Embed Size (px)
Citation preview
206 : BUSINESS COMMUNICATION
MULTIPLE CHOICE QUESTIONS
1. Communication is of facts, ideas, opinions by two or more persons.
a.Exchange.
b.foreign exchange.
c.Control.
d.none of the above.
Answer: A
2.…………… channel of communication called the grapevine.
a.Formal.
b.Informal.
c.Horizontal.
d.None of the above.
Answer: B
3. The main objective of communication is ………
a.information and persuasion.
b.skill and personality development.
c.control and management.
d.none of the above.
Answer: A
4. The downward communication flow from …….
a.a subordinate to a superior.
b.a subordinate to a subordinate.
c.a superior to a superior.
d.a superior to a subordinate.
Answer: D
5. Examples of oral communication …………
a.Letter.
b.E-mail.
c.Telephone.
d.None of the above.
Answer: C
6. How to make audio-visual communication effective?
a. The pictures are colourful.
b. Clearly written.
c.Speak politely.
d.None of the above.
Answer: A
7. Advantage of written communication …………
a.save time.
b.save money.
c.permanent record.
d.none of the above.
Answer: C
8. Written communication includes ……………..
a.reports & forms.
b.interviews.
c.film.2
d.none.
Answer: A
9. Communication saves time in ……..
a.internal communication.
b.interview.
c.oral communication.
d.schedule.
Answer: C
10. The most important part of the letter is ………
a.the heading.
b.date.
c.body of the letter.
d.post script.
Answer: C
11. Advantage of oral communication ……
a.permanent record.
b.legal document.
c.save time.
d.none.
Answer: C
12. Normal salutation in chairman’s speech will be …………..
a.Ladies and Gentlemen.
b.Dear Sir.
c.Respected Sir.
d.Madame.
Answer: A
13. Internal communication is a communication between ………
a.banker and customer.
b.superiors and subordinate.
c.salesman and buyer.
d.insurance company and its customer.
Answer: B
14. Telephonic conversation is a …………
a.verbal communication.
b.non-verbal communication.
c.visual communication.
d.none.
Answer: B
15. Envelopes containing transparent papers to show the address are called …….
a.window envelops.
b.easy envelop.
c.address envelop.
d.front envelop.
Answer: C
16. In the communication cycle, the process of retranslation of signals into ideas is
called ……….
a.encoding.
b.decoding.
c.response.
d.feedback.
Answer: B
17. If each line in the inside address is started after leaving a small gap, it is known as
…………
a.block form.
b.correct form.3
c.indented form.
d.address form.
Answer: C
18. The inside address should be written ………
a.below the salutation.
b.above the heading.
c.above the salutation.
d.above the date.
Answer: C
19. Reports from the subordinates to the superiors take the form of ………
a.upward communication.
b.downward communication.
c.face-to-face communication.
d.visual communication.
Answer: A
20. Pictures, slides, films fall under ………
a.body languages.
b.audio-visual communication.
c.reporting.
d.visual communication.
Answer: B
21. Realizing the potential of the self is part of the ……..
a.communication development.
b.language development.
c.skill development.
d.personality development.
Answer: D
22. Salutation ………..
a.comes above inside address.
b.begins at left hand margin of the letter.
c.comes at the end of the letter.
d.none of the above.
Answer: B
23. “Messieurs” …….
a.A French term meaning “gentlemen”.
b.Used in singular.
c.Is a title like “Doctor”.
d.None of the above.
Answer: A
24. A memo is an example for ……….
a.internal communication.
b.external communication.
c.lateral communication.
d.none of these.
Answer: A
25. Gestures is an example for ……….
a.body language.
b.grammar.
c.speeches .
d.none of these.
Answer: A
26. Communication over telephone is an example for ……….
a.oral communication.
b.audio-visual communication.
c.internal communication.4
d.none of these.
