Embed Size (px)
Citation preview
Streamline Your Office Processes – Cut Costs &
Improve Satisfaction
PRESENTED BY:CYNDI MCNUTT AND ALISON PETERSON
ORTHO NORTHEAST
Objectives
Discover numerous time saving techniques utilizing Centricity PM and EHR
Improve patient satisfaction through the use of customized patient kiosks
Reduce errors in front office activities while enhancing the amenities provided to patients and providers
Front Office Staff
Receptionist – Verifies demographics, scans identification and insurance cards
Registrar – Inputs insurance information, demographics, and initial medical health history
Cashier – Collects copayment/patient balances and schedules follow up appointments
Customer Service Representative – Works closely with clinical staff to complete FMLA, Disability and Medical Necessity.
Objective 1
Discover numerous time saving techniques utilizing Centricity PM and EHR
ColoringPreparation for Appointments
Review Appointment Schedules
Auto-Coloring
Coloring Appointment Status
ReceptionistWhat we were doing… 13 clicks!
Receptionist – Check In3 clicks!
Check Out
Customer Service Electronic Forms
Objective 2
Improve patient satisfaction through the use of customized patient kiosks
Kiosk
Patient check in
Receptionist Safety Net
On-Time Board Automated
On-Time Board Clinical Pod Screen
Rooming Screen
Objective 3
Reduce errors in front office activities while enhancing the amenities provided to patients and providers
Registration Taking on a New Role
Check Out Appointment Card
Patient Duration Report Monitor Patient
Flow
It all started
when I felt a POP!
Get back to living!
Ortho NorthEast
