î ì í õ ò respondents î ì í ô Overall, I am a sa sﬁed FAS ......î ì í õ - FAS Employee Engagement Survey Fiscal Services (Includes Auxiliary Opera ons) - ï î ì ì

2019 - FAS Employee Engagement SurveyFiscal Services (Includes Auxiliary Operaons) - 32000

20196 respondents46% of 13 invited2018

20177 respondents64% of 11 invited

6 respondents50% of 12 invited

52

10

34

44

48

Enjoy Working with Coworkers

Supporve of Personal Issues

Sufficient Freedom

Good Use of Skills

Contributes to Dept's Mission

Strengths

46

15

17

19

36

Total Compensaon

Work Assigned Equitably

Spirit of Cooperaon

Physical Work Environment

Adequate Staffing

Opportunies

4.39 mean score for 52 quesons (scale 1-5)37 quesons in the excellent range (4.3 or greater)

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

66.7%4

33.3%2

Overall, I am a sasfied FAS employee.

Mean = 4.67, Std Dev = 0.52

Sasfacon with Finance& Administrave Services

Department - Missionand Goals

Department EffecvenessDepartment - Diversityand Climate

Supervisor Effecveness Employee Effecveness

2017 2018 2019 2017 2018 2019 2017 2018 2019 2017 2018 2019 2017 2018 2019 2017 2018 2019

3.94 4.104.38 4.26 4.47 4.52

4.174.44 4.25 4.29 4.44 4.42 4.37 4.56 4.41

4.11 4.23 4.40

Dimension Mean Score Trending Below 3.00 - Low | 3.00 to 3.59 - Marginal | 3.60 to 4.29 - Good | 4.30 & above - Excellent

Likelihood to Recommend

0 1 2 3 4 5 6 7 8 9 10Total

SasfiedEmployee

5

4

3

2

1

Total

2

1

1

1

1

2

4

222 6

Employee Net Promoter Score (eNPS)"Overall, I am a sasfied employee...." by "How likely is it that you would recommend..."

100 eNPS*100.0% - 0.0%

Sasfied Promoters score 4-5 on the “Sasfied” item and 7-10 on the “Recommend” item. Dissasfied Non-Promoters score 1-2 on the “Sasfied” itemand 0-4 on the “Recommend” item. Subtract the percentage of Dissasfied Non-Promoters from the percentage of Sasfied Promoters to calculate eNPS.Passives score 3 on the "Sasfied" item and 5-6 on the "Recommend" item.

*How eNPS Works ►

Below 40 - Low40 to 59 - Marginal60 to 79 - Good80 & above - Excellent

Survey and analycs powered by Tritonlycs™,Organizaonal Assessments and Strategy, UC San Diego

••••••

2019 was the third year CSU San Marcos FAS parcipated in the surveySurvey Period: April 29 to May 17, 2019Survey consists of 52 sasfacon quesons and one recommend working in the FAS division (eNPS) queson240 individuals were invited to take the survey; 179 (75%) respondedOne verbam comment box that enables respondents to provide feedback regarding their work environmentOne posive work environment queson to highlight colleagues who have made an impact on creang a posive work environment

Background

PAGE1


2017 2018 2019

Sasfacon withFinance &AdministraveServices

1 Overall Sasfacon2 Valued Member3 Faculty Value Contribuons4 Staff Value Contribuons5 Understand University Mission6 Contributes to FAS Mission7 Have a Voice8 Career Advancement

Department -Mission andGoals

9 Understand Dept's Mission10 Contributes to Dept's Mission11 Annual Dept Goals12 Measures Dept Goals13 Measures Customer Sasfacon14 Improve Services Products

DepartmentEffecveness

15 Adequate Staffing16 Have Tools17 Physical Work Environment18 Safe Environment19 Spirit of Cooperaon20 Ethical Conduct21 Collaborate with Units Outside22 Perform Responsibilies23 Parcipate in Decisions24 Balance Work Life25 Resolves Staff Issues26 Beer Ways Recognized

Department -Diversity andClimate

27 All Cultures - Fair28 Sexual Orientaon - Fair29 All Welcomed30 Support Diversity31 Treated in a Professional Manner32 Feel Valued

SupervisorEffecveness

33 Recommends without Fear34 Sufficient Freedom35 Communicates Essenal Info36 Work Assigned Equitably37 Gives Praise for Work38 Suggesons for Improvement39 Evaluated Fairly40 Performance Evaluaon41 Advancement Opportunies42 Supports Training43 Treats with Respect44 Supporve of Personal Issues

EmployeeEffecveness

45 Appropriate Stress46 Total Compensaon47 Get Informaon48 Good Use of Skills49 Know How to Use Tools50 Manage Workload51 Valuable Training52 Enjoy Working with Coworkers

