This is when I working together with my group member for a project. This project is mainly about the customer service between Tim Horton’s and Starbucks. With almost a

month of working, we wrote a report about these two coffee companies and with a conclusion of Starbucks is a better brand. What I did for this project is to recognize the goal of Starbucks and get the conclusion from all the information we got. We made a 30 minutes presentation to the audiences and it was very successful. This is really helpful to me about understanding of the customer services in both companies.

Teamwork

In this photo I was doing a presentation at college. The topic was the communication practices in TD Bank Group. The presentation was divided into three parts.

The first part is internal communication in TD. The other two is the external communication TD has and what kind of communication style make TD become a successful bank. And from this presentation I learned how to make a professional presentation. At the same time I also learned about the way people communicate each other in TD. To me it was very useful. As I am a international student, with this project I knew how people deal with some problems in Canada.

Presentation

Volunteer

This two photos were taken when I was doing volunteer. The firstone was in a Mandarin Church in Toronto, and I did the volunteer for a Christ event. The second one was in Hangzhou, which is my hometown. And in that picture it was having the international flower festival that time.

Award

This is when me and my group won the prize for a debate. It was in last year and the topic is about the online shopping VS traditional shopping. We were represent as the

online shopping side and I played the second role. I did learned a lot from this debate. I became more confident and more like to speak in public after that.

Special EventThis two photos was taken when I was in a singing competition. And I won the highest score for that competition. Singing is my interest, and this competition gave me more than just singing. I learned how to perform in a right way to please audience. Also this event taught me how compete with others. This is really a good experience though it was not about business. And I did enjoy that time.