Answer: A
27. The term communist derived from ………….. word.
a.Greek
b.Latin
c.Chinese
d.English
Answer: B
28. Communication means …………. information, feeling and thoughts, with others.
a.to receive
b.exchange of
c.conveying
d.all the above
Answer: B
29. Grapevine communication is associated with ………….. communication.
a.formal
b.informal
c.horizontal
d.none of the above
Answer: B
30. Lateral communication is between …………
a.superior and subordinate.
b.same cadre of personal.
c.subordinate and superior.
d. None of the above
Answer: B
31. Audio Visual communication combines ………
a.auditory only.
b.visual only.
c.both auditory & visual.
d.written.
Answer: C
32. Communication problems otherwise known as ……………
a.enquire.
b.barriers.
c.encoding.
d.None of the above
Answer: B
33. Posters fall under …………… communication.
a.oral.
b.visual.
c.written.
d.spoken
Answer: B
34. Informal communication is otherwise known as …………… communication.
a.grapevine
b.lateral
c.visual
d.horizontal
Answer: A
35. Horizontal communication flows through ………
a.face-to-face discussion.
b.telephonic talk.
c.periodical meeting.
d.all the above.5
Answer: D
36. Face-to-face communication means …………
a.visual communication.
b.direct conversation.
c.oral communication.
d.none of the above.
Answer: B
37. Physical Barriers to communication are ……..
a.time and distance.
b.interpretation of words.
c.denotations.
d.connotations.
Answer: A
38… is the process of arriving at agreement through consultation.
a.Consensus
b.Horizontal
c.Vertical
d.None
Answer: A
39. Information must be …..
a.accurate, complete, recent.
b.inaccurate, incomplete.
c.irregular.
d.none of the above.
Answer: A
40. Effective advice……
a.is both man-oriented & work oriented.
b.is given in the worker’s interest.
c.promotes understandings.
d.all the above.
Answer: D
41. All the media available can be broadly classified into …. groups.
a.two
b.three
c.four
d.five
Answer: C
42. Audio-Visual communication is most suitable for mass…. and mass ….
a.publicity & education.
b.policies & political.
c.save & store.
d.none.
Answer: A
43 … communication is the most popular means of transmitting message.
a.Written
b.Oral
c.Visual
d.Face-to-face
Answer: B
44. Audio-visual communication that makes use of telecast, short films on the cinema
screen & video tapes is … medium.
a.old
b.latest
c.both
d.none6
Answer: C
45. The inside address is typed ……..
a.right hand side.
b.left hand side.
c.right hand bottom.
d.none of the above.
Answer: A
46. The usual forms of greetings used for unmarried women …….
a.Mr.
b.Mrs.
c.Madam.
d.Gentlemen.
Answer: A
47. On the ………. it is possible to get immediate feedback.
a.letter
b.telephone
c.e-mail
d.none
Answer: B
48. Which of the following is correct?
a.On my address.
b.To my address.
c.An my address
d.None of the above.
Answer: B
49. When “Respected Sir” is the salutation the appropriate complimentary clause is ……
a.Yours sincerely.
b.Yours faithfully.
c.Yours affectionately.
d.None of the above.
Answer: A
50. Appropriate salutation for an application is ………
a.My Dear Sir.
b.Sir.
c.Dear Sir.
d.None of these.
Answer: B
51.Margin to a letter is like ……….
a.frame of a picture.
b.evidence for the communication.
c.engine to a machine.
d.none of the above.
Answer: A
52. Conciseness means ……….
a.brevity.
b.courtesy.
c.coherence.
d.convincing.
Answer: B
53. Date of the letter shall be placed in the ………… hand corner of a letter.
a.left
b.right
c.both (1 & 2)
d.Any where in a letter
Answer: C7
54. Good punctuation will not involve …………………
a.rereading.
b.ambiguity.
c.both.
d.Misunderstanding
Answer: C
55. Verification of the performance of communication is associated with…
a.communication audit.
b.communication training
c.communication process.
d.Fidelity of communication
Answer: C
56. A group discussion of a real life situation with in a training environment is ….
a.discussion.
b.listening.
c.case study method.
d. All of the above
Answer: A
57.Bad Listeners will make ……….. Communication
a.good.
b.bad.
c.excellent.
d. rather favorable .