4.674.334.574.504.174.294.253.203.004.503.834.004.174.504.004.504.504.574.174.504.004.503.833.434.504.674.144.674.504.434.404.674.294.504.334.144.404.174.294.604.504.294.004.173.864.334.333.714.004.504.144.174.604.144.004.674.434.504.504.294.504.504.434.174.334.574.334.334.144.504.674.294.174.404.004.334.334.004.504.334.294.504.504.294.504.504.294.174.504.004.504.504.574.334.334.294.504.834.434.674.504.434.504.674.434.004.334.294.174.504.294.334.504.144.404.674.434.204.674.434.504.334.004.504.504.294.504.504.574.674.674.714.174.173.863.503.333.714.404.674.294.674.334.004.674.504.434.504.504.144.503.833.864.834.504.57


PAGE2

Mean score greater than that of Business and Financial Services

Business and FinancialServices51 Invited (N)38 Responded (n)75% Response Rate

Below 3.00 - Low | 3.00 to 3.59 - Marginal | 3.60 to 4.29 - Good | 4.30 & above - Excellent

20194.003.973.313.954.374.453.873.584.534.634.164.114.224.243.194.054.053.874.054.344.264.324.084.133.733.924.504.574.464.374.344.034.214.214.133.894.164.144.143.973.864.164.414.373.533.294.224.244.454.213.954.58

20 15 17

Change from 2018 to 2019Arrows indicate change of .09 or greater


Sasfacon withFinance &AdministraveServices

12345678

Department -Mission and Goals

91011121314

DepartmentEffecveness

151617181920212223242526

Department -Diversity andClimate

272829303132

SupervisorEffecveness

333435363738394041424344

EmployeeEffecveness

454647484950515253

Staff members at CSUSM value my contribuons.

Overall, I am a sasfied FAS employee.

I understand the FAS mission.I understand how my job performance posively contributes to the FAS mission.

I feel valued as a member of FAS.

I feel I have a voice to provide ideas and suggesons on how to improve FAS.I am sasfied with my opportunies for career advancement at CSUSM.

Faculty members at CSUSM value my contribuons.

My department rounely takes acon to improve services and products based on customer feedback.

My department rounely measures departmental performance goal achievements.My department rounely measures customer sasfacon with services and products delivered.

My department establishes annual departmental performance goals.

I understand my department's mission.I understand how my job performance posively contributes to my department's mission.

There is a spirit of cooperaon within my department.

People in my department are recognized for finding beer ways of doing things.

People in my department are encouraged to work collaboravely with departments outside of my immediate area.

My physical work environment (e.g., office, cubicle) is adequate for the job that I do.

My department has adequate staffing to handle our workload.

My department effecvely resolves staff-related issues (i.e., staff work interacons).My department creates a flexible environment that allows me to balance my work and personal life.

Most people in my department perform their responsibilies.

Most people in my department conduct themselves in an ethical manner.

I have the tools (i.e., equipment and technology) needed to perform my work.

I have the opportunity to parcipate in making decisions that affect my work.

I feel physically safe in my work environment.

People of all sexual orientaons are treated fairly in my department.People of all ethnic groups, cultures, and backgrounds are treated fairly in my department.

My department provides an environment where everyone is treated in a professional manner.My department acvely supports a diverse work environment.

I feel valued by my department.

FAS promotes a work environment where all people are welcomed.

Work is assigned equitably in my department.

My supervisor treats me with respect.My supervisor is supporve when personal issues arise.

My supervisor gives me useful suggesons for improvement.My supervisor gives me praise for my work.

My supervisor gives me opportunies that support my career advancement.

My supervisor communicates essenal informaon on a mely basis.

My supervisor acvely supports my parcipaon in training and educaon programs related to my job responsibilies.

My performance is evaluated fairly.My last performance evaluaon provided me with informaon I could use to improve my performance.

I have sufficient freedom to decide how to best perform my work.I can make recommendaons to my supervisor without fear of negave consequences.

The training that I receive at CSUSM is valuable for improving my job performance.

My job makes good use of my skills and abilies.I know how to use the tools that I have (i.e., equipment and technology) to do my work.

I know how to get the informaon I need to be effecve in my job.

I feel that the amount of stress associated with my job is appropriate for my posion.

I enjoy working with my coworkers.

I am sasfied with my total compensaon, including salary and benefits.

I am able to manage my work load effecvely.

How likely is it that you would recommend working in the Finance & Administrave Services (FAS) Division?

Please indicate to what extent you agree ordisagree with the following statements. Select'N/A' if it is not applicable or you do not know.


