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11-11-1
McGraw-Hill/IrwinUnderstanding Business, 8e © 2008 The McGraw-Hill Companies, Inc., All Rights
Reserved.
Nickels McHugh McHughNickels McHugh McHugh
**Human ResourceHuman Resource
Management:Management:Finding and Finding and
Keeping the BestKeeping the Best EmployeesEmployees 11
CH
AP
TE
R*
* *
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11-2
Determining HR NeedsDetermining HR Needs
1.1. Prepare HR Prepare HR InventoryInventory
2.2. Prepare Job Prepare Job AnalysisAnalysis
• Job Job DescriptionDescription
• Job Job SpecificationSpecification
3.3. Assess HR Assess HR DemandDemand
4.4. Assess HR Assess HR SupplySupply
5.5. Establish Establish Strategic PlanStrategic Plan
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11-3
HR Executives’ HR Executives’ Recruiting PreferencesRecruiting Preferences
Source: USA Today
Note: Multiple responses allowed
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11-4
Applicants’ MistakesApplicants’ Mistakes
14%
32%
21%
6% 7%
9%
9%
2%Interview
Resume
Cover Letter
Reference Checks
Interview Follow-up
Screening Call
Other
Do Not Know
Source: USA Today
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11-5
Interviewing MistakesInterviewing Mistakes3%5%
18%
25%49%
Little/No Knowledgeof Company
Unprepared toDiscuss Career Plans
Limited Enthusiasm
No Eye Contact
Unprepared toDiscussSkills/Experience
Source: USA Today
***
11-6
Number Interviewed to Number Interviewed to Find Quality HireFind Quality Hire
0% 10% 20% 30% 40% 50%
More than 10
7 to 10
4 to 6
2 to 3
One
Source: USA Today, January 24, 2005
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11-7
Training MethodsTraining Methods
1.1. Employee OrientationEmployee Orientation
2.2. On-The-JobOn-The-Job
3.3. ApprenticeshipApprenticeship
4.4. Off-The-JobOff-The-Job
5.5. OnlineOnline
6.6. VestibuleVestibule
7.7. Job SimulationJob Simulation
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11-8
Management Management DevelopmentDevelopment
• On-The-Job On-The-Job CoachingCoaching
• UnderstudyUnderstudy
• Job RotationJob Rotation
• Off-The-Job Courses Off-The-Job Courses & Training& Training
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11-9
Performance AppraisalPerformance Appraisal1. Establish Standards2. Communicate
Standards3. Evaluate
Performance4. Discuss Results
5. Take Corrective Action
6. Use Results to Make Decisions
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11-10
Employee RetentionEmployee Retention
• Compensation
• Individual
• Team
• Fringe Benefits
• Job-Sharing
• Flextime• Core Time
• Compressed Workweek
• Home-Based & Mobile Work
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11-11
Compensation & BenefitsCompensation & Benefits Program ObjectivesProgram Objectives
• Attract the right peopleAttract the right people
• Employee incentives Employee incentives
• Retain valued employeesRetain valued employees
• Maintain competitivenessMaintain competitiveness
• Financial security for Financial security for
employeesemployees
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11-12
Vacation Days Per YearVacation Days Per Year
13
25
25
26
28
34
35
37
42
0 10 20 30 40 50
USA
Japan
Korea
Canada
UK
Brazil
Germany
France
Italy
***
11-13
Number of HoursNumber of Hours Americans Work Per WeekAmericans Work Per Week
1-29 Hours10%51+ Hours
18%
46-50 Hours16%
41-45 Hours12%
30-39 Hours10%
40 Hours34%
Source: Source: USA Today
***
11-14
Implementing EEOC Implementing EEOC Which statements are T/F? Which statements are T/F?
1.1. It’s OK to ask any applicant whether It’s OK to ask any applicant whether he or she has an automobile.he or she has an automobile.
2.2. It appropriate to ask applicants to It appropriate to ask applicants to attach photographs.attach photographs.
3.3. During interviews, it’s not During interviews, it’s not appropriate to ask an applicant appropriate to ask an applicant his/her age.his/her age.
4.4. It’s appropriate to ask if an applicant It’s appropriate to ask if an applicant is a naturalized citizen.is a naturalized citizen.
5.5. It’s not appropriate to ask an It’s not appropriate to ask an applicant about past work applicant about past work experience.experience.
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11-15
Implementing EEOC Implementing EEOC Which statements are T/F? Which statements are T/F?
6.6. You may ask an applicant to indicate You may ask an applicant to indicate what foreign languages he/she can what foreign languages he/she can read, write or speak fluently.read, write or speak fluently.
7.7. It’s appropriate to ask an applicant if It’s appropriate to ask an applicant if he/she has an arrest record.he/she has an arrest record.
8.8. It’s OK to ask whether the applicant is It’s OK to ask whether the applicant is physically able to lift heavy weights.physically able to lift heavy weights.
9.9. It’s appropriate to ask women It’s appropriate to ask women questions about their children.questions about their children.
10.10. You have the right to ask an applicant You have the right to ask an applicant for names of work-related and personal for names of work-related and personal references.references.
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11-16
Companies’ Aid to Disabled Employees
0% 10% 20% 30% 40% 50%
Change ofResponsibilities
Change of Hours
JobReassignments
RenovateWorkplace
Source: USA Today
