· 1. To provide design, development and implementation of SharePoint, Business Intelligence ... Microsoft SharePoint, Business Intelligence and .Net Skills

Terms of Reference For Microsoft SharePoint, Business Intelligence and

.Net Skills Version 3

United Nations High Commissioner for Refugees

Division of Information Systems and Telecommunications

Geneva, Switzerland

Microsoft SharePoint, Business Intelligence and .Net Skills

RFP/2016/757: Microsoft SharePoint, Business Intelligence and .Net Skills Page 2 of 31

Table of Contents 1. Background ................................................................................................................................ 5

2. Objectives .................................................................................................................................. 5

3. RFP Objectives ............................................................................................................................ 5

4. Overview of the Current Environment ........................................................................................ 6

5. General Requirements ................................................................................................................ 6

6. Capability Requirements ............................................................................................................. 7

Business Capabilities .......................................................................................................... 8 6.1.

Technical (IT) – Capabilities ................................................................................................ 9 6.2.

SharePoint Functional and Technical Expertise ........................................................................... 9

SharePoint/.Net Application Development ................................................................................. 9

SharePoint Business Intelligence ................................................................................................. 9

UX Design ................................................................................................................................. 10

Mobile App Development ......................................................................................................... 10

7. Sample Resource Profiles.......................................................................................................... 10

SharePoint Functional Expert ........................................................................................... 10 7.1.

SharePoint Technical Expert ............................................................................................. 11 7.2.

SharePoint Solution Architect ........................................................................................... 11 7.3.

8. Services Proposal ...................................................................................................................... 12

Resource Profiles ............................................................................................................. 12 8.1.

Key Personnel Proposed ................................................................................................... 13 8.2.

Vendor Project Management Activities ............................................................................ 13 8.3.

Projects and Outsourcing ................................................................................................. 13 8.4.

Bidder Profile ................................................................................................................... 14 8.5.

Company Information............................................................................................................... 14

Management and Human Capital ..................................................................................... 15 8.6.

Staffing Levels .......................................................................................................................... 15

IT Experience ............................................................................................................................ 15

Certification Programs .............................................................................................................. 15

Awards ..................................................................................................................................... 15

Quality Assurance ............................................................................................................ 15 8.7.

Client Manager ................................................................................................................ 15 8.8.



Monitoring and Reporting ................................................................................................ 16 8.9.

Relationship Management ............................................................................................... 16 8.10.

Uniqueness ...................................................................................................................... 16 8.11.

9. Commercial Proposal ................................................................................................................ 16

Manner of Submission ..................................................................................................... 16 9.1.

Sales Engagement Process ............................................................................................... 16 9.2.

Contractual Terms .................................................................................................................... 16

Price ......................................................................................................................................... 16

10. Additional Information ........................................................................................................ 17

Evaluation of Proposals .................................................................................................... 17 10.1.

Terms of contract ............................................................................................................. 17 10.2.

UNHCR General Terms and Conditions for the Provision of Services ................................. 17 10.3.

UNHCR Vendor Registration Form .................................................................................... 17 10.4.

UN Supplier Code of Conduct ........................................................................................... 18 10.5.

Performance .................................................................................................................... 18 10.6.

Performance Reviews ............................................................................................................... 18

Service Level Agreements ......................................................................................................... 18

Security Procedures ......................................................................................................... 18 10.7.

Invoices ............................................................................................................................ 18 10.8.

Payment Terms/Price Policy ............................................................................................. 19 10.9.

Payment Terms ........................................................................................................................ 19

Service Level Linked Payments.................................................................................................. 19

Travel and Missions ...................................................................................................... 19 10.10.

Contract Duration......................................................................................................... 19 10.11.

Contract Terms............................................................................................................. 19 10.12.

11. RFP Price Quotation ............................................................................................................ 20

General ............................................................................................................................ 20 11.1.

Pricing .............................................................................................................................. 20 11.2.

Financial Offer Form ......................................................................................................... 20 11.3.

Instructions on completing the spreadsheets ................................................................... 20 11.4.

General information ................................................................................................................. 20

Technical information ............................................................................................................... 20



Commercial information ........................................................................................................... 24

12. Evaluation Process .............................................................................................................. 28

Submission of Bids ........................................................................................................... 28 12.1.

Technical Evaluation......................................................................................................... 28 12.2.

Technical Evaluation Criteria ............................................................................................ 28 12.3.

Financial Evaluation ......................................................................................................... 31 12.4.


1. Background

The UN General Assembly established the Office of the United Nations High Commissioner for Refugees (UNHCR) in 1950 to provide protection and assistance to refugees and other forcibly displaced people. In more than six decades, the agency has helped tens of millions of people to restart their lives. Today, UNHCR is one of the world's principal humanitarian agencies; its staff of more than 7,600 personnel is helping more than 36.4 million people in more than 126 countries. Staff members work in a diversity of locations and conditions including in our Geneva-based Headquarters (HQ) and more than 300 field locations. Many field locations have serious connectivity challenges, with several hundred sites utilizing satellite telecommunications which are extremely costly and provide poor performance for modern web applications.

It is therefore essential to provide UNHCR staff and partners with a set of functions and capabilities to enable them to access high quality, relevant, accessible and timely information across all functional areas the organization is concerned with. Most critically, solutions delivered must take into account of the fact that the majority of users are located in low bandwidth, high latency environments (1-1.5MBPs and 500-700ms).

2. Objectives In order to supplement its Applications Managed Service contracts and Business Applications Skills Frame Agreements, DIST would like to establish a partnership specifically for the provision of Microsoft SharePoint, business intelligence and .Net development/maintenance related technical resources with a company who will be able to assist DIST in the following areas:

1. To provide design, development and implementation of SharePoint, Business Intelligence and .Net/mobile applications.

2. Delivery of WAN optimized solutions and offline alternatives taking into account UNHCR’s challenging telecommunications architecture.

3. Provision of SharePoint governance and architectural design, implementation and operational advice including systems integration, security, performance monitoring and management.

3. RFP Objectives This Request for Proposal is intended to give bidders the necessary information to enable them

to submit proposals in the required format and in the required timescale that best meet UNHCR’s objectives. In addition, it describes how such proposals will be evaluated and sets out the way in which any necessary communications between bidders and UNHCR should be handled. UNHCR is not seeking a compilation of standard materials and marketing collateral – relevance and quality, rather than quantity, should be considered while proposals are being assembled.



UNHCR wishes to emphasize that the information contained herein is intended to compare approaches on a like for like basis to produce an efficient and fair evaluation process.

4. Overview of the Current Environment Collaboration in UNHCR is primarily enabled via a SharePoint 2013 on premise deployment. It hosts several team sites and business intelligence instances. The solution is centrally hosted at UNHCR’s data center facility in Geneva and consists of the below environments:

1. Development 2. UAT 3. Pre-Production 4. Production

The production environment is internet-facing and is accessed by end users through UNHCR’s Network (satellite (i.e., VSAT) and ISP networks). As UNHCR’s mandate requires it to operate in remote locations where connectivity is a challenge, UNHCR uses network optimization and acceleration tools to attempt to address this issue. Mobile/Offline capabilities are critical in delivering practical collaborative solutions to our users in deep Field locations.

5. General Requirements UNHCR is focused on providing employees with access to reliable and relevant information

and knowledge in order to increase productivity across the global organization with varying degrees of connectivity. SharePoint based Intranets, Extranets, Collaboration sites and Communities, Business Intelligence and web and mobile applications are the tools of choice in achieving this.