Answer: B
58. Subscription of a letter ………..
a.contains principal message.
b.contains name and address of the receiver.
c.contains name and address of the sender.
d.none of the above.
Answer: B
59. Post script appears in a letter ……..
a.in the beginning.
b.in the middle.
c.in the end.
d.never appears.
Answer: D
60. One of the major drawbacks of the grapevine is that it may spread …. news which
may sometimes prove harmful even to the employees.
a.Baseless.
b.good .
c.urgent.
d.Secret.
Answer: D
61. Complementary close or subscription always be ……. with salutation.
a.Different.
b.Consistent.
c.Opposite.
d.none of the above.
Answer: B
62. The possibility of misunderstanding at any step ……
a.brain drain.
b.output.
c.channel.
d.none.
Answer: A8
63.The information the receiver gets is called …..
a.message.
b.output.
c.input.
d.none.
Answer: A
64. Sources of information …..
a.old files.
b.observation.
c.meeting.
d.all the above.
Answer: D
65. Information about its products is …… information.
a.External.
b.Internal.
c.Planning.
d.None.
Answer: B
66. A business letter serves as a record for … reference.
a.Past.
b.Present.
c.Future.
d.both (2) & (3).
Answer: D
67. … is the essential aspect of communication.
a.Enclosure
b.Letter
c.Telephone
d.Feedback
Answer: D
68. Communication is the … of business.
a.Backbone.
b.life blood.
c.nervous system.
d.both (1) & (2).
Answer: A
69. The aim of … should be the organization's betterment.
a.Order.
b.Warning.
c.Suggestion.
d.None.
Answer: A
70. Warning can be …
a.general or specific.
b.specific.
c.particular.
d.none.
Answer: A
71. Motivation should be achieved through …
a.monetary incentives.
b.making the workers participate in the decision making process.
c.making achievement goals very specific.
d.none.
Answer: D
72. For conciseness…..9
a.only relevant facts.
b.no repetition.
c.no verbosity.
d.all the above.
Answer: D
73…. implies respect for the reader’s point of view.
a.Consideration .
b.Order.
c.Courtesy.
d.None.
Answer: D
74. For Consideration ….
a.adopt the you-attitude in your message.
b.avoid gender bias.
c.emphasize positive, pleasant facts.
d.all the above.
Answer: D
75. Correctness implies ….
a.giving correct facts.
b.at an appropriate time.
c.in a suitable.
d.all the above.
Answer: D
76…. are welcome, for it is not obligatory to accept them.
a.Suggestion.
b.Order.
c.Courtesy.
d.None.
Answer: A
77…. Communication is unsuitable for lengthy message.
a.Oral
b.Written.
c.Vertical.
d.None.
Answer: A
78. Communication is something so simple and difficult that we can never put it in
simple words says ….
a.T.S.Matthews.
b.Peter.F.Drucker.
c.Newman.
d.None.
Answer: A
79… may be less important for small business.
a.Letter-writing.
b.Telephone.
c.E-mail.
d.None.
Answer: A
80… Communication is the most popular means of transmitting message.
a.Written.
b.Oral .
c.Visual.
d.Face-to-face.
Answer: B10
81. Audio-Visual communication that makes use of telecast, Short films on the cinema
screen & Video tapes is … medium.
a.Old.
b.latest .
c.both.
d.None.
Answer: C
82…. is a more powerful agent of persuasion and control.
a.Speaker.
b.Receiver.
c.Speech.
d.None.
Answer: A
83…. is quite often a physical barrier to communication.
a.Noise.
b.Interpretation of words.
c.By passed instruction.
d.All of the above.
Answer: A
84…. refers to the special language of a trade.
a.Jargon.
b.Expression.
c.Colloquialism.
d.None of the above.
