© 2012 Avaya, Inc. All rights reserved. Page 1 Instructions for VILT Instructors: Prior to the beginning of class, in vSphere change the snapshots to Day

© 2012 Avaya, Inc. All rights reserved. Page 1

Instructions for VILT Instructors:

• Prior to the beginning of class, in vSphere change the snapshots to Day 1 for the following:

– ASMxa

– ASMxb

– BSMx

– CMx

– Desktop 1

– Desktop 2

– SMGRx

Ensure that all devices are turned ON. (Often, changing the snapshot leaves the device powered OFF.)


Course Duration: 2 Days

Please note that this course does not have audio. Click the forward/backward arrows to navigate this course.

Please note that this course does not have audio. Click the forward/backward arrows to navigate this course.

5U00095V SMGR 6.2 Version 1.0

Avaya Aura® System Manager Administration

INTELLIGENT COMMUNICATIONSINTELLIGENT COMMUNICATIONS

© 2012 Avaya, Inc. All rights reserved, Page 3

Module Duration:

Module 01: Course Introduction

Quick as possible


Lesson Duration:


Lesson 01: Course Introduction


Welcome to Avaya Aura® System Manager Administration Hands-on exploration of System Manager (SMGR) Installing the SMGR server User administration:

– Creating / editing / deleting users

– Controlling permissions using roles

– Resource groups

Further administration:– Event logging

– Product licenses

– Configuring for high availability (HA)

– Backing up data

Course Overview



System Manager is the common tool used to centrally manage products and users in the Avaya Aura® network.

It is beyond the scope of this course to cover how System Manager is used to administer each adopting product.

This course focuses instead on System Manager and its capabilities that are common to all adopting products

Course Overview – What We won't Cover



What we won't cover Complete Communication Manager (CM) administration

through SMGR Complete Session Manager (SM) administration through SMGR Communication Server 1K (CS1K)administration

through SMGR Agile Communication Environment (ACE)

administration through SMGR Avaya Aura® Conferencing (AAC)

administration through SMGR Presence administration through SMGR

Course Overview – What We won't Cover (continued)

All of these products have dedicated coursesCourse Duration: 2 Days


Agenda

Day 1

Welcome & Course Outline

Introduction to SMGR

System Platform (SP) & SMGR Installation

Lunch

Installation Verification

User Administration

Day 2

Product Administration

Lunch

Handling Data in Bulk

SMGR & Business Continuity


After completing this course, you should: Understand:

– SMGR user related features & functions

– SMGR product related features & functions

Be able to:– Install SMGR software

– Use SMGR to manage users & their permissions

– Understand that SMGR is a tool for administering Avaya Aura® products, and have exposure to sample administrative processes

– Implement SMGR business continuity

– Backing up / restoring SMGR data

– Configure High Availability (HA)

Course Objectives


Check email, voice mail, and IM chat on breaks. Ensure your cell phone is on silence mode. Maintain a professional atmosphere. Make every effort to be on time at the start time and from breaks and lunches. Questions will be asked frequently (every 5 to 10 minutes) and participation will be

prompted. A survey link will be sent to you by email at the end of the session. Avoid putting the call on Hold.

Expectations


Take a moment to introduce yourself

Participant Introductions


This course may be delivered on either:

The slides following show how to:– Use the web collaboration portal (Adobe Connect)

– Connect to the TECNet virtual lab environment

These slides will not apply when course is delivered in physical environment Installation exercises will be slightly different – we’ll point out how!

Delivery Environment

Virtual Lab Environment

(TECNet)

Physical Environment(Travel Kit)


Lesson Duration:


Lesson 02: The Virtual Classroom: Adobe Connect

5 Minutes


Technical Check Technical Checks include:

– Can you hear me?

– Can you see the slides?

– Can you speak into your microphone?

– Can the class hear you?

Lesson Duration: 5 Minutes


Technical Check (continued) When trying to speak:

– Click microphone button

Instructor must activate your microphone before you can talk. Verify your microphone status:

– ON

– Muted

If you are having audio difficulties, follow the directions on the Audio Technical Check slides.