UNHCR seeks to partner with supplier(s) that have a unique and recognized track record, (ideally award winning and gold partner status) focused on designing, delivering and supporting a wide variety of SharePoint and related .Net based services while ensuring applications are optimized for connectivity challenged locations.

UNHCR requires a range of competitively-priced services and support in the following solution areas:

a. Intranets

i. Expert consulting in SharePoint (current version), Office 365, Azure, Corporate Social, Document and Knowledge Management, Search

ii. UX expertise relevant to SharePoint

iii. Ability to create social Intranets utilizing SharePoint and Yammer

iv. Ability to integrate a Microsoft Stack of tools in SharePoint including, but not limited to, Yammer, Lync, Exchange, Office, Skype, One Drive



b. Extranets

i. Ability to create Extranets for partners utilizing SharePoint

ii. Ability to advise and develop solutions for external user authentication

c. Collaboration

i. Ability to deliver team collaboration and community sites out of the box, or with highly configured features, such as workflows and custom lists, and where necessary line of business applications built on the platform while ensuring compliance with Office365

ii. Ability to Integrate with social enterprise and Intranet/Extranets

d. Business Intelligence

Ability to provide service and support across the full BI stack offered by Microsoft, specifically within the context of SharePoint:

i. SSRS, SSIS, SSAS, SQL Server 2012

ii. Performance Point and Reporting Services (Report Builder)

iii. Power View and PowerPivot Integration Features

iv. Power BI

v. Self Service Reporting

e. Websites and Mobile Applications

i. Ability to perform SharePoint Integrations with other platforms such as web services

ii. Ability to design, develop and/or support:

- SharePoint Apps (JavaScript, CSS, HTML5)

- Provider hosted apps

- Azure Apps

- Mobile Apps (Android, iOS, Windows)

6. Capability Requirements To support the abovementioned solutions, it is essential that supplier(s) have the right mix of business and technical capabilities to support the required design, development and implementation of solutions. The required capabilities, which are described in Sections 6.1 and 6.2 below, range from assisting UNHCR in conceptualizing its requirements, to providing advice and counsel on best practices and approaches, to having expert technical knowledge to allow for the successful design, development and implementation.



Business Capabilities 6.1.

1. Demonstrated ability in establishing rapport with internal project teams to deliver solutions outlined above.

2. Demonstrated ability in migrating content from disparate systems to SharePoint and providing assistance and advice on content migration plans.

3. Demonstrated ability in integrating disparate systems with SharePoint by, for example, utilizing web services.

4. Demonstrated capabilities to develop solutions catering to varying bandwidth and latency connections.

5. Demonstrated ability to provide long term maintenance and support for custom solutions.

6. Demonstrated ability to create SharePoint based interfaces for multiple end user devices including smartphones and tablets.

7. Demonstrated ability to assist in articulating and implementing a robust and accurate Information Architecture across relevant solutions.

8. Demonstrated ability to transfer knowledge to the internal teams, stakeholders and managed service providers while also offering team augmentation for project specific or longer term interventions.

9. Demonstrated ability to provide counsel, advice and recommendations for SharePoint governance in the following areas:

a. Definition of roles, procedures, policies and standards associated with the planning, deployment, operations and support of the SharePoint environment, particularly as a central hub in a Digital WorkPlace strategy.

b. Definition of policies and standards related to the application/use of SharePoint with a focus on those aspects mentioned above including areas such as information management, data management, usage policies and security.

c. Assistance in the creation and implementation of a complete development, testing and production environment to enable all future phases of SharePoint implementation and ultimately support the foundation of the future Digital WorkPlace in UNHCR.

d. Provision of advice and approaches with respect to delivering SharePoint as a service in UNHCR, including key metrics, how quality should be assured, monitored, measured and how shortcomings should be addressed.

e. Assessment of WAN architecture, auditing connectivity, measuring impact on WAN performance for various solutions and proposing alternatives when online solutions are ruled out.



Technical (IT) – Capabilities 6.2.

All the following expertise areas are expected to be engaged at either a Senior and/or Junior level by the successful Bidder, on the understanding that the expertise necessary will ultimately be dependent upon the type of project work to be carried out.

SharePoint Functional and Technical Expertise

Proven expertise in SharePoint 2013/Office 365 product features and capabilities

Proven experience and success in delivering SharePoint solutions in an organizational setting

Proven experience creating mockups, wireframes and solution diagrams

Proven experience in delivering occasionally connected and offline solutions

Experience creating functional and technical specifications for SharePoint projects

Ability to work effectively with senior stakeholders, project teams and business users

SharePoint/.Net Application Development

Proven ability to develop line of business applications on top of the SharePoint platform

Proven expertise in Hybrid SharePoint 2013/Office 365 solutions and specifically the new app development paradigm in SharePoint 2013/Office 365 following best practices.

Proven expertise around web based applications and related practices (JavaScript, CSS, HTML, JavaScript APIs, RESTful APIs and other web services)

Proven expertise in development of .Net and MVC web application frameworks

Proven experience and success in building seamless Web, LightSwitch, and MVC applications integrated into SharePoint 2013/Office 365

SharePoint Business Intelligence

Proven expertise in SharePoint 2013/Office 365 BI product features and capabilities

Proven experience and success in delivering high caliber SharePoint BI solutions in an organizational setting

MVP or other recognition as a practice leader

Familiarity with the creation of hi-fidelity and lo-fidelity mockups, wireframes and BI solution diagrams

Creation of functional and technical specifications for SharePoint BI projects



Ability to structure engagements effectively with senior stakeholders, project teams and business users

Proven experience and success in integrating disparate data sources in various artefacts in the MS BI stack including data warehousing in SQL, OLAP cubes, PowerPivot, Power Query and Integration Services

Proven experience and success in delivering best in class data visualizations relying on performance point services, reporting services, Excel 2013 and Power View

UX Design

Ability to create responsive designs that are implementable in SharePoint 2013/Office 365 and tested against the major smartphone and tablet operating systems and browsers

Proven experience and success in implementing SharePoint UX changes that avoid breakage during updates and patches

Recognition and accolades from design award agencies and institutes

Mobile App Development

Proven experience and success in extending SharePoint 2013/Office 365 functionality beyond PCs and laptops to mobile environments such as tablets and laptops in both online and offline modes

In depth knowledge of iOS, Android and Windows phone app development requirements and toolsets

Leveraging mobile applications as an offline solution to UNHCR’s connectivity challenges

7. Sample Resource Profiles

Below are a few examples of the types of resource profiles for Microsoft SharePoint skills that UNHCR would expect the successful Bidder to deliver. A full list of required profiles is provided in Section 8 and the capabilities sought are described in Section 6.2.

SharePoint Functional Expert 7.1.

Expert functional knowledge of SharePoint business processes with at least five (5) years previous hands-on relevant experience

Ability to conduct business analysis and design workshops Ability to prepare documentation for functional requirement and design Ability to compile key deliverables of a Development lifecycle (e.g. requirements definition,

document business and system processes, test plans, etc.), conduct fit-gap analysis, match



user requirements to SharePoint functionality, compile technical specifications and conduct integration and user acceptance testing activities

Possess good knowledge of the Microsoft SharePoint (2013, 2016 and Office365) technical environment and tools

Experience in test and release management processes including creation of test case scenarios

SharePoint Technical Expert 7.2.

