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copy Copyright 2008 NorthSky Nonprofit Network All rights reserved
Getting Started with Your New Volunteer
Presented by
bull Introductionsbull 2-minute refresher the new volunteer
demographicbull Designing a volunteer orientation sessionbull Training techniquesbull Components of a volunteer manual
bull Workshop evaluation
Workshop Agenda
bull Different profile ndash different needsbull Important to create roles that meet needs bull Essential to have the structure in placebull Important to involve staff and gain supportbull Infrastructure is critical for successbull Successful recruitment relies on relationships
Two Minute Refresher The New Volunteer
bull Youngerbull Busierbull Seeking meaningful opportunitiesbull Impatient with time-wasting activitiesbull Desire social connectionsbull Some are donorsbull Graduation requirements create a pool of younger volunteersbull Some are looking for job experience training re-entry to
employment
Profile of the New Volunteer
bull Motivates and excites the volunteerbull Prepares the individual for successbull Builds team relationshipsbull Educates to be an ambassador
Successful orientationof the New Volunteer
bull Be ready- name tag handbookequipment etc
bull Be warm amp welcoming enthusiasticbull Spend sufficient timebull Reinforce the importance of their rolebull Enthusiastic introductions to othersbull Involve other volunteers in welcome
Successful orientation motivates amp excites
bull Provide thorough instructions on organization volunteer role and equipment
bull Provide written resource amp contact informationbull Encourage amp respond to questionsbull Identify a volunteer ldquobuddyrdquobull Schedule a follow-up date
Successful orientation prepares for success
bull Involve other team members in orientationbull Notify and prepare team of volunteer role amp
start datebull Introduce to other team membersbull Provide contact names amp phone numbers
Successful orientation builds team relationships
bull Provide verbal amp written information mission values systems and structure history future plans
bull Discuss volunteerrsquos role as an ambassador- give examples
bull Discuss volunteerrsquos role in customer service- give examples
bull Review the 200-word water cooler message
Successful orientation educates to be an ambassador
__ Overview of organizational mission values history services amp programs structure future plans
__ Tour__ Overview of department introduction to executive team
staff amp volunteers__ Review written position description__ Job instructions__ Risk management issues__ Relevant policies amp procedures __ Time log amp absences__ Equipment (as pertinent) ndashphones copy machine etc__ Policies__ Dress code
Successful orientationchecklist
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
bull Introductionsbull 2-minute refresher the new volunteer
demographicbull Designing a volunteer orientation sessionbull Training techniquesbull Components of a volunteer manual
bull Workshop evaluation
Workshop Agenda
bull Different profile ndash different needsbull Important to create roles that meet needs bull Essential to have the structure in placebull Important to involve staff and gain supportbull Infrastructure is critical for successbull Successful recruitment relies on relationships
Two Minute Refresher The New Volunteer
bull Youngerbull Busierbull Seeking meaningful opportunitiesbull Impatient with time-wasting activitiesbull Desire social connectionsbull Some are donorsbull Graduation requirements create a pool of younger volunteersbull Some are looking for job experience training re-entry to
employment
Profile of the New Volunteer
bull Motivates and excites the volunteerbull Prepares the individual for successbull Builds team relationshipsbull Educates to be an ambassador
Successful orientationof the New Volunteer
bull Be ready- name tag handbookequipment etc
bull Be warm amp welcoming enthusiasticbull Spend sufficient timebull Reinforce the importance of their rolebull Enthusiastic introductions to othersbull Involve other volunteers in welcome
Successful orientation motivates amp excites
bull Provide thorough instructions on organization volunteer role and equipment
bull Provide written resource amp contact informationbull Encourage amp respond to questionsbull Identify a volunteer ldquobuddyrdquobull Schedule a follow-up date
Successful orientation prepares for success
bull Involve other team members in orientationbull Notify and prepare team of volunteer role amp
start datebull Introduce to other team membersbull Provide contact names amp phone numbers
Successful orientation builds team relationships
bull Provide verbal amp written information mission values systems and structure history future plans
bull Discuss volunteerrsquos role as an ambassador- give examples
bull Discuss volunteerrsquos role in customer service- give examples
bull Review the 200-word water cooler message
Successful orientation educates to be an ambassador
