Indemnity bond form

• Name transfer form

• Name transfer indemnity bond form

• Shifting self declaration form

• Agriculture declaration form

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Eastern Power Distribution Company of A.P.LimitedCustomer Service Center (CSC)

APPLICATION FORM FOR NEW SERVICE

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APPLICATION FORM FOR NEW SERVICE

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NEW SERVICE INDEMNITY BOND FORMATS

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NEW SERVICE INDEMNITY BOND FORMATS

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INDEMNITY BOND FORMATS

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FORM-3 FOR AGRICULTURAL SERVICES

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APPLICATION FORM FOR SOLAR NET METERING

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APPLICATION FORM FOR SOLAR AGL

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NAME CHANGE TRANSFEROR AND TRANSFEREE FORM

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Registration

Here the registration process take place the consumer data will be filled in the MEESEVA

software and it will be allotted a registration no

For New service connection it starts with NSCREG

Where as for csc it starts with no as 150—————

....THANK YOU....

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