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© State Parkway Partners, LLC
Strategic Learning Management
Creating a Balanced Portfolio of Learning Investments
© State Parkway Partners, LLC
It is essential to start with an annual learning plan for each business unit.
2
© State Parkway Partners, LLC
Agenda
• Identifying learning needs• Developing learning solutions• Executing an ongoing plan
3
© State Parkway Partners, LLC
Align L&D Expenses to Business Strategies
4
Strategic Capabilities
Operating Capabilities
Individual Competencies
Workforce Talent Plan
© State Parkway Partners, LLC
Align L&D Investments to Business Strategies
Strategic Capabilities
Operating Capabilities
Individual Competencies
Workforce Talent Plan
© State Parkway Partners, LLC
Align L&D Investments to Business Strategies
Strategic Capabilities
Operating Capabilities
Individual Competencies
Workforce Talent Plan
© State Parkway Partners, LLC
Align with the Integrated Talent Plan
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RecruitingRecruiting
L&DL&D
HRGHRG
Total Rewards
Total Rewards
Workforce PlanningWorkforce Planning
BusinessEVP
BusinessEVP
BusinessVP
BusinessVP
BusinessVP
BusinessVP
BusinessDirectorBusinessDirector
BusinessDirectorBusinessDirector
© State Parkway Partners, LLC
Agenda
• Identifying learning needs• Developing learning solutions• Executing an ongoing plan
© State Parkway Partners, LLC
Build a Balanced Portfolio of L&D Investments
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Company Knowledge
Generic Knowledge
RunThe
Business
AdvanceThe
Strategy
40%
30%
20%
10%Q2Q2Q4Q4
Q3Q3 Q1Q1
© State Parkway Partners, LLC
The Challenges Business Units Face Cause Their Portfolios to Differ
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60%
20% 0%
20%
55%
15%
20%
10%
20%
30%40%
10%
© State Parkway Partners, LLC
Develop Learning Solutions
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Strategic Capabilities
Operating Capabilities
Individual Competencies
Workforce Talent Plan
• ILT Face-to-Face
• ILT Web Conference
• WBT Self Study
• Blended Learning
• Classroom Simulation
• Online Simulation
• Textbook Self Study
• Facilitated Workshop
• Structured 1x1
• College Programs
• Coaching
• Mentoring
• Job Aids
• Performance Support Tool
• Online Expert Locator
• Online Team Space
• Online Community Space
• eCampus
• Podcasts
• External Seminars
© State Parkway Partners, LLC
Create a Playbook Using a Framework Like Bloom’s Taxonomy or Gagne’s Events of Instruction
Benjamin BloomModified by Lorin Anderson 2001
• Remembering • Understanding• Applying• Analyzing• Evaluating• Creating
Robert Gagne• Gain attention• Inform learner of objectives• Stimulate recall of prior
learning• Present stimulus material• Provide learner guidance• Elicit performance• Provide feedback• Assess performance• Enhance retention transfer
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© State Parkway Partners, LLC
Conduct a Task and Impact Analysis
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Tasks Impact Knowledge Type
1. Task A H Analyzing
2. Task B L Remembering
3. Task C H Analyzing
4. Task D M Applying
5. Task E L Applying
6. Task F M Understanding
7. Task G H Creating
8. Task H H Creating
© State Parkway Partners, LLC
Create Cost and Time Estimates
Strategy or Operational
Initiative Audience
Objective and
Measure Sponsor QLearning Solution
Vendor or In-House
Cost Assump-
tions Est. Cost
Planned Develop
ment Time
Frame
Planned Delivery
Time Frame
Revised Cost
Estimate
Revised Develop
ment Time
Frame
Revised Delivery
Time Frame Remarks
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© State Parkway Partners, LLC
The Aggregate of Portfolios Becomes the Enterprise L&D Plan and Budget
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Investment Cost ValueNew product WBTs $$$,$$$ 2 X CurentNew system WBT/ITL $$,$$$ 2 X CurrentChanged organization WBT/ILT $$$,$$$ $$,$$$,$$$Trainee Program $$$,$$$ 2 X Current
Investment Cost ValueSystem releases $$,$$$ $$$,$$$Privacy Compliance $$,$$$ ComplianceBilling & Collections Process ILT $$,$$$ $$$,$$$Billing & Collections Proces PST $$$,$$$ $$$,$$$
Company Knowledge
Industry Knowledge
Investment Cost ValueDistribution Skills WBT/ILT $$$,$$$ 2 X CurrentNew product servicing ILT $$,$$$ $,$$$,$$$IT Project Management ILT $$$,$$$ $,$$$,$$$Executive Coaching $$$,$$$ Successor +Leadership Curriculum $,$$$,$$$ Perf Ratings
Investment Cost ValueCollege Degree Tuition $,$$$,$$$ TalentExternal Seminar Fees $,$$$,$$$ CurrencyeLearning Library for IT $$$,$$$ TalenteLearning Library for Desktop $$$,$$$ CODBProfessional Skills ILT $$$,$$$ Pipeline
Operations Strategy
© State Parkway Partners, LLC
Integrate the Annual Learning Plan with Other Talent Management Initiatives
AdvanceThe Strategy
Run TheBusiness
Long Term3 to 5 Years
Short Term1 to 2 Years
PipelinesPipelines
Positions at RiskPositions at Risk
Pivotal PositionsPivotal Positions
CompetencyCompetency
CompetencyCompetencyCompetencyCompetency
CompetencyCompetency
CompetencyCompetency
ValuesAttitudesBehaviors
ValuesAttitudesBehaviors
ValuesAttitudesBehaviors
ValuesAttitudesBehaviors
© State Parkway Partners, LLC
Agenda
• Identifying learning needs• Developing learning solutions• Executing an ongoing plan
© State Parkway Partners, LLC
Each L&D Group Begins Implementing It’s Plan
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BuildBuild
BuyBuy
DeliverDeliver
BuildBuild
BuyBuy
DeliverDeliver
BuildBuild
BuyBuy
DeliverDeliver
BuildBuild
BuyBuy
DeliverDeliver
Q1 Q2 Q3 Q4
© State Parkway Partners, LLC
Near the End of Each Quarter Review with the Business…
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Investment Cost Value
New Product WBT $$$,$$$ 2xCurrnt Cap.
New System WBT/ILT $$,$$$ $,$$$,$$$
GM Development Program $$$,$$$ $,$$$,$$$
CEO Leadership Forum $$$,$$$ Successor +
Leadership Curriculum $,$$$,$$$ Perf Ratings+
55%
15%
20%
10%
• Progress on the plan: build, buy, deliver results• Quadrant 1 – Strategy Build adds or drops• Quadrant 2 – Strategy Buy adds or drops• Quadrant 3 – Operations Build adds or drops• Quadrant 4 – Operations Buy adds or drops
Quarterly report to the Learning Council:• Progress on the plan: build, buy, deliver results• Changes to plan with business reasons• Effect of changes on budget
Learning Council:• Determines action needed on any progress shortfalls• Decides if plan changes should be revisited• Decides if budget changes are acceptable or whether other offsets need to be made
© State Parkway Partners, LLC
During Q3, Build Next Year’s Annual Learning Plan
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Q1Q1 Q4Q4Q3Q3Q2Q2 Q1Q1
55%
15%
20%
10%Next Year’s PlanNext Year’s Plan
© State Parkway Partners, LLC
Maintain a Value Creation Context
• Visualizes the strategic relevance of the portfolio of learning investments
• Orients business partner conversations to “value” vs. “demand”
• Provides cross-department perspective and facilitates enterprise prioritization
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