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글로벌제주 브랜드마케팅 전략 보고서, 2014.02

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  • - -2014.02

  • .

    2014. 02

    ()

  • 1 1

    1 3I. 5II. 9III. 9IV. 10

    2 11I. 13

    2 17 1 19

    I. 21II. 1 21III. 2 43IV. 65

    3 77 1 79

    I. 81 2 99 3 107

    I. 109II. 123III. 124IV. 149V. 152

    4 157 1 159

    I. 161 2 165

    I. 167

  • 5 175 1 177

    I. 179II. 181III. 182

    2 SWOT 197 3 225

    I. 227 4 231

    I. 233II. 239

    1. 2412. / 2533. 2654. /MICE 2735. 2816. 292

    6 303I. 305II. 307

    7 -7 313I. 315II. 319III. 335IV. 3, 7 343V. () 348VI. 355VII. 357

    361 363

  • 1

  • 1

  • - 5 -

    I.

    1. 5

    3 7

    32002 12 2007 2 2010 10 2011 11 7 7 (, , , , , , )

    2012 WCC() IUCN() 2020 2000

    , 2005 1

    [ 1] [ 2]

    : (2007~2012) ,

  • - 6 -

    2. 2002

    , 2002 4 60 2

    1 :, , , , 5 :, 10

    2011 KIS NLSC, 3 .

    73 ,

    2011 , MOU

    [ 3]

    : , 2011

  • - 7 -

    [ 1] (2013 5 3 )

    14 8 1 1 1 1 1 1

    56, 726 30, 152 23, 992 593 60 141 1, 700 88

    3, 520 1, 515 1, 499 242 60 141 54 9

    : , 2011

    3. ""

    '' ' ' ,

    [ 4]

  • - 8 -

    [ 5] Interbrand Best Global Brands 2013 Report

    : 2013http://www.interbrandfilehosting.com/Interbrand-Best-Global-Brands-2013-Report.pdf

  • - 9 -

    II. UNESCO 3 (, ,

    ) 7 ,

    (Branding)

    (Brand identity)

    3, 7 , , (),

    III.

    " " .

  • - 10 -

    IV.

    1.

    2. UNESCO 3, 7

    3.

    4.

    -7

    5. 2014 2023 10

    2014, 2023

  • 2

  • - 13 -

    I. , , , 5

    ,

    [ 6]

    1.

    ,

    1) 1, 2 ,

    ,

    2

  • - 14 -

    2) / / ,

    2. ,

    1) ,

    2) , JDC

    , ,

  • - 15 -

    3)

    3.

    4. 5 5 (/, , /MICE, , )

    , ( ) / , ,

  • - 16 -

    5. /

    ,

    / ,

    6. (Marketing Metrics)

    ,

    / /

  • 2

  • 1

  • - 21 -

    I.

    ,

    ,

    / ,

    II. 1

    1. 2013 11 1 168

    , 1 ('00) 4 ('05) 5 ('12) 9.6 ( 1 )('10) 3.3 ('11) 4.5 ('12) 5.5 ('07) 54 ('10) 77 ('12) 168 ('11) 26 ('12) 38 ('13) 43 ('11) 69 6 ('12) 80 14 ('11) 8 ('12) 9 ('13) 11

  • - 22 -

    1) 2012 , 1, 114 ,

    , . CAGR( ), 24, 84%

    15% 168 64%

    [ 7]

    '12 '08~12

    : 352 10.29%

    : 284 24.84%

    : 69 3.42%

    : 55 14.39%

    : 36 22.41%

    : / ,

    [ 8]

    '12 '08~12

    : 108 57.79%

    : 18 0.41% : 7.6 54.94%

    : 5.1 -6.93%

    : 2.5 1.87%

    : / ,

  • - 23 -

    2)

    ,

    2012 ,

    2008 2011 4 14.35% , 2012 2011 63.72%

    [ 9]

    : 90.18%

    : 82.14%

    : 39.31%

    : 26.56%

    : 21.17$

    : / ,

    [ 10]

    : 15.02%

    : 8.39%

    : 4.21%

    : 2.88%

    : / ,

  • - 24 -

    3)

    2012 1 64.5% ,

    [ 11]

    : / ,

    (2009) (4+2) 32 _ (2013) (2005)31-(2010)57-(2012)822020 1 (. )2012 27.5% 1)

    83.5%2)

    , , 33)

    2012

    1) : , 2013. 6. 3.2) : , 2012 . : 9283) : 2013.5.24.

  • - 25 -

    4) 5 17~18

    [ 12]

    : / ,

    82% 4)

    88% 5)

    35.1% 50.1%

    6)

    23 7)

    , ,

    8)

    4) : , 5) : , 2012 . : 7726) : , 2012 . : 7727) : , 2012 . : 7728) : , 2012 . : 772

  • - 26 -

    2. (PEST)9)

    PEST (Political), (Economical), (Social), (Technological) (Political environment) (Economical environment) (Social environment) (Technological environment)

    1)

    (1)

    5, 3 ,

    5 ' '

    [ 13] 5 Vision

    : 5 3

    9) PEST (Political environment), (Economical environment), (Social environment), (Technological environment)

  • - 27 -

    , (7) ( 2 5 ) , 7 1 2013 1( ) "J" 2012~2013 2 "" , ( ) UNESCO 3 120 10.2% 7

    , WHO , , CCTV

    , , , ,

    , WCC

    ,

  • - 28 -

    (2) -

    , /

    2013 10 ()

    () 10 60% (3, 000 5, 000) 10~15%

  • - 29 -

    (3) 10)

    1990 16.9%

    2001 1, 200 2010 5, 739 4 )

    Zero Free ,

    1999 ADS (Approved Destination Status,

    )2005 ADS , (The ADS Code of Business

    Standards and Ethnics) 1) 2)ADS 3) 4)

    2001 2010 10

    4 6.7% 9%, 24%

    2010 2020 10 5 'There's nothing like Australia'

    10) ( )

  • - 30 -

    2) ,

    ,

    ,

    , , ,

    ('10) 3%, 7.4% ('12) 1.3%, 5.3%

    (Perfect Global Storm, ) ( , , )

    1 27% , 47% ,

    : : :

    [ 2]

    50 ( 5.3) 10

    2 2

    80 ( 8) 3

    1 / 5 / 1 ( 17 / 87 / 173)

    3~5 4~7

    5 ( 47) 4 25 ( 3.6) 5 25 ( 3.6) 5

    30 ( 5.3) 3 6 50 ( 7.2) 6

    & 40 ( 4.2) &

    20 ( 2.1)

    : Wall Street Journal, The Hot New Immigration Destinations for China's Wealthy, Apr 18, 2013

  • - 31 -

    3) 2013 / ,

    ,

    [ 14] 40~60% 1990-2010

    : 2 . 2013.4

    /

    [ 15] EU , 2009

    : 2 . 2013.4

    , ,

  • - 32 -

    4)

    (1) GRDP( )

    2006 , 3 7 2012 11

    [ 16]

    : (GRDP)

    3.9% 3.1% 16 11 ,

    2009 2

    . 2010

    [ 17]

    : : 12 , , , 6 DB

  • - 33 -

    (2) GRDP

    GRDP , () GRDP : / ,

    / : GRDP : GRDP

    , .

    GRDP / GRDP ,

    / 12~15% 1 1 , , , , / 5% GRDP .

    , .

    (, ) , , ,

  • - 34 -

    GRDP

    2011 GRDP 10 5 1 45% , , GRDP 24%

    [ 3] GRDP

    GRDP10 5

    (, , ,

    )2 5

    , , // , 24%

    , , , GRDP 15~20%

    1 (, , ) 2 5

    1 25% ,

    ( ,

    )

    2(2012

    5.5)

    55 (12) 2

    20% 1

    , , ,

    ( , IT 5%

    )3 5

    10% 20%

    IT, , 5%

    : 2011,

  • - 35 -

    GRDP

    GRDP 16 GRDP 1

    GRDP 11 / 50%

    [ 18] GRDP

    : (GRDP), /

    / 1 40% / 1 ,

    [ 19] GRDP (2011)

    : (GRDP), /

  • - 36 -

    1 (//)

    1 GRDP 18% 2 / 1 ,

    3 11.8% 1. 13.9%

    11.1% 7 , 8

    [ 20] 1

    : (GRDP)

    [ 21] GRDP 1

    : (GRDP)

    1 J

    ,

  • - 37 -

    . 16/ , 1

    , , 1 ,

    [ 22]

    : (GRDP)

    [ 23] GRDP

    : (GRDP)

    ( )

  • - 38 -

    2 , GRDP 24% . / 24% 17% 7%

    [ 24]

    : 2012, ,

    , , , /

    2012 15 10~15%

    5 5 , 35%

    /

    [ 25] GRDP

    : , 2012, ,

  • - 39 -

    5) , ,

    ,

    [ 26] The rise of the global social networking audience

    : ComScore Media Metrix, Worldwide, It's a Social World, March 2007 - October 2011.

    , : ,

    http://narrative.ly

    2010 KCTI / ,

    ) , ,

    . / ' '

    . , , .

    ,

  • - 40 -

    , , ,

    , ,

    . 2:8

    (Zapping) ,

    ,

    .