Answer: A
85. Audio-Visual communication is ……
a.sight.
b.sound.
c.both (a) & (b).
d.none.
Answer: C
86… is the process of arriving at agreement through consultation.
a.Consensus.
b.Horizontal.
c.Vertical.
d.None.
Answer: A
87. Information must be …..
a.accurate, complete, recent.
b.inaccurate, incomplete.
c.irregular.
d.none of the above.
Answer: A
88. Effective advice……
a.is both man-oriented & work oriented.
b.is given in the worker’s interest.
c.promotes understandings.
d.all the above.
Answer: D
89. All the media available can be broadly classified into …. groups.
a.Two.
b.Three.
c.Four.
d.Five.
Answer: C11
90. Audio-Visual communication is most suitable for mass…. and mass ….
a.publicity & education.
b.policies & political.
c.save & store.
d.none.
Answer: A
91. Employees should encourage giving ….
a.information.
b.guidelines.
c.suggestion.
d.order.
Answer: C
92. Standard Sheets measuring …… are preferred these days.
a.11”x 8 ½” .
b.10”x 9 ½”.
c.12”x 12 ½” .
d.None.
Answer: A
93. The letter of acknowledgement …..
a.provides a record.
b.shows courtesy.
c.avoids misunderstanding.
d.serves all the above purposes.
Answer: D
94. The letter should be based on …..
a.I attitude.
b.You attitude.
c.We attitude.
d.None of the above.
Answer: B
95. The reimbursement of expenses is generally made by the …..
a.principal.
b.agent.
c.subordinate.
d.none of the above.
Answer: C
96. Interpretation of data is followed by ……
a.recommendation.
b.suggestion.
c.conclusions.
d.none of the above.
Answer: B
97. Communication network in any organization is …………
a.internal & external.
b.verbal & written.
c.oral & non-verbal.
d.feedback.
Answer: A
98.Ability to communicate effectively ………
a.is inborn.
b.can be developed.
c.can’t be developed.
d.is not necessary.
Answer: B12
99. Empathy leads to …..
a.greater receptivity.
b.more involvement.
c.greater focus.
d.none of the above.
Answer: C
100. In telephonic talk the message should be ……..
a.brief.
b.convoluted.
c.evasive.
d.all the above.
Answer: D
101. Colours also have a …. effect.
a.psychological .
b.physiological.
c.sociological .
d.none.
Answer: A
102. Blue colour refers …..
a.sincerity.
b.traditional.
c.danger.
d.none.
Answer: A
103. Gray colour refers …..
a.confidence & wisdom.
b.cheerfulness & vigour.
c.life & coolness.
d.none.
Answer: A
104. Bold colour in a report implies ……….
a.emphasis.
b.attention.
c.power.
d.none of the above.
Answer: C
105. When the words spoken or written in the communication are not understood by the
receiver in the same sense it was sent by the sender, it is called ……… barrier.
a.semantic barrier.
b.physical barrier.
c.socio-psychological .
d.none of the above .
Answer: A
106. Informal communication is otherwise known as ……………..
a.person to person communication.
b.internal communication.
c.external communication.
d.none of the above.
Answer: B
107. Facial expressions and gestures are known as …………
a.face to face communication.
b.oral communication.
c.both 1 & 2.
d.none of the above.
Answer: B13
108. Television is an example of …….. means of communication.
a.audio-visual communication .
b.visual communication.
c.computer based communication .
d.none of the above.
Answer: B
109. A business letter written on fifteenth day in the month of January 2004 may be
dated like this: ……………….
a.15.01.2004.
b.Jan 15th 2004.
c.15.01.04.
d.none of the above.
Answer: B
110. Listening helps to make ……. effective.
a.Communication.
b.oral communication.
c.both a & b.
d.none of the above.
Answer: A
111. Communication in an organization should ideally flow…………
a.from top to bottom.
b.from bottom to top.
c.both ways.
d. horizontally.
