Upload
aryan-knights
View
221
Download
0
Tags:
Embed Size (px)
Citation preview
Facilitation
The Key to Productivity in the Workplace
5-1
FACILITATE-TO MAKE EASIER
(Webster’s 11th Collegiate Dictionary)
INDIVIDUALVS.
GROUP DECISION
MAKING
THE MENTAL ASPECT
INDIVIDUAL VS. GROUP DECISION MAKING
COMMUNICATION PROBLEMS
FACILITATORS ARE PROCESS MANAGERS
The Facilitator is like an orchestra leader. She or he must keep everyone on thesame sheet of musicplaying the same note, in the samebeat, all at the same time
5-5
GOOD FACILITATORS ARE NEUTRAL SERVANTS OF THE TEAM
THEY DO NOT
EVALUATE
OR
CONTRIBUTE IDEAS OF THEIR
OWN
MANAGING PROCESS IS YOUR ONLY JOB
5-6
5-7
“Put your energies into guiding rather then ruling. The more unobtrusive
you lead, the more people will grow and learn to use their powers wisely.
Make your aim as a leader to be unnoticed and eventually unneeded!”--from My Tao, by R.W. Russell
Common Meeting Problems &
The Facilitator’s Role
SEPARTING ROLES: LEADER (Facilitator, Leader, and Member)
5-8
Traffic Cop Participant
Leader
5-9
Can you be Captain, Coach, Quarterback,
Referee, and Cheerleader all at the
same time?!Which Role(s) would you give up; keep?
THE FACILITATORIS
THE MEETING CHAUFFER
5-10
With the basic decision making process and the specific “road maps,” proper facilitation will help you avoid potholes and detours, and get you where you want to go in an efficient, effective manner.
He/She is the Neutral Servant of the group.
KEYFACILITATIVE BEHAVIORS
ACTIVE BEHAVIORS
5-11
Things You Can Do To Interveneand Get Things Back on TrackWhen They Start To Go Wrong
Check for agreementRecycle to last level of agreementPlay dumbSay what is going onMaintain/regain focusUse team memoryAvoid process battles***
Enforce process agreementsConstantly encourageAccept/legitimize/deal or
deferBe non-defensiveUse body languageDon’t talk too muchBoomerang***
Facilitating CommentsRemember to do the little “Sesame Street” commercials to constantly
educate the team/group on process.
1) There’s no one right way to solve problems; we can try lots of different tools. Which do you want to try first?
2) You can only do one thing at a time.3) It’s OK to disagree.4) People don’t stick to agendas they haven’t agreed upon.5) Having timeframes can keep up on track.6) People don’t feel understood unless they get a response.7) You can’t solve two problems at once; which do you want to work
on?8) If you can’t agree on the problem, you won’t agree on the
solution.
5-12
…Continuation of Facilitating Comments
12) It’s your team/group/meeting.13) Terrific! You’re all terrific!14) Gee, you all look tired/sad/unhappy….15) I’m feeling frustrated – what about you…?16) Let’s review the Team Memory and see if we can get back on
track.
5-13
17) Are you discussing what to do, or how to do it?18) Could we slow down; I don’t think everyone is clear on what
the problem is?19) It’s not the role of the facilitator to solve your problems.20) Let’s freeze and look at our process.21) It’s good to share information, not evaluates right/wrong.22) We need to remember where we are in the P-S process.23) Go slow now to go fast later.
COPY, CUT, AND CARRY
Boomerang Maintain/Regain focus Play dumb Say what’s going on
(say the unsayable) Check for agreement Avoid process battles Enforce process agreements Accept/Legitimize/Deal or
Defer Be non-defensive Use body language Use the Team Memory
Try to stay neutral Not contribute my ideas Manage process (be meeting
“chauffeur”) Focus team energy on the
task Defend you from personal
attack Make process suggestions Need your help to keep in
role It’s your meeting
5-14
FACILITATIVE BEHAVIORS FACILITATOR CONTRACT
KNOW WHERE YOU’RE GOINGPAVE THE WAY
DEFINE YOUR ROLE
FURTHER READING:
1) The One Minute Manager Builds High Performing Teams
by: Kenneth Blanchard, Donald Carew,and Eunice Parisi-Carew
2) The Wisdom of Teamsby: Jon R. Katzenbach, Douglas K. Smith
5-15