  • - 41 -

    6) - Gartner 4 IT Trend , IT

    (Consumerization) IT (Device Ubiquity) (User -driven ecosystem) 4

    4 , , , 4

    [ 27] IT Trend 4

    ,

    [ 28] Top 10 Strategic Technology trends

    : Top 10 Strategic Technology trends for 2012, Gartner, / Top 10 Strategic Technology trends for 2013, Gartner

  • - 42 -

    7) 5 ,

    ,

    [ 4]

    ()

    31% / 2.8 78% / 67 72.6% / 2.7 68.7% / - 77.8% / 30

    1.2. 3.

    1. 2. 3.

    1.2. 3.

    1.2.3./

    1.2.3.

    (

    )50.1% 42.3% 75.9% - 83.7%

    1.(72%)(

    8.6%)

    1. (79.6%)2. (54.7%)3. (35.1%)

    1.(27.8%)

    2.(25.3%)

    3.(21.7%)

    - -

    30~39

    / .

    SNS

    : ( )

  • - 43 -

    III. 2

    1.

    1) , , ,

    , ( - ) 10%

    [ 29]

    : (CNN.com, BBC.com, CNTV.com) "Jeju" (2013 6 14 )

    CNN, BBC / CCTV 1) 2)

    89 , , , , G20 CNN ' '

  • - 44 -

    2)

    1~2 , ,

    [ 5]

    CNN BBC 103

    : 29 : 21 : 53

    42 : 30 : 10 : 2

    THE NEW YORK TIMES :20CCTV: 7SCMP: 6TIME: 5

    South Korea's 'volcanic' tourism heats up

    10 reasons travelers can't keep away from Jeju Island

    How to visit Jeju Island on a dime

    Trade boost for Korean

    honeymoon island Wonders bid for heritage

    status; "impressive and significant"

    system of lava tubes

    Bolaven leaves at least 16 dead as it plows past Korean Peninsula

    Chinese fishermen killed as typhoon hits South Korea

    In brief: The new seven

    wonders of nature, and other tweets

    South Korea activists protest at Jeju naval base

    :

  • - 45 -

    (1) CNN

    CNN 10 103 " " 7

    [ 30] CNN

    : CNN

    10 10 reasons travelers can't keep away from Jeju Island (2012 4 27)

    , , , , ,

    2011 7 10

    , , , , , , , , ,

    South Korea's 'volcanic'tourism heats up (2010 11 7)

    3 , , ,

  • - 46 -

    (2) CCTV

    CCTV

    [ 31] CCTV

    : CCTV

    (2011 12 29)

    100 56

    2008 68%

    , ,

    11- (2011 11 4)

    , ,

    , , ,

  • - 47 -

    (3)

    111 21

    [ 32] National Geograpic

    :

    (2010 7)" "- , , , , ,

    , 111 (2007 11)21(64) , " "

    , ,

  • - 48 -

    (4)

    , //

    [ 33]

    : NHN,

    The world heritage (NHK ) / : , , / "" Sankei Shinbun "" , " " ( ) "Koukando" 2014 (JDC),

    (BIGLOBE News-PR times) 7 Power spot (Livedoor News) 4 , , ,

  • - 49 -

    2.

    1) [Jeju] Google "Jeju" 2010

    , ,

    [ 34] Google - Jeju

    : Google Trend

    [ 6] [Jeju]

    2010 A : B : 7 - 100

    100 , , , Jeju , , , ''

  • - 50 -

    2) [] ""

    ,

    [ 35] Google -

    : Google Trend

    [ 7] []

    - , , ,

    , , ,

  • - 51 -

    3) , ,

    , "" .

    [ 36]

    : Google Trend

    Jeju "Jeju" Hainan / Boracay / New Zealand New Zealand

    [ 37] Jeju

    : Google Trend

    "New Zealand" Boracacy

    , 2011 Jeju Hainan

    [ 38]

    : Google Trend

  • - 52 -

    3. 70

    3 7 ''' ' ,

    1)

    2013.04.19. ~ 2013.04.26.

    : 39 (/) : 42/42 (/) : 71/104

    : 24 : 14 : 2

    /

  • - 53 -

    2) ,

    (1)

    ,

    10 , TV, , PR " 10 .

    ."

    (2)

    /

    ( )

    ", , , ."

    (3)

    , /

    1), 2), 3)

    , " .

    ."

  • - 54 -

    (4)

    10 '', '', ''

    [ 39]

    :

    [ 40] Text Cloud

    : Tagxedo

  • - 55 -

    4.

    1)

    2013.05.21. ~ 2013.05.23. ( )2013.05.24. ~ 2013.05.29. ( )

    : 100 ( ): 300 (- )

    [ 8]

    :100 :200

    :52 (52%):48(48%)

    : 66 : 134(33%) (67%)

    -:

    76(38%)

    :60(30%)

    :34(17%)

    :17(9%)

    : 11(6%)

    : 2(1%)

    20 20(20%) 27(14%)12

    (6%)15

    (8%)12

    (6%)10(5%) -

    30 40(40%) 22 (11%)19

    (10%)4

    (2%)4

    (2%) -1

    (1%)40 40(40%) 15 (8%)

    13(7%)

    5 (3%)

    1 (1%)

    1 (1%) -

    50 -

    12(6%)

    16 (8%

    10 (5%) - - 1(1%)

    2) Raw data Raw Data Raw Data , ,

    / / /

  • - 56 -

    3)

    (1)

    [ 41]

    : (N= 300) :5.24~5.29

    " " 76%

    / " " 64% ,

  • - 57 -

    (2)

    , 34

    [ 42] [ 43]

    [ 44] [ 45]

    : (N=100) :5.21~5.23

    (3)

    48% 1~2

    [ 46] [ 47]

    [ 48] [ 49]

    : (N= 300) :5.24~5.29

  • - 58 -

    (4)

    . , ,

    [ 50] [ 51]

    : (N= 300) :5.24~5.29: (N=100) :5.21~5.23

  • - 59 -

    (5)

    / , /

    [ 52]

    : (N=100) :5.21~5.23

    [ 53]

    : (N= 300) :5.24~5.29

  • - 60 -

    (6)

    1) 2) 3) , 1) 2) 3) . , , , 2 , , ,

    , , , ,

    , , , , , ,

    " ' , , " ,

    [ 54]

    : (N=100) :5.21~5.23: (N= 300) :5.24~5.29

  • - 61 -

    (7)

    /

    ,

    [ 9]

    [ 10]

    , , ,

    , , , , ,

    /

    , , , ,

    , , ,

  • - 62 -

    5. (FGI) FGI 20~40

    1)

    2013.05.13 ~ 14

    : 12

    2) FGI , /

    3) FGI

    FGI "", ""

    [ 11] FGI

    , 20 ,

    ''

    , ,

  • - 63 -

    6. , J,

    : Only Jeju : J : : , : , , , , , , , , ,

    , ,

    90 2012~13 2

    Only Jeju / J / *J 30% 2012 1 11)

    11) (2010).

  • - 64 -

    , BI

    [ 12]

    6, 000 5 , 45 600

    ( )

    40% 70%

    1 500 , 95% 1

    45 7

    15 200

    140

  • - 65 -

    IV.

    , , / ,

    [ 13]

    (/, /, )

    , ,

    ' '', '

    " "" "

    Global Outlook

    " "" "

    ,

    """ "

    SNS

    ' 3', '7 ' .

    ' '

    SNS

  • - 66 -

    1.

    , , IBM,

    [ 14]

    1

    ()

    /

    20 , 30 , 40-50

    /

    / ()

    /

    8

    ,

  • - 67 -

    1) / '

    ' ,

    [ 55] /

    '' '' ,

    , ''

    , ,

  • - 68 -

    2) / ,

    , ''

    [ 56]

    '' ''

    ''

    '' '', '', '', '', '', ''

    ' ' ''

    ' ,

    , ''

  • - 69 -

    3) , ,

    , , , '' '' , '' ''

    [ 57]

    : 4.2 - 4.3

    : '' '' ', ' / '' , ,

    / : , , ''

    4

  • - 70 -

    : , , , '' (, ,

    ) '' ' '' '

    '' ''

  • - 71 -

    4)

    ,

    [ 58]

    '' 2

    , ,

  • - 72 -

    5) , ' ' ''

    , 2

    [ 59]

    '', '' ''

    '', '', ''

    , ,

  • - 73 -

    2.

    " " " , , . 170 .

    ." - 2012 12 31, " 150 ( 200 ).

    36 40 . 8 15 10 17 . " - 2012 12 31,

    " ' , ' 4 , 200 , , . ." - 2012 11 12,

    """"" " - 2011 5 29, 6

    ' '" ,

    . ." - 2012 11 12,

    " " " " - 2011 5 29, 6 '

  • - 74 -

    3. 2012 1 168

    , , , ,

    , 23

    , /

    , ,

    GRDP 1 ,

    1 ,

    1

  • - 75 -

    4. SNS Pulse K Daumsoft Social

    (70.4%), 3(70.5%), 7(76.9%)

    [ 60] Pulse K

    [ 61] 3 Pulse K

    : Pulse K (http://www.pulsek.com)

    [ 62] SNS

    : Daumsoft Social metrics

    (: )

  • - 76 -

    [ 63] 7 Pulse K

    : Pulse K (http://www.pulsek.com)

    [ 64] 7 SNS

    : Daumsoft Social metrics

    '', '' , ''

    ' 3', '7 '

    . ' '

    SNS

  • 3

  • 1

  • - 81 -

    I.

    1.

