© Info24 AB tingco BUSINESS SYSTEMS FOR CONNECTED MACHINES Experiences as SME in a Celtic project Online business system for M2M and IoT EUREKA/Celtic-Plus

© Info24 ABtingco BUSINESS SYSTEMS FOR CONNECTED MACHINES

Experiences as SME in a Celtic project

Online business system for M2M and IoT

EUREKA/Celtic-Plus EU project

tingco Creating value for the Internet of Things®


Cloud service

Operations 7/24/365

Device management

Financial transactions and billing

Product management

Service management

Customer service management

Data mining and BI

Database services and open API

Our main service features


Customers and partners generating value with our tingco services

References

Civil Security

http://www.kth.se/


Case study – Smart grid

Customer:Fortum (Europe)

The Challenge:How to control Electrical Vehicle charge points via Web - mobile apps and integration with backend systems. Manage billing for charging via RFID, SMS and invoice.

The Solution:tingco business system enables billing, monitoring and control of EV-charge points and integration to mobile apps. and partners


Case study – Smart grid

Infrastructure IT and communication Charge poles

Operations and maintenance

Customer service

100

90

80

70

60

25%25%

25% 25%

Webb Admin


Case study – Snow removal

Customer:Service provider

The Challenge:How to collect and integrate snow removal data (Position, weather, usage) from vehicles in Sweden and Norway and deliver data to partners and authorities?

The Solution:tingco integrates with and collect data from all the types of snow removal equipment and distribute this to the authorities and partners


EUREKA/Celtic-Plus EU project

2011 - 2014





Use caseSnow removal

The job: Collection of mission critical data for invoicing ofperformed work in the field in real time 7/24/365 days a year.


QoE related to timely transfer of the right information to the right end-users


Defining and monitoring a QoE based SLA is a challenge but also the solution for a happy customer

100% QoS is not good enough..for a cloud based service provider!



Our experience participating as an SME so far:

First the good stuff…

• Exiting project as there is so much to win commercially if you can enhance the QoE for the customer

• Positive experience with different participants in several countries.• Strong support from participating organisations specially from the

University BTH, Markus Fiedler ,Patrik Arlos and also from the project leader Orange and Frederic Guyard

• An impressive knowledge from participating researchers and we have learned a lot during the process so far.

• Our relation with Celtic as an organisation has also worked well without problems.


Our experience participating as an SME so far:

What has worked less good and can be improved…

• We started with a challenge.. our Use case..a cloud service without contact with the end customer..

• Everything takes looonger than you plan-ALWAYS!• More work than planned and specially now towards the end.

– Working with parallel processes for us with preparation for implementation already from the start would have been better..

• As a SME and a non researcher we focus on our use case and the reporting is difficult as we are not used to writing scientific reports.

- A closer dialog round reporting would probably improve our own performance


Björn Sabel [email protected]

Patrik Arlos [email protected]

Thank you

Documents

© Info24 AB tingco BUSINESS SYSTEMS FOR CONNECTED MACHINES Experiences as SME in a Celtic project Online business system for M2M and IoT EUREKA/Celtic-Plus