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Information Technology ServicesSouth Puget Sound Community College
Joint Administrative Committee - December 2014
To provide and manage the technology to support the mission and core themes of South Puget Sound Community College
To continuously assess and improve the quality of IT services offered
To provide guidance in planning for effective and strategic use of emerging technologies
To provide excellent customer service through consistency, reliability and accessibility
IT Services Mission
Infrastructure ArchitectureData Center Operations, Systems Administration, Database Management, Storage – local and cloud
System Backups
Network Optimization - Wired and Wireless
Telecom Systems and Voice over IP Project Management – Capital Projects
IT Services Organization
IT
Strategy
Client Services
Application
Services
Managed IT Services
Infrastructure Services
- Systems
Sekar Thiagarajan – Director
Steve Bowker – Assistant Director, Security and System Administration
Eric Greiff – System Administration, Server Administration
Alanna Gehr – Telecom, Networking, Project Management
Auto Carr – Networking, Telecom, System Administration
Paul Greer – Networking, Desktop Support
Systems
Enterprise SolutionsContent Management and PortalsWebsite Application ManagementProject Management - Software
Network Optimization - Wired and Wireless
Telecom Systems and Voice over IP Project Management – Capital Projects
Infrastructure ArchitectureData Center Operations, Systems Administration, Database Management, Storage – local and cloud
System Backups
IT
Strategy
Client Services
Application
Services
Managed IT Services
Infrastructure Services
IT Services Organization – Application Support
Doug Marsh – Developer Darren Brewster – Developer
Missy Yates – Project Management
Application Development and Support
Application & Web Development – It takes a Team!
Enterprise SolutionsContent Management and PortalsWebsite Application ManagementProject Management - Software
Network Optimization - Wired and Wireless
Telecom Systems and Voice over IP Project Management – Capital Projects
Infrastructure ArchitectureData Center Operations, Systems Administration, Database Management, Storage – local and cloud
System Backups
Help DeskDesktop Support Services including Classroom A/VImage ManagementCustomer Services
IT
Strategy
Client Services
Application
Services
Managed IT Services
Infrastructure Services
IT Services Organization
Carl Milton – Manager Help Desk
James Cook Chester Baldwin
Client Services
Desktop Support Doug Greer Jay Thomas Ted Fabian-Smith Larry Astrop Paul Greer
…And a cast of interns and hourly employees
Enterprise SolutionsContent Management and PortalsWebsite Application ManagementProject Management - Software
Network Optimization - Wired and Wireless
Telecom Systems and Voice over IP Project Management – Capital Projects
Infrastructure ArchitectureData Center Operations, Systems Administration, Database Management, Storage – local and cloud
System Backups
Business PartnershipsPlanning, Architecture, Security Audits, Business ContinuityStaff Development and Organization
IT
Strategy
Client Services
Application
Services
Managed IT Services
Infrastructure Services
Help DeskDesktop Support Services, including Classroom A/VImage ManagementCustomer Services
IT Services Organization
Project Management CTC Link Communication and Coordination Technology Training Support for Application Development Software License Management Technology Purchasing Support for Technology Budget & Inventory
IT AdministrationMissy
IT Governance & Compliance Continuous Process & Service Improvement Imagining Growth Building Partnerships Re-thinking the Enterprise
How can technology help the College and its constituencies meet their goals?
How can IT Services play a key role in each of the College’s core themes?
How can we stay current with a changing technology field without losing customer focus?
How do we balance the security and integrity of the College’s systems without stifling creativity and innovation?
IT Planning and ManagementLori & Sekar & Carl & Steve
Continuous Process Improvement
Continuous Process Improvement
Plan
Design
Execute / Implemen
t
Assess / Measure
Act
What you can do to help us to improve:
Bring the Problem
Work on the Solution together
Lacey Campus – Buildings 1 & 3
What’s Going On?
Bandwidth increased 5X
New Storage – 36 TB!
New Systems for some Instructional Programs
New Point of Sale Systems & Compliance
New Anti-Virus Software
VPN for Secure Remote Access
Building Moves & Construction Infrastructure
Podium Upgrades – Management of Classroom A/V
New Software to Create and Deploy Images
New Inventory Management
New Adobe Licensing
Improved Project Management & Service Management
New Web Development Platform & ApplicationsWhat Have We Done For You Lately?
Print Management for StudentsNew Library SystemTiered Wireless AccessMath LabConcierge Desk in 22New Home for IT Services
New Website (with College Relations)Student Portal…
Previews of Coming Attractions
Previews of Coming Attractions
Website Redesign Website Features – Drupal
Previews of Coming Attractions
Portal
Your Questions?
“We’re IT and we’re here to help!”