    , 1 ( )

    19, 40 ()

    40 , ,

    , , 5 , , 3

    ,

  • - 82 -

    [ 15]

    :

  • - 83 -

    2.

    , , , , , , , , , , , , , ,

    , / , , ,

    ,

    , , , , 5

    [ 16]

    /

    () , , // 3

    , ,

    : , 2011

  • - 84 -

    1) 12)

    , , , , ,

    60~70

    , , ,

    FTA 4 Hub ( BIO , R&D , ,

    ) 6

    MBA , 13

    12) : Living the Next Lap, Urban Redevelopment Authority (URA), 1991 www.yoursingapore.com

  • - 85 -

    2) 13)

    1997 ,

    ""- - , (HQ)

    , , , , // , ,

    '', '' 16%, 2~17%

    13) : (http://www.gov.hk/) (www.discoverhongkong.com)

  • - 86 -

    3) 14)

    , ,

    80% ( 15 ) , ,

    , , IT/, , ,

    - 2% , , ,

    4: , , , 2: , ' ' , , 700 , 21 , 98 , , , , , , ,

    14) : The Branding of a city - Lesson from Dubai, Martin Giesen

  • - 87 -

    3.

    , , , , , , , , , , ,

    , , , , ,

    , , 3 2~3

    3

  • - 88 -

    1) (Adventurous Cities) "

    "

    , , ,

    , ' '

    ( )

    ,

    , ,

    [ 65]

    , ,

    , , , , ,

    , ,

  • - 89 -

    : "100% Pure " 15

    , /

    1998 "100% Pure"

    Saatchi & Saatchi

    : "what's On" 100% Pure : Emmy 100% Pure

    12 11 3 " ."-

    , & ( ) / , 2

    ( ): 12

    ( ): 6

    " ": , , 45

    / /

    : (http://www.navigateoceania.com):

    27 , 430 /

    , [100% Pure] ,

    " , " -

  • - 90 -

    2) (Coastal Cities) 3S(Sea, Sun, Sand) ,

    , . , ,

    , , ,

    3 " " ,

    ,

    [ 66]

    ,

    4

    , ,

  • - 91 -

    : , ,

    3 , (Eco-Tourism)

    , 1998

    , ,

    ,

    , , (3S-Sun, Sea, Sand)

    " " : , , : , ,

    " 3 "(Business World, 2005)

    ,

    2013 27 2, 655 : 2 /: 2013 2 5 5 : 144 /:

    , , 5 , ( ),

    25 ' ' "" ,

    ,

  • - 92 -

    3) (Cultural Cities) ,

    ,

    , ,

    ,

    ,

    .

    [ 67]

    , ,

    ,

    , .

    ,

  • - 93 -

    : ,

    , , , 3

    ' '

    CNN, BBC

    11 5 (2005-2011) 1 RMB( 1 6 ) 2 RMB( 32 )

    9 1988 ' '

    1992 9 ,

    2005 9 1 95, 000

    100, 000 , , ' ' , 60

    2011 2010 230, 000 (90% ) 2015 13, 500

    "' ' .

  • - 94 -

    4. ,

    , ,

    , 1 (Developed) //

    // 3 7

    Eco-Tourism

  • - 95 -

    5. ' '

    /

    [ 68] BI- ( )

    ( ) /

    " "

    /

    /

  • - 96 -

    6. 40

    // 100% PURE NEW ZEALAND

    "100% PURE " (1988 14) /

    1) -

    ,

    [ 69] -

    : KOTRA globalwindow (http://www.globalwindow.org)

  • - 97 -

    2)

    /

    [ 17]

    / Travel Trade

    [ 18]

    "What's on" () America's cup, Valencia / , 700 TV SHOW/ Travel Trade 23, 000 11, 000

  • - 98 -

    3) "100% " 1999 2013

    14 .

    [ 19]

    1999 1999 7 www.purenz.com

    2000 100% TV , 6, 950

    2001 " " 1 " " ,

    2002 200 3

    2003 / , "Wonerlust" 3

    2004 "100% " 1 "100% , " TV 2005 GMI , 10

    2006 "What's On" . ,

    2007 100% " "

    2008 ", ?" "100% " 10

    2009 "100% " 10 "100% " 12 5

    2013 2013 14 ,

  • 2

  • - 101 -

    1.

    1) 5 Vision ,

    ' ' .

    , WHO , , CCTV

    , , , ,

    , WCC

    ,

    2)

    2013 12 (7 - , 1 , )JDC (5 - , ) 2006 14 5 6726 2013 6 Bio 60

    (9001, 000),

    , 8 (2.22) (17.5 ) , , (8 )

  • - 102 -

    (1) 1

    , ( '12. 6) ('13. 2)

    12 35 ('12. 11) , ('12. 9)

    , e-, , IBE R&D, Edu-MICE

    1 ( 10 ) ( 1), 3 ,

    ,

    [ 20] 1

    12 ()

    12 6,805

    ('12-'21) 23,000

    ('12-'21) (5) 2,650

    Edu-MICE ('15-'21)

    MICE 517

    IBE R&BD ('12-'18)

    IT,BT,Energy 8,462

    E- ('12-'15) 3,423

    1 ('12-'21) R/D 2,118

    ('12-'21) 42,000

    ('12-'21)

    1,000

    ('12-'15) 6,770

    10 ('12-'21) 3,100

    ('12-'20) -

    ('12-'19) 33,765

    : 2013.2

  • - 103 -

    (2) (JDC) 2 (2012~2021)

    2 (JDC) 9 26

    JDC 2 (2011.12.29) 2 ,1 (2002~2011) , 2

    (2012~2021) 1 : , , , ,

    , 1 , ,

    , 2 2 , , , 2 4 , JDC

    ,

    3 3,920, 1 9,860, 1 6,060, 560 7 21% 1 4,810 , 79% 5 5,590

    2 ,

  • - 104 -

    [ 21] 2 (:)

    JDC 70,400 2,310 1,930 10,570 55,590

    33,920 1,430 1,080 6,480 24,930 12,670 630 250 790 11,000 8,420 200 250 1,170 6,800

    7,090 200 - 890 6,000 1,330 - 250 280 800

    3,600 600 580 420 2,000 2,460 60 - 400 2,000

    IBE R&BD 1,140 540 580 20 - 9,230 - - 4,100 5,130

    7,110 - - 2,110 5,000 2,120 - - 1,990 130

    19,860 880 850 3,470 14,6602 3,910 350 160 1,400 2,000 6,940 300 - 1,140 5,500(2) 1,780 190 40 10 1,540

    7,230 40 650 920 5,620

    16,060 - - 60 16,000 16,000 - - - 16,000

    60 - - 60 -

    560 - - 560 -: , 2 (JDC) (2012~2021)

    [ 22] 2

    IBE R&BD

    : : 20152021 : 1,140

    (IBE , Lab , IBE )

    : : 20192024 : 1,330

    , , ,

    2

    : : 20142018 : 3,910

    IT, BT, Energy

    : : 20142021 : 6,940

    , ,

    2

    : : 20122020 : 1,780

    (, , ) ( )

    : : 20152021 : 7,230

    (, )e- ( )

    : , 2 (JDC) (2012~2021)

  • - 105 -

    [ 23] 1

    ITBTR&D : 1,099 / : 4,526

    98% , 60% 60 , 1

    6

    : 3,792 / : 1 7,,806

    NLCS() 419, '12 239('11.9 ) KIS() 353, '12 66('11.9 ) BHA() '12 279('12.10 )

    (), : 1,539 / : 7,845

    MOU ('08.4.25) MOU ('11.12.27) () MOA ('12.7.11) 1

    : 744 / : 1 7,981

    ('08.8) * 1,539(JDC 19%) 1() ('12.) '17 18

    : 4,000 / : 1 5,945

    J ('09.2.11) DK()-() MOA ('12.9.7) 6

    : 198 / : 1,430

    1 , ('09.9) ('09.11) * 34

    : , 2 (JDC) (2012~2021)

  • 3

  • - 109 -

    I. BI

    1. ()

    1)

    [ 24]

    CI BI/

    CI

    CI

    CI

    CI

    /

  • - 110 -

    2)

    , , BI : 1 ,

  • - 111 -

    (1.0) 1 (2.0),

    [ 70] Wave 1.0 ~ 3.0

    ,

    [ 25]

    Progressive

    Flexible ,

    Storytelling

  • - 112 -

    3)

    (1)

    [Clean & Pure], [], [Healing],

  • - 113 -

    (2)

    CI ,

    [ 71]

    (3)

    CI

    [ 72]

  • - 114 -

    2. () [ 73]

    1)

    , '', ''

    (1) :

    , , , , , , , , , , , ,

    , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

    (2) :

    , , , MICE, , , , , , , , , , , , ,

    , , 7, , , , , , , , , 3, , , , ,

  • - 115 -

    [ 26]

    2) , ,

    ,

    , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

    , , , 3, , , , , , , , , , , , , , , , , , , , , , , , ,

    , , , , , , , , ,

    , , , , , ATV, , , , ,

    , , , , , , , , , , , , , , , ,

    33, , MICE, , , , , , , , , ,

  • - 116 -

    [ 27]

    , , ,

    , , , , ,

    /

    , , , ,

    , , ,

    [ 74]

    : IBM, (N= 300) :5.24~5.29

    [ 75]

    : (N=100) :5.21~5.23

  • - 117 -

    3)

    (1) 1

    : ,

    : ,

    : ,

    (2) 2

    : 1

    :

    :

    4)

    (1)

    : , JDC : Diversity & HarmonyJDC : Jeju, Always in Season: , : Jeju Olle7: Jeju, New 7Wonders of Nature: Beyond Your Imagination: Always Delights You: The Green Island of Jeju : A Beautiful Island with pure air2011 : Discover Love on the Trail(, )2012: Nature+: Join Enjoy( )

  • - 118 -

    (2)

    [ 76]

    (3)

    , 1,2 , [Find your Jeju], [Natural Wonders Jeju]

  • - 119 -

    [ 77]

    [ 78] (, )

  • - 120 -

    (4)

    ,

    ,

    [ 79] Discover / Heal / Story

    [ 80] : 2

    : 2 , , 2011.12 / 2013 , , 2013.02.25.

