© 2012 Fruition Horticulture

Questioning skillsWe ask questions for two reasons:- Confirm information

- Find out information.

• To confirm information we need to ask closed questions.

• To find out information we need to ask open questions.

© 2012 Fruition Horticulture

What is closed question?

A closed question can be answered by a simple “yes” or “no”.

Examples of closed questions are:• Do you like chocolate cake?• May I use the bathroom?• Can I help you with that?

© 2012 Fruition Horticulture

What is an open question?

An open question requires more thought and more than a simple one-word answer – they always start with - WHICH

- WHEN

- WHO

- WHERE

- WHY

- WHAT

- HOW.

© 2012 Fruition Horticulture

Open question matrix

The matrix gives some ideas about how you can develop an open question.

Source: xroads.wikispaces.com

© 2012 Fruition Horticulture

Learning GoalsTo help the RSE worker(s) to:• Understand the difference between open

and closed questions• Identify open and closed questions.

Activities• Test your knowledge of open and closed

questions. Click on the tick button below to try the open and closed question skills quiz.