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© 2007 Sprint Nextel. All rights reserved.
1
Teleworking andTeleworking andRemote OperationsRemote Operations
Michigan Digital Government SummitMichigan Digital Government SummitOctober 10, 2008October 10, 2008
Dan Seeley – Solutions ConsultantDan Seeley – Solutions Consultant
© 2007 Sprint Nextel. All rights reserved.
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Teleworking and Remote Operations
• The workplace culture is changing– Getting work done vs. attending work
• The desire/pressure for users to work remotely has grown exponentially; driven by:– High fuel prices– Shortage of qualified staff– Increased mobile activities– Tighter budgets– Environmental Concerns
• Technology is enabling the change
© 2007 Sprint Nextel. All rights reserved.
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Remote Access Technology
• Technologies that enable Teleworking– Email and Instant Messaging– Voice and Web Conferencing– Intranet Applications– Broadband Access (wired and mobile)– Virtual Private Networks– Femtocells– Remote desktop (device) management– Laptops and PDAs (Windows & Blackberry)
© 2007 Sprint Nextel. All rights reserved.
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Converged Networks; Multi-faceted Communications
Airport
Teleworkers
Fleet Management
Field ManagementMobile Workers
Customer Site
Headquarters
Branch Office
Wireless NetworksIP Networks
MPLSAny-to-Any
ConnectivityCOS
Inter-networkingGateways
IMS
Wireless IntegrationVoice Connect
WWANDatalink
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Large Bandwidth
• Large Applications
• Large Offices
Medium Bandwidth
• Small Offices
• Home Connections
Low Bandwidth
• Point of Sale
• ATM Machines
Wireline
Above 1.544Mbps
• OC-3
• DS-3
• Multiple T1’s
384K – 1.544Mbps
• Business Grade DSL
• Cable
• T1
40K – 256K
• DSL, ISDN
• Dial-Up, 56K Circuits
4G WiMax Up Down
• Peak: 1.5-5+Mbps 3-15+Mbps
3G
EVDO Rev A Up Down
• Peak: 1.8Mbps 3.1Mbps
• Average: 400Kbps .6-1.2Mbps
2G 1XRTT• Average: 50K-70Kbps
Wireless Equivalent*Market Needs
Broadband Access•Wireless speeds are starting to become viable replacements to wireline
*Note: Approximate speeds
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Broadband Access Considerations- How much should we spend?Consumer Class Broadband Access> DSL, Cable Modem, Wireless Broadband> Very low cost> Can easily become congested based on time of day (i.e. cable modem)> Has very low service level agreements for mean time to repair> Dynamic IP
Business Class Broadband Access> DSL, Cable Modem, Wireless Broadband> Higher cost. Often above $100 per location> Better Speeds, especially upload speed> Business class SLAs> Static IP> Private network options
© 2007 Sprint Nextel. All rights reserved.
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Wireless G Mobile Broadband Router
CellularBroadband
Network
Ethernet Laptop
Wi-Fi Laptop
Wi-Fi Laptop
Wi-Fi Laptop
Wi-Fi
Mobile Broadband Connection Card or USB Modem
Ethernet Laptop
Cable or DSL Modem
Broadband Access Router for the Home•Low Cost •Available redundancy when using low cost network options
© 2007 Sprint Nextel. All rights reserved.
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Virtual Private Networking- How should I secure my information?
• Client software providing encryption– Cisco, Checkpoint, Sonicwall, Citrix, etc.
• Hardware encryption– Security device provides a single tunnel to the
host location. Good for branch office.
• Private Networking– Carrier provided privacy
© 2007 Sprint Nextel. All rights reserved.
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Sprint PCS Data Link – Private Network
• A completely private network architecture
• User traffic is switched across the Sprint PCS network, not routed
• IP Addressing scheme is dictated by the customer
• User is authenticated against the customer AAA server
• Data Link service is available on all Sprint PCS data plans
© 2007 Sprint Nextel. All rights reserved.
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Femtocell Technology
• Femtocells are low cost, miniature cellular phone towers in your house.
• They use a cellular carrier’s licensed radio spectrum – not Wi-Fi.
• No special phones needed.• Cellular calls are passed over the users
broadband network to the carrier.• Special unlimited calling plans are
available for femtocell use.• Calls transition to the macro network
when a user leaves their house.• Femtocells are 911 compliant.
© 2007 Sprint Nextel. All rights reserved.
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Router
Cable/DSL Modem
AIRAVE
PC
Public Internet
CDMA
Customer has a cable/DSL modem with only one Ethernet port. An additional router with multiple Ethernet ports is added.
How to connect a Femtocell for home use
© 2007 Sprint Nextel. All rights reserved.
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Strategies to Secure Mobile Devices
• Third party security and management platforms– Example: Alcatel Lucent Laptop Guardian
• Blackberry Enterprise Server– A proven PDA solution for the public sector– Fully certified in virtually all areas of security
• Microsoft System Center and Active Directory– Now supporting Windows Mobile Devices with SCMDM
(System Center Mobile Device Manager)
© 2007 Sprint Nextel. All rights reserved.