__ Overview of organizational mission values history services amp programs structure future plans
__ Tour__ Overview of department introduction to executive team
staff amp volunteers__ Review written position description__ Job instructions__ Risk management issues__ Relevant policies amp procedures __ Time log amp absences__ Equipment (as pertinent) ndashphones copy machine etc__ Policies__ Dress code
Successful orientationchecklist
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
bull Different profile ndash different needsbull Important to create roles that meet needs bull Essential to have the structure in placebull Important to involve staff and gain supportbull Infrastructure is critical for successbull Successful recruitment relies on relationships
Two Minute Refresher The New Volunteer
bull Youngerbull Busierbull Seeking meaningful opportunitiesbull Impatient with time-wasting activitiesbull Desire social connectionsbull Some are donorsbull Graduation requirements create a pool of younger volunteersbull Some are looking for job experience training re-entry to
employment
Profile of the New Volunteer
bull Motivates and excites the volunteerbull Prepares the individual for successbull Builds team relationshipsbull Educates to be an ambassador
Successful orientationof the New Volunteer
bull Be ready- name tag handbookequipment etc
bull Be warm amp welcoming enthusiasticbull Spend sufficient timebull Reinforce the importance of their rolebull Enthusiastic introductions to othersbull Involve other volunteers in welcome
Successful orientation motivates amp excites
bull Provide thorough instructions on organization volunteer role and equipment
bull Provide written resource amp contact informationbull Encourage amp respond to questionsbull Identify a volunteer ldquobuddyrdquobull Schedule a follow-up date
Successful orientation prepares for success
bull Involve other team members in orientationbull Notify and prepare team of volunteer role amp
start datebull Introduce to other team membersbull Provide contact names amp phone numbers
Successful orientation builds team relationships
bull Provide verbal amp written information mission values systems and structure history future plans
bull Discuss volunteerrsquos role as an ambassador- give examples
bull Discuss volunteerrsquos role in customer service- give examples
bull Review the 200-word water cooler message
Successful orientation educates to be an ambassador
__ Overview of organizational mission values history services amp programs structure future plans
__ Tour__ Overview of department introduction to executive team
staff amp volunteers__ Review written position description__ Job instructions__ Risk management issues__ Relevant policies amp procedures __ Time log amp absences__ Equipment (as pertinent) ndashphones copy machine etc__ Policies__ Dress code
Successful orientationchecklist
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
bull Youngerbull Busierbull Seeking meaningful opportunitiesbull Impatient with time-wasting activitiesbull Desire social connectionsbull Some are donorsbull Graduation requirements create a pool of younger volunteersbull Some are looking for job experience training re-entry to
employment
Profile of the New Volunteer
bull Motivates and excites the volunteerbull Prepares the individual for successbull Builds team relationshipsbull Educates to be an ambassador
Successful orientationof the New Volunteer
bull Be ready- name tag handbookequipment etc
bull Be warm amp welcoming enthusiasticbull Spend sufficient timebull Reinforce the importance of their rolebull Enthusiastic introductions to othersbull Involve other volunteers in welcome
Successful orientation motivates amp excites
bull Provide thorough instructions on organization volunteer role and equipment
bull Provide written resource amp contact informationbull Encourage amp respond to questionsbull Identify a volunteer ldquobuddyrdquobull Schedule a follow-up date
Successful orientation prepares for success
bull Involve other team members in orientationbull Notify and prepare team of volunteer role amp
start datebull Introduce to other team membersbull Provide contact names amp phone numbers
Successful orientation builds team relationships
bull Provide verbal amp written information mission values systems and structure history future plans
bull Discuss volunteerrsquos role as an ambassador- give examples
bull Discuss volunteerrsquos role in customer service- give examples
bull Review the 200-word water cooler message
Successful orientation educates to be an ambassador
__ Overview of organizational mission values history services amp programs structure future plans
__ Tour__ Overview of department introduction to executive team
staff amp volunteers__ Review written position description__ Job instructions__ Risk management issues__ Relevant policies amp procedures __ Time log amp absences__ Equipment (as pertinent) ndashphones copy machine etc__ Policies__ Dress code
Successful orientationchecklist
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
bull Motivates and excites the volunteerbull Prepares the individual for successbull Builds team relationshipsbull Educates to be an ambassador
Successful orientationof the New Volunteer