Answer: A
112. The official record of the proceeding of a meeting is known as ….
a.agenda.
b.minutes.
c.prospectus.
d.report.
Answer: A
113. The participants of a board meeting are ……….
a.member.
b.directors.
c.member and directors.
d.outsiders
Answer: A
114………. are the official records of the proceeding of a meeting.
a.Agenda.
b.Minutes .
c.Notice.
d.None of the above.
Answer: A
115. Minutes of resolutions is only resolutions ………
a.recorded.
b.development.
c.decision-making.
d.none of the above.
Answer: A
116. A report is a basic management tool used in ……….
a.personality development.
b.decision–making.
c.individual development.
d.none of the above.14
Answer: A
117. Press reports refers to ………
a.reports in newspapers.
b.reports through letters.
c.oral communication.
d.none of the above.
Answer: B
118. An informal report is usually in the form of a ………. communication.
a.person to person.
b.prescribed form.
c.regular intervals.
d.none of the above.
Answer: A
119. A concise and accurate record of the proceedings at a meeting is called as …
a.resolution.
b.minutes.
c.invoice.
d.agenda
Answer: A
120. List of items of business to be considered at a meeting is called as …….
a.agenda.
b.dividend.
c.prospectus.
d.reports.
Answer: C
121. An Agenda prepared in connection with ………..
a.meeting.
b.business tours.
c.exhibition.
d.none of these.
Answer: A
122. Minutes of a meeting are usually prepared by ……….
a.secretary.
b.chairman.
c.shareholder.
d.none of these.
Answer: D
123…… is a communication which contains the decision of the higher authority of the
organization.
a.Amendment.
b.Resolution.
c.Debate.
d.None of the above.
Answer: B
124………. reports are related to a single occasion or situation.
a.Special.
b.Periodic.
c.Informal.
d.None.
Answer: A
125.A collection letter is associate with ………
a.Debtors.
b.Creditors.
c.Company.
d.Customers.15
Answer: A
126). A report prepared in a prescribed form and presented according to an established
procedure is ….. report.
a.formal .
b.informal.
c.Statutory.
d.General.
Answer: A
127. A report given by a secretary to the Marketing Director may be called as ….
a.formal.
b.informal.
c.oral.
d.personal.
Answer: A
128….. is done by drawing a list of the items of business to be transacted at the meeting.
a.Minutes.
b.Resolution .
c.Invitation.
d.Agenda.
Answer: D
129. The minute books are the ….. book of the company.
a.Subsidiary.
b.Statutory.
c.Obligatory.
d.Secondary.
Answer: B
130. The value mail, e-mail, video conferencing etc., some of the ……… based media of
communication.
a.Computer.
b.Traditional.
c.Science.
d.Rules.
Answer: C
131… and testimonials are important because they express the opinion of others the
applicant’s suitability for a position.
a.References.
b.Qualification .
c.Service certificate.
d.None of the above.
Answer: C
132. ‘Brevity’ in a report leads to …….
a.short, meaningful report.
b.long report.
c.report with flamboyant language.
d.none of the above.
Answer: C
133. ‘Statutory Report’ is ………..
a.an informal report.
b.not having legal sanction.
c.always a statistical report.
d.none of the above.
Answer: A
134. A report prepared and presented according to the form and procedure laid down law
is called a …….
a.law report.16
b.procedure report.
c.company report.
d.statutory report.
Answer: A
135. Organization Theory is written by ….
a.William Scott.
b.Newman & summer.
c.Matthews.
d.None.
Answer: A
136.The official record of the proceeding of a meeting is called …………
a.minutes.
b.notice.
c.both 1 & 2.
d.none of the above.
Answer: A
137. Reporting is an example of ……….. communication.
a.written communication.
b.oral communication .
c.visual communication .
d.none of the above.
Answer: C
138. A circular is a form of …………
a.oral communication.
b.face-to-face communication.
c.group communication.
d.none of these.