  • - 121 -

    3. , , ,

    . ,

    [ 81]

    CI , CI

    Only Jeju ' No.1, Special Jeju ',

    ', '' , , Only

    , [ 28]

    7, 3

    : Jeju CI , , , CI . , Jeju , J .

  • - 122 -

    : 3 Discover, Heal, Story 3 , , , .

    Jeju , 3

  • - 123 -

    II. , ,

    [ 82]

    : Place Branding, The Journal of the Medinge Group, vol. 1, no. 1, August 2007.

    , JCC .

    , , ,

    .

    , .

    , /

  • - 124 -

    III. ,

    , ,

    ( :New Zealand ) , SNS

  • - 125 -

    1. "

    " / ' '

    1) 2)

    /

    1) [ 83] ()

  • - 126 -

    2) ,

    ,

    [ 84] ()

    [ 29]

    , .

    ,

    .

    ,

    , .

  • - 127 -

    3)

    , (Direct)

    [ 85]

  • - 128 -

    4)

    (1)

    ,

    (Tourism New Zealand) 8 (Marketing Chair)

    PR, PR, /

    12 100

    ,

    (Tourism New Zealand)

    (New Zealand Marketing Board)

    (2012 12 ) . / Saatchi

    & Satchi

    [ 86]

  • - 129 -

    (2)

    , PR

    (Information Services)

    1 PR, , 3

    , 11 PR

    10 ,

    co-promotion PR/ agency

    (BrandAsset Valuator) 4 1) 2) 3) 4)

    (2012 12 )

    [ 87]

  • - 130 -

    (3)

    / ,

    (Ministry

    of Trade and Industry) (Singapore Tourism Industry)

    6 ( , , , , , )

    /(

    ) //

    (BrandAsset Valuator) 4 1) 2) 3) 4)

    (2012 12 )

    [ 88]

  • - 131 -

    2.

    , , / (, ) (/) 77 BI Discover / Heal / Story

    SNS SNS Google Baidu Jeju

    / /URL / / // MICE / Agent

  • - 132 -

    1) 77 / 77 ,

    ,

    [ 30]

    1 www.jeju.go.kr All , , All2 www.jejutour.go.kr , , Discover3 http://english.jeju.go.kr All4 globallife.jeju.go.kr All5 ind.jeju.go.kr All Discover6 www.jejuro.go.kr , , Story7 www.jejusamda.com Discover8 culture.jeju.go.kr Story9 nature.jeju.go.kr Heal10 www.jejuvill.net Heal11 jejuettv.jeju.go.kr 12 child.jeju.go.kr All Story13 e-clean() sunfull.jeju.go.kr 14 news.jeju.go.kr 15 exam.jeju.go.kr 16 arc.jeju.go.kr Story17 freecity.jeju.go.kr , , Discover18 people.jeju.go.kr 19 peace.jeju.kr Heal20 genius.jeju.go.kr 21 nanum.jeju.go.kr 22 jumin.jeju.go.kr 23 ! minwon.jeju.go.kr 24 youth.jeju.go.kr 25 friend.jeju.go.kr 26 older.jeju.go.kr 27 http://yangji.jeju.go.kr 28 childcare.jeju.go.kr 29 woman.jeju.go.kr 30 woman-spc.jeju.go.kr 31 http://w-forum.jeju.go.kr/ 32 samdacity.jeju.go.kr 33 3 gis.jeju.go.kr Discover34 archi.jeju.go.kr 35 bike.jeju.go.kr 36 www.jeju119.go.kr 37 bangjae.jeju.go.kr 38 www.e-jejutrade.com()

    kr.ejejutrade.com() Discover

    39 sobi.jeju.go.kr 40 yjob.jeju.go.kr

  • - 133 -

    41 smartgrid.jeju.go.kr Discover42 jejuenv.jeju.go.kr 43 http://hallaeco.jeju.go.kr Heal44 jejuwnh.jeju.go.kr , , Heal45 wnhcenter.jeju.go.kr Heal46 geopark.jeju.go.kr , , Discover47 www.haenyeo.go.kr Discover48 WCC wcc2012.or.kr , , ,

    , Heal

    49 www.agri.jeju.kr 50 www.edu.jeju.kr 51 lifedu.jeju.go.kr 52 hei.jeju.go.kr 53 bohun.jeju.go.kr 54 hangil.jeju.go.kr Story55 jejufire.go.kr. jeju.jeju119.go.kr 56 seogwipo.jeju119.go.kr 57 dongbu.jeju119.go.kr 58 seobu.jeju119.go.kr 59 jmp.jeju.go.kr 60 www.jejuits.go.kr Discover61 bus.jeju.go.kr All All62 jejuwater.go.kr 63 jejuculture.or.kr All Story64 arts.jeju.go.kr All Heal65 museum.jeju.go.kr , , Story66 sumokwon.jeju.go.kr Heal67 www.hallasan.go.kr , , Heal68 43 jeju43.jeju.go.kr , , Story69 hallalib.jeju.go.kr 70 libportal.jeju.go.kr 71 jmoa.jeju.go.kr All Heal72 www.jejumuseum.go.kr All Heal73 swcenter.jeju.go.kr 74 stone.jeju.go.kr Discover75 www.jejustoneparkforest.com Heal76 educity.jeju.go.kr All All77 www.geomunoreum.kr Heal

  • - 134 -

    77 38 () ,

    (, ) (, , ) ,

    [ 89]

    19 All

    [ 90]

  • - 135 -

    2)

    (1)

    (http://english.jeju.go.kr/)

    "" "" , ,

    ' '

    (http://freecity.jeju.go.kr)

    [ 91] [ 92]

  • - 136 -

    (2)

    Kotra JDC

    Invest Korea Jeju ( IAP )" "

    http://www.investkorea.org/ikwork/reg/eng/index.jsp?l_unit=90202&m_unit=90308&code=13701&category=1

    SWOT ( , )

    (http://english.jdcenter.com) ,

    JDC History ,

    ,

    ,

    [ 93] Invest Korea Jeju [ 94]

  • - 137 -

    3)

    , , e-clean(), , , ,

    , , , ! , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

    , , , , ,

    , , , , , , , , 3 , , , , , , , WCC, , , , , , , , , 43, , , , , ,

    4) ,

    One-Stop ,

    [ 95]

    (Level 1)

  • - 138 -

    [ 31]

    Invest , , ,

    Discover, , , 3 , , , , ,

    , //

    Heal

    , , , , , , WCC , , , , , , ,

    ,

    Story, , , , , , , 43

    5) ( )

    , (Title Tag) Jeju Special Self-Governing Province

    (, JejuAirline. Jeju Tour )

    "description" Description URL http://english.jeju.go.kr/index.php/contents /travel/activities/golfing

    >> (Anchor Text)

    Korean Restaurants

    (Image) alt

    77 ,

  • - 139 -

    [ 96] Text

    Jeju Island , Facebook

    [ 97] Image

    Google Jeju , , , , .

    Flickr Youtube .

  • - 140 -

    6) ,

    title title

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    description

    URL URL

    URL

    URL URL

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    "" "breadcrumb" , root

    HTML XML Sitemap

    URL

  • - 141 -

    404 URL

    ( )

    Google

    (ASCII )

    (ASCII )

  • - 142 -

    (:bmonsbabyworld.com/images)

    JPEG, GIF, PNG BMP

  • - 143 -

    7)

    (1)

    , (www.newzealand.com) ,

    , 15 ,

    (2)

    '' ,

    ,

  • - 144 -

    (3)

    ,

    /// 4

    , One-Stop

    ,

    // , (Working Holyday Visa )

    ,

    , .

  • - 145 -

    3. , , ,

    , 5

    4 ( , , , )

    [ 98]

    " " 1) 2) 3) 4) / / (IMC) /

    [ 99]

  • - 146 -

    [ 100]

    1) (Plan) (Plan) //IMC/

    , ,

    Direct( )

    Control(

    )Execute

    ( )

    (: )

    ( , CMM Tool, , )

    ,

    //

  • - 147 -

    2) (Do) (Do)

    //IMC/

    Direct( )

    Control(

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    ( )

    DB

    / TV

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    , ,

    3) (Check)/(Act) (Check)

    ,

    Direct( )

    Control(

    )Execute

    ( )

    ( , )

    CMM tool (City Marketing Management)

    / / /

  • - 148 -

    4. ,

    ,

    BI

    [ 32]

    Discover

    )

    )& ()

    )

    Heal

    )

    ) , ,

    )()

    Story

    )

    )

    SNS )

  • - 149 -

    IV.