Audio IssuesFollow the Audio Setup for Participants:

1. Select Meeting from navigation bar across the top.

2. Select Audio Setup Wizard.

3. Complete all steps in the Audio Setup Wizard.


Audio Issues (continued) Complete all steps in the Audio Setup Wizard Ensure your headset/microphone is plugged in before beginning Click Next on the Welcome screen


Audio Issues (continued) Test sound output by clicking on Test. If you hear sound, proceed by clicking Next.


Audio Issues (continued) Select Microphone. If you are not sure which device to pick, click Next, and Connect Pro will choose

for you.


Ensure your microphone is not muted and click Record.

Audio Issues (continued)


uConnect is requesting access to your camera and microphone. In the Adobe Flash Player Settings window, click Allow.



Read the sentence into the microphone. Click Stop once you are done. Click Play to hear recording.



Audio Issues (continued) To detect the amount of background noise around you, click Test Silence.


Audio Issues (continued) If you are still having problems, click Help or click Advanced Settings to manually

set your audio settings. Click Finish to close the Audio Setup Wizard.


uConnect – Full Screen View To change to full screen view, once you have entered the course/meeting, press

Full Screen.


Attendee list allows you to view who is in the classroom.– Host

– Presenter

– Participant

Observe each attendee’s role and status (i.e. raise hand).

Change Status using the Menu Bar.

uConnect – Status


uConnect – Asking a Question1. Select Full Screen to restore the normal view.

2. Select Raise Hand using the Menu Bar to notify the instructor you have a question.

3. Ask your question on audio bridge or use the Chat pod to type your question.


Audio Volumes Access the standard Volume Control Menu to change volume or mute settings for

the Volume and/or Wave controls.

Note

Consider using a telephone headset to prevent any distractions while in the virtual meeting.


Lesson Duration:


Lesson 03: The Virtual Classroom: TECnet Lab

30 Minutes


Introduction Please ensure you have completed the Precheck. The precheck instructions are

available in the lab environment. Please check if all your participants have completed precheck.

Recommendation

Attend these courses from home via a direct internet connection, no corporate VPN please, whenever possible to avoid potential corporate firewall and proxy server issues and workplace distractions.

Lesson Duration: 30 Minutes


Password of the Day Password changes daily. If the exercises take more than one day, you have to send out the new password

each day. Provide the password of the day via uConnect. Please do not email it to the

students.


Log onto the SSL Portal (continued) Your user name and password is your Avaya global handle and ARA password.

– If you do not have an ARA account, contact the Avaya Help Desk to have an account created.

Try logging in to Avaya SSL Portal to verify that your account works. If you cannot login then please contact Jim Snelgrove at @avaya.com.


Instructor Tools


Get Password of the Day

Under Instructor Tools, click Password Tool link.


Remember to provide to the students: Specific URL for your class (SSL Portal link). User name and password (Password of the day) for logging in Assign each student a lab. Check if all the relevant course materials are available for the

students. Instruct the students on how to gracefully exit.

Checklist


Instructor Management Console Icons for each of the student

desktops Entire course lab materials

for the exercises Other materials / resources

that the instructor needs for the course


Accessing the Instructor Management Console1. From the Start menu, select Run.

2. In Open: command bar, type mstsc.

3. Click OK.

Note

Login to the Instructor Management Console from your own PC, not through TECNet.


Remote Desktop Connection login window displays. Computer: Type the IP address for the Instructor Management Console.

Accessing the Instructor Management Console


User Name: Avaya Learning Password: password

Accessing the Instructor Management Console


Instructor Management Console

Icon Function

Course Files Contains materials instructors might need for class.

<Classroom Materials> folder Contains information that students need for exercises.

Browser (IE and Firefox) Used for lab exercises.

Putty PuTTY application if needed during exercises.

Student Lab icons Icon for each student desktop so that the instructor can view the student desktops.

