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2019 MSA Member Benefit Guide For U.S. Members

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Page 1: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

2019 MSA MemberBenefit GuideFor U.S. Members

Page 2: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

You Spoke, We Listened!At MSA, our mission has always been to bring all sides of the industry together to share knowledge, experience and wisdom.

Our objective is to continuously improve the image of the service industry by enhancing the profitability and wellness of its members.

We are so excited to announce that we have taken another step forward in achieving this goal.

Our MSA membership now has more benefits than ever!

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Membership Benefit Categories

1. MSA Training Resources 2. Business & Marketing Solutions 3. Parts & Tools Partnerships 4. Health & Wellness Programs5. Individual & Group Insurance Benefits

Appendix A: HealthiestYou Appendix B: Humana Dental & Vision

2019 MSA Membership Annual Fee: • $199 for MSA • $299 for MSA Pro

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MSA Training Resources• 10 MSA Website Profiles Included (Only available to MSA Members and $49

per additional profile)

• Unlimited Online Access to live Training Webinars hosted twice per month by our MSA Certified Trainer ($24.99 per live webinar for non-MSA members)

• Archived Training Videos, Product Manual Library / Tech Sheets and our MSA Ask-a-Trainer Service (only available to MSA members)

• Access to Year-Round, Nationwide Hands-On Technical Training by our MSA Certified Trainer (One Free Attendee per Class for MSA Pro Membership & $29 per Attendee for MSA Base membership / $129 for Non-MSA)

Page 5: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

Business & Marketing Solutions• ServiceWorks is a state-of-the-art, simplified and complete solution for your

dispatch, inventory, point of sale, accounting, and real time tracking ($19.95 per month per login) • MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position with no additional hardware needed, QuickBooks integration, Cloud based with no installation needed, Zero setup costs, Route optimization using google maps

• Flat Rate Labor Guide included with your MSA Membership ($49.99 for Non-MSA Members)

• TASC (Total Administrative Services Corporation) provides payroll and other administrative & compliance services to small businesses: 15% Discount On All Services Provided!

• BrightDime (Included with MSA Pro membership only): BrightDime is a digital financial wellness solution designed to create real results, and enhance financial well-being for everyone.

Page 6: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

Parts & Tools Partnerships

• Access to a discounted suite of MA-Line tools!

• Access to other MSA-Member parts specials!

Page 7: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

Health & Wellness Programs• HealthiestYou Membership (including spouse and dependents): HealthiestYou

is technology that connects you to a doctor 24/7/365 to diagnose, treat and prescribe discounted medication, when medically necessary, over the phone or via the mobile app. YOU AND YOUR DEPENDENTS CAN SPEAK WITH A DOCTOR... FOR FREE, ZERO COST, ZERO COPAY AT ANYTIME • Consultations are virtual by telephone or video conference. You can find providers in your area, price prescriptions, shop procedures and more... all from the comfort of your couch! NO WAITING ROOM EVER AGAIN • Additional HealthiestYou Memberships Available for Your Employees: (MSA Pro Members Only: $99 per Employee)

• Clever Rx Membership (Including spouse, dependents and employees): Clever Rx allows access to cost effective (up to 80% off!) prescriptions for both daily and urgent needs at almost every U.S. pharmacy • Free membership for you and those you care about most to ensure you and your loved ones never go through the cold & flu season without proper care again!

Simply download the Clever Rx mobile-app, enter the MSA /Clever Rx login information detailed below, and enjoy prescription savings at a pharmacy near you. Clever Rx MSA group ID: 3001 Clever Rx MSA member ID: 1001

Page 8: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

Individual & Group Insurance Benefits(MSA Pro Members Only)

• MSA has proudly partnered with Humana to bring its members world-class dental and vision benefits. For more information regarding these Humana benefits, please see Appendix B. MSA Pro members may enroll today by emailing [email protected].

• For companies with 5 or more employees, MSA’s insurance partner, Kuhlmann Financial, will shop out your company’s health insurance benefits for no charge. Kuhlmann Financial is a leader in its industry with over 30 years’ experience. Kuhlmann Financial has a track record of driving value by lowering health insurance cost, while increasing the quality of health insurance benefits.