10+ years of experience in installing, deploying and configuring Microsoft SharePoint 10+ years of experience in customizing Microsoft SharePoint including workflows, lists,

libraries, web services, etc. Possess good knowledge of the Microsoft SharePoint technical requirements and tools Past project experience with application development in .NET integrations with SharePoint Experience in Javascript Full software development project lifecycle experience, including development, unit

testing, integration testing, and implementation

SharePoint Solution Architect 7.3.

Expert technical knowledge in Microsoft SharePoint, with at least five (5) years of experience in SharePoint solution design and architecture processes

Ability to provide direction and leadership in terms of interface design, development, and testing effort for the back-end and user interfaces

Ability to liaise with Functional, Software Engineering and Test and Release Management leads to improve development methodology, version control and release management guidelines

Experience in working closely with the Technical Expert to ensure solution architecture and standards are being followed by offshore developers

Experience in working closely with the Functional Lead and Business Analysts to ensure ongoing business requirements are clearly specified

Ability to identify and resolve issues that impact the integrity of solution designs Ability to compile key deliverables of a development lifecycle (e.g. requirements definition,

document business and system processes, test plans, etc.), conduct fit-gap analysis, match user requirements to SharePoint functionality, compile technical specifications and conduct integration and user acceptance testing activities

Experience with leading the software delivery life cycle, including production test and release management processes

Experience in setting up documentation standards both at all levels, including solution design level, code-level and at a configuration/customization level

Previous experience in .NET development and Java Scripting



As necessary, liaise with other applications teams to determine integration needs, and design and implement integrations using Web services, etc.

Work closely with UNHCR Project Management to add value on specific design items and to verify overall design

8. Services Proposal Bidders are requested to submit proposals (with the associated commercial terms in the Commercial Proposal) covering the requirements / services described below. Please reply using the same section headings and giving precise answers to the questions.

Resource Profiles 8.1.

The specific capabilities of the company and sample resource profiles are detailed in Sections 6 and 7. Please review the table set forth below and indicate if you are able to supply the resources and skills indicated in each of the areas with associated typical lead times (earliest date of request to date of commencement of work). Rates must be included clearly in the Commercial Proposal. Once a contract is established, a statement of work (SOW) will be issued for every assignment specifying the required skills and whether the work is to be performed on-site (on shore) or offsite.

Microsoft SharePoint Skills Yes/No Lead Time Geneva

Lead Time Budapest

Lead Time Supplier Location

SharePoint Functional Expert

SharePoint Technical Expert

SharePoint Solution Architect

SharePoint Senior Developer

SharePoint Junior Developer

Microsoft BI Skills Yes/No Lead Time Geneva

Lead Time Budapest

Lead Time Supplier Location

Microsoft BI Functional Expert

Microsoft BI Technical Expert

Microsoft BI Solution Architect

Microsoft BI Infrastructure Expert



Microsoft Senior BI Developer

Microsoft Junior BI Developer

Microsoft .Net/Mobile Skills Yes/No Lead Time Geneva

Lead Time Budapest

Lead Time Offsite

Microsoft .Net Functional Expert

Microsoft .Net Technical Expert

Microsoft .Net Solution Architect

Microsoft .Net Senior Developer

Microsoft .Net Junior Developer

Mobile App Senior Developer

Mobile App Junior Developer

UX Designer

Key Personnel Proposed 8.2.

Describe your company’s Microsoft SharePoint, Business Intelligence and .NET team size including team compositions. Specific expertise with localization, Intranets, Extranets, Hybrid Cloud, social community tools like Yammer and web and mobile related technologies/capabilities should be highlighted. (please fill out the table provided in an annex to this RFP – please include the Excel spreadsheet in soft copy as part of the technical proposal).

Vendor Project Management Activities 8.3.

The Bidder is expected to provide a Focal Point to lead the Bidder resources and activities with close collaboration with the UNHCR Project Manager.

Similarly, the Bidder will be asked to assist the UNHCR Project Manager with the following major project management activities:

Transfer functional and technical knowledge on the deployed system knowledge to UNHCR resources; and

Contribute to the UNHCR Project Manager’s planning activities.

Projects and Outsourcing 8.4.

The majority of work commissioned under the contract will be on a Time & Materials basis (agreed fully inclusive daily rates) using “Statements of Work” (SOW) for an agreed resource



for a specific number of days. However, where the requirement can be clearly defined and it is advantageous to do so, an activity and/or work package will be outsourced to the Partner for delivery. In this case the ‘Statement of Work’ will clearly specify the delivery requirements enabling the Partner to quote fixed-cost or number of person days’ estimate. Please include how such a process will work, outline any methodologies, concepts and roles and responsibilities for delivering these types of activities and the level of involvement expected of UNHCR staff.

Bidder Profile 8.5.

The Bidder’s careful attention is required throughout this section to understand UNHCR’s expectations from the company. UNHCR will carefully assess the Bidder’s Profile to determine the extent of compliance with UNHCR’s expectations, along the following headlines: Company Information

UNHCR expects the Bidder to provide the following information and documents:

a. List your company’s full legal name, corporate address, telephone number and fax number.

b. List your company’s primary contact and a back-up contact for this RFP process. Please include title, address, telephone number, fax number and email address.

c. Describe the company’s philosophy, vision, mission and long-term strategy. Describe how this vision would benefit UNHCR. Include a brief company history (one page).

d. A brief company history.

e. Financial statements covering the last three years.

f. Provide a list of the company’s major customers, with contact information, that are similar in size and culture as UNHCR and have contracted with your company for similar project requirements. UNHCR may choose to contact them for reference purposes.

g. Describe any conflicts of interest your company may have in entering into a contractual relationship with UNHCR.

h. Project Experience: Please provide details of three relevant implementations of Microsoft SharePoint your company completed in the past 24 months, including Intranets. Detail approaches in terms of project management methodology, counsel and assistance given, as well as, installation, migration, support and maintenance and customized development undertaken. Provide outcomes, highlighting the risks and mitigations as well as any lessons learned. Please include a customer contact for each and advise whether or not you can arrange a walkthrough of the work you have done in their environment.

i. Provide evidence of the company’s official qualifications and accreditations with regard to Microsoft SharePoint.



j. UNHCR intends to include a provision in the awarded contract reserving its right to include Service Level Agreements in the contract and/or SOWs issued under the contract. How does the bidder define and manage Service Level Agreements related to maintenance, enhancements and monitoring and reporting?

Management and Human Capital 8.6.

The quality of the Managements’ vision and execution of this vision to improve the quality of staff must be outlined including:

Staffing Levels

How many employees does the bidder have (world-wide, by location, etc.)? How many employees do you have for each of the resource profiles?

IT Experience

How many years has the bidder been in the IT business? How many years of expertise in SharePoint? Which area does the bidder consider they are the best?

Certification Programs

Is the bidder a Microsoft SharePoint Gold Partner? How many years of continuous certification? Does the bidder other equivalent nationally and internationally recognized certifications? What level and did an independent company perform the certification?

Which other certifications does the bidder possess? Is there a skills certification program specifically related to Microsoft SharePoint and .Net?

Please provide evidence of the company’s official qualifications and accreditations with regard to Microsoft SharePoint and .Net.

Awards

Has the bidder received awards from independent bodies or organs based on the projects it has delivered for customers based on Microsoft SharePoint and .Net applications?

Quality Assurance 8.7.

Describe your approach to Quality Assurance in terms of the provision of resources and work performed offshore.