bull Be ready- name tag handbookequipment etc
bull Be warm amp welcoming enthusiasticbull Spend sufficient timebull Reinforce the importance of their rolebull Enthusiastic introductions to othersbull Involve other volunteers in welcome
Successful orientation motivates amp excites
bull Provide thorough instructions on organization volunteer role and equipment
bull Provide written resource amp contact informationbull Encourage amp respond to questionsbull Identify a volunteer ldquobuddyrdquobull Schedule a follow-up date
Successful orientation prepares for success
bull Involve other team members in orientationbull Notify and prepare team of volunteer role amp
start datebull Introduce to other team membersbull Provide contact names amp phone numbers
Successful orientation builds team relationships
bull Provide verbal amp written information mission values systems and structure history future plans
bull Discuss volunteerrsquos role as an ambassador- give examples
bull Discuss volunteerrsquos role in customer service- give examples
bull Review the 200-word water cooler message
Successful orientation educates to be an ambassador
__ Overview of organizational mission values history services amp programs structure future plans
__ Tour__ Overview of department introduction to executive team
staff amp volunteers__ Review written position description__ Job instructions__ Risk management issues__ Relevant policies amp procedures __ Time log amp absences__ Equipment (as pertinent) ndashphones copy machine etc__ Policies__ Dress code
Successful orientationchecklist
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
bull Be ready- name tag handbookequipment etc
bull Be warm amp welcoming enthusiasticbull Spend sufficient timebull Reinforce the importance of their rolebull Enthusiastic introductions to othersbull Involve other volunteers in welcome
Successful orientation motivates amp excites
bull Provide thorough instructions on organization volunteer role and equipment
bull Provide written resource amp contact informationbull Encourage amp respond to questionsbull Identify a volunteer ldquobuddyrdquobull Schedule a follow-up date
Successful orientation prepares for success
bull Involve other team members in orientationbull Notify and prepare team of volunteer role amp
start datebull Introduce to other team membersbull Provide contact names amp phone numbers
Successful orientation builds team relationships
bull Provide verbal amp written information mission values systems and structure history future plans
bull Discuss volunteerrsquos role as an ambassador- give examples
bull Discuss volunteerrsquos role in customer service- give examples
bull Review the 200-word water cooler message
Successful orientation educates to be an ambassador
__ Overview of organizational mission values history services amp programs structure future plans
__ Tour__ Overview of department introduction to executive team
staff amp volunteers__ Review written position description__ Job instructions__ Risk management issues__ Relevant policies amp procedures __ Time log amp absences__ Equipment (as pertinent) ndashphones copy machine etc__ Policies__ Dress code
Successful orientationchecklist
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
bull Provide thorough instructions on organization volunteer role and equipment
bull Provide written resource amp contact informationbull Encourage amp respond to questionsbull Identify a volunteer ldquobuddyrdquobull Schedule a follow-up date
Successful orientation prepares for success
bull Involve other team members in orientationbull Notify and prepare team of volunteer role amp
start datebull Introduce to other team membersbull Provide contact names amp phone numbers
Successful orientation builds team relationships
bull Provide verbal amp written information mission values systems and structure history future plans
bull Discuss volunteerrsquos role as an ambassador- give examples
bull Discuss volunteerrsquos role in customer service- give examples
bull Review the 200-word water cooler message
Successful orientation educates to be an ambassador
__ Overview of organizational mission values history services amp programs structure future plans
__ Tour__ Overview of department introduction to executive team
staff amp volunteers__ Review written position description__ Job instructions__ Risk management issues__ Relevant policies amp procedures __ Time log amp absences__ Equipment (as pertinent) ndashphones copy machine etc__ Policies__ Dress code
Successful orientationchecklist
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
bull Involve other team members in orientationbull Notify and prepare team of volunteer role amp
start datebull Introduce to other team membersbull Provide contact names amp phone numbers
Successful orientation builds team relationships
bull Provide verbal amp written information mission values systems and structure history future plans
bull Discuss volunteerrsquos role as an ambassador- give examples
bull Discuss volunteerrsquos role in customer service- give examples
bull Review the 200-word water cooler message