Answer: A
139. Dunning letters are also called …………
a.collection letters.
b.letter of credit.
c.compliant letters.
d.none of these.
Answer: A
140. C.I.F. means ………..
a.Cost, Indent and Freight.
b.Cost, Insurance and Fare.
c.Cost, Insurance and Freight.
d.None of the above.
Answer: C
141. Letter of credit is issued …….
a.by bank.
b.by supplier.
c.by customer.
d.none of the above.
Answer: D
142. A substantial amount of trading involves ………
a.credit.
b.cash.
c.direct selling.
d.e-mail.
Answer: B
143. For a buyer, making enquiries is the ………
a.first stage.
b.second stage.17
c.third stage.
d.none of the above.
Answer: A
144. Circular letter is mental for ………
a.mass communication.
b.personal communication.
c.secret communication.
d.none of the above.
Answer: A
145. Dunning letters refers to ………
a.collection letters.
b.orders.
c.sales letters.
d.compliant letters.
Answer: B
146. One of the following directly relates to provision of credit …………..
a.current account.
b.savings account.
c.recurring deposit.
d.discounting bills.
Answer: C
147. Marine insurance is effected FPA. FPA denotes ………
a.free of particular average.
b.free of particular assignment.
c.free of partial average.
d.none of the above.
Answer: C
148. The exit communication takes place when an employee ……….. the organization.
a.enter into
b.learning from
c.both. (1 & 2)
d.leaves
Answer: A
149. Clearance sales refer to ………..
a.sale of pure chemicals.
b.sale of detergents.
c.sale of food products.
d.none of the above.
Answer: B
150. Testimonial refers to …….
a.conduct certificate.
b.test marks.
c.course certificate.
d.none of the above.
Answer: D
151. The possibility of misunderstanding at any step takes place in ….
a.feed back
b.response.
c.brain drain.
d.dilution.
Answer: C
152. …. means giving a particular bias to the reality
a.Abstracting.
b.Slanting.
c.Inferring.18
d.Information.
Answer: B
153. Internal communication is necessary because ….
a.business activities are easy.
b.business has grown in size.
c.government needs certain information.
d.employees expects some information.
Answer: B
154. Unsolicited communication is a ….
a.physical barrier.
b.semantic barrier.
c.social barrier.
d.socio-psychological barrier.
Answer: D
155. Part of the message is lost in transmission is ….
a.poor retention.
b.inattentiveness.
c.faulty transmission.
d.emotions.
Answer: C
156. ….. stands for mental health
a.Morale.
b.Motivation.
c.Co-operation.
d.Coordination.
Answer: A
157. …. is a very conscious process of communication
a.Warning.
b.Order.
c.Action.
d.Education.
Answer: D
158. The effort to influence the attitudes, feeling or beliefs is ….
a.instruction.
b.persuasion.
c.suggestion.
d.motivation.
Answer: B
159. A … is a specific offer for sale.
a.Enquiry.
b.Quotation.
c.Reply.
d.Statement.
Answer: B
160. CWO stands for ….
a.cash with offer.
b.cash with order.
c.cash with option.
d.cash with opinion.
Answer: B
161. Business letter must possess the quality of ….
a. coherence.
b. incompleteness.
c. faultiness.
d. jargons.19
Answer: A
162. The effective business letter must be ….
a. sender oriented.
b.reader oriented.
c. company oriented.
d. business oriented.
Answer: B
163. …. means the right use of putting in points or stops in writing.
a. Exclamation.
b. Semi colon.
c. Comma.
d. Full stop.
Answer: D
164. An informal report is usually in the form of a …. communication.
a. person to person.
b.many to one.
c. one to many.
d. company to company.
Answer: A
165. A report as per law and procedure is called ….
a. formal report.
b.statutory report.
c. non statutory report.
d. informal report.
Answer: B
166. …. reports are prepared and presented at regular and prescribed intervals
a. Periodic reports.
b. Special reports.
c. Informal reports.
d. Non-periodical reports.