Page 9: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

[email protected] (866) 807–1106

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Appendix A: HealthiestYou

Page 11: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

With HealthiestYou you can connect with a doctor who can diagnose,

treat, and prescribe over the phone 24/7/365. Using HealthiestYou can SAVE

YOU TONS OF MONEY and no more time wasted in waiting rooms or trying to

schedule an appointment.

Our doctors are licensed and can handle an array of common ailments including

allergies, earache, sore throat, pink eye, strep throat, urinary tract infection,

and many more! HealthiestYou is great for families because your spouse and

dependants can use it too and there is no limit on the number of times called or

the duration of each call.

24x7 Unlimited doctor access

Access by app or telephone

Spouse and dependant use

Find a nearby doctor, pharmacy,

urgent care, ER, or even a vet

Price and save on prescriptions

Price procedures

Search and compare doctors

Friendly reminders to save

866.703.1259

No Smartphone or Internet? No Problem! Simply call

Talk to a doctorTalk to a licensed, board-certified doctor to get a diagnosis and a treatment plan.

Feel Better SoonWe hope you feel better quickly, but if not, call and talk to the doctor again. There is no limit to visits.

Get a prescriptionIf medically necessary, a prescription may be provided and electronically sent to a pharmacy of your choice.

DOWNLOAD THE APP!

Your healthcare just got a whole lot easier!

Page 12: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

ALLERGIESER: $345

UC: $97

HY: $0 (FREE)

BRONCHITISER: $795

UC: $123

HY: $0 (FREE)

SINUSITISER: $617

UC: $105

HY: $0 (FREE)

EARACHEER: $400

UC: $110

HY: $0 (FREE)

URINARY TRACT INFECTIONSER: $940

UC: $108

HY: $0 (FREE)

Connect with a Doctor 24x7 to Diagnose, Treat & Prescribe FOR FREE!

TOP 5 REASONS WE VISIT THE ER OR URGENT CARE

And don’t forget to

DOWNLOAD THE APP!

HEALTHIESTYOU IS NOT HEALTH INSURANCE AND WE ENCOURAGE ALL MEMBERS TO MAINTAIN ADEQUATE INSURANCE FROM A RESPONSIBLE PROVIDER. HEALTHIESTYOU IS DESIGNED TO COMPLEMENT, AND NOT REPLACE THE CARE YOU RECEIVE FROM YOUR PRIMARY CARE PHYSICIAN.

HEALTHIESTYOU PHYSICIANS ARE AN INDEPENDENT NETWORK OF DOCTORS WHO ADVISE, DIAGNOSE, AND PRESCRIBE AT THEIR OWN DISCRETION. PHYSICIANS PROVIDE CROSS COVERAGE AND OPERATE SUBJECT TO STATE REGULATIONS. PHYSICIANS IN THE INDEPENDENT NETWORK DO NOT

PRESCRIBE DEA CONTROLLED SUBSTANCES, NON-THERAPEUTIC DRUGS AND CERTAIN OTHER DRUGS WHICH MAY BE HARMFUL BECAUSE OF THEIR POTENTIAL FOR ABUSE. HEALTHIESTYOU DOES NOT GUARANTEE THAT A PRESCRIPTION WILL BE WRITTEN.

www.healthiestyou.com | customer service 855-894-9627 | designed with love in scottsdale, az