Client Manager 8.8.

UNHCR believes that an effective Client Manager is critical to the success of resources allocation and management and indeed the overall outsourcing agreement as it enables a more collaborative relationship between UNHCR and the bidder. Bidders should include resumes of potential Client Managers.



Monitoring and Reporting 8.9.

What Customer reports does the bidder provide for monitoring performance? How is this linked to Service Level Agreements? What reports and how will these be used to feed root cause problem analysis, facilitate trends identification and drive problem avoidance and continuous improvement processes. Indicate how user satisfaction will be measured and user concerns addressed.

Relationship Management 8.10.

How flexible is the bidder with respect to UNHCR’s needs in terms of resource supplementation, outsourcing maintenance and turnkey projects? Describe how the bidder develops strategic partnerships, which provide added business value, reduced costs and other benefits. Provide a case study example.

Uniqueness 8.11.

Bidders should indicate what distinguishes their approach from other bidders and how this would benefit UNHCR.

9. Commercial Proposal

Manner of Submission 9.1.

The manner of submission of the commercial proposal is outlined in the covering letter to this RFP.

Please fill out the table provided as an annex to this RFP and include the Excel spreadsheet in soft copy as part of the commercial proposal – DO NOT include this information in the technical proposal.

Please specify the currency used. For comparison purposes, all amounts will be converted into US dollars using the prevailing UN rates of exchange

Sales Engagement Process 9.2.

The Proposal must outline the sales engagement process including:

Contractual Terms

The bidder is expected to accept UNHCR’s standard “Terms & Conditions for the provision of Services” as provided as an annex to this RFP.

What is the bidder’s typical contractual terms (fixed daily rate and Time & Material) under which resources are deployed?

Price

Pricing Models

How flexible are the bidders pricing models? The bidder should outline the best approach for UNHCR.



Standard Terms

What standard, all inclusive, daily rates are applicable for the various skill levels in each of the locations where UNHCR is likely to require them?

10. Additional Information

Evaluation of Proposals 10.1.

The process and deadlines for the RFP evaluation is outlined in the covering letter that accompanied this document. Please refer to and follow strictly the instructions in that letter. Failure to do so may result in your submission being eliminated or disqualified. Your proposal will be evaluated from a technical and price perspective. Proposals that do not comply with the submission guidelines or which clearly do not meet the minimum technical requirements may be eliminated and not fully evaluated. Technical evaluation may include a face to face presentation of the submission to the evaluation panel. If required, this presentation can be on-site in Geneva or via videoconference link.

Terms of contract 10.2.

UNHCR anticipates entering into a Consultancy Framework Agreement with multiple partners for skills based resources for a term of two (2) years with an option to renew for one (1) year, but will consider alternative contract terms if bidders can demonstrate that significant benefit will accrue to UNHCR and early exit strategies are provided. Retendering can be expected at the end of the second or third year of the contract. The successful bidder(s) should not assume that the contract will be renewed without retendering.

UNHCR General Terms and Conditions for the Provision of Services 10.3.

UNHCR’s General Conditions for the Provision of Services are included as an Annex to this RFP. By submitting a response to this RFP you are indicating your agreement with those conditions.

Any contract signed as a result of this RFP will be subject to the UNHCR General Conditions for the Provision of Services and any individual, consultant, or sub-contractor provided will also be bound to these General Conditions. These individuals will be expected to sign a declaration stating that their employer has made them aware of these General Conditions and any other specific clauses in the contract – in particular the “declaration of confidentiality” clause.

UNHCR Vendor Registration Form 10.4.

UNHCR’s Vendor Registration from is included as an Annex to this RFP. If your company is not already registered as a supplier to UNHCR please ensure that you complete this form and include it as a part of the submission.

If you company completed the Vendor Registration Form before January 2010, you are requested to resubmit a completed form to show that you are aware of the revised General Terms and Conditions for the Provision of Services and accept them.



UN Supplier Code of Conduct 10.5.

UNHCR refers to General Conditions for Provision of Services- (2010 Version), as per Appendix A.

Performance 10.6.

Work is to be performed to the satisfaction of the UNHCR. Performance and payment will be based on monthly management reports and approved individual time reports. There will be an implementation task for the Partner(s) and UNHCR to jointly determine the methodology of the methods of measurement, the calculation of performance, and the preparation of monthly reports.

Performance Reviews

UNHCR will require monthly performance reviews to include measurement of Project Management Office satisfaction as well as service delivery. Bidders are invited to describe their approach to such reviews with particular reference to resolution of persistent problems, analysis of trends and plans for continuous service improvement.

Service Level Agreements

When appropriate, Service Level Agreements will be established between the Partner and UNHCR for delivery against specific Statements of Work.

Security Procedures 10.7.

In any services arrangement, non-UNHCR employees may have direct access to sensitive UNHCR information resources. The bidder shall describe their programs, policies and procedures for ensuring the integrity and confidentiality of UNHCR information resources. These policies and practices should include, but not be limited to, the following: managing OS access rights, managing passwords, bidder procedures for their employee’s departure, bidder internal confidential agreements with their employees, security policies and practices related to remote management. Please provide a copy of the relevant portions of your Information Security Policy, Procedures, or Standards.

It is also a UNHCR requirement that all Partner employees engaged in work with UNHCR sign a Non-Disclosure Agreement and the UN’s Supplier Code of Conduct prior to commencement of any assignment.

Invoices 10.8.

The selected Partner should submit monthly invoices covering the portion of the work that the Partner completed during the previous calendar month. Time reports that have been signed by the appropriate UNHCR Project Manager confirming completion and acceptance of the work should be submitted with the invoices.



Payment Terms/Price Policy 10.9.

Payment Terms

Payment terms are “net 30 days” after UNHCR’s receipt of invoice and any associated time reports and other supporting documents “in good order”. Payment is contingent upon UNHCR’s acceptance of the work and any published service levels the parties agree upon.

Service Level Linked Payments

When established under a specific Statement of Work, it is the intent of UNHCR to structure pro-rated payments based upon achievement of the agreed SLAs. It is also the intent of UNHCR that such prorated payments should decrease with consecutive months of nonattainment of SLAs.

Travel and Missions 10.10.

It is possible that in completing the tasks specified under a specific Statement of Work, that the consultants engaged under the terms of this contract will need to travel to other locations (e.g. other UNHCR duty stations) in addition to being located in Geneva or Budapest (as applicable). In this case, UNHCR will arrange and cover the costs of any such travel in accordance with the UNHCR travel policy. The contractor will be entitled to the same DSA (Daily Subsistence Allowance) as UNHCR staff traveling to the same location. The Partner will be responsible for any travel authorizations (visas etc.) and vaccinations as may be necessary. However, UNHCR will assist to the best of its ability in acquiring visas and medical clearance.

Any travel requirements will be clearly defined before the terms of the SOW are agreed to ensure that the staff provided for the engagement are available and eligible to travel.

Contract Duration 10.11.

UNHCR anticipates entering into a Framework Agreement with one (1) to three (3) partners for a term of two (2) years with the option to renew for one (1) additional year. Based on satisfactory performance, the contract may be renewed for a further one (1) year for a total of three years (2+1). After three (3) years the selected Bidder(s) should expect a new market survey to be conducted and a new RFP issued.

Contract Terms 10.12.

The Bidders should outline their key contractual terms, in particular the “make or break” issues that are envisaged and may become a stumbling block in establishing a contract with UNHCR.

