Joseph Fuccillo CTO & Co-Founder Nectar Corp Tom Tuttle VP
Business Development Nectar Corp James Fry Global Manager for
Managed Lync Solutions Verizon Enterprise Solutions
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Agenda The Lync SDN API Lync network monitoring how a partner
uses the SDN API A Service Providers view: the value of automated
diagnostics for a Managed Lync service offering
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Southbound APIs Dynamic Provisioning & Policy (OpenFlow,
etc.) Northbound APIs (RESTful; undefined) SDN Controller
Centralized Control Plane (BGP, OSPF, etc) Centralized Network
Services (Diagnostics, QoS, Traffic Engineering, Security, etc)
Distributed Control Plane with 30+ year old routing protocols (BGP,
OSPF, etc) Distributed Network Services (Diagnostics, QoS,
security, etc)
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Lync SDN API PSTN WAN PE4 PE3 PE2 PE1 SP Data Center R1 CE2 CE3
CE4 CE1 Controller IGP/EGP Peer with Network Topology S1 S2 S3 S4
R2 R3 R4 U1 U2 Signaling Media Start Dialog 5-Tuple Info U1 U2
Diagnostics U1-U2 = S2, CE2, PE2, R3, PE3, CE3, S3, W2 Events:
Start Dialog Attributes: SIP URIs Transport S/D Ports Call ID Media
Type IP SA/DA Codec & BW Protocol W1 W2 NOC U3
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Lync SDN API PSTN WAN PE4 PE3 PE2 PE1 SP Data Center R1 CE2 CE3
CE4 CE1 NOC Controller IGP/EGP Peer with Network Topology S1 S2 S3
S4 R2 R3 R4 U1 U2 Signaling Media QualityUpdate U1 U2 Diagnostics X
X Events: QualityUpdate Attributes: 5-Tuple Values Delay Value NMOS
Value Packet Loss Value Jitter Value Healer Ratio Value W1 W2 U1-U2
Bad Call Queue overrun on PE3 Executive workgroup U3
Customer Main Site Customer Branch VerizonClient Devices SCOM
GW Front End Firewall Director Edge Proxy SBC* AV Conference
Mediation SQL Server Archiving Exchange Active Directory SharePoint
Voice Gateway Mgmt System Srv. Branch Gw Web Client Video
DeviceSmart Phone Desk Phone SCOM GW Internet * Managed Session
Border Controller (SBC) services are contracted as an extension of
Managed WAN. Private IP Firewall Microsoft Server Verizon Remote
Management Networking Hardware Soft Client
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Verizon fault detection and restoration management system
Proactively detect outages; perform fault isolation; initiate
repair action in minutes, in many cases without human intervention
Automation of a series of Best Practices learned over time Advanced
features Verizon IMPACT Platform
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Service Desk Topology and Correlation Data Center Ops
Automation Verizon NOC Ticket Enterprise Center Workflow Management
EMC Ionix SMARTS MSOLAN/WAN Analysis Microsoft SharePoint Server
Microsoft Active Directory Microsoft Lync Server Microsoft Exchange
Server CPE Networks Media Gateways Survivable Branch
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Redundancy IP Domain Mgmt Redundancy Transport Domain Mgmt
Redundancy Voice Domain Mgmt Redundancy IDN/Server Domain Mgmt
Redundancy Manager of Managers Common Fault, Performance,
Command/Control, Restoration, Ticketing, Maintenance, Outage Mgmt,
Reporting & Automation Testing Provisioning Systems Customer
Data Network Domain & Service Management Customer W W W
Customer Facing Portals Enterprise Ticketing System VzB Physical
Network XML / Corba Bus XML / Web Services / Corba Bus Cellular
Domain Mgmt App Mgmt Redundancy Common NM Graphical User Interface
Redundancy CPE Domain Mgmt Tier 1 Tier 2 Tier 3