Insert the name of the folder / icon specific to the class


Viewing Student Desktops The icons for the student desktops display at bottom of Instructor Desktop. Click icon for the student desktop you want to view. You cannot view the Remote Desktop(RDP) for the student desktop or you will knock the student off the connection.

– RDP allows only one connection at a time.


Accessing VNC Labs Assign each student to a lab. Click the link for the lab you want to enter. Be sure that you click the VNC Portforwarder link for the main exercises.


Accessing VNC Labs – Security Warning Click Run.


Accessing VNC Labs – VNC Authentication Password: student Click OK.


Accessing VNC Labs – Student Remote Desktop


Accessing VNC Labs – Classroom Materials Folder The materials that the students need to complete the exercises are located in the Classroom Materials folder. The contents of this folder are specific to each class. Show them to the students before you proceed with the

exercise.


Accessing VNC Labs – VNC Toolbar Click Disconnect to exit student VNC desktop.


Accessing Windows Remote Desktop Forwarder Labs Click the link for the Remote Desktop lab that you want to enter.


Exit TECNetFollow these directions to exit Remote Desktop:

1. Go to the Start menu on your Remote Desktop.

2. Click Run.

3. In the Open menu, enter this command:

4. TSCON 0 /DEST:console

5. Click OK.

6. Wait for your Remote Desktop to close.

7. Return to the uConnect classroom.

Important

Do Not exit Remote Desktop by clicking X in window menu bar.


Introduction This session provides step-by-step instructions for attending an Avaya Hands-On (vLab) session. Before you attend the session, it is important that you familiarize yourself with this process to

ensure the best training experience possible

Recommendation

Attend these courses from home via a direct internet connection, no corporate VPN please, whenever possible to avoid potential corporate firewall and proxy server issues and workplace distractions.


System Requirements Most of the common Operating System and web browser combinations are compatible with Avaya’s TECNet SSL portal access.

– Refer to Appendix C for a list of supported Browser and Operating System combinations.

Disable browser’s Pop-up Blockers Use a current version of Java Runtime Use a current antivirus program

Note

Windows 7 64-Bit is not yet supported for Netdirect.


Network Requirements Please ensure any client firewalls and any security applications you are

running are able to accept such connections. – Netdirect connections make use of UDP 5000-5001 or fallback 443

– Access to the SSL portals require support for local loopback 127.0.0.1 to 127.0.0.20 to forward packets to support access to some of the labs.

You may need to consult your software manual or with your IT team on instructions on how to do this.

Recommend taking the training on a direct internet connection and not via a VPN connection


Network Requirements – For Avaya Employees Only For Avaya Employees on the corporate network either: Disable your browsers web proxy and automatic configuration script for the

duration of the session

OR Use an alternate browser with no proxy enabled. (This does affect the java

precheck test)

OR Add the following to the proxy exception list in the web browser BEFORE

launching the SSL portals– 127.0.0.*; trn-na1.avaya.com; trn-na2.avaya.com; trn-emea1.avaya.com; trn-

apac1.avaya.com;*.lab.trn.avaya.com;

– Refer to Appendix A for details on how to do this for most common browsers.


Precheck – Step 0: Launch SSL Portal

Open a browser window and enter URL https://trn-na1.avaya.com/

Note

You should accept any Java dialogs or certificate warnings – to fix any certificate expired warnings see appendix B.


Precheck – Step 0: Launch SSL Portal

Click the Login button.

Enter username: precheck For the Password, enter the password supplied by your instructor.


Precheck – Step 1: Java Check

Check your java, please check you have Java installed and running by clicking the "Click here to check your Java Environment with Java.com" icon.

An example of what to expect is shown in the Java Port Forwarder video.


Precheck – Step 2: Launch Java Port Forwarder

Start the Java port forwarder this sets up a connection to route packets in to the training lab, and wait for it to minimize.

Note

If you are running a VNC Server locally on your PC, please disable VNC during the session as this conflicts.In some instances you may need to allow this in your security software to run.