Successful orientation educates to be an ambassador
__ Overview of organizational mission values history services amp programs structure future plans
__ Tour__ Overview of department introduction to executive team
staff amp volunteers__ Review written position description__ Job instructions__ Risk management issues__ Relevant policies amp procedures __ Time log amp absences__ Equipment (as pertinent) ndashphones copy machine etc__ Policies__ Dress code
Successful orientationchecklist
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
bull Provide verbal amp written information mission values systems and structure history future plans
bull Discuss volunteerrsquos role as an ambassador- give examples
bull Discuss volunteerrsquos role in customer service- give examples
bull Review the 200-word water cooler message
Successful orientation educates to be an ambassador
__ Overview of organizational mission values history services amp programs structure future plans
__ Tour__ Overview of department introduction to executive team
staff amp volunteers__ Review written position description__ Job instructions__ Risk management issues__ Relevant policies amp procedures __ Time log amp absences__ Equipment (as pertinent) ndashphones copy machine etc__ Policies__ Dress code
Successful orientationchecklist
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
__ Overview of organizational mission values history services amp programs structure future plans
__ Tour__ Overview of department introduction to executive team
staff amp volunteers__ Review written position description__ Job instructions__ Risk management issues__ Relevant policies amp procedures __ Time log amp absences__ Equipment (as pertinent) ndashphones copy machine etc__ Policies__ Dress code
Successful orientationchecklist
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
The objective of training is to equip volunteers with appropriate skills and knowledge to
carry out the work they have agreed to perform effectively
Successful orientationtraining techniques
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
bull Skills needed to perform the taskposition
bull Knowledge and information needed to perform the taskposition
bull Attitudes needed for healthy and successful performance of the position
Successful orientationtraining techniques
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
Two types of trainingFormal
ClassroomField tripsRole playsCase studies
InformalOn-the-job demonstration
Successful orientationtraining techniques
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
Successful orientationtraining techniques
Individuals generally have a preferred style of learningbull Auditory (they like the lecture)bull1048707 Visual (they like the transparencies and
handouts)bull Kinesthetic (they like exercises and self-
learning activities)
A good trainer includes all styles so as to reach a diverse audience
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
Successful orientationtraining techniques
The energy of your audience will fluctuate
bull Early morning is generally best for lecturebull Mid-morning optimal for group involvement
bull Late morning best time for tough work ndash people most alert
bull After lunch- use participant involvement
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
Other tips
bull Use your voice and body to retain participant attention
bull Use stories and examples to make your points
Successful orientationtraining techniques
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
bullConcentrate all Volunteer reference materials intoan easy handbook
bullInfluence Volunteer behavior and practice
bullEducate Volunteer as to roles and responsibilities
bullImprove Volunteer productivity and efficiency
bullEnsure all Volunteers are ldquoon the same pagerdquo- consistency
bullJump-start new Volunteersrsquo participation amp contributions
bullInsure legal compliance
bullProvides a tool for managing challenging volunteers
The Volunteer Manualpurpose
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
1 Welcome2 Table of Contents3 Overview of organizational mission values history services amp programs structure future plans4 Contact names and numbers5 Telephone use and instructions6 Volunteer role descriptions7 Code of Conduct8 Time log reporting9 Policies
Reporting hoursSafetyDress codeAbsenteeismSmokingConfidentialityInternet use
__
The Volunteer Manualcomponents
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
Other tips
Make it skim able ndash easy to quickly referenceUse pictures charts graphicsUpdate the manual annuallyInvolve volunteers in reviews and updates
The Volunteer Manualother guidelines
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
What Questions Do You Have
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
Volunteer Center of the United Way of Northwest Michigan
wwwstartherestaynearcom
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
NorthSky Resource Centerwwwnorthskynonprofitnetworkorg
Thank You
Contact NorthSky at2319293934
bull Presented by
Thank You
Contact NorthSky at2319293934
bull Presented by