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1. ACUTE UPPER RESPIRATORY INFECTIONS OF UNSPECIFIED SITE

2. ACUTE SINUSITIS UNSPECIFIED

3. ACUTE PHARYNGITIS

4. URINARY TRACT INFECTION

5. ACUTE BRONCHITIS

6. ACUTE CONJUNCTIVITIS UNSPECIFIED

7. UNSPECIFIED OTITIS MEDIA

8. STREPTOCOCCAL SORE THROAT

9. ALLERGIC RHINITIS CAUSE UNSPECIFIED

10. COUGH

11. INFECTIVE OTITIS EXTERNA UNSPECIFIED

12. ACUTE NASOPHARYNGITIS (COMMON COLD)

13. OTALGIA UNSPECIFIED

14. OTHER ACUTE PAIN

15. CONTACT DERMATITIS, NOS

16. RASH AND OTHER NONSPECIFIC SKIN ERUPTION

17. VAGINITIS AND VULVOVAGINITIS UNSPECIFIED

18. CANDIDIASIS OF VULVA AND VAGINA

19. ABDOMINAL PAIN UNSPECIFIED SITE

20. CELLULITIS AND ABSCESS OF UNSPECIFIED SITES

21. ACUTE CYSTITIS

22. HERPES SIMPLEX WITHOUT COMPLICATION

23. FEVER UNSPECIFIED

24. ACUTE TONSILLITIS

25. PAIN, LOW BACK

26. UNSPECIFIED DENTAL CARIES

27. UNSPECIFIED VIRAL INFECTION

28. INFECTIOUS COLITIS ENTERITIS AND GASTROENTERITIS

29. CONJUNCTIVITIS, VIRAL NOS

30. INFLUENZA WITH OTHER RESPIRATORY MANIFESTATIONS

31. OTHER ACUTE OTITIS EXTERNA

32. ACUTE GOUTY ARTHROPATHY

33. EXERCISE-INDUCED BRONCHOSPASM

34. UNSPECIFIED CONSTIPATION

35. NAUSEA WITH VOMITING

36. CROUP

37. UNSPECIFIED ESSENTIAL HYPERTENSION

38. DEHYDRATION

39. CONJUNCTIVITIS, MUCOPURULENT

40. ALLERGIC URTICARIA

41. TOBACCO USE DISORDER

42. DIARRHEA OF PRESUMED INFECTIOUS ORIGIN

43. INSECT BITE NONVENOMOUS OF TRUNK WITHOUT INFECTION

44. CONTACT DERMATITIS AND OTHER ECZEMA DUE TO OTHER SPECIFIED AGENTS

45. SCABIES

46. ACUTE SWIMMERS’ EAR

47. DIARRHEA, NOS

48. MYALGIA AND MYOSITIS UNSPECIFIED

49. HERPES ZOSTER WITHOUT COMPLICATION

50. EXTERNAL HEMORRHOIDS WITHOUT COMPLICATION

TOP 50 HY DIAGNOSES

Page 14: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

And don’t forget to

DOWNLOAD THE APP!

PRESCRIPTION SAVINGSNeed a prescription? Our geo-based prescription search engine can save you up to 85% on your prescription and will often beat your co-pay.

SHOP & PRICE PROCEDURESDo you need an MRI or an Ultrasound? Our app puts you in the driver’s seat by providing a vehicle to search and price procedures in your direct area. Happy shopping!

24X7 UNLIMITED DOCTOR ACCESSAre you sick? Call HealthiestYou first! Our physician network can diagnose, treat, and prescribe with no consult fees, anytime, anywhere. Really!

LOCATE PROVIDERSNeed to search for a doctor, dentist, or other provider? Our app knows best and will easily lead you through the process. You can even research your doctor first!

SYNC YOUR MEDICAL BENEFITSOur app provides you a one stop shop to view your medical plan deductible in real time. Easily shop and book in-network and out- of-network providers for medical, dental, vision, and specialists.

HEALTH MANAGEMENT CONTENT Are you stressed? Let HealthiestYou guide you to improved health and happiness with relevant health content delivered at the time of need.

Your healthcare just got a whole lot easier!With HealthiestYou you can connect to a doctor, get treatment, and get

prescriptions, 24 hours a day, 7 days a week over the phone or via the

mobile app. Using HealthiestYou can SAVE YOU TONS OF MONEY and

no more sitting around in waiting rooms. And best of all, it’s FREE

Page 15: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

Click Register Now to

get started

--Note, the app

registration is separate

from the online member

portal registration

If you have your insurance

card handy, select “I have

my Insurance info”. You

can enter your insurance

information later too.

- Accept the Terms &

Conditions”

- Click Create Account

Step 3: Setup the app

How to get started with HealthiestYou:

With HealthiestYou you can connect to a doctor, get treatment, and get

prescriptions, 24 hours a day, 7 days a week over the phone or via the

mobile app. Using HealthiestYou can SAVE YOU TONS OF MONEY and

no more sitting around in waiting rooms. And best of all, it’s FREE

Head on over to member.healthiestyou.com and register for the member portal. Here you’ll

have access to the same amazing tools as our app but from your computer.