Answer: A
167. ….. is a basic management tool used in decision-making.
a. Business letter.
b.Report.
c. Document.
d. Specific reports.
Answer: B
168. …. report can be denied at any time.
a. Oral report.
b.Written report.
c. Business report.
d. Formal report.
Answer: A
169. …. depends on the proper arrangement of fact
a. Precision.
b. Completeness.
c. Clarity.
d. Coherence.
Answer: C
170. …. is the list of words used in the reports.
a. Conclusion.
b. Glossary.
c. Index.
d. Reference.
Answer: B20
171. …. is the main part of the report.
a. Conclusion.
b. Recommendations.
c. Description.
d. References.
Answer: C
172. …. the sources of information is a kind of spadework.
a. Analyzing.
b. Investigating.
c. Making outline.
d. Writing report.
Answer: B
173. Brevity should be achieved at the cost of
a. Clarity.
b. Courtesy.
c. Relevance.
d. Accuracy.
Answer: A
174. …. is the first part of the body of the report.
a. Contents.
b. Introduction.
c. Conclusion.
d. Abstract.
Answer: B
175. …. reports are related to a single occasion or situation.
a. Non-recurrent reports.
b. Investigative reports.
c. Special reports.
d. Formal reports.
Answer: C
176. …. should come as a logical conclusion to investigation and analysis
a. Recommendations.
b. Suggestion.
c. Inferences.
d. Conclusions.
Answer: C
177. …. is a device by which losses suffered by a few are shared by many.
a. Insurance.
b. Cheque.
c. Finance.
d. Risk bearer.
Answer: A
178. The word system is derived from ….
a. Latin.
b. French.
c. Greek.
d. Portugal.
Answer: C
179. …. is in finished form.
a. Data.
b. System.
c. Information.
d. Character.
Answer: C
180. …. of information subsystems provides more meaningful management information.21
a. Co-ordination.
b. Integration.
c. Direction.
d. Planning.
Answer: B
181.....system monitors and control physical processes.
a. Process.
b. Transaction.
c. Operations.
d. Office Automation.
Answer: A
182. …. enhances office communications and productivity.
a. Office automation.
b. Executive systems.
c. Decision making.
d. Strategic systems.
Answer: A
183. …. is an integrated user-machine system.
e. Management Information system.
f. Executive system.
g. Decision making system.
h. Knowledge based system.
Answer: A
184. …. system provides expert advice for operational chores.
a. Business.
b. Operation support.
c. End user systems.
d. Expert systems.
Answer: D
185. …. systems provide network resources for direct hands on computing.
a. MIS.
b. DSS.
c. End user computing.
d. Expert systems.
Answer: C
186. …. systems process data resulting from business transactions.
a. Transaction processing.
b. DSS.
c. Office Automations.
d. MIS.
Answer: A
187. EDP stands for
a. Enterpreneurial Development Programme.
b. Electronic Data Processing.
c. Electronic Data Passing.
d. Electronic Data Patroning.
Answer: B
188. …. is the physical part of the computer.
a. Software.
b. Human ware.
c. Firmware.
d. Hardware.
Answer: D
189. …. is usually indicated if anything is to be attached to a letter.
a. Appendix.22
b. Annexures.
c. Index.
d. Enclosures.
Answer: D
190. …. is an important element in all business letters.
a. Signature.
b. letter head.
c. Salutation.
d. Complimentary close.
Answer: C
191. …. is the set of instructions given to the computers.
a. Hardware.
b. Software.
c. Human ware.
d. Firmware.
Answer: B
192. …. computers operates by measuring.
a. Analog.
b. Digital.
c. Hybrid.
d. Main frame.
Answer: A
193. …. computers operates by counting.
a. Analog.
b. Digital.
c. Hybrid.
d. Mini frame.
Answer: B
194. …. is something written after the letter is closed.
a. Copy distribution.
b. Enclosures.
c. Postscripts.
d. Reference.
