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© MBA_Serf© MBA_Serf
_________ Code of Ethics_________ Code of Ethics
Insert your firm’s Code of Ethics here.
© MBA_Serf© MBA_Serf
Ethical Problem Resolution PlanEthical Problem Resolution Plan
What kind of problem, or potential problem, What kind of problem, or potential problem, do we have?do we have?
What do we know empirically? What are the What do we know empirically? What are the facts?facts?
Are laws and regulations involved?Are laws and regulations involved? What is the best resolution for this problem? What is the best resolution for this problem?
(What are the technicals—the ‘what ifs’?)(What are the technicals—the ‘what ifs’?) Will we be able to do the ‘right thing’ (legally Will we be able to do the ‘right thing’ (legally
and professionally) and be at peace with our and professionally) and be at peace with our personal code of ethics?personal code of ethics?
© MBA_Serf© MBA_Serf
Making Ethical DecisionsMaking Ethical DecisionsNotes on MethodsNotes on Methods
QuestioningQuestioning
OutcomeOutcome
AssessmentAssessment
DecisionDecision
© MBA_Serf© MBA_Serf
Making Ethical DecisionsMaking Ethical DecisionsNotes on MethodsNotes on Methods
Questioning...Questioning...
© MBA_Serf© MBA_Serf
Making Ethical DecisionsMaking Ethical DecisionsNotes on MethodsNotes on Methods
Five Types of Questions to AskFive Types of Questions to Ask EmpiricalEmpirical TechnicalTechnical LegalLegal ProfessionalProfessional PersonalPersonal
© MBA_Serf© MBA_Serf
Ethics for ...your orgEthics for ...your org
Ethics...Ethics... Involves choiceInvolves choice Often necessitates difficult Often necessitates difficult
decision makingdecision making May not be the same for someone May not be the same for someone
elseelse
© MBA_Serf© MBA_Serf
Five types of ethical systemsFive types of ethical systems Citizenship BasedCitizenship Based Religion BasedReligion Based Personal Convictions BasedPersonal Convictions Based Professional Responsibility BasedProfessional Responsibility Based Law BasedLaw Based
...continued...continuedEthics for...your orgEthics for...your org
...continued
© MBA_Serf© MBA_Serf
Ethical decision making...Ethical decision making... Requires / allows us to develop Requires / allows us to develop
conceptual thoughtconceptual thought Is proactive – not reactiveIs proactive – not reactive
Requires considering repercussionsRequires considering repercussions Start thinking aheadStart thinking ahead
...continued...continued...continuedEthics for...your orgEthics for...your org
© MBA_Serf© MBA_Serf
Personal Ethics are Shaped by...Personal Ethics are Shaped by...ExperiencesExperiencesUpbringingUpbringingEnvironmentEnvironmentReligionReligionGoalsGoalsConsequencesConsequences
...continued...continued...continuedEthics for...your orgEthics for...your org
© MBA_Serf© MBA_Serf
Professional Ethics are Shaped Professional Ethics are Shaped by...by...
Need for Need for ConsistencyConsistency
CredibilityCredibility Personal EthicsPersonal Ethics LawLaw
...continuedEthics for...your orgEthics for...your org
...continued...continued
Peer Pressure Peer Pressure (Common (Common Agreement)Agreement)
Philosophy of AgencyPhilosophy of Agency Resident Welfare Resident Welfare
FirstFirst Threat of TerminationThreat of Termination
© MBA_Serf© MBA_Serf
There are more tools and less There are more tools and less choice in professional ethicschoice in professional ethics
We have to be careful not to We have to be careful not to confuse professional and confuse professional and personal ethicspersonal ethics
...continuedEthics for...your orgEthics for...your org
...continued...continued
© MBA_Serf© MBA_Serf
Sociology 101 ReviewSociology 101 Review
ValueValue NormNorm MoreMore FolkwayFolkway Positive & NegativePositive & Negative SocializationSocialization InternalizationInternalization
© MBA_Serf© MBA_Serf
Positive Positive andand Negative Negative
Positive:Positive:““Thou shalt...”Thou shalt...”
Negative:Negative:““Thou shalt not...”Thou shalt not...”
© MBA_Serf© MBA_Serf
SocializationSocialization
The social interaction The social interaction that teaches values and that teaches values and
normsnorms
© MBA_Serf© MBA_Serf
InternalizationInternalization
The process of ‘buying into’ The process of ‘buying into’ the correctness of learned the correctness of learned
values and normsvalues and norms
““I know in my heart...”I know in my heart...”
““I feel it in my gut...”I feel it in my gut...”
© MBA_Serf© MBA_Serf
Most Important Thing to KnowMost Important Thing to Know
Not all “Yeah, buts” are bad. As an example, Not all “Yeah, buts” are bad. As an example, “Yeah, but have you considered the possibility “Yeah, but have you considered the possibility that...?”that...?”
© MBA_Serf© MBA_Serf
InconsistencyInconsistencyThe Dark SideThe Dark Side
Should all people be treated the same?
When should we bend the rules?
Bending the rules outside the organization.
