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© ABB Group April 18, 2023 | Slide 1
IntroductionDoing Business Online with ABB
GFIS Commerce Applications
© ABB Group April 18, 2023 | Slide 2
About GFIS Application Operations
ABB Group Function Application Operations offer professional operational services for group and global applications. Examples of operational services include:
Functional support provided by service desk
Maintenance and development Management by Applications Operations
Operations Management utilizing shared infrastructure, standardized tools and processes
Objective is to make application ownership, management and operations easy for the businesses
Operational processes and procedures are based on de-facto standards as Information Technology Infrastructure library (ITIL, British standard institute) and Microsoft Operations Framework (MOF)
Services are offered on demand and relevant services for each application are agreed upon between application owner/process owner and Application Operations, confirmed via SLA (Service Level Agreement) or OLA (Operations Level Agreement)
ITIL processes
Microsoft Operations Framework
© ABB Group April 18, 2023 | Slide 3
About GFIS Commerce Applications
Helping ABB to increase Efficiency and improve customer enjoyed Quality while thereby creating competitive Advantage with the aim to support Profitability improvements based on proven Results.
BOL - Business Online
POL - Parts Online
OMS - Order Management Services
In scope SOX since 2006
eRepair - Repair Process (Added to Portfolio in 2009)
© ABB Group April 18, 2023 | Slide 4
Business Online - Key Business Drivers
Efficiency in Bid & Proposal process RFQ from customer can be forwarded all the way to factory Quotes built up on RFQs with full tracking of history
Efficiency in the ordering process Price and Order data available in quote, no re-entering of data Orders distribution to each units ERP eliminating double order
entry
Improve customer response time Enable LDUs and Regional Sales office to work more
independent Reuse of content in the demand chain (quote, frame
agreements)
Increased quality of service and supply to customer No mismatch in order content, same in all instances =>
delivered as ordered Customer has complete insight to offering and order status
through abb.com
© ABB Group April 18, 2023 | Slide 5
Business Online - Functionality Overview
24/7 Access 400,000 Products Extensive Product Search Product Images & Documentation My catalog functionality Company catalog functionality Access to ABB configurators Real-time stock availability Customer Specific Pricing Order Booking Request for Quotation Quotations handling Frame agreements Single Sign-On
Purchase Order Credit Card Payment Options Emergency Order Processing Order Tracking Past Order Details Automated Email Notification Fault Analysis for Repair Orders Warranty, Repair, Exchange and
Refurbished Service Orders Request for Order Change Real Time Shipment Traceability Mobile device connectivity Online approval workflow Instant Messaging
© ABB Group April 18, 2023 | Slide 6
Business Online - Architecture
Implementation scenario name for standard ABB Group applications and ABB Division specific applications with customer front end
Scope/Processes: Specification – Front End Configuration, Pricing Calculations, RFQ & Quotation Handling, Order Management, Order Change Handling
Products included: Configurable products, Smaller systems, Add-ons, Parts, Local products, etc.
ABB Group Applications
Local Units ERP (i.e. OsA Country ERPs)
DivisionApplications
BusinessOnLine
Order Management System
ERPERPERPSU ERP
ERPPU ERP
ABBProducts
ABBLibrary
ProductConfigurator
WebConfigForwarder app
Installed base
© ABB Group April 18, 2023 | Slide 7
Business Online – Metrics 2008
38.3% higher revenue compared to 2007 (371 MUSD)
10.0% lower orders compared to 2007 (32,000)
3.3% higher order lines compared to 2007 (80,000)