© 2012 ISACA. All Rights Reserved. Topic Leader Training 2012

© 2012 ISACA . All Rights Reserved.© 2012 ISACA . All Rights Reserved.

Topic Leader Training2012

© 2012 ISACA . All Rights Reserved.

Welcome!Today’s Agenda:

• Topic Leader Role • Metrics• Knowledge Center Features• Topic Leader Teams • Questions• Wrap- Up


The Role of A Knowledge Center Topic Leader


The Objective is Participation

The Goal is Community

ISACA Topics


ExpectationsTopic Leader Expectations of ISACA ISACA Expectations of Topic Leaders

ISACA will provide support, guidance and assistance to topic leaders.

Topic leaders will communicate with ISACA when there are issues, time constraints or other problems.

ISACA has dedicated resources to its online communities

Topic leaders will communicate with each other including topic leader teams

ISACA will communicate with topic leaders several times per month

Topic leaders will drive discussions and contribute to links, documents, and wikis

ISACA will provide statistics to help measure success of topics

Topic leaders serve as subject matter experts to insure correct information.

ISACA will initiate Knowledge Center marketing and publicity

Topic leaders act as ISACA liaisons and help promote the community including new topic leaders and members

Topic Leaders are responsive to all discussions especially those remaining unanswered.


Active Participation• If there are no discussions in your topic or it has been a while

since a new one was begun, START a new discussion.

• When starting a discussion make it OPEN-ENDED. Ask a question to members that can have multiple answers.

• ALWAYS respond to a discussion.

• Help other topic leaders by

RESPONDING to their posts.


Active Participation Active Topic Leaders…. • RATE good discussions. Ratings draw attention. • Set up ALERTS to make sure you are aware of all

discussions within your topic. • Redirects conversations from other sites to the

Knowledge Center • Tells friends and colleagues about their topic and asks

them to participate. • Represents the Knowledge Center at local events.


Discussion Example


The 90-9-1 Rule: •90% of members look at a topic but never engage, •9% contribute occasionally, and •Only 1% of members account for the majority of contributions

The key to a successful online community is to engage those users that make up the 1%

•Indentify our 1% of active participants •Encourage the 1% to participate which will entice the occasional contributors •Grow the 1% by growing the community as a whole •Encourage the 9% to participate more often

Role Overview


Metrics and Reviews


Topic Metrics The Knowledge Center

Has

8149 Unique Members

Totaling

20,089 Topic Members

This Month’s Most Active Topic:

Young Professionals

Congratulations to Leaders Jason and Isa

General Knowledge Center Metrics

Ratio of topic members to 1 discussion post


Topic Metrics Topic Activity in the past 30 days Percentage of

Discussions Requiring Attention


Topic Metrics & Communication

• 2 emails per month – Topic Leader newsletter for general updates – Metrics specific to your topic

• Online Communities Coordinator is a dedicated resource to the Knowledge Center

• Community Leader Topic


Knowledge Center Features


Features

Questions about Topic Leader Demonstration?

New Features Available: • Immediate = email enabled • Daily digest • Weekly digest

*Only Immediate Alerts are Email Enabled*Please note: alerts are not automatic. To learn how to set up please watch the

“Discussion alerts and email participation” demonstration video


Topic Leader Teams


Topic teamsWhy work as a team?

Get Started by: Step 1: Introduce yourselvesStep 2: Share Ideas with your fellow topic leadersStep 3: Join Community Leader Topic

Support each other by can working together to create buzz around a topic by asking and responding to questions

Get Help By: 1)Community Topic Leader Topic 2)ISACA Staff


Questions


Questions?

Open For Your Questions


Wrap-Up


Wrap-Up • Always respond to discussions

• When starting a discussion the best questions are open-ended

• Set up alerts for your topic

• Participate in the community of topic leaders by helping one another

• ISACA staff is here to help – let us know what you need.

• Set up alerts for your topic

• Utilize Knowledge Center Features such as

rating, posting links and documents,

contributing to wikis, and others


Thank You!Contact Tammie Josifovic at

[email protected] with questions

Documents

© 2012 ISACA. All Rights Reserved. Topic Leader Training 2012