    1.

    Discover, Heal, Story

    ,

    1) Jeju( ) + 3 () Discover

    Discover

    ) ( ), ,

    HealHeal

    , ), , , , ,

    StoryStory

    )18, 000, ,

    2)

    (1)

    , , , PR, ,

  • - 150 -

    (2)

    3)

    , 3 ,

    (1)

    DiscoverDiscover Jeju, Discover your life/Discover the 7 Wonders of NatureWould U? Jeju? . ,

    Heal ... .

    Story , ?

  • - 151 -

    (2)

    : . ./ :

    :

    ( , )

    : :

    4) Target Discover, Heal, Story

    , ,

    () , ... ... ,

    (MICE) / /

  • - 152 -

    V.

    [ 101]

    : / " "

    '', '', ''

    '' ,

    ' '

    2~3 ,

    ) ,

  • - 153 -

    1. SWOT

    , 7 3

    Strength

    Weakness Infra , , /

    Opportunity

    ,

    Threats ''

    Strength

    ,

    Weakness ,

    Opportunity 7 3

    (

    4)

    Threats ,

  • - 154 -

    2. , ,

    ,

    ' ' and ' '

    , ' ', ''

    ' , ' and ' .'

    '', '', ' ' ( )

    ' ', ' ' and '

    .'

    , //

  • - 155 -

    [ 102]

    3.

    1)

    (Corporate Brand), (Family Brand), (Individual Brand), (Brand Modifier) 4

    [ 103]

    : , , (1999),

  • - 156 -

    2) 1

    ,

    [ 104]

  • 4

  • 1

  • - 161 -

    I.

    1. (STP ) STP

    / , (Segmentation) (Targeting) (Positioning)

    ,

    [ 105]

    "/ *, (Catalyst) ."

    : LG , 10, ' ' (2012.12.25 )

    : 2~3 / :

    / :

  • - 162 -

    , ,

    ,

    [ 106]

    : (N= 300) :5.24~5.29

    , //

    [ 33]

    1 2 3 4 5

    : Travel Link, 2011.12.11

    /

    Clean & Pure - , Healing , / ,

  • - 163 -

    2. [ 107]

    1) Brand Vison2023 Eco Tourism City

    2) Brand Strategy , , Healing

    ,

    3) Brand ThemeDiscover

    ) ( ), ,

    Heal ,

    ) , , , ,

    Story

    )18, 000, ,

  • 2

  • - 167 -

    I.

    1.

    , / ,

    , , , , Out of Home

    , , /,

    [ 108]

    :

    2013 1% , 0.058% 4~5%

  • - 168 -

    2.

    1) ( ) ,

    [ 34]

    1

    : 33 : 1, 106

    Korea TV

    36, 000

    ( )

    (77 Family site)

    77

    SNS Like 1, 800 Follower 12, 000

    LED

    : 2013 ,

  • - 169 -

    2) 1)

    2) 3)

    [ 109]

    , ,

    , , ,

    () , ,

    (MICE ) ,

  • - 170 -

    (1)

    1) 2) 3) 4)

    [ 110]

    / / SNS

    / SNS ,

    [ ]

    [ ] SNS

    .

  • - 171 -

    (2)

    , 1) 2) 3) 4)

    Agent

    [ 111]

    /

    /

    [][], ,

  • - 172 -

    (3) (/)

    1), 2) 3) 4)

    3) 4) ,

    [ 112]

    /

    [][ ],

  • - 173 -

    4) MICE 1)

    2) 3) 4) ,

    [ 113] MICE

    MICE / TV / / /

    / / ,

    MICE [ ][ ]

    MICE MICE

  • - 174 -

    3. ,

    SNS

    [ 114]

    86%

    2013 Social Media Marketing Industry Report, 2013 SNS 62% /47%

    /43% eMarketer Analysis, 2012

  • - 175 -

    5

  • 1

  • - 179 -

    I.

    1. 5 5 ,

    5

    [ 115] 5

    2. 5

    , /

    " . ."-Focus Group Interview(34 )

    " ."- (40 )

  • - 180 -

    [ 116]

    3~5

    [ 117]

    : (N=100) :5.21~5.23

    3. /

    MICE

  • - 181 -

    II. /// , CMM

    ,

    CMM City Marketing Maaturity 4

    21

    [ 35] CMM

    [ 118] CMM Tool

  • - 182 -

    III. 5 ,

    / , / (MI) BI Contact Point /MICEInbound inbound / /

  • - 183 -

    1. /

    1) 2012 1

    //

    (1) 5 2013 ,

    (2)

    [2014 2.5]

    [2011 262012 38] [2011 692012 80] 7, 852, 415 12, 225 (, ) 1, 470/ 11, 077

    (3) ()

    Data /

  • - 184 -

    2)

    ,

    (1) 10 ( )

    , TP

    , ,

    [ 119]

    (2) (Matching system)

    (3) () ( / ) Portfolio (One Source Multi Use)

  • - 185 -

    / Data /

    /

  • - 186 -

    2. " 4 "

    ,

    (1) 2014 1 4 2013

    2013 ,

    [ 120]

    :, , 2013.2

    (2) (, , ) , /

    (15 5 ) (20 2 5 )

  • - 187 -

    (3) () BI BI

    Contact Point

    / KOTRA

  • - 188 -

    3. /MICE

    1) outbound

    . inbound

    (1) 2008~2013 50 3, 864 /2, 891 2013

    9(11 )

    , , ,

    2013 (// ) 1 ,

    6 , 3, 200

    [ 36]

    12 7 1 1 1 1 1

    ( ) 56, 133 29, 647 23, 992 593 60 141 1, 700( ) 3, 292 1, 296 1, 499 242 60 141 54

    :2013. 2.

    (2) Outbound : (18 32) (, , ) (, , ,

    )

  • - 189 -

    (3) () Inbound Outbound Inbound

    Inbound : /

    : Inbound Inbound

    DBOutbound /

    / /

    ,

    Outbound

    Outbound

    /

  • - 190 -

    2) MICE MICE

    ,

    (1) , (Union of

    International Association) 2009 2(2008 3), 6(2008 8), 29(2008 38)

    [ 121] MICE

    :MICE -

    MICE 2003: (ICC Jeju) 2005: (CVB's) 2006: 2009: ( 3 , ,

    ) 2009: '1 '

    (2) MICE , MICE DB PR

  • - 191 -

    (3) () / (SNS, , , ) / MICE /

  • - 192 -

    4. ' '

    (1) , ''

    , 123 6

    ,

    ,

    2013

    IUCN

    (2) , ,

  • - 193 -

    (3) () ,

    (), (1 2 ),

    () (/) Data () , ()

    ()

    //

  • - 194 -

    5.

    1) , FTA ,

    ,

    (1) (1 18.4%,

    1) , ,

    FTA

    2013 FTA , , , ,

  • - 195 -

    [ 122] 2011-12

    : KREI 64, 2013. / www.kosis.kr

    (2) , J, , ,

    , , , ,

    (3) () Data /

  • - 196 -

    2)

    ,

    (1)

    FTA ,

    [ 123] (2004~2011) [ 124] (2005~2012)

    (2) ,

    (3) () , DB (), DB ,

    //

  • 2 SWOT

  • - 199 -

    1. /

    1)

    (1)

    (1 140, , 249)

    ,

    ,

    (2)

    ,

  • - 200 -

    (3)

    ,

    (4)

    (CMM)

    , , , ,

    [ 125]

    :

  • - 201 -

    30% SNS

    [ 126]

    :

    , , ,

  • - 202 -

    2)

    (1)

    / /

    /

    (2)

    , ,

  • - 203 -

    (3)

    / ,

  • - 204 -

    (4)

    (CMM) ,

    [ 127]

    :

    ,

    , , ,

    [ 128]

    :

    ,

    ,

  • - 205 -

    2. /(1)

    , , ,

    [ 129] 2012 [ 130]

    [ 131]

    : 2012 ,

  • - 206 -

    (2)

  • - 207 -

    (3)

    , ()

    (4)

    ,

    [ 132]

    :

    B2B ,

    ,

  • - 208 -

    [ 133]

    :

    , ,

  • - 209 -

    3. /MICE

    1)

    (1)

    , Outbound , Inbound Outbound - (18 32) (, , ) (, , ,

    )

    (2)

    ,

    (3)

    , Outbound

  • - 210 -

    (4)

    , ,

    [ 134]

    :

    ,

    ,

  • - 211 -

    [ 135]

    :

    BSC(Balanced Score Card - )

    , , //

  • - 212 -

    2) MICE

    (1)

    MICE ,

    MICE / MICE MICE MICE 16 , Meeting

    .MICE .

    7 , 3, 7

    [ 136] MNICE

    : 2012 , -

  • - 213 -

    (2)

    , , MICE

    (3)

    MICE B2B ,

  • - 214 -

    (4)

    CMM( ) MICE ,

    [ 137] MICE

    :

    MICE . , ,

    , , , .

    [ 138] MICE

    :

    . MICE (2003 , 2005 )

  • - 215 -

    4. '' ''

    . 3 ,

    (1)

    , BT, , ,

    [ 139] (2011 )

    : (2013.7.)

    ,

    , ''

    , , (//)

  • - 216 -

    (2)

    , ,

  • - 217 -

    (3)

    , . /

  • - 218 -

    (4)

    CMM( ) ( , 7 ) ,

    [ 140]

    :

    ,

    ,

    [ 141]

    :

  • - 219 -

    5.

