USER, TASK AND NEEDS ANALYSIS

Overview

Needs analysis Types of analyses Job/Task analysis Audience analysis Data-collection techniques

Needs analysis

1st phase of analysis It focuses on determining the current state and

the desired state and the discrepancies between them + establishes priorities for action

Steps 1.      Define organisational mission, goals and strategy2.      Define optimal performance3.      Measure actual performance4.      Determine performance gap5.      Analyse causes6.      Implement intervention

Types of analyses

Job/task analysis Audience analysis Technology analysis Situational analysis Critical incident analysis Media analysis Extent data analysis Cost analysis

Job/task analysis

Breaking down the job into duties and tasks, determining the knowledge, skills, and attitudes (KSA) that job performers must have.

Procedure:1. Define the position title2. Identify all job-related duties3. Identify all tasks4. Create a task hierarchy by listing all

superordinate tasks with their subordinate tasks.

What are tasks?

Tasks have a definite beginning and end. Tasks are of short duration. A task can be observed. Tasks are independent of other actions. Tasks start with a verb or highly specific action.

Audience analysis

Number of people Primary vs. secondary audience Age, gender Language or cultural background Motivation level General education and background Job function Skills and knowledge relative to the course Technical skills relative to course delivery mode Environment Previous training or job experience

Data-collection techniques

Interviews Questionnaire/Survey Observation Hybrid

Summary

Needs analysis Types of analyses Job/Task analysis Audience analysis Data-collection techniques