Topics to consider are:

1. Warranties and Liabilities expected by UNHCR. 2. Immunities and Privileges of UNHCR as a UN organization. 3. Jurisdiction under International law rather than any national law.



11. RFP Price Quotation

General 11.1.

This section outlines how we would like you to structure your commercial response to this RFP.

As explained in the covering letter for this RFP, it is essential that your commercial response be provided separately. The technical response must not contain any commercial information and to do so will be grounds for disqualifying your submission.

Pricing 11.2.

Rate card for capabilities outlined in Sections 6, 7 and 8.1 for both Junior and Senior expertise, where relevant, with all work to be performed at the Bidder’s location, Geneva and Budapest. The rate card will be used by the successful Bidders in pricing all turnkey projects performed under the awarded contract.

Financial Offer Form 11.3.

As part of this RFP you will have received an Excel spreadsheet that should be used to submit the details of your price quotation. Please state any assumption made when providing the quotation.

Instructions on completing the spreadsheets 11.4.

Two (2) spreadsheets (Financial and Technical Offer Forms) have been provided as an attachment to this RFP. Please follow the instructions outlined below in completing them.

General information

1. The spreadsheets are in MS Excel format and contain multiple tabs. You should complete the information on the “Summary” tab before updating the others. There is one tab for each of the skill.

2. Only cells in light yellow shading should be updated. 3. On the “Summary” tab, enter your company name, and select “Yes” for each of the skill sets for

which you are submitting an offer. 4. Complete the information in tabs to which you responded “Yes” above. 5. Follow the guidelines below for specific information on the Technical and Commercial

spreadsheets.

Technical information

Please complete the information on the “Summary” tab and then update the category tabs for which you are submitting an offer.

1. Specify the total number of employees in your company. 2. Specify the number of employees in active service delivery roles.



3. Specify the minimum delay in days or weeks by which you will be able to guarantee having your staff on-site and available to commence work for UNHCR in Geneva and Budapest (as applicable). This must include any delays in obtaining travel visas, work permits, or other delays.

4. For each of the specific skill profiles, specify the number of service delivery employees with the relevant number of year of experience.

5. As required, for specific technologies, specify “Yes” or “No” if your service delivery employee base contains the specific skills. In some cases, versions are included.



Summary

Company Name: {enter company name here}

is responding to the following Resource Profile Categories

Category Yes/NoMicrosoft SharePoint Functional ExpertMicrosoft SharePoint Technical ExpertMicrosoft SharePoint Solution ArchitectMicrosoft SharePoint Senior DeveloperMicrosoft SharePoint Junior DeveloperMicrosoft Business Intelligence Infrastructure ExpertMicrosoft Business Intelligence Functional ExpertMicrosoft Business Intelligence Technical ExpertMicrosoft Business Intelligence Solution ArchitectMicrosoft Senior BI DeveloperMicrosoft Junior BI DeveloperMicrosoft .Net Functional ExpertMicrosoft .Net Technical ExpertMicrosoft .Net Solution ArchitectMicrosoft .Net Senior DeveloperMicrosoft .Net Junior DeveloperMobile App Senior DeveloperMobile App Junior DeveloperUX Designer

Minimum delay (days/weeks) to have staff on-siteGenevaBudapestSupplier Location



Microsoft SharePoint Solutions skills

Company Name: {enter company name here}

No of service delivery staff with MS SharePoint Skills

Skill <4y 4-10y >10y TotalMicrosoft SharePoint Functional ExpertMicrosoft SharePoint Technical ExpertMicrosoft SharePoint Solution ArchitectMicrosoft SharePoint Senior DeveloperMicrosoft SharePoint Junior DeveloperMicrosoft Business Intelligence Infrastructure ExpertMicrosoft Business Intelligence Functional ExpertMicrosoft Business Intelligence Technical ExpertMicrosoft Business Intelligence Solution ArchitectMicrosoft Senior BI DeveloperMicrosoft Junior BI DeveloperMicrosoft .Net Functional ExpertMicrosoft .Net Technical ExpertMicrosoft .Net Solution ArchitectMicrosoft .Net Senior DeveloperMicrosoft .Net Junior DeveloperMobile App Senior DeveloperMobile App Junior DeveloperUX Designer

0 0 0 0

Years of experience



Commercial information

Please complete the information on the “Summary” tab and then update the category tabs for which you are submitting an offer.

1. Specify the billing currency that will be used for any eventual contracts between the bidder and UNHCR. UNHCR would prefer that all contracts with a single vendor are in a single currency and any one purchase order raised with a vendor will be in one currency only. For the purposes of comparison, all amounts will be converted into US Dollars using the prevailing United Nations exchange rate.

2. For each of the skill categories and each of the skill profiles, specify the “all inclusive” daily rate in each location and for a contract of the durations specified.



Summary

Company Name: {enter company name here}Currency {enter applicable currency}

is responding to the following Resource Profile Categories

Category Yes/NoMicrosoft SharePoint Functional ExpertMicrosoft SharePoint Technical ExpertMicrosoft SharePoint Solution ArchitectMicrosoft SharePoint Senior DeveloperMicrosoft SharePoint Junior DeveloperMicrosoft Business Intelligence Infrastructure ExpertMicrosoft Business Intelligence Functional ExpertMicrosoft Business Intelligence Technical ExpertMicrosoft Business Intelligence Solution ArchitectMicrosoft Senior BI DeveloperMicrosoft Junior BI DeveloperMicrosoft .Net Functional ExpertMicrosoft .Net Technical ExpertMicrosoft .Net Solution ArchitectMicrosoft .Net Senior DeveloperMicrosoft .Net Junior DeveloperMobile App Senior DeveloperMobile App Junior DeveloperUX Designer

Minimum delay (days/weeks) to have staff on-siteGenevaBudapestSupplier Location

Instructions:1. Please do not modify the structure or format of this spreadsheet2. Please only enter values in the cells with light-yellow shading3. Where appropriate, select values from the pull-down lists





Daily all inclusive rate for staff by location

Location <30d 30-99d >100d

GenevaBudapestSupplier Location









0 0 0

Microsoft SharePoint Junior Developer

Duration of Contract

Microsoft SharePoint Functional Expert

Microsoft SharePoint Technical Expert

Microsoft SharePoint Solution Architect

Microsoft SharePoint Senior Developer

Microsoft Business Intelligence Infrastructure Expert

Microsoft Business Intelligence Functional Expert

Microsoft Business Intelligence Technical Expert

Microsoft Business Intelligence Solution Architect

















0 0 0

Microsoft .Net Senior Developer

Microsoft Business Intelligence Senior Developer

Microsoft Business Intelligence Junior Developer

UX Designer

Duration of Contract

Microsoft .Net Junior Developer

Mobile App Senior Developer

Mobile App Junior Developer

Microsoft .Net Functional Expert

Microsoft .NET Technical Expert

Microsoft .Net Solution Architect



12.Evaluation Process

Submission of Bids 12.1.

The procedures to be followed in preparing and submitting your proposal are defined in the covering letter for this RFP. You should carefully follow the instructions and guidelines in the covering letter in preparing your response and adhere to the established deadlines.

The RFP process is governed by UNHCR’s Financial and Procurement rules and these will be strictly adhered to throughout the whole RFP process. The RFP process is managed by the Procurement Service (PS) and any contact with UNHCR in relation to this RFP must be through the designated focal point within PS.

Technical Evaluation 12.2.

