© 2008 Eventure Events. All rights reserved.

End-to-End Distribution Utility Automation and Customer E-service

Project (India)Paul Kurchina & Kumud Goel

KurMeta & KLG Systel Limited

Agenda Introduction to KLG

BEST Overview

Challenges and opportunity

Scope and implementation

Architecture

Approach

The road beyond

Summary

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Introduction

• It is also Go-to-Market partner of SAP, IBM, Elster Metering and many more.

• “Vidushi” has a customer base of over 45 million.

• Connectgaia has a user base of 60 with around 1000 installations.

• The company has 4 SAP implementations to its credit, including the implementation of SAP in BEST

• It has an Employee Productivity of over 5 Million per employee per annum

• Listed in NSE, BSE, Luxumberg and Singapore

BEST – A Good (G)old Utility

The Old Utility

• The Bombay Electric Supply & Tramways Company Ltd (BEST)

• a history of 134 years

• its started with own gen. capacity of 4,300 HP

The Gold Utility

• 9,44,000+ consumers, 11,95,000+ meters

• 2059 substations (RSS, DSS & DTs)

• 9300 Circuit Kilometers of feeders / cables

132, 33 & 22 kV Sub Stations

• The most populous underground electric cabling System in India

• BEST has always been foremost in adopting technical innovations in its day to day functions

• One such project is that of digitisation of records of 9300 KMs of feeders / cables

• Phased replacement of most of the 11.9 million mechanical meters are in process

• The Company powered with 7500 Employees• The number of intra-city offices are 30+

BEST Specifics

BEST – the need – felt and faced

Operational Excellence

• Boarded with rare outages - ???

• Ensuring availability with high Network Density – Over 12K Customers per sq km, One Customer under 10 m distance (average)

• All underground services

• Service with low response latency – Political and statutory compulsions

• Trusted to meet high expectations – Economic Capital, Film City

BEST – the figures speak…

BEST – the quest…

How to improve ?

• Better Technology intervention

• Enhanced Information Transparency

• Superlative Financial Management

• Technology for Meter Reading

BEST – Intervened Segments

Operational fronts for reforms ?

• Customer Care Centre – IVRS based

• Billing and Invoicing

• Automated Meter Reading

• Load Flow Analysis

• Technical Loss Assessment

• Energy Accounting and Load Forecasting

• Outage Information System

• Implemented System shall be an Integrated One – not ‘Integrateable’ one

• A partner with strong utility business expertise to implement the system

• The implementation must follow operation and maintenance, training & knowledge transfer at a comfortable pace.

• Change Implement-Handhold-AMC to Implement-Maintain-Transfer

• Keep partner to cool off the change

Innovative Decisions

BEST – the Spread of Implementation

BEST IT Roll

Out

CM

Bill

AM

RM

NM

Vidushi / SAP-ISU

Customer Care Centre

Camera based Spot Billing

Automated Meter Reading

Load Forecasting System

Management Information

System

CI

EA

MM

CIS

PSMS

CRM

ABT

BCCs

CDC

LF

IVRS

SBM OIS

MIS

Project Peace and its pieces

• Order Placed – 6 Nov 2007

• Data Centre Preparation – 31 Mar 2008

• System Study – 31 Jul 2008

• Configuration & Testing – 31 Oct 2008

• Go Live 1 Ward – 1 Nov 2008

• Full Roll Out – 1 Dec 2008

• Operation & Maintenance – 5 years from 1 Jan 2009

Project PEACE – The time lines

Architecture

Vidushi

Connectgaia

SAP IS-U

PSMS

Load Forecasting

Vidushi

Connectgaia

SAP IS-U

PSMS

Load Forecasting

Master Data

User Management System

System Status

Asset Management

Network Management

Customer Information system

Control Board

Dashboards

Plots and Charts

Knowledge Assisted Reporting

Data Backup

Master Data

User Management System

System Status

Asset Management

Network Management

Customer Information system

Control Board

Dashboards

Plots and Charts

Knowledge Assisted Reporting

Data Backup

End MetersEnd Meters ConnectivityConnectivity BackhaulBackhaul ApplicationApplication GUI & LAGUI & LA

wireless

wired

GSM/GPRS

and more…

Internet

Mobile

Network

Device LayerDevice Layer Comm. InterfaceComm. InterfaceData

Transfer

Data

Transfer

Clean/Process

/MDM/Persistency

Clean/Process

/MDM/PersistencyPresentmentPresentment

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MDUS – Our AMI

• Data being pushed to servers

• Time sliced connection management for very large consumer base

• Assured message delivery using MQTT Technology

• Data Preprocessing for Reporting and Load Fore casting applications

• “Shoulder Tapping” on field units on “urgent calls”

Customers - Domestic

Customers - Industrial

Manual Meter Data

entry

AMR

Physical Reading

Hand Held Readers

Data Collection Layer Communication Layer Data Sanitization & Unification Layer

PSMS GUI for Technical Loss

Analysis

AMI System Interface for Device

Provisioning, Trend Analysis

Interface for Load Forecasting

and Demand Side Management

Application & Presentation Layer

Vidushi Interface for Portal Like

Features

SAP Interface for Master Data

Management

Vidushi Database

SAP Database

OPC Server for

PSMS

Customers -

Commercial

Hand Held Metering

DevicesSpot Billing Machines

AMI Data Pre-

processor

(Connectgaia -

MDM)

Vidushi Data Pre-

Processor

Data & Process Layer

SOA based Integration Architecture

Approach - Resource Management

• Three Tier Approach– Teams are defined to include the Utility Members,

Implementation Partner Members, Consulting Partner Members

– Project Management is with Implementation Partner

– Consulting Partner brings in more of global best practices and mitigation of implementation blues

– Expert Consultants are expected to vet the process and progress of implementation and to ensure alignment to the roadmap.

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Approach - Infrastructure

• The state-of-the-art Data Centre is planned, developed and commissioned.

• High reliability servers specifically sized for each of the applications are deployed

• Series of In-house testing of applications before deployment in the Data Centre

• Extensive Training programme for the Core Users end users

• Gradually depleting Hand holding of Users for introduction to the system is planned

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Approach - Applications

• Modules of various AMI Applications are ensured with SOA Compliance

• Applications are defined and being designed with Integration and Inter-operability in consideration at apex level

• Rule bases and Management are maximised at the server level

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Connectgaia.com – Intelligent Electricity

• enables the creation of an intelligent network

• pools dispersed and diverse resources

• build a power generation, transmission and distribution network that is flexible, accessible, reliable and economical

• Leverages advanced metering, sensors, proven IP communication technologies and a robust IT backbone

• empowers electricity consumers and bring more intelligence in energy management

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Connectgaia.com – Home Metering

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Connectgaia.com – Industrial Metering

• System sho

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Future Place - Connectgaia

• Mobile Cell Power Supply Monitoring System

• Highway Exhibit Control Systems

• Agricultural Pumps Monitoring & Control Systems

• Farm House Monitoring

• In room ambient & facility controls in Hotels

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Summary

• Utility requirements transcends ERP and longs specifically for the following

– field measurement systems

– hybrid communication systems

– integrated data and Application centre

– Integrated IVRS based Customer care Centre

– System Operation by the Implementation Agency, in continuation, for at least 2 years

– Field Services by the by the Implementation Agency for the hand holding period will provide grass root level cultural change

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Questions & Answers

Kumud Goel

Kumudg@klgsystel.com

Cell : +919810038852

Paul Kurchina

paul@kurchina.com

Cell : +15103040486