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© BLR®—Business & Legal Resources
Violence in the WorkplaceHow to Prevent and Defuse for Employees
Massachusetts Trade Self-Insurance Group, Inc.
Safety Awareness For Everyone from Cove Risk Services
© BLR®—Business & Legal Resources
Session Objectives
You will be able to:• Identify the causes of workplace violence• Spot the signs of potential violence• Follow required security procedures• Respond effectively to violent acts• Recognize and respond to terrorist threats
© BLR®—Business & Legal Resources
What You Need to Know
• The risks of workplace violence• Factors that contribute to violence• Symptoms of impending violence• Security measures to prevent violence• Proper response to violent incidents• Proper response to terrorist threats
© BLR®—Business & Legal Resources
Sources of Violence
• Employees• Former employees• Customers• Other outsiders• Criminals• Terrorists
© BLR®—Business & Legal Resources
Who’s Affected by Violence?
• Victims• Witnesses• Co-workers• Customers and others
© BLR®—Business & Legal Resources
Encounters with Violence
• 1/6 of violent crimes occur in the workplace• Violence is the second leading cause of
workplace deaths• 18,000 are assaulted at work each week• Violence costs industry millions a year• Some employees face higher risks
© BLR®—Business & Legal Resources
Triggers of Violence
• Layoff• Firing• Bad-behavior warning• Poor performance review• Conflict with co-worker
© BLR®—Business & Legal Resources
Triggers of Violence (cont.)
• Domestic violence• Disputes with
ex-partners• Alcohol or drug abuse• Emotional problems• Financial difficulties
© BLR®—Business & Legal Resources
Triggers of Violence (cont.)
• Customer interactions• Robberies, muggings, etc.• Random acts of violence
© BLR®—Business & Legal Resources
Background on Violence
• Questions?
© BLR®—Business & Legal Resources
Spot the Signs
Of potential for violence:• Threatening to get even• Blaming others• Talking about violence or
weapons• Holding grudges
© BLR®—Business & Legal Resources
Spot the Signs (cont.)
Of immediate threat:• Threatening words or
moves• Raising voice level• Abusive language
© BLR®—Business & Legal Resources
First Response
• Do:– Remain calm– Show respect– Focus on problem– Alert co-workers– Report the incident
• Don’t:– Argue or raise your voice– Mimic an angry person’s behavior
© BLR®—Business & Legal Resources
Know Security Measures
• Cameras, silent alarms• Locks, coded entry• Lighting• Reporting procedures• Conflict resolution
training• Counseling
© BLR®—Business & Legal Resources
Follow Security Procedures
• Report strangers • Escort visitors• Wear ID• Lock valuables • Report missing items
or signs of break-in• Use danger signal
© BLR®—Business & Legal Resources
Work Safely After Hours
• Let people know• Avoid being alone• Stay near phones• Lock office door
© BLR®—Business & Legal Resources
Work Safely After Hours (cont.)
• Let security know when you leave
• Walk out with someone• Check car before
getting in• Sit near driver on
public transportation
© BLR®—Business & Legal Resources
Personal Security
• Keep vehicle doors locked
• Walk in busy, well-lit areas
• Walk purposefully• Make eye contact• Check your
surroundings
© BLR®—Business & Legal Resources
Personal Security (cont.)
• Go into a store if you’re followed• Carry only the money you need• Divide valuables on your person• Carry items close to your body• Check your vehicle before entering
© BLR®—Business & Legal Resources
Violent Confrontations
• Don’t resist a robbery• Try to fight off physical
assault• Report the incident• Don’t clean up until
you’ve been examined• Deal with your reaction
© BLR®—Business & Legal Resources
Action Against Violence
• Questions?
© BLR®—Business & Legal Resources
Terrorist Threats
• Likely strikes• Potential targets
© BLR®—Business & Legal Resources
Cyberterrorism
• Company measures– Firewall– Virus protection
• Employee practices– Never install unlicensed
software– Delete suspicious e-mail– Never reveal passwords– Avoid illegal websites
© BLR®—Business & Legal Resources
CBRN• Chemical agents
• Biological agents
• Radioactive weapons
• Nuclear strikes
© BLR®—Business & Legal Resources
• Suspicious letters– Don’t open– Place in plastic container– Isolate it from everyone– Report it
• Unexpected packages– Report unattended objects– Look for bad or missing
addresses, oily stains, lopsided shapes
© BLR®—Business & Legal Resources
Response to Terrorism
• Turn off ventilation units• Leave the area• Close off area• Call 911• Notify your supervisor
and security• Make list of affected
people
© BLR®—Business & Legal Resources
Evacuate, If Necessary
• Know evacuation signal• Listen for instructions• Shut down equipment• Close doors and windows• Follow exit route• Go to assembly area
© BLR®—Business & Legal Resources
Shelter in Place
• Locate emergency kit• Turn off HVAC equipment • Go to sheltering room • Shut windows and doors• Seal windows, doors,
and vents• Listen to the radio
© BLR®—Business & Legal Resources
The Aftermath
• Signs of distress– Withdrawing from peers– Calling in sick– Overworking– Difficulty concentrating
• Ways of coping– Talk about it– Spend time with loved ones– Turn TV coverage off– Seek professional help
© BLR®—Business & Legal Resources
Key Points to Remember
• Workplace violence can take many forms and has numerous causes
• Keep alert to signs of potential violence and take immediate action when you recognize them
• Make sure to follow security procedures and encourage co-workers to do likewise
Massachusetts Trade Self-Insurance Group, Inc.
Safety Awareness For Everyone from Cove Risk Services