This evaluation criterion is internal to UNHCR and will not be shared with any of the Bidders, either prior to or after the final submission date. The evaluation criteria will be based on the information requested in this RFP.

UNHCR/DIST will form an evaluation committee which will examine all offers that where received in good order and prior to the closing deadline for submissions. The evaluation committee will normally be composed of UNHCR staff members (DIST and others) but may also include independent external consultants.

Any submission that does not pass this initial inspection will not be evaluated further. All submissions retained at this point will be technically evaluated by each member of the evaluation committee independently against the pre-established pass/fail evaluation criteria specified in the section below.

Technical Evaluation Criteria 12.3.

Criteria Description Max. % of Overall Score

A. General 10%

A.1. Company description and qualifications

A.2. Detailed Financial Statements, Proof of Financial Stability

A.3. Company’s Management and Human Capital

A.4. Company’s Global Reach

B. Service Scope Confirmation 10%

B.1. Business and Technological Expertise

B.2. Technology Partnerships

B.3. Quality Assurance



B.4. Client Manager

B.5. Service Level Agreements

B.6. Customers and Customer References

B.7. Monitoring and Reporting

B.8. Relationship Management

B.9. Uniqueness

B.10. Sales engagement Process (SOW admin, billing, etc.)

C. Provision of Resources (independent of skill category)

15%

C.1. Short start-up (max 10 days SOW to on-site/work to commence), up to 3 months’ work

C.2. Long term, planned work (max 8 weeks SOW to on-site) up to 12 months’ work

D. Proof of Business and Technological Expertise 35%

D.1. Microsoft SharePoint Functional Expert

Ability to provide from a large skill base

Evidence of high quality skilled staff (sample CVs)

D.2. Microsoft SharePoint Technical Expert



D.3. Microsoft SharePoint Solution Architect



D.4. Microsoft SharePoint Senior Developer



D.5. Microsoft SharePoint Junior Developer



D.6. Microsoft Business Intelligence Infrastructure Expert





D.7. Microsoft Business Intelligence Functional Expert



D.8. Microsoft Business Intelligence Technical Expert



D.9. Microsoft Business Intelligence Solution Architect



D.10. Microsoft Senior BI Developer



D.11. Microsoft Junior BI Developer



D.12. Microsoft .Net Functional Expert



D.13. Microsoft .Net Technical Expert



D.14. Microsoft .Net Solution Architect



D.15. Microsoft .Net Senior Developer



D.16. Microsoft .Net Junior Developer



D.17. Mobile App Senior Developer





D.18. Mobile App Junior Developer



D.19. UX Designer



Financial Evaluation 12.4.

Only those financial bids received in good order and prior to the closing deadline for submissions for which the technical responses have been deemed technically compliant, shall be opened unless otherwise decided differently by the Chief of Section, HQ Procurement, Procurement Service (PS), UNHCR.

PS will complete the evaluation of the financial bids and consolidate all results. In general, UNHCR will select the offer that represents the “best value” to the organization and not necessarily the lowest price offer. In case of RFPs, we select the bids that reach the highest combined score (combining technical and financial scores).

Bidder’s Response Form: RFP/2016/757 [Company Name]

Page 1 of 4

RFP – Para 6 Business and Technical Capabilities

6.1 Ability to meet Business Capabilities as described in RFP:

Demonstrated ability in establishing rapport with internal project teams to deliver solutions outlined above.

Demonstrated ability in migrating content from disparate systems to SharePoint and providing assistance and advice on content migration plans.

Demonstrated ability in integrating disparate systems with SharePoint by, for example, utilizing web services.

Demonstrated capabilities to develop solutions catering to varying bandwidth and latency connections.

Demonstrated ability to provide long term maintenance and support for custom solutions.

Demonstrated ability to create SharePoint based interfaces for multiple end user devices including smartphones and tablets.

Demonstrated ability to assist in articulating and implementing a robust and accurate Information Architecture across relevant solutions.

Demonstrated ability to transfer knowledge to the internal teams, stakeholders and managed service providers while also offering team augmentation for project specific or longer term interventions.

Demonstrated ability to provide counsel, advice and recommendations for SharePoint governance

6.2 Ability to meet Technical Capabilities as described in RFP:

SharePoint Functional and Technical Expertise

SharePoint/.Net Application Development

SharePoint Business Intelligence

UX Design

Mobile App Development

RFP – Para 8 Proof of Business and Technical Expertise Sample Resource Profiles

Resource Profiles:

SharePoint Functional Expert SharePoint Technical Expert SharePoint Solution Architect SharePoint Senior Developer SharePoint Junior Developer Microsoft BI Functional Expert Microsoft BI Technical Expert Microsoft BI Solution Architect Microsoft BI Infrastructure Expert Microsoft Senior BI Developer


Page 2 of 4

Microsoft Junior BI Developer Microsoft .Net Functional Expert Microsoft .Net Technical Expert Microsoft .Net Solution Architect Microsoft .Net Senior Developer Microsoft .Net Junior Developer Mobile App Senior Developer Mobile App Junior Developer UX Designer

RFP – Para 8.2 Key Personnel Proposed

RFP – Para 8.3 Vendor Project Management Activities

RFP – Para 8.4 Projects and Outsourcing

RFP – Para 8.5 Bidder Profile/Company Information

a. List your company’s:

full legal name,

corporate address,

telephone number, and

fax number.

b. List your company’s:

primary contact (and back-up). Please include title, address, telephone number, fax number and email address.

c. Describe the company’s philosophy, vision, mission and long-term strategy. Describe how this vision would benefit UNHCR.

d. A brief company history (max one page A4).

e. Financial statements covering the last three years.

f. Provide a list of the company’s major customers, with contact information, that are similar in size and culture as UNHCR and have contracted with your company for similar project requirements. UNHCR may choose to contact them for reference purposes.

UNHCR may choose to contact them for reference purposes.

g. Describe any conflicts of interest your company may have in entering into a contractual relationship with UNHCR.

Project Experience:

j. Please provide details of three relevant implementations of Microsoft SharePoint your company completed in the past 24 months, including Intranets.

1. Project Name:

Project Methodology used:

Counsel and Assistance given to client/customer:

Installation undertaken:


Page 3 of 4

Migration(s) undertaken:

Support & Maintenance given:

Customised development undertaken:

Outcome of project:

Risks encountered during the project and mitigation steps taken:

Lessons Learned from the project:

Client/Customer contact:

Walk-through of work completed available/possible? YES NO

2. Project Name:







Outcome of project:





3. Project Name:







Outcome of project:





i. Provide evidence of the company’s official qualifications and


Page 4 of 4

accreditations with regard to Microsoft SharePoint

j. UNHCR intends to include a provision in the awarded contract reserving its right to include Service Level Agreements in the contract and/or SOWs issued under the contract. How does the bidder define and manage Service Level Agreements related to maintenance, enhancements and monitoring and reporting?