PAGE3

2019 - FAS Employee Engagement SurveyComparison of Fiscal Services (Includes Auxiliary Operaons) - 32000 to other Universies OverallReading this visualizaon: Your department/unit's mean scores (black dots) are displayed with the overall means of CSUSM (blue bars) and otherparcipang universies*

OverallSasfacon

CSUSM

CSUCO

UCD

UCSD

CSLA

CSLA-Faculty

ValuedMember

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

CampusFaculty Value

CSUCO

CSUSM

UCSD

CSLA-Faculty

CSLA

UCD

Staff ValueContribuons

CSUCO

CSUSM

UCSD

UCD

CSLA

CSLA-Faculty

UnderstandUniversityMission

CSUCO

CSUSM

UCD

UCSD

CSLA-Faculty

CSLA

Contribute toUniversityMission

CSUCO

CSUSM

UCD

CSLA

UCSD

CSLA-Faculty

4.15 4.674.08

3.94

3.94

3.66

3.37

4.09 4.503.93

3.75

3.67

3.40

3.14

4.16

3.84 4.253.69

3.57

3.45

3.35

4.10

4.04 4.503.97

3.89

3.79

3.71

4.49

4.36 4.174.32

4.21

4.20

4.08

4.47

4.43 4.504.37

4.29

4.29

4.18

Sasfacon

Have a Voice

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

CareerAdvancement

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

3.98 4.17

3.67

3.42

3.28

3.09

2.89

3.76 4.50

3.32

3.24

3.22

2.86

2.82


PAGE4

Fiscal Services (Includes Auxiliary Operaons) - 32000

*CSU San Marcos (FAS CSUSM) - Finance & Administrave ServicesCSU Chancellor's Office (CSUCO) - Business & Finance, Academic & Student Affairs, Human Resources, University Relaons & AdvancementCal State LA (CSLA-Faculty) - President, Provost & VP for Academic Affairs, VP for Student LifeCal State LA (CSLA) - President, Provost & VP for Academic Affairs, VP for Admin & CFO, CIO & AVP ITS, VP for Student Life, VP for University Advancement, AuxiliariesUC San Diego (UCSD) - Academic Affairs, Marine Sciences, Health Sciences, CFO, Student Affairs, Resource Management & Planning, Advancement, Chancellor's Unit,EDI, Research AffairsUC Davis (UCD) - Finance, Administrave IT, Supply Chain Management, Human Resources