    1)

    (1)

    , FTA ,

    , . , ,

    . FTA .

    .

    (2)

    , , , , , ,

  • - 220 -

    (3)

    , . , ,

    (4)

    , ,

    [ 142]

    :

    40% , ,

  • - 221 -

    , , ,

    , ,

    [ 143]

    :

    , , , ,

    , ,

  • - 222 -

    2)

    ,

    (1)

    ,

    [ 144] (2004~2011)

    1

    WTO/FTA , FTA

    (2)

    ' .' 2014 1 ,

  • - 223 -

    (3)

    ( ) ,

    (4)

    , ---

  • - 224 -

    [ 145]

    :

    72% , 36%

    DB .

    [ 146]

    :

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  • I. ,

    4

    [ 37]

    3

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    ? ? ? ? 3 , ? ? ? ?

  • - 228 -

    1. 10

    ,

    [ 147] 10

    , 3

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  • 2. 3, 10

    [ 148]

    3.

    ,

    [ 38]

  • 4

  • - 233 -

    I.

    ,

    ,

    5 (Marketing Maturity Assessment )

    5 / ( 1.34)

    , .

    ,

    /

    ( 1.76)

    , , , SNS

    /MICE ( 1.65) , /,

    ,

    , MICE

    ( 2.25)

  • - 234 -

    ,

    // ( 2.04)

    ,

    , , (Delmonte), (Zespri)

    5 5 .

    10(2000~2010) 621.8%( ) ,

    ' ' , ( ) .

    , .

    ,

    1970 I LOVE NY , , TV .

    . , 35 INY .

    , , , ,

    64 504 1, 862 327 407 2013, 2011

    : 2000 2006 , 2006 2007

    2008 ( 2007 53 2008 401 ())

  • - 235 -

    : ,

    2004 . ( : , , : ' .' ' ' )

    : 2000 002

    : 2000 '2000 , '2003 ', '2008 '

    : , ,

    8 (Sziget) : 1993 ' ' ,

    2005 . '', '2009 '

    Flagship (flagship marketing)

    .

    : 2 Pure

    : , , ,

    : , 'I amsterdam', , '

    , ,

    ,

    [ 149] IBM

    :

    [ 150]

  • - 236 -

    : 2000 : , 2002 : - 2005 (

    ), 2002 : , 2004 : , 2013 , ,

    : 6 (, , , , , ) . , ,

    [ 39] ( )

    2012 2011 2010 2009 2008 3, 990 7, 615.6 21, 030 20, 490 26, 900 HS HS LG AD

    [ 40] ( )

    2012 2011 2010 2009 2008 - 990 2, 570 2, 460 2, 998 - KECC

    2013 8 , , , , 7

    (/, , /MICE, , //

    ) SNS 4 (Digital Jeju) (Globalization Jeju) (Experience Jeju) (Internal Capability)

  • - 237 -

    [ 41]

    - ( , , DB )-360 (/ )- -

    DiscoverDiscoverDiscoverStory

    /

    - ( )- - ( )-

    DiscoverStoryDiscoverHeal

    - - - Contact Point

    DiscoverDiscoverDiscover

    / MICE

    - (G Star) - ( )- ( )

    DiscoverHealDiscover

    - (Eco Place)- - ( )-

    HealStoryStoryStory

    - - - (Jeju Select- , Premium Dining- , )

    DiscoverDiscoverHeal

  • - 238 -

    [ 42] /

    2014 2015 2016 2017 2018 2019 2020 2021

    8 20 5

    360 1.55 2 0.5 0.8

    1.5 1 0.5 0.5 0.5 0.5 0.5 0.5

    MV

    3.4

    1 3.2 6.5 6.5

    1.8 1.7 1.7 0.2Jeju Drinking

    Festival 5 5 3 3 3 3

    0.3 2 3.3 2.3 3 0.3

    ,

    DB 1.6 5 0.3 0.6

    2 0.5 0.3 2

    DB 1

    G Star 23

    1 1 2.5 0.5

    1 22

    0.2 0.03 0.03 0.03 0.03

    2 0.05

    0.2 0.7 2.2

    3.5 2.1

    2 0.5

    0.5 10 1 0.5

    Jeju Select

    2 1 0.5 0.6

    3.7 0.9 0.9 0.2

    4.05 25.4 51.2 54.1 16.8811.73

    28.53

    10.33

    202

  • - 239 -

    II.

    (Digital Jeju) (Globalization Jeju) (Experience Jeju) (Internal Capability)

    [ 43]

    ( ) ( )( 5 )

    : Discover / Heal / Story

    5 : / /MICE

    ( 21) 360 , (/ ) ( ) Contact Point (

  • - 240 -

    ) ( ) ()

  • - 241 -

    1. ()

  • - 242 -

    Discover (Global Jeju net) ()

    : ,

    ,

    : : ,

    ( ) 77

    77 Invest/Discover/Heal/Story SNS (SNS : 6, , UX

    Korea, , Puls-K ) () ( DB )

    ( )

    , ,

    , . / , .

  • - 243 -

    , , ,

    One Stop ,

    2015 2016 2017

    77

    ,

    ,

    ,

    ,

    (: )

    2015 2016 2017 1.0 1.0

    2.0 2.0 5.0 15 20

    5.0 5 5.0 5

    51

    : 2 : 2 DB0.5 Customizing : 0.5

    : 2 : 2 DB0.5 Customizing : 0.5

  • - 244 -

    (www.newzealand.com) , .

    ,

    [ 151]

    , ,

    /// 4 . , One-Stop

    [ 152]

  • - 245 -

    , One-Stop ,

    Invest,

    , ,

    Discover

    , , , 3 , , , , ,

    , //

    Heal

    , , , , , , WCC, , , , , , ,

    ,

    Story

    , , , , , , , 43

    ,

    ,

    (, )

    .

    , 4

    SNS ( )

    Invest Item , / ( )

    ( )

    , ( )

    (, , , ) , ( )

    , ( ,

    )

  • - 246 -

    Discover 360 ()

    : / /

    . 360

    : : , , , , ,

    , , ,

    Inbound Outbound Inbound

    /

    Inbound

    Any Contact (, , ) 120 (, , ) 10 SNS ( ) ( , .

    , 0.3) DB /MICE/ DB form

  • - 247 -

    ,

    SNS

    SNS . DB

    2014 2015

    SNS

    / MICE /

    Inbound

    , , , , , ,

    , , , , , ,

    2016 2017

    SNS

  • - 248 -

    (: )

    2014 2015 2016 2017 SNS

    0.05 0.05SNS 0.5 0.5SNS

    1 1 DB Form 1 1 1 2

    ( 0.5) 0.5 0.5 1

    ( 0.3) 0.3 0.3 5.85

    SNS (3 )

    3h

    - - - -

    3hSNS ()

    - SNS ( )-

    4h

    - () - , , () - - - -

    3h - - QR - , , - NAVER

    3h

    - () - - - -

    3h

    - () - - ( ) - - - - , ,

    3h SNS - SNS - SNS

  • - 249 -

    Discover ()

    :

    : : , :

    ( )

    (Marketing Operation) (Marketing Management) / (Marketing

    Intelligence) (Integrated Marketing

    Communications)

    , , , 1) 2) 3) 4)

    / / (IMC) /

  • - 250 -

    , /

    2014 2015

    ,

    (: )

    2014 2015 1.5 1.5// 0.5 0.5 ( 0.5) 0.5 0.5

    2.5

  • - 251 -

    Story ()

    :

    , (, ) , TV

    : :

    (, , , )

    (VISA Matt )

    ( )

    ,

    , TV

  • - 252 -

    1) ( )2) - - - - : , Short Time, - 3) 4)

    ( 2 ~ 3 , 3~5 )

    () , [ ] , CSMUSIC, ,

    2014 2015

    (: )

    2015 () 0.3 0.3 (MV) 2 2 1.1 1.1

    3.4

  • - 253 -

    2. /

  • - 254 -

    Discover ( )/

    : ,

    : : , , : ( , . : , : )

    ( ) : 3 , ( )

    ( 3 ) ,

    2014 2015 2018 2021

    1

    (1 )2

    (2 )

    3 (2

    )

    , ,

    , ,

    , ,

    , ,

  • - 255 -

    (: )

    2014 2015 2018 2021 () 1.0 1.0 3.0 6.0 6.0 15.0 0.2 0.5 0.5 1.2

    17.2

    : , : 2004 : 3 :

    , ,

    [ 153] 2013

  • - 256 -

    []

    15:00~15:30 ( )15:30~16:00 16:00~17:00 ( )17:00~18:00 / ( )19:00~20:00 ( )20:00~21:00 & 21:00~22:00 K-POP

    []

    13:00~15:00 (, , )15:00~16:00 ( )16:00~17:00 ( )17:00~18:00

    [] ( ) ( ) ( ) (JDC 1 )

    .

  • - 257 -

    Story /

    :

    (, , ). , .