RFP – Para 8.6 Management and Human Capital

Staffing Levels

IT Experience

Certification Programs

Awards

RFP – Para 8.7 Quality Assurance

RFP – Para 8.8 Client Manager

RFP – Para 8.9 Monitoring and Reporting

RFP – Para 8.10 Relationship Management

RFP – Para 8.11 Uniqueness

Microsoft SharePoint,Business Intelligenceand .Net Skills

UNHCR RFP/2016/757 Financial Response Form

Summary sheet

Company Name: {enter company name here}Currency: {enter applicable currency}

Category Offered? 'Yes/NoSharePoint Functional Expert NoSharePoint Technical Expert NoSharePoint Solution Architect NoSharePoint Senior Developer NoSharePoint Junior Developer No

Category Offered? 'Yes/NoMicrosoft BI Functional Expert NoMicrosoft BI Technical Expert NoMicrosoft BI Solution Architect NoMicrosoft BI Infrastructure Expert NoMicrosoft Senior BI Developer NoMicrosoft Junior BI Developer No

Category Offered? 'Yes/NoMicrosoft .Net Functional Expert NoMicrosoft .Net Technical Expert NoMicrosoft .Net Solution Architect NoMicrosoft .Net Senior Developer NoMicrosoft .Net Junior Developer NoMobile App Senior Developer NoMobile App Junior Developer NoUX Designer No

Instructions:1. Please do not modify the structure or format of this spreadsheet2. Please only enter values in the cells with light-yellow shading



SharePoint Rate Card

Company Name:Currency:



SharePoint Functional ExpertGenevaBudapestOffsite (supplier location)

SharePoint Technical ExpertGenevaBudapestOffsite (supplier location)

SharePoint Solution ArchitectGenevaBudapestOffsite (supplier location)

SharePoint Senior DeveloperGenevaBudapestOffsite (supplier location)

SharePoint Junior DeveloperGenevaBudapestOffsite (supplier location)

Duration of contract



Business Intelligence Rate Card




Microsoft BI Functional ExpertGenevaBudapestOffsite (supplier location)

Microsoft BI Technical ExpertGenevaBudapestOffsite (supplier location)

Microsoft BI Solution ArchitectGenevaBudapestOffsite (supplier location)

Microsoft BI Infrastructure ExpertGenevaBudapestOffsite (supplier location)

Microsoft Senior BI DeveloperGenevaBudapestOffsite (supplier location)

Microsoft Junior BI DeveloperGenevaBudapestOffsite (supplier location)




.Net Rate Card




Microsoft .Net Functional ExpertGenevaBudapestOffsite (supplier location)

Microsoft .Net Technical ExpertGenevaBudapestOffsite (supplier location)

Microsoft .Net Solution ArchitectGenevaBudapestOffsite (supplier location)

Microsoft .Net Senior DeveloperGenevaBudapestOffsite (supplier location)

Microsoft .Net Junior DeveloperGenevaBudapestOffsite (supplier location)

Mobile App Senior DeveloperGenevaBudapestOffsite (supplier location)

Mobile App Junior DeveloperGenevaBudapestOffsite (supplier location)

UX DesignerGenevaBudapestOffsite (supplier location)


1

UNHCR VENDOR REGISTRATION FORM – (Rev. Feb 10)

Section 1: Company Details and General Information

1. Name of Company: 2. Street Address: 3. P.O. Box and Mailing Address: Postal Code: City: Country: 4. Tel: 5. Fax: 6. Email: 7. WWW Address: 8. Contact Name and Title: 9. Email: 10. Parent Company (Full legal / officially registered company name): 11. Subsidiaries, Associates - name, city, country (attach a List if necessary): 12. International Offices/Representation (Countries where the Company has local Offices/Representation): 13. Type of Business (Mark one only): Corporate/ Limited: Partnership: Other (specify): 14. Nature of Business: Manufacturer: Authorised Agent: Trader: Consulting Company: Other (specify): 15. Year Established: 16. Number of Full-time Employees: 17. Licence no./State where registered: 18. VAT No./Tax I.D: 19. Technical Documents available in: English French Spanish Russian Arabic Chinese Other (specify) _________________ 20. Working Languages: English French Spanish Russian Arabic Chinese Other (specify) _________________

Section 2: Banking Information

21. Bank Name: 22. Branch Name: 23. Branch Address: 24. Tel. number:

25. Fax number:

26. Bank Account Number: 27. Account Name: 28. Account currency: 29. Swift/Bank Identifier Code (BIC): 30. International Bank Account Number (IBAN): 31. Routing Bank details (if applicable): full details to be provided as per above If multiple bank accounts exist that may be relevant to UNHCR, please provide details for each account.

2

Section 3: Technical Capability and Information on Goods / Services Offered 32.. Quality Assurance Certification (e.g. ISO 9000 or Equivalent) (please provide a Copy of your latest Certificate): 33. For Goods only, do those offered for supply conform to National/International Quality Standards? Yes No 34. List below up to a maximum of ten (10) of your core Goods/Services offered: Description (one Line for each Item) National/International Quality Standard to which Item conforms

Section 4: Experience

35. Annual Value of Total Sales for the last 3 Years: Year ______: USD___________ Year ______: USD___________ Year ______: USD___________ 36. Annual Value of Export Sales for the last 3 Years: Year ______: USD___________ Year ______: USD___________ Year ______: USD___________ 37. If available, please provide a copy of the company's latest annual or audited Financial Report. Please note that the latest audited financial report

may be requested in case of a contract with UNHCR. Do you have outstanding bankruptcy, judgment or pending legal action that could impair operating as a going concern? Yes No

If available, please provide Credit Rating by Dun and Bradstreet or equivalent:

38. Recent Contracts with the UN and/or other International Aid Organizations: Organization: Value: Year: Goods/Services Supplied: Destination: USD ________________________ _ USD ________________________ USD ________________________ USD ________________________ 39. To which Countries has your Company exported and/or managed Projects over the last 3 Years?

3

Section 5: UN Global Compact Initiative 40. Is your company aware of the UN Secretary General‟s Global Compact initiative, which can be viewed at http://www.unglobalcompact.org? Yes No If yes, have you signed up to this initiative or are you going to sign up to? Please state:

Section 6: Environment 41. Does your Company have a written Statement of its Environmental Policy? (If yes, please attach a Copy) Yes No 42. Write down the name, qualification and contact details of your company‟s environmental focal point. Name: ______________________ Qualification: ____________ Telephone: ______________________ Email: _________________ 43. Does your organisation hold any accreditation such as ISO 14001 related to the environment? Yes No If yes, please attach a copy.

Section 7: Anti Personnel Mines

44. By signing this VRF, potential vendor warrants and represents that neither it, its parent entities (if any), nor any of its subsidiary

or affiliated entities (if any) is engaged in the sale or manufacture, either directly or indirectly, of anti-personnel mines or any components produced primarily for the operation thereof. Please confirm by answering Yes or No below. Yes No Any breach of this clause may lead to the termination of all contracts your Company may have with UNHCR and removal from the approved vendor database.

Section 8: Child Labour 45. By signing this VRF, potential vendor warrants and represents that it is not engaged in any practice inconsistent with the Rights set forth in the Convention on the Rights of Child which requires that a child shall be protected from performing any work that is likely to be hazardous or to interfere with the child‟s education or to be harmful to the child‟s health and physical, mental, spiritual, moral or social development. Do you agree with this? Yes No Any breach of this clause may result in the termination of all contracts your Company may have with UNHCR and removal from the approved vendor database.

Section 9: Official not to benefit

46. By signing this VRF, potential vendors confirm that they have read, understood and will comply with the UNHCR policy on the “zero tolerance” that strictly prohibits the acceptance of any type of gift and/or hospitality by UN staff members participating in the procurement process. Please confirm. Yes No Any breach of this clause may lead to the termination of all contracts your Company may have with UNHCR and removal from the approved vendor database.

Section 10: Others 47. Please list any Disputes your Company has been involved in with UN Organizations over the last 3 Years: 48. List any National or International Trade or Professional Organizations of which your Company is a Member.

