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Competitive Advantage
TRIHADI PUDIAWAN ERHAN - [email protected] -
Universitas Pembangunan JayaProgram Strata Satu
© September 2014
Competitive Advantage
Firm’s ability to score profit above the average profitability for all firms in its industry
• Distinctive competencies– Firm-specific strengths that allow a company to gain
competitive advantage by differentiating its products
and/or achieving lower costs than its rivals
– Arise from resources and capabilities
Source of Competitive Advantage
Superior Quality
• Superior quality = customer perception of greater value in a specific product’s attributes• Form, features, performance, durability, reliability,
style, design
• Quality products = goods and services that are reliable and that are differentiated by attributes that customers perceive to have higher value
Superior Quality
•The impact of quality on competitive advantage
• High-quality products increase the value of (differentiate) the products in customers’ eyes
• Greater efficiency and lower unit costs are associated with reliable products
Superior Efficiency
• The quantity of inputs it takes to produce a given output
• Productivity leads to greater efficiency and lower costs
• Employee productivity
• Capital productivity
Superior Innovation
• The act of creating new products or processes• Product innovation
• Creates products that customers perceive as more valuable, increasing the company’s pricing options
• Process innovation• Creates value by lowering production costs
• Perhaps the most important building block of competitive advantage
Superior Customer Responsiveness
• Doing a better job than competitors of identifying and satisfying customers’ needs
• Superior quality and innovation are integral to superior responsiveness to customers
• Customizing goods and services to the unique demands of individual customers or customer groups
Superior Customer Responsiveness
• Sources of enhanced customer responsiveness• Customer response time, design, service, after-sales
service and support
• Differentiates a company/its products; leads to brand loyalty and premium pricing
© September 2014