Precheck – Step 2: Launch Java Port Forwarder (continued)

The JAVA port forwarder will launchSelect YES to continue.


Precheck – Step 2: Launch Java Port Forwarder (continued)

You should see this message once the JAVA port forwarder has started.


Precheck – Step 3: Launch PC for Precheck

Note

Please accept any Java dialogs or certificate warnings.

Start the remote PC web session – click the “Click Here to connect through to PC once Java Port Forwarder from Step 2 has started and minimized”. This opens a new browser window.


Precheck – Step 3: Launch PC for Precheck (continued)

Double click the Internet Explorer on the desktop to view a test confirmation message.


Precheck – Step 3: Launch PC for Precheck (continued)

To exit this part of the test:1. Close the browser in the

remote desktop window2. Click the Disconnect button

in the top left corner of the remote desktop window

3. Close down all browser windows except the portal icon page.


Precheck – Step 4: Launch NetDirect

Click the “Click Here to launch a netdirect VPN tunnel direct to the training labs” icon this will attempt to launch a VPN connection in to the training lab.

Firewall note – Netdirect tries UDP 5000-5001 and if that fails will try port 443 to establish a connection.


Precheck – Step 5: PC via NetDirect Link

Click the “Click here once the Netdirect in Step 4 has launched successfully to access the remote lab PC” icon.

Note

Please accept any Java dialogs or certificate warnings.


Precheck – Step 5: PC via NetDirect Link (continued)

Once the java applet has run you will be prompted for a password as follows:

Enter the password: uconnect

Click the OK button.



At the windows desktop, click the 'Send ctrl-alt-delete' button to logon to the test system.You will logon again to the test system

Note: If you see a message window titled “Save your files”, Click OK

Enter username: uconnect Enter Password: uconnectClick the OK button



To exit this part of the test:1.Close the browser in the remote desktop window2.Click the Disconnect button in the top left corner of the remote desktop window3.Close down all browser windows except the portal icon page.


Exit Precheck

To exit the pre-test completely, click the “Logout precheck” button in the top right hand corner of the portal icon page. This will perform a controlled disconnection of NetDirect.


Precheck – Warning Warning: If Net Direct is disconnected in an improper way, restoration of DNS will

fail and you may hang your session open. Improper ways of disconnecting the Net Direct that a user should avoid are: – Closing the portal browser when Net Direct is On.

– Clicking the Close (X) button in the title bar of the applet when Net Direct is On.


Precheck Completion If any of the tests fail to launch there could be an issue or policy within your

network or on your client that may need further investigation. If your system complies with the above requirements, you may need to contact

your IT organization to check your specific firewall and antivirus settings. If you are still having problems please notify your instructor or representative,

detailing the steps that did not work.


Module Duration:

Lesson 04: Connecting Student Computer to TECNet Network

Three step process:

● Use browser to log in to SSL portal

● Use TECNet Direct to establish VPN connection

● Use VNC to remote-desktop to training computers

3 hours


Step 1: Log onto the SSL Portal

1b. Enter your username.

1a. Open a web browser to the designated SSL portal.

1c. Enter the password of the day.Note: The password changes daily and will be given to you each day by the instructor.

Region SSL Portal

EMEA https://trn-emea1.avaya.com

NA https://trn-na1.avaya.comhttps://trn-na2.avaya.com

APAC https://trn-apac1.avaya.com

Lesson Duration: 3 Hours


Step 2: Launch TECNet Direct VPN Client

2a. Click ‘TECNet Direct’ link to initiate VPN connection.

2b. Agree to the End User agreement.


Step 2: Launch TECNet Direct VPN Client (continued)

2c. A new window will appear. Click ‘Always run on this site’.

2d. If challenged, accept the un-verified certificate.

2e. Agree to the license terms.


Step 2: Launching TECNet Direct VPN Client (continued)

A NetDirect connection dialog will appear

This Benner Message will display when connected.

DON’T CLOSE THE BROWSER – else VPN will terminate.