UnderstandDept's Mission

CSUSM

CSUCO

CSLA

UCSD

UCD

CSLA-Faculty

Contribute toDept's Mission

CSUSM

CSUCO

CSLA

UCD

UCSD

CSLA-Faculty

Annual DeptGoals

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

Measures DeptGoals

CSUSM

CSUCO

UCSD

UCD

CSLA-Faculty

CSLA

MeasuresCustomerSasfacon

CSUSM

CSLA-Faculty

CSUCO

UCSD

UCD

CSLA

ImproveServicesProducts

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

4.48 4.504.44

4.29

4.26

4.22

4.13

4.53 4.674.50

4.39

4.35

4.35

4.21

4.24 4.404.05

3.86

3.86

3.65

3.28

4.09 4.503.86

3.73

3.62

3.49

3.47

4.19 4.403.96

3.87

3.75

3.74

3.43

4.24 4.604.06

3.81

3.79

3.60

3.53

Department - Mission and Goals


PAGE5




AdequateStaffing

CSUSM

CSUCO

UCSD

CSLA

UCD

CSLA-Faculty

Have Tools

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

Physical WorkEnvironment

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

SafeEnvironment

CSUCO

UCD

CSUSM

UCSD

CSLA

CSLA-Faculty

Spirit ofCooperaon

CSUCO

CSUSM

UCSD

CSLA

UCD

CSLA-Faculty

EthicalConduct

CSUCO

CSUSM

UCSD

UCD

CSLA

CSLA-Faculty

3.38 4.003.32

3.03

2.92

2.78

2.69

4.11 4.334.01

3.87

3.79

3.73

3.26

4.16 4.004.00

3.96

3.96

3.74

3.20

4.37

4.26

4.21 4.174.19

4.00

3.82

4.16

4.06 4.003.85

3.74

3.67

3.53

4.42

4.29 4.504.12

4.10

4.03

3.90

Department Effecveness

Collaboratewith UnitsOutside

CSUSM

CSUCO

UCSD

CSLA

UCD

CSLA-Faculty

Perform Responsibilies

CSUCO

CSUSM

UCD

UCSD

CSLA

CSLA-Faculty

Parcipate inDecisions

CSUCO

CSUSM

UCSD

CSLA

UCD

CSLA-Faculty

Balance WorkLife

CSUSM

CSUCO

UCD

UCSD

CSLA

CSLA-Faculty

Resolves StaffIssues

CSUSM

CSUCO

UCSD

CSLA-Faculty

CSLA

UCD

Beer WaysRecognized

CSUSM

CSUCO

UCSD

CSLA

UCD

CSLA-Faculty

4.32 4.50

4.21

3.99

3.86

3.86

3.60

4.38

4.25 4.17

4.04

4.03

3.96

3.82

4.12

4.07 4.33

3.86

3.80

3.68

3.42

4.30 4.50

4.20

4.06

4.05

3.92

3.77

3.89 4.17

3.88

3.62

3.52

3.46

3.45

4.07 4.33

3.84

3.67

3.45

3.41

3.26


PAGE6




All Cultures -Fair

CSUSM

CSUCO

CSLA

UCSD

UCD

CSLA-Faculty

SexualOrientaon -Fair

CSUSM

CSUCO

CSLA

UCD

CSLA-Faculty

UCSD

All Welcomed

CSUSM

CSUCO

CSLA

UCD

UCSD

CSLA-Faculty

SupportDiversity

CSUSM

CSUCO

CSLA

UCSD

UCD

CSLA-Faculty

Community-Excellence-Professional

CSUCO

CSUSM

UCD

UCSD

CSLA

CSLA-Faculty

Feel Valued

CSUSM

CSUCO

UCSD

CSLA

UCD

CSLA-Faculty

4.54 4.504.44

4.26

4.15

4.13

4.07

4.59 4.504.52

4.32

4.26

4.26

4.25

4.46 4.504.46

4.10

4.07

4.03

3.86

4.47 4.174.43

4.24

4.14

4.13

4.08

4.36

4.29 4.504.17

4.13

4.04

3.89

4.13 4.334.10

3.85

3.84

3.77

3.69

Department - Diversity and Climate

Feel Valued

CSUSM

CSUCO

UCSD

CSLA

UCD

CSLA-Faculty

4.13 4.33

4.10

3.85

3.84

3.77

3.69


PAGE7




Recommendswithout Fear

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

SufficientFreedom

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

CommunicatesEssenal Info

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

Work AssignedEquitably

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

Gives Praisefor Work

CSUSM

CSUCO

UCSD

CSLA

UCD

CSLA-Faculty

Suggesons forImprovement

CSUSM

CSUCO

UCSD

CSLA

UCD

CSLA-Faculty

4.35 4.504.30

4.18

4.17

4.09

3.92

4.39 4.674.28

4.22

4.22

4.09

4.01

4.19 4.504.16

4.01

3.91

3.87

3.83

4.02 4.003.97

3.96

3.90

3.70

3.38

4.25 4.174.17

4.08

3.95

3.90

3.68

4.20 4.334.14

4.00

3.88

3.84

3.60

Supervisor Effecveness

EvaluatedFairly

CSUSM

CSUCO

UCSD

CSLA

UCD

CSLA-Faculty

PerformanceEvaluaon

CSUSM

CSUCO

UCSD

CSLA

UCD

CSLA-Faculty

AdvancementOpportunies

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

SupportsTraining

CSUSM

CSUCO

UCD

UCSD

CSLA

CSLA-Faculty

Treats withRespect

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

Supporve ofPersonal Issues

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

4.25 4.40

4.23

4.07

3.98

3.88

3.80

4.19 4.20

4.10

3.93

3.79

3.68

3.62

4.14 4.50

4.01

3.86

3.75

3.71

3.46

4.36 4.50

4.36

4.13

4.13

4.04

3.77

4.47 4.50

4.46

4.36

4.33

4.25

4.21

4.54 4.67

4.54

4.43

4.41

4.36

4.18


PAGE8




AppropriateStress

CSUCO

CSUSM

UCSD

UCD

CSLA

CSLA-Faculty

TotalCompensaon

CSUSM

CSUCO

UCD

UCSD

CSLA

CSLA-Faculty

GetInformaon

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

Good Use ofSkills

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

Know How toUse Tools

CSUSM

CSUCO

UCSD

CSLA

UCD

CSLA-Faculty

ManageWorkload

CSUCO

CSUSM

CSLA

UCSD

UCD

CSLA-Faculty

3.89

3.70 4.173.56

3.49

3.49

3.08

3.49 3.503.36

3.06

2.98

2.67

2.65

4.33 4.404.24

4.10

4.06

4.01

3.78

4.20 4.674.06

3.97

3.88

3.86

3.74

4.46 4.674.44

4.36

4.34

4.31

4.23

4.29

4.20 4.504.19

4.05

4.01

3.81

Employee Effecveness

ValuableTraining

CSUSM

CSUCO

UCD

UCSD

CSLA

CSLA-Faculty

Enjoy WorkingwithCoworkers

CSUSM

CSUCO

UCSD

UCD

CSLA

CSLA-Faculty

4.01 4.50

3.94

3.77

3.75

3.54

3.54

4.46 4.83

4.43

4.28

4.26

4.23

4.01


PAGE9



Documents

î ì í õ ò respondents î ì í ô Overall, I am a sa sﬁed FAS ......î ì í õ - FAS Employee Engagement Survey Fiscal Services (Includes Auxiliary Opera ons) - ï î ì ì