© MBA_Serf© MBA_Serf
EnmeshmentEnmeshment
Enmeshed OrganizationsEnmeshed Organizations
To Avoid the Enmeshment TrapTo Avoid the Enmeshment Trap
© MBA_Serf© MBA_Serf
Expanding EthicsExpanding Ethics
We must acquire additional skills to tackle We must acquire additional skills to tackle broader responsibilitiesbroader responsibilities
© MBA_Serf© MBA_Serf
SystemsSystems
Staff need breathing Staff need breathing room and a manner room and a manner in which to in which to vent...group works vent...group works bestbest
© MBA_Serf© MBA_Serf
Organization CommunicationOrganization Communication
Clear lines of Clear lines of authorityauthority
Share in ‘feeling Share in ‘feeling language’language’
© MBA_Serf© MBA_Serf
Specific BoundariesSpecific Boundaries
Playing favorites with clientsPlaying favorites with clientsCounselor VulnerabilityCounselor VulnerabilityFraternizationFraternizationConfidentialityConfidentialityLegal MattersLegal MattersSelf-DisclosureSelf-Disclosure
© MBA_Serf© MBA_Serf
EnablingEnablingInstitutional CodependenceInstitutional Codependence
1.1. There is tolerance/promotion of codependent staffThere is tolerance/promotion of codependent staff2.2. Workaholism is seen as positiveWorkaholism is seen as positive3.3. Loyalty to organization takes precedence over Loyalty to organization takes precedence over
family and self-carefamily and self-care4.4. Resistance to new info on codependenceResistance to new info on codependence5.5. Denial of importance of education on Denial of importance of education on
codependencecodependence6.6. Resistance may take the form of ridicule, Resistance may take the form of ridicule,
sarcasm, and other disparagementsarcasm, and other disparagement7.7. Treatment for codependence of staff is Treatment for codependence of staff is
minimalizedminimalized
© MBA_Serf© MBA_Serf
CodependenceCodependenceAmong Helping ProfessionalsAmong Helping Professionals
Do you allow yourself to take on the moods of Do you allow yourself to take on the moods of people you are close to?people you are close to?
Do you take responsibility for everything—do Do you take responsibility for everything—do you believe it is your fault?you believe it is your fault?
Do you believe you are the reason a particular Do you believe you are the reason a particular client failed or succeeded?client failed or succeeded?
Have clients become increasingly important to Have clients become increasingly important to you?you?
Do you go to lunch with people you do not like Do you go to lunch with people you do not like or just eat alone?or just eat alone?
Are you secretly afraid that others are doing a Are you secretly afraid that others are doing a better job than you?better job than you?
© MBA_Serf© MBA_Serf
Symptoms of Enabling Symptoms of Enabling
In the Counseling Session...In the Counseling Session...Talks more than the clientTalks more than the clientFeeling the client’s feelings Feeling the client’s feelings
as opposed to empathyas opposed to empathyDoes not tolerate silenceDoes not tolerate silenceNegates feelings by intellectualizing and Negates feelings by intellectualizing and
problem-solvingproblem-solving
© MBA_Serf© MBA_Serf
Burnout FactorsBurnout Factors
1.1. Spends long hours intensely involved Spends long hours intensely involved with emotionally-charged, ambiguous with emotionally-charged, ambiguous problems with no clear-cut solutionsproblems with no clear-cut solutions
2.2. Time management is unstructuredTime management is unstructured3.3. Unclear guidelines surrounding Unclear guidelines surrounding
caseload and dutiescaseload and duties4.4. No chance for growth or No chance for growth or
promotionspromotions
© MBA_Serf© MBA_Serf
Burnout FactorsBurnout Factors
5.5. No training – training comes in spurtsNo training – training comes in spurts
6.6. No problem-solving for staff issuesNo problem-solving for staff issues
7.7. No time to relaxNo time to relax
8.8. Low pay, minimal or no benefitsLow pay, minimal or no benefits
© MBA_Serf© MBA_Serf
Ethics & Ethics & the Unstable Counselorthe Unstable Counselor
Indicator Indicator QuestionnaireQuestionnaire
© MBA_Serf© MBA_Serf
AnywayAnywayPeople are unreasonable, illogical, People are unreasonable, illogical,
and self-centeredand self-centered
Love them Love them anywayanyway
From “A Simple Path” by Mother Teresa
© MBA_Serf© MBA_Serf
AnywayAnywayIf you do well, people will accuse If you do well, people will accuse
you of selfish, ulterior motivesyou of selfish, ulterior motives
Do well Do well anywayanyway
From “A Simple Path” by Mother Teresa
© MBA_Serf© MBA_Serf
AnywayAnywayIf you are successful, you will win If you are successful, you will win
false friends and true enemiesfalse friends and true enemies
Succeed Succeed anywayanyway
From “A Simple Path” by Mother Teresa
© MBA_Serf© MBA_Serf
AnywayAnywayThe good you do will be forgotten The good you do will be forgotten
tomorrowtomorrow
Do good Do good anywayanyway
From “A Simple Path” by Mother Teresa
© MBA_Serf© MBA_Serf
AnywayAnywayHonesty and frankness make you Honesty and frankness make you
vulnerablevulnerable
Be honest and Be honest and frank anywayfrank anyway
From “A Simple Path” by Mother Teresa
© MBA_Serf© MBA_Serf
AnywayAnywayWhat you spend years building may What you spend years building may
be destroyed overnightbe destroyed overnight
Build anywayBuild anyway
From “A Simple Path” by Mother Teresa
© MBA_Serf© MBA_Serf
AnywayAnywayPeople really need help but may People really need help but may
attack you if you helpattack you if you help
Help people Help people anywayanyway
From “A Simple Path” by Mother Teresa
© MBA_Serf© MBA_Serf
AnywayAnywayGive the world the best you have and you’ll Give the world the best you have and you’ll
get kicked in the teethget kicked in the teeth
Give the world Give the world the best you the best you have anywayhave anyway
From “A Simple Path” by Mother Teresa