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Components of Alcatel Lucent Laptop Guardian
Laptop PC card Laptop PC card -- Secure, always-on 3G broadband Secure, always-on 3G broadband PCMCIA data card PCMCIA data card
- 24/7 connectivity to a dedicated - 24/7 connectivity to a dedicated management system located in the management system located in the enterpriseenterprise
3G Modem Memory Battery
Operating System
Processor
Removable Memory
GPSAPI
PC Card
WiFi3G LAN
Server with management software Server with management software Deployed on the enterprise premises to Deployed on the enterprise premises to terminate the secure tunnels and manage terminate the secure tunnels and manage user credentials and security policiesuser credentials and security policies
Software Licenses Software Licenses Per-user licenses that are paid monthlyPer-user licenses that are paid monthly
VPN Policies APIs for IT Applications
Server
© 2007 Sprint Nextel. All rights reserved.
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Laptop Guardian Benefits
•Laptop lost or Stolen• All Data is encrypted and a can be wiped remotely
•Authentication•Card is an “ignition key” required to operate the laptop
•Data Protection•All encryption keys are stored on the card
•VPN Usage•Automatic VPN connection for all interfaces
•Anti-tampering•Stand alone computer monitors activity on laptop
•Laptop Location•GPS capability is built into the Guardian card
•Third Party Integration•Open architecture platform integrates easily
•100% Patch Laptops•All laptop patches are enforced by the Guardian card
© 2007 Sprint Nextel. All rights reserved.
15 Sprint Wireless Email Solutions15
The BlackBerry® Enterprise Solution
The BlackBerry Enterprise Server is the leading wireless platform in the U.S. for connecting mobile professionals to customers, colleagues, and information.
It is a complete solution that provides everything organizations require to go wireless:
• Wireless sync of Calendar, Address Book, Tasks and Notes• Works with all Exchange, Domino 5.x and GroupWise 7.x platform• Enriched browser for secure wireless access to Internet and Intranet applications• Support for common files and attachments (JPG, PDF, DOC, XLS, etc.)• Works with Sprint and Nextel BlackBerry devices• Secure OTA distribution and management of BlackBerry• FIPS 140-2 government security certification
© 2007 Sprint Nextel. All rights reserved.
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Security Security ManagementManagement Active Directory Domain join
Policy enforcement using Active Directory/Group Policy targeting (>130 policies)
Communications and camera disablement*
File encryption
Application allow and deny
Remote wipe
OMA-DM compliant
Device Device ManagementManagement Single point of management for
mobile devices in enterprise
Full OTA provisioning and bootstrapping
OTA Software distribution based on WSUS 3.0
Inventory
SQL Server 2005 based reporting capabilities
Role based administration
MMC snap-ins and Powershell cmndlets
WMU On/Off control compliant
MobileMobileOptimized VPNOptimized VPN Machine authentication and
“double envelope security”
Session Persistence
Fast Reconnect
Internetwork roaming
Standards based (IKEv2, MobIKE, IPSEC tunnel mode)
Lets you deploy and manage Windows Mobile devices like you do PCs/laptops in your IT
infrastructure and provides security-enhanced access to corporate data
System Center Mobile Device Manager
© 2007 Sprint Nextel. All rights reserved.
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Embedded Mobile Computing Solutions
Leading manufacturers are building Mobile Broadband components directly into powerful, cutting-edge devices. New software based radios (i.e. Qualcomm Gobi) will greatly simplify your carrier choices.
Embedded Sprint Mobile Broadband built right in to Dell’s Latitude, Inspiron and XPS Notebooks.
Toughbook® embedded notebooks for optimal performance on Sprint’s Mobile Broadband Network.
Ultra-portable and slim designed VAIO® embedded notebooks.
Pocket-sized embedded device with full PC performance and advanced processing and connectivity options.
Option-packed embedded Tablet PC combines dual processors, WiFi, Bluetooth® and more.
Lightweight, embedded devices with Windows®, Intel®, WiFi, Bluetooth®, external display and Sprint Mobile Broadband.
Fully and Semi-Rugged embedded devices for the demands of mobile professionals and military and public safety personnel.
Boost productivity with built-in Sprint Mobile Broadband on the innovative HP Compaq 2710p Tablet PC and other HP business notebooks.
© 2007 Sprint Nextel. All rights reserved.
18 Sprint Wireless Email Solutions18
Features of Business Email Solutions
Standard Features:
Real-time wireless “push” delivery of email and data
Wireless sync of Email, Calendar, and Contacts
Support for common files and attachments (jpg, pdf, doc, xls, etc.)
Browsers for Internet
Full OTA device activation with no desktop software required
On-handheld help
Remote address book look-up
Remote erase of the device
© 2007 Sprint Nextel. All rights reserved.
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Thank You!Thank You!Dan Seeley
Solutions Consultant, Public Sector
248-521-0142