Search and download “HealthiestYou” or “HY” in the app store

or Google Play! Available on your iPhone or Android device

Open up the app and push the button to connect with

a doctor. Shop and price drugs and procedures, sync

and keep track of your deductible to make sure you’re

minimizing out of pocket costs, and much more.

Step 2: Download the app

Step 4: Use HealthiestYou next time you’re sick

Step 1: Setup your member portal

Select and enter the

primary member’s

information:

- Last Name

- D.O.B.

- Zip Code

- Email address

- Password

- Phone #

No smartphone or internet? No problem, simply call to talk to a doctor

866.703.1259

Page 16: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

Search and download

“HealthiestYou” or

“HY” in the app store or

Google Play! Available

on your iphone or

Android device

Enter the Primary

Member’s information:

- Last Name

- D.O.B.

- Zip Code

Enter your phone #

-- This will be the best #

to have a physician reach

you at.

Click Register Now to

get started

--Note, the app

registration is separate

from the online member

portal registration

Click your name

If you have your

insurance card handy,

select “I have my

Insurance info”. You can

enter your insurance

information later too.

- Accept the Terms &

Conditions”

- Click Create Account

Select Primary Member

Enter your information

- Your email address

- Select a password

- Retype your selected

password

Start!

- Talk to a doctor

- Locate a provider

- Price Procedures

- Compare RX Prices

- Find Recipes

Setting up Your HealthiestYou App!

HealthiestYou – Support – 480.779.4360 – [email protected]

Step 1 Step 2 Step 3

Step 4 Step 5 Step 6

Step 7 Step 8 Step 9

Page 17: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

Appendix B: Humana Dental & Vision

Page 18: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

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NEW dental and vision options.

Healthy employees are good for business. They’re more productive, miss fewer days of work and help you control healthcare costs.

Documents needed for a Dental and/or

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Offer valuable �e�t�l ��� ��s��� plan benefits at little or no cost to your budget

Page 19: 2019members.msaworld.com/wp-content/uploads/sites/3/2019/07/...• MSA Pro: 20% discount, MSA Base: 10% discount • Features include: Real-Time tracking of technician’s position

Region 1Region 2Region 3

BENEFITS IN OUT IN OUT BENEFITS IN OUTPreventive 100% 100% 100% 100% Preventive & Diagnostic 100% 100%2 Routine Oral Exams & Cleanings Per Year, Bitewing X-rays, Oral Cancer Screenings (ages 40 and older), Kids flouride treatment/sealants/space maintainers (through age 14)

2 Routine Oral Exams & Cleanings Per Year, Bitewing X-rays, Oral Cancer Screenings (ages 40 and older), Kids flouride treatment/sealants/space maintainers (through age 14)

Basic 90% 80% 80% 80% Basic (oral surgery) 50% 50%Emergency Care for Pain Relief, Amalgam (silver) and Composite (tooth colored) Fillings, Oral Surgery, Stainless Steel Crowns, Endodontics (Root Canals), Harmful Habit Appliances for Kids (through age 14)

Emergency Care for Pain Relief, Amalgam (silver) fillings, Composite (tooth colored) Fillings for antior (front) teeth only, Oral Surgery (routine extractions)

Major 60% 50% 50% 50% Major 0% 0%Crowns, Inlays/Onlays, Bridges, Dentures, Denture Relines/Rebases, Denture Repair and Adjustments, Implants, Periodontic (deep gum) cleanings (4 per year)

These services are not covered under this plan. Members may receive a discount on non-covered services and may contact their participating provider to determine if any discounts are available.

Orthodontics OrthodonticsThese services are not covered under this plan. Members may receive a discount on non-covered services of up to 20%. Please contact your provider to inquire.

These services are not covered under this plan. Members may receive a discount on non-covered services. Please contact your provider to inquire.

DEDUCTIBLE DEDUCTIBLEApplies to all services EXCEPT Preventive. Applies to all services EXCEPT Preventive.

