+

District Councilof Fair Sailing

SA Carers Excellence AwardsCategory 1: Outstanding customer service / initiative for carers as a customer by a community agency (not for profit or government).

+District Council of Fair Sailing

• Approx. 90kms from Adelaide

• 50% of population over 65

• Seaside town, with outstanding beaches and rare flora and fauna.

+

+Facts about DC of Fair Sailing

• Council region has population of 100,00 (off season) 250,000 (high season)

• Won State Tourism Award for art history trail in 2010 and 2012

• Half of permanent residents are of retirement age

• Increasing influx of families and “sea-changes” (lifestyle choice)

• One of the fastest growing communities in the State, with an average growth in excess of 3 % per annum for the past five years.

+

+ “The accommodation was perfect for our needs, everything was thought of”

“The beach was magic, the food outstanding, a perfect seaside escape”

“We are already planning our next trip back, they really understand carers needs”

“100% relaxation = happiness”

+

+

+

• Set standards

• Monitor standards continue to be met

• Builds trust and confidence.

+ Impact

+Impact

Carers Coming to DC of Fair Sailing

Carers_Over 65 Carers_Under 30Carees_Disability Carees_Chronic Illness

+

Recognition

+Recognition

+Engagement

+Engagement

+

+Partnerships

+Evaluation results to date

• Customer satisfaction survey

• Business satisfaction survey

• Increase in revenue to the DC of Fair Sailing

• Increase in enquiries - local accommodation

• Website and portal hits measured

• Social media activity increased.

+DC of Fair Sailing

• The carer holiday destination of choice

• Instead of; “would you like fries with that?”

We ask; “would you like respite with that?”

+Thank You

• We are the greatest

• You can learn from us

• Follow our lead

• Turn Care Aware into Carer Award