    : : , :

    ( ) ( , ), , ()

    /

    ,

  • - 258 -

    2015 2016 2017 2018

    ,

    ,

    ,

    ,

    ,

    (: )

    2015 2016 2017 2018 0.3 0.3

    1.5 1.5 1.5 4.5 0.2 0.2 0.2 0.6

    5.4

    [ ], [ ( )]

    , 3 , 20 20 20

    /

  • - 259 -

    1) - 21 - (, , ) 2) () - , 100m - 1010m ,

    1)

    2 ()

    3

    4 , ( )5 Photo Zone

    7

    8

    10 13 ()

    15 ()

    18 20 ( , )

    2) - . (, , ) - 3) - , - , (CCTV ) - , ' ()

    . ,

  • - 260 -

    Discover (Jeju Drinking Festival)/

    :

    (, , ) ,

    : : , , :

    ) , ) (

    ) ( ) ) ( )

    7 8 (1) Jeju Water Zone (, , , ) : 4 4 ( ) : ,

    ( , , , , )

    SNS

    ,

  • - 261 -

    2015 2016 2017 2018~2023

    1

    2

    3

    , ,

    , ,

    , ,

    , ,

    (: )

    2016 2017 2018 2019~2023 5 5 3 15 28

    28

    7 8 (, , ) ,

    [ 154]

  • - 262 -

    1) : 100 ,

    2) : 4

    , , - - -

    -

    ,

    - -

    - - (K-POP) -

    - - - (Rock)

    - -

    ( )

    -

    - - - 3) - : , , - : ( ) - : (, , ) - : ( , , ) - 4) - 10 - 5) - . , 6) - ( ) SNS HappyJejudo

    ,

  • - 263 -

    Discover /

    :

    : : , ,

    ( )

    (http://www.cntraveller.com/) ELITE Traveler (http://www.elitetraveler.com/) Travel+Leisure (http://www.travelandleisure.com/)

    (https://itunes.apple.com/us/app/id423933226?mt=8) The Traveller (http://itunes.apple.com/us/app/id413972756?mt=8) The Travel (https://itunes.apple.com/us/app/id395191238?mt=8) TRVL (https://itunes.apple.com/us/app/trvl-magazine/id391961927?mt=8) Global Travel (http://itunes.apple.com/us/app/global-traveler/id399597831?mt=8)

    ( ) : 12 ( ) : 6

    ,

    , ( )

    / ,

    /

  • - 264 -

    2015 2016 2017 2018

    , ,

    , ,

    , ,

    (: )

    2015 2016 2017 2018 () 0.3 0.3 0.6

    2 2 3 3

    5.6

    , 3

  • - 265 -

    3.

  • - 266 -

    Discover

    : , 12 : : , , , JTP

    (In Cosmetics) : 4 , , 750

    (PCHi) : 3 , 243 ,

    (http://www.in-cosmetics.com/, http://www.pchi-china.com/en/)

    () , EFfCI() FDA , ECOCERT( ), COSMOS( ) USDA Organic ( )

    , ,

    (),

    DB Innovadex DB

    KLINE , 10% ,

    , Air Liquide Seppic

    () 10 : , (), , ,

  • - 267 -

    (), , , , ,

    ,

    2016 2017 2018 2019

    ,

    DB

    ,

    DB

    , , , JTP

    , , , JTP

    , , , JTP

    , , , JTP

    (: )

    2016 2017 2018 2019

    0.6 0.6 1.2 (FDA) 0.3 0.3

    DB 1 1 5 5

    7.5

    * FDA 10

    : Cosmetic Valley Cosmetopee Cosmetic Valley 2 , , ,

    , ,

    [ 155] Cosmetopee

  • - 268 -

    Discover

    :

    : : , ,

    Pacific Seafood Group (www.pacseafood.com): , ,

    Edeka Group (www.edeka.de):/ 25.3%

    : ANUGA(10), Green Week(1). BioFach(2) : RetailNow(8), (3),

    (5)

    (- ) : U.S. FDA : EFSA ( ), Novel food EU( )

    ,

    ,

  • - 269 -

    2016 2017 2018 2019 (2)

    (2)

    , ,

    , ,

    , ,

    , ,

    (: )

    2016 2017 2018 2019 0.2 0.3 0.5 (FDA) 0.3* 0.3

    2 2 4 4.8

    * FDA 10

    : ,

    pacific seafood group 3 (Sinaloa Ocean Wild)

    [ 156] Sinaloa Ocean Wild

  • - 270 -

    Discover Contact Point ( Call me for Business!)

    : ,

    , , Contact Point( CP, ) .

    ,1) , ,2) 3) , , /

    : : , ,

    CP

    CP

    / DB ( )

    Inbound Outbound Inbound Outbound /

    / /

    CP Inbound Inbound

    Outbound Outbound CP

    CP KOTRA

    /

  • - 271 -

    2016 2017 2018

    DB Contact

    Point ,

    ( CP )

    ,

    ,

    , ,

    (: )

    2016 2017 2018 DB 1 1

    Contact Point , 0

    (CP ) 0.05 0.05 1.05

    : Commercial Service () ( : ,

    ) Labcon North America of California ()1) : , 2) : CS CS 3) : , , Jarden Zinc Products of Tennessee ()1) : (2008) , 2) : CS CS Jarden zinc , 3) : Solatube ()1) : 2) : CS () , CS

  • - 272 -

    3) : Solatube () , Solatube ,

    ,

    [ 157]

  • - 273 -

    4. /MICE

  • - 274 -

    Discover (G-Star) /MICE

    :

    MICE / ,

    : : , , , :

    (: 2012~2013 G-Star ) ,

    () (, )

    (- )

    G-Star

    , MICE

    (, -, -, - )

    PC

    MICE

  • - 275 -

    2015 2016 2017

    , , ,

    , , ,

    , , ,

    (: )

    2017 3 3 20 20

    23

    (2012 G-Star ) : 15 ( , 5 )G-Star 2012

    : 31 434 (B2C: 120, B2B: 314) : 296,169 : 3,935, 148

    [ 44] G-Star 2012

    : http://www.gstar.or.kr

  • - 276 -

    Heal (Mother's Healing Center)/MICE

    :

    / , (Wellness)

    : : :

    ( ) /( )

    1~3

    ,

    (, )

  • - 277 -

    2015 2016 2017 2018

    ,

    (: )

    2015 2016 2017 2018 1 1 2 2 2 0.5 0.5 1

    5

    2005~2020 2, 500 , 2015 1950 3

    2004 ' 5 100 , 60 , 26 .

    6, 300 , (2011 )

    [ 158] [ ]

  • - 278 -

    , .

    1) : , ,

    2) : , ()

    - - 1. (http://www.moh.gov.cn) 2. (http://www.circ.gov.cn) 3. (http://www.bjhb.gov.cn/) 4. http://www.haodf.com/ ( )- 1. ()2. (Bazaar)3. (Womens World)4. Fun shibao (The women's eastern times)5. Linglong (Elegance/La Petite) 6. Women of Chaina

    , ,

    ,

    (2013.04

    )

  • - 279 -

    Discover (Jeju EA Investment Forum)/MICE

    : ////

    , Financial Service International

    : : , ,

    Agenda , ,

    , , , Agenda

    Invitation Mail

    , , ()

    ( ) , , , , Q&A Session Contact Point Community (, , , ) 1:1 Newsletter

    , APEC ,

    ,

  • - 280 -

    , ,

    , ,

    2017 2018 2019 2020

    , ,

    , ,

    , ,

    , ,

    (: )

    2019 2020 1 1

    20* 20 2 2

    23(* , )

    : (http://midaforum.com/) , ,

    100 ,

    , ,

    [ 159]

  • - 281 -

    5.

  • - 282 -

    Heal (Eco-Place Campaign)

    :

    , .

    : : :

    ()

    Green-Purchase : (/ ) (: , )

    Green-Use : (/ ) Power-Save : Clean-Air :

    Annual Eco Report 12 1 Eco Life //

    ,

    (: , , )

    ,

    , , . , ,

    . , , ,

  • - 283 -

    2017 2018 2019 ()

    Annual Eco Report

    Annual Eco Report , ,

    (: )

    2017 2018 2019 2020 0.2 0.2

    Annual Eco Report 0.02 0.02 0.02 0.06 0.01 0.01 0.01 0.03

    0.29

    / 3 / (1: 1994, 2: 2006, 3: 2006) , , , / ,

    , ,

    . ,

    , , ,,,

    [] . [ ], []

    ,, , 2025 [ HERB]

    20014 [ ( )] ,

    ,

    , . ,

    ,

  • - 284 -

    60m 60% (, , )

    ,

    [ 160]

    autoliv( ) 2011 12

    [ 161]

  • - 285 -

    Story

    :

    ,

    : : ,

    National Geographic Discovery

    ,

    2015 2016 2017 2018

    ,

    ,

    ,

    ,

    (: )

    2015 2016 2017 2018 2 0.05 2.05

    2.05

  • - 286 -

    http://www.nationalgeographic.co.kr/

    33 1888 1 27 ,

    . //

    http://www.discoverychannelkorea.com/

    , TV . , ,

    , .

    BBC http://www.bbc.co.uk/nature/

    , , , , , ,

    BBC BBC

  • - 287 -

    Story

    : ,

    , .

    : : , , ,

    ,

    (, Why , ~ ) (2013. 11, )

    (1,152 ) (46 ) (19 ) (19 ) (16 ) (15 ) (12 ) ,

    ,

    , ,

    , (+) /

    Junior marketing ,

    , .