Individual 50$ 50$ 50$ 50$ Individual 50$ 50$ Family 150$ 150$ 150$ 150$ Family 150$ 150$ MAXIMUMS MAXIMUMSCalendar Year Annual Max Calendar Year Annual MaxExtended Annual Max Extended Annual MaxThis benefit helps members save money by ensuring they have access to Network Discounts AND 30% Coinsurance, after reaching their annual max. This is available to all members day one and there is no cap!Out-of-Network Out-of-Network

COVERAGE LEVEL Region 1 Region 2 Region 3 Region 1 Region 2 Region 3 COVERAGE LEVEL Region 1 Region 2 Region 3Employee Only 34.19$ 40.22$ 52.59$ 30.01$ 35.30$ 45.89$ Employee Only 11.14$ 13.10$ 17.03$ Employee + Spouse 68.39$ 80.46$ 104.59$ 60.00$ 70.59$ 91.77$ Employee + Spouse 25.23$ 29.68$ 38.59$ Employee + Child(ren) 87.20$ 102.58$ 133.36$ 76.51$ 90.01$ 117.01$ Employee + Child(ren) 29.61$ 34.83$ 45.28$ Employee + Family 121.39$ 142.81$ 185.65$ 106.51$ 125.31$ 162.90$ Employee + Family 46.62$ 54.84$ 71.30$

Choose the Humana Vision Plan that best meets your needs. Vision rates are the same for ALL regions.

BENEFITS IN OUT IN OUTExam With Dialation $10 Up to $30 $10 Up to $30 -Retinal Imaging Up to $39 N/A Up to $39 N/AContact Lens Exam (standard) $0 Up to $30 Up to $55 N/A

Frame Allowance $160 $80 allowance $130 $65 allowance

Standard Plastic Lenses $10 Up to $25/$40/$60/$100 $15 Up to $25/$40/$60/$100 -Single/Bifocal/Trifocal/Lenticular

Standard Progressives $10 $15 Up to $40

Premium Progressives $45/$55/$70/$25 Up to $40 each $110/$120/$135/$90 N/A

-Tier 1/Tier 2/Tier 3/Tier 4 copay & 80% - $120 allow copay, 80% - $120 allow

Contact lenses $160 $128 allowance $130 $104 allowanceFrequencyExam/Lenses or Contacts/Frame 1x 12 months 1x 12 months 1x 12 months 1x 12 monthsDiabetic Eye Care Benefit Included Allowance Included Allowance

COVERAGE LEVELEmployee Only 12.46$ 8.31$ Employee + Spouse 24.92$ 16.61$ Employee + Child(ren) 26.07$ 18.18$ Employee + Family 39.61$ 27.20$ * These exhibits are for illustration purposes only. Please see Humana's benefit summaries for complete details.

- Premium Plan - -Enhanced Plan-

HUMANA VISION PLAN OPTIONS

MONTHLY RATES MONTHLY RATES

Vision Option (160) Vision Option (130)

MONTHLY RATES MONTHLY RATES MONTHLY RATES

- Premium Plan- -Value Plan--Enhanced Plan-

Identify your region (the state of the employers main location)

HUMANA DENTAL PLAN OPTIONS

AL, KS, KY, LA, MO, MS, NE, OH, OK, PA, TN & WVAR, AZ, CO, DC, DE, FL, GA, IA, IL, IN, MD, MI, MN, NC, NV, SC, TX, UT, VA & WIAK, CA, CT, HI, ID, MA, ME, MT, ND, NH, NJ, NM, NY, OR, RI, SD, VT, WA & WY

Dental & Vision Rating Regions

Choose the Humana Dental Plan that best meets your needs. Rates by region are listed below.

Dental Option (PPO) Dental Option (TRP) Dental Option (Prev Plus)

N/A

N/A

90th 90th

N/A

$1,500Yes

$1,000Yes

N/A

90th

$1,000

1

2

3Underwriting Guidelines:- You must be a MSA Pro member to qualify for these plans and rates.- No employer contribution is required. Plans can be offered to your employees on a voluntary basis.- There are no waiting periods for timely enrollments.- A minimum of 2 employees must enroll in dental.- If vision and dental are sold together, a minimum of 2 employees must enroll in vision. If vision is sold without dentalthen a minimum of 5 employees must enroll in vision.- Visit www.Humana.com to view provider availability

- Dental Network: PPO/Traditional Preferred- Vision Network: Humana Insight Network

Ready to Enroll? Please contact:Kuhlmann Financial Services, [email protected]

Toll Free: 1-833-939-4002