49. Is your company already registered with the United Nations Global Marketplace (UNGM)? If so, please provide registration number.

50. Certification: I, the undersigned, hereby accept the UNHCR General Conditions, a copy of which has been provided to me, and warrant that the information

provided in this form is correct and, in the event of changes, details will be provided as soon as possible:

51. Self Declaration: I, the undersigned, declare that: (a) Our company is not involved in any fraudulent or corrupt activities and has not been in the past, and is not currently under any investigation for

any such activities which would render our company unsuitable for business dealing with UNHCR. (b) Our company is not on, or associated with a company or individual, groups, undertakings and entities that are on the consolidated list

established and maintained by the committee established by the UN Resolution No. 1267 (www.un.org/sc/committees/1267/consolist.html). (c) Our company is not on, or associated with a company or individual that are subject to the list of Independent Inquiry Committee into United

Nations Oil-for-food programme (www.iic-offp.org). (d) Our company is not currently removed, invalidated or suspended by any other UN Headquarters, or Field Offices or any other UN Agencies

(including the World Bank) Name: Functional Title: Signature: Date:

4

Please mail completed form to*:

United Nations High Commissioner for Refugees

Supply Management Service HQSF00

Chief, Procurement & Contracts Section

Ipoly utca 5a/b/c

1133 Budapest

Hungary

*Registration form to be returned to the relevant UNHCR Office

Companies that are registered with UNHCR and that have no purchase history over three years shall beinactivated. UNHCR may require new

registration documentation from suppliers in case new business opportunity appears.

INSTRUCTIONS FOR COMPLETION

The form should be typewritten in uppercase and completed clearly and accurately ensuring that all questions are answered. The numbers below correspond to item numbers on the registration form: Section 1:

1. Full name of company.

2. Full street address.

3. Full mailing address (including P.O. Box, if any).

4. Telephone number, including correct country and area codes.

5. Fax number, including country and area codes.

6. Email address.

7. WWW Address.

8. Provide name of person (including title) or department to whom correspondence should be addressed.

9. Provide email address of contact person.

10. Full legal name of parent company, if any.

11. Please provide, on a separate sheet if necessary, names and addresses of all subsidiaries & associates if any.

12. Please provide countries where the company has local offices or representation.

13. Please tick one box. If other; please specify.

14. Please tick one box. If other; please specify. If the company is a manufacturer of some products and a trader/agent of others which they do not manufacture, both boxes should be ticked.

15. Indicate the year in which the organization was established under the name shown in Item 1.

16. Indicate the total number of full-time personnel in the company.

17. Provide the license number under which the company is registered, or the State where it is registered.

18. Provide the VAT number or Tax I.D. of the company.

19. Please tick the boxes for which languages the company is able to provide technical documents. Please specify other languages.

20. Please tick the boxes for which languages the company is able to work in. Please specify other languages.

Section 2:

21. Full name of bank.

22. Name of branch.

23. Address where branch is located.

24. Telephone number, including correct country and area codes.

25. Fax number, including country and area codes.

26. Number of the company account.

27. Name in which the account is held (important: tis should be the company name).

28. Currency of the account.

5

29. Swift code for the account.

30. International Bank Account Number (IBAN).

31. Should a routing be required for international payments, please provide full details of intermediate bank(s).

Section 3:

32. List any Quality Assurance Certificates (e.g. ISO 9000 series) that have been issued to your company and provide a copy of the latest certificates.

33. Indicate whether the company's products conform to national/international standards. If yes please attach copies of the certificates.

34. Please list up to 10 of the core goods/services offered. For each item, list the National/International Quality Standard to which it conforms.

Section 4:

35. Provide the total annual sales for the organization for the last 3 financial years in USD.

36. Provide the total export sales for the organization for the last 3 financial years in USD. 37. Please provide a copy of your most recent annual report or audited financial report. Please tick „yes‟ or „no‟ to reflect whether your company has

any outstanding bankruptcy, judgment or pending legal action that could impair operating as a going concern? If available, provide a rating by Dun and Bradstreet or equivalent (specify which).

38. Enter the name(s) of UN organizations which your company has dealt with recently. Provide the value and the year of the contract, the goods/services supplied and the country of destination of each contract. If you have had more than 5 of such contracts, please attach a separate sheet indicating the others. Documentary evidence of such contracts may be required, e.g. copies of purchase orders.

39. List export markets, in particular, all developing countries to which your company has exported over the last 3 years.

Section 5:

40. Please confirm if your company is aware of the UN Global Compact Initiatives – ten universally accepted principles of Human Rights, Labour, Environment and Anti-Corruption – by marking Yes or No. Also, please state if you have signed up to this initiative or you intend to do so.

Section 5:

41. The Earth Summit, held in Rio de Janeiro in 1992, emphasised the necessity to protect and renew the earth's limited resources. Agenda 21 was adopted by 178 governments and lays an emphasis for the UN to exercise leadership, i.e. towards promoting environmental sensitive procurement policies for goods and services. Please indicate whether your company has a written statement of its Environmental Policy and, if so, please provide a copy.

42. Provide the name, qualification and contact details (e-mail and telephone) of your environmental focal point.

43. Please indicate if your organisation holds any accreditation such as ISO 14001 related to the environment. If so, please enclose copies of such certification.

Section 7:

44. UNHCR expects all suppliers with whom it does business with to obey with the non-engagement in the sale or manufacture of anti-personnel mines or components utilized in the manufacture of anti-personnel mines. Please mark yes if you are in agreement and no if otherwise.

Section 8:

45. UNHCR expects all suppliers with whom it does business with to obey with the non-engagement in any practice inconsistent with the rights set forth in the Convention on the Rights of the Child, the International Labour Organization (ILO) Minimum Age Convention or the Prohibition and Immediate Elimination of the Worst Forms of Child Labour Convention. Please mark yes if you are in agreement and no if otherwise.

Section 9:

46. Official benefits: UNHCR adopted “zero tolerance” policy that strictly prohibits the acceptance of any type of gift and/or hospitality by UN staff members participating in the procurement process. Please confirm your acceptance by answering Yes or No if otherwise.

Section 10:

47. List all disputes with UN organizations which your organization has been involved in over the last 3 years. If more space is required, please use a separate sheet.

48. Provide details of all national and international trade or professional organizations to which your company belongs.

49. UNHCR accepts UNGM-registered companies into its database, subject to submitting a hardcopy of a complete set of vendor registration form with necessary attachments. The registration number provided by UNGM should be given.

50. Please read carefully the enclosed UNHCR General Term and Conditions, as signing of the form signifies acceptance. The form should be signed by the person completing it and their name and title should be typed, along with the date.

6

51. Please sign a self declaration stating that:

(a) Your company is not involved in any fraudulent and corrupt activities and has not been in the past, and is not currently under any investigation for such activities which would render your company unsuitable for business dealing with UNHCR.

(b) Your company is not on, or associated with a company or individual, groups, undertakings and entities that are on the consolidated list established and maintained by the committee established by the UN Resolution No. 1267 (www.un.org/sc/committees/1267/consolist.html)

(c) Your company is not on, or associated with a company or individual that are subject to the list of Independent Inquiry Committee into United Nations Oil-for-food programme (www.iic-offp.org)

(d) Your company is not currently removed, invalidated or suspended by the UN Headquarters or any of its field offices or any other UN agency Headquarters or any of their field offices.