    , (Book) , ,

  • - 288 -

    2014 2015 2016 2017

    (

    )

    , ,

    ,

    ,

    , , ,

    , , ,

    , , ,

    , , ,

    (: )

    2014 2015 2016 2017 0.2 0.2 0.2 0.6

    0.5 0.6 2 2

    3.2

    [ 162] ()

  • - 289 -

    [ 163]

    ( ) /

    2013 4 25 3 16 30 ( )

    1) ,

    , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

    2) , , 3) 4) : 1,000 5) : (, , ), (, )6) ( 1 , 3 1 )

    1) ( ), ( ) .

    2) / : ( ) , - - - Yes 24 - - - - - ,

  • - 290 -

    Story

    : (Digital Signage) , ,

    , . (DID) 2020 , ( , )

    : : ,

    2020 (EV, Carbon Free ) 2020 2020

    &

    ( , Street) : (, , , , )

    ex) - , - , , - 101, , - , , - , ,

    , TV,

    , 2020

  • - 291 -

    , ownership

    2018 2019 , ,

    (: )

    2018 2019 0.5 0.5

    (3) 3 3 (3) 2.1 2.1

    5.6

    : ,

    ,

    ,

    [ 164]

  • - 292 -

    6.

  • - 293 -

    Discover

    : (Sharing )

    , . , ,

    ,

    , ,

    : : , :

    ( : ) .

    , , ,

    ( : 13 ) , ( : )

    ,

    .

    .

    , . , ( )

  • - 294 -

    2015 2016

    .

    ,

    , ,

    (: )

    2015 2016 (,

    ) 2 2

    0.5 0.5 2.5

  • - 295 -

    Discover

    :

    . , .

    , . ,

    : : , ,

    , , 1 ()

    1 (

    : ) , ,

    , /

    / (, ) 1

    , , ,

    /

  • - 296 -

    ( ) , , ( )

    2015 2016 2017 2018

    , ,

    , ,

    , ,

    , ,

    , ,

    (: )

    2015 2016 2017 2018 0.3 0.3

    10 10 1 0.5 1.5

    11.8

    :

    1960 99% ,

    50 ,

    ,

    ,

    32,000 ,

    , , 2013 19 25

  • - 297 -

    Heal

    : ,

    . J

    : : , , :

    ( ) (Jeju Select) :

    2 Dining

    Dining Dining Dining ( Main )

    : > > > > : > > > >

    , 500 2009 ,

    YBM

  • - 298 -

    ,

    ()

    Dining Restaurant

    Clean + Well Being , ()

    ,

    2015 2016 2017 2018

    ()

    (, )

    ()

    , ,

    , ,

    , ,

    , ,

    2016 2017

    , ()

    , , , ,

  • - 299 -

    (: )

    2015 2016 2017 2018 2.0 2.0

    1.0 0.5 0.3 1.8 0.3 0.6

    4.4

    (: ) 2016 2017 2018 2019

    3.0 3.0 (3 ) 0.7 0.7 0.7 2.1

    0.2 0.2 0.2 0.6 5.7

    ( ) 2011 ,

    VIP ,

    , ,

    Food Hyatt Regency Awadhi FestivalAwadhi Festival All-Day Dining

    Awadhi Food

    ( ) : 2006 ,

    . (Jetro)

    : Jetro 12 . Jetro

    : 2003 '

    ' '' . "

  • - 300 -

    " : 1) 2)

    3)

    (DEP) ' ,

    ' 2011 800 2010 1000 , 100 .

    : 1) 1 2) 60%

  • - 301 -

    ()

    .

    - : . , 100% , ( ) 80% . (, )

    - : .

    - : . ,

    - : , ,

    ,

    1) () - - - - - - 2) 3) - : - : ( 2, 2, 1) - : : , , , 4) - 1 - 2 5) - , . - , :

    []

    1) 2)

    2

    .

  • - 302 -

    ) Dining - Dining List - Dining - Dining Item - Dining ) Dining - Business Item - - -

    ) - Pool (, , ) - ) - , Restaurant, Store - , Dining ) 1 - 1 -

    ) Dining - , , , - SPC, CJ

  • 6

  • - 305 -

    I.

    1. (Marketing Metrics)

    ,

    2. (Marketing Metrics) ' '

  • - 306 -

    [ 45]

    (Brand

    Awareness)

    ( / )

    [ ] %

    ( / )

    [ ] %

    ( / )

    [ ] %

    (Brand

    Attitude)

    7

    [ ]

    /

    [ ] 10

    [ ]

    (Brand

    Consistency)

    [ ]

    [ ]

    [ ]

  • - 307 -

    II.

    , CMM Tool

    1. ,

    2. CMM Tool(City Marketing Management) , ,

    ,

    , , , ,

    , , , , , ,

    , , , ,

    , , , ,

  • - 308 -

    3.

    , /

    [ 165]

    (1) (2)

    (1) (1)

    (1) /

    (2~3) / (2)

    3

    (4) /

  • - 309 -

    4. , , ,

    CMM Tool(City Marketing Management)

    .

    1, 0 5 , .

    (1)

    , ? (, , , , ) ? ? ? KPI ?

    , , , ? ? ? ? ?

    ? ? ? ? ?

    ? ? , ? ? ?

    ? ? ? ? ?

  • - 310 -

    (2)

    ? ? ? ?

    ? ?/ ? ? / ?

    ? ? ? 1 ? ?

    ? ? 2 ? ? ?

    / ? , ? ? ? ?

    /

    () ? ? ? ? ?

  • - 311 -

    (3)

    ?

    ?

    ?

    ?

    ?

    ?

    ?

    ?

    ?

    / ?

    ?

    ?

    / ?

    ?

    ?

    ?

    , , / ?

    ?

    ?

    ?

    ?

    ?

    ?

    ?

    ?

  • - 312 -

    (4)

    () ?

    () ?

    ?

    () ROI ?

    ?

    ?

    ?

    ?

    ?

    ROI ?

    ?

    ?

    ?

    ?

    ?

    Asset ?

    Asset Asset ?

    Asset ?

    Asset ?

    Asset ?

    ?

    ?

    ?

    ?

    ?

  • 7 -7

  • - 315 -

    I.

    1.

    , , , ,

    , , ,

    [ 166] [ 167]

    2.

  • - 316 -

    [ 168]

    " 2009 "

    3.

    ,

    4.

    , ,

  • - 317 -

    5. > > >

    > >

    Landmark

    , , , , (D/H)

    6.

    .

    ,

    , ,

    , , ,

    , , ,

  • - 318 -

    7.

    ,

    , . ,

    ,

    , ,

  • - 319 -

    II.

    1. [ 46]

    ,

    ,

    Landmark ,

    , ,

    2. 1 6

    [ 47]

  • - 320 -

    1) -

    DMC ,

    : 26 : 2009. 10 ~ 2010. 04 : 20m : :

    [ 169]

    DMC

    DMC

    ,

  • - 321 -

    2) -

    ,

    : : 21m, 13.5m :

    [ 170]

    ,

    , (Restart)

    21.1m, 13.5m 10m, 8.7m

    , 2, Wish Wall 2

  • - 322 -

    3) -

    1993

    : 120 : 1991. 7 ~ 1993. 5 : 93m :

    :

    [ 171]

    ,

    39 360

    - 2011 18,038- , 2013 6 ' '

  • - 323 -

    4) -

    1895 1945 50

    : 50 : 2005. 10 ~ 2006. 6 : 45m () : ( ) : 225

    [ 172]

    7

    2006 :m(1945 ) : ( ) : ( ) : ( ) 4 4 : (, ) : : : 1,800

  • - 324 -

    5) -

    50 100 (50 )

    : 30 : 2011. 8 ~ 2012. 2 : 471 (KTX) : 34m, 12, 11m :

    [ 173]

    : () () 50 10, 20

  • - 325 -

    6) -

    : 2.15 : 2013. 2 ~ 2013. 6 :

    1) 1456 : 2 2) 1324-6 : 7

    3) 491-11 : 35

    [ 174]

    , , , , , 3

    LED

  • - 326 -

    7) -

    95

    8 2 : 1995. 6 ~ 1995. 9 : 67~93m, 19m :

    [ 175]

    ' ' , '' , , 3

  • - 327 -

    3.

    7 25 (UNWTO) 2012 , Top 5

    1) 616

    [ 176]

    1889 100

    ,

  • - 328 -

    100 4,000

    ,

    2)

    [ 177]

    1884 100 1884

    100

    , 7 7 , 7

  • - 329 -

    3)

    [ 178]

    B.C.7

    B.C 221 ,

    , 2

  • - 330 -

    4) , ,

    [ 179] 1

    [ 180] 2

  • - 331 -

    5)

    [ 181]

    1453 5

    1726, 13 , ,

    1963 ' ' . .

    '

    ,

    ' ' , '' ''

    ,

  • - 332 -

    6)

    [ 182]

    '' '' , , 1964 1972

    800 37m

    ,

    , , , , , ,

  • - 333 -

    7)

    [ 183]

    17 1619

    ''

    60cm

    ' '

    story telling( )

  • - 334 -

    8)

    [ 184]

    ' '

    1913 , 2003 9

    11

    80cm 2012 50km

    ,

  • - 335 -

    III.

    1. 7

    1)

    : 2013.07.22 ~ 2013.08.02

    ,

    : 307 : 306

    : , : , ,

    2) 1. "" 2. 3. 4. 5.

    5-1 . 6. 7. 7 8. 7 9. 7 10. 7

  • - 336 -