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STM Quality Limited

8D Problem Solving

TOTAL QUALITY MANAGEMENT

8D Problem Solving

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STM Quality Limited

Ford Motor Company started a problem solving process known as

8D which takes

8 Disciplines

and uses them to tackle engineering problems

What is 8D?

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STM Quality Limited

8 Disciplines

A typical form is used for the 8D approach to problem solving

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STM Quality Limited

8D Problem Solving

By taking this approach we can continuously improve quality by

eliminating the causes of problems and prevent their reoccurrence.

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STM Quality Limited

What are the 8 Disciplines?

1.Define the problem.2.Build a team.3.Containment action.4.Determine the root cause.5.Verify the root cause.6.Corrective Action.7.Prevention.8.Congratulate the team.

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STM Quality Limited

Do we know EXACTLY what the problem is?

Have we seen the problem before?

What evidence of the problem is available?

D1. Define the Problem

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STM Quality Limited

D2. Build a Team

Once a problem has been bought to our attention, a team must be formed to tackle the problem.

Ideally, this will be a

team of people with a variety of skills and knowledge related to the problem.

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STM Quality Limited

D3. Containment Action

What action can be taken immediately?

Do we have stocks that need sorting?

Are we still manufacturing parts with the problem?

Will the actions that we take cause other problems?

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STM Quality Limited

D4. Determine the Root Cause

Has the cause of the problem been identified?

Is there more than one cause?

Did we refer to the F.M.E.A.?

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STM Quality Limited

D5. Verify the Root Cause

Are we sure that the root cause has been properly identified?

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STM Quality Limited

D6. Corrective Action

Has everyone been notified of the actions taken?

Have we reviewed and updated the relevant F.M.E.A.?

Have any temporary short term fixes been removed?

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STM Quality Limited

D7. Prevention

Have we taken all actions to prevent reoccurrences?

Have we considered other similar products or processes?

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STM Quality Limited

D8. Congratulate the Team

Have we identified each individual team members contribution to solving the problem?

Have we acknowledged and appreciated the efforts involved?

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STM Quality Limited

8D

We have now seen the 8D problem solving method.

You may be called upon to help solve a problem.

Understanding the 8D approach will help in tackling future problems.