Step 2: Launching TECNet Direct VPN Client (continued)

Once connected to the TECNet VPN, a call to ‘ipconfig’ should return 2 addresses:1. A new TECNet address2.Your local address


Step 2: Check PointAll Students should now be connected to the VPN.


SMGR Virtual LabThe lab caters for 6 teams of 2 students. Each team has their own SMGR.

TECNet Remote Lab

Team 1Pod 1

Team 2Pod 2

Team 3Pod 3

Team 4Pod 4

Team 5Pod 5

Team 6Pod 6

VPN

VPN

VPN

VPN

VPN

VPN

VPN

VPN

VPN

VPN

VPN

VPN


(TECNet)


Organise Students, Teams and Remote Desktop IP Addresses

The instructor will now assign you to a team and give you your remote student desktop IP address.


SMGR Virtual LabStudents will be working in teams of 2, each sharing 1 SMGR.

VPN = Virtual Private NetworkVNC = Virtual Network Computing

Remote LabStudent B - Local Machine

Student B - Remote Desktop

Student A - Local Machine Student A - Remote Desktop

VPN

VPNVNC

VNC

VNC


(TECNet)


Step 3: Connecting to TECNet Student Desktops via VNC

3b. Click the downloaded exe to run the VNC client

3c. Click Run to execute the client application

3a. Click ‘VNC Viewer’ from TECNet home page – the VNC client will be downloaded to your computer.


Step 3: Connecting to TECNet Student Desktops via VNC (continued)

3f. ‘Auto Scaling’ causes the whole remote desktop to be displayed in the VNC image.Recommend to check this option.

3e. Select MEDIUM connection speed.(You can choose slower options if bandwidth is limited.)

3g. Click ConnectAfter a moment the remote desktop should appear in a window on your screen

3d. Enter the IP address of your remote student desktop. This will be provided by the instructor and will be in the student guide.


Remote Student Desktop

Your local desktop

Your remote VNC desktop

You should now see a new window that shows your remote student desktop.Navigate the icons and menus in the VNC window to control the remote desktop as you would your local desktop.


Student A - Local Machine

Student B - Local Machine

SMGR Virtual Lab

Remote LabStudent B - Remote Desktop

Student A - Remote Desktop

VPN

VPN

Open second VNC session to your partner’s remote desktop

VPN = Virtual Private NetworkVNC = Virtual Network Computing

VNC

VNC

VNC


(TECNet)


Step 4: Connecting to Partner Desktop via VNC

4a. Run another VNC client instance (Navigate to your downloads folder or open ‘downloads’ in your browser to find the executable)


Step 4: Connecting to Partner Desktop via VNC (continued)

4b. Enter the IP address of your team-partner’s remote student desktop .

4e. ‘Auto Scaling’ causes the whole remote desktop to be displayed in the VNC image.Recommend to check this option.

4c. Select MEDIUM connection speed.(You can choose slower options if bandwidth is limited.)

4f. Click Connect4d. Check ‘View Only’This option lets you see the other desktop without ability to control it


Managing your Desktop

Your local desktop

Your remote VNC desktop

Your partner’s remote VNC desktop

Remote VNC screens can be resized in the normal way by dragging window corners

Drag to resize


Instructor View – All 12 Student Desktops


Instructor View – Can Zoom in on any Desktop


Team-work Tips – Working on Exercises

Some exercises will be executed by both students individually.

Some exercises are team activities. One student will lead while the other shadows.

For team activities lead/shadow role swaps between exercises


SMGR Equipment Setup

Classroom Desktop

Classroom Desktop

We’ll be sharing access to the available servers- We’ll need to partner up

PhysicalEnvironment(Travel Kit)


SMGR Equipment Setup (continued)

We’ve enough hardware available to support a number of students.- Typically we’ll need to share, unless we’ve more hardware than students.

PhysicalEnvironment(Travel Kit)

Documents

© 2012 Avaya, Inc. All rights reserved. Page 1 Instructions for VILT Instructors: Prior to the beginning of class, in vSphere change the snapshots to Day