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© Cambridge University Press 2012
OPERATIONS MANAGEMENT FUNCTION
AREA OF STUDY 3
UNIT 3CORPORATE MANAGEMENT
CHAPTER 7OPTIMISING OPERATIONS
© Cambridge University Press 2012
The aim of the operations manager
The aim of the operations manager is toextract maximum amounts of productivity atthe highest levels of quality from theproduction process, while at the same time,achieving the organisation’s ethical and socialresponsibility objectives.
© Cambridge University Press 2012
Facilities design and layoutStrategies that may be adopted include thefollowing:Facilities design and layout• Optimising the use of physical space.
Making• the best use of equipment, including a
program of regular maintenance.
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Facilities design and layout (cont.)
• Appropriate layout of plant and equipment and thus streamlining the production process.
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Types of layout Types of layout:• Fixed position – product remains in one
position• Process/functional – like
processes/equipment grouped together• Product – assembly line where product
moves
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Types of layout (cont.)
• Mass customisation• Cell production• Consideration must also be given to
employee work environment (ergonomics) and occupational health and safety
• Other system changes may include adoptionof lean manufacturing and virtual factorymodel.
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Introduction of technologyIntroduction oftechnology• Offers greater
efficiency and quality. Some examples include CAM, CNC, robotics andvirtual offices.
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Materials and supply chain management
Materials and supply chain managementIncluding:• Inventory management systems, e.g. JIT• Computerisation• Sourcing and maintaining a regular and
reliable supply of high-quality inputs.
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Management of quality programs
Management of quality programsThere are three types:• Quality control – reactive checking at end of
a process or of completed product
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Management of quality programs• Quality assurance –
building quality into work processes to prevent errors before they can occur
• Total Quality Management.
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Social responsibilitySocial responsibility• Programs are important to gaining and
maintaining competitiveness. Some examples include waste minimisation, reduction of emissions, enhanced employee and community quality of life, business sustainability.