Answer: C
195. …. is used at the end of a sentence which expreses a strong feeling.
a. Colon.
b. Exclamation mark.
c. Semi colon.
d. The colon.
Answer: B
196. …. is the process of arriving at agreement through consultation.
a. Consensus.
b. Grapevine.
c. Informal.
d. Braindrain.
Answer: A
197. An …. report can be denied at any time
a. Oral.
b. Written.
c. Special.
d. Informal.
Answer: A
198. A …. report is one which is prepared in a prescribed form.
a. oral .
b. written.23
c. Informal.
d. Formal.
Answer: D
199. Reports submitted by the branch manager is a …. report.
a. Technical.
b. Logical.
c. Individual.
d. special.
Answer: C
200. An abstract is also called as ….
a. Introduction.
b. Synopsis.
c. Inference.
d. Content.
Answer: B
201. The person who attaches meaning to a message is called as ….
a. a sender.
b. an encoder.
c. a transmitter.
d. a receiver.
Answer: D
202. When superiors provide directions to their subordinates regarding what to do, which
is known as ____ communication?
a. upward.
b. horizontal.
c. downward.
d. lateral.
Answer: C
203. When working to create and maintain a favorable relationship with a receiver, a
sender should ….
a.do just what the receiver expects.
b.impress the receiver by using technical terms.
c.stress mutual interest and benefits.
d.use positive wordings.
Answer: D
204. If a manager asks his assistant to compile a report on the overall performance of the
department, which form of communication will it be?
a.Upward communication.
b.Intrapersonal communication.
c.Downward communication.
d.Lateral communication.
Answer: C
205. The colour of the paper used for writing business letters usually is ….
a. yellow.
b.green.
c.white.
d. blue.
Answer: C
206. While using this type of envelope, writing the address on it is not required ….
a.window envelope.
b. office envelope.
c. postal envelope.
d. plain envelope.
Answer: A
207. Status enquiries are made for the following purpose ….24
a. for complaint.
b. for job.
c. for credit sales.
d. for knowing the status.
Answer: C
208. An offer to sell goods at a price and conditions specified is called ….
a. prospectus.
b. resolution.
c. quotation.
d. offer.
Answer: C
209. The minimum number of members necessary for a meeting is called as ….
a. quorum.
b. resolution.
c. proxy.
d. prospectus.
Answer: A
210. The language used in a business letter should be ….
a. simple.
b. difficult.
c. confidential .
d. technical.
Answer: A
211. Request for an overdraft is written to ….
a. secretary.
b. director.
c. banker.
d. company.
Answer: C
212. Letter announcing reduction of prices is called ….
a. sales letter.
b. circular letter.
c. collection letter.
d. offer letter.
Answer: D
213. Report in the form of a person-to-person communication is ….
a. formal report.
b. informal report.
c. statutory report.
d. non-statutory report.
Answer: B
214. A lively speaker lecture is always ….
a. lively.
b. earnest.
c. both.
d. none.
Answer: A
215.In a business letter the date takes place in ….
a. top left only.
b. top right only.
c. both top left and top right.
d. bottom left.
Answer: C
216. Bio-data is enclosed with the following letter ….
a. sales letter.25
b. application letter.
c. complaint letter.
d. collection letter.
Answer: B
217. Language used in essay writing is ….
a. simple.
b. difficult.
c. confidential.
d. none of these.
Answer: A
218. The words CIF are used in the following letters ….
a. circular letters.
b. complaint letter.
c. export business letter.
d. agency letter.
Answer: C
219. The report published through newspaper is called as ….
a. annual report.
b. business report.
c. budget report.
d. press report.
Answer: D
220. The name of the report submitted by the Public Ltd Company every year is ….
a. business report.
b. budget report.
c. press report.
d. annual report.
Answer: D
221. The requirements for preparing a speech and essay ….
a. vocabulary.
b. clear thinking.
c. facts and figures.
d. all the above.
Answer: D
222. Which one is not a component of a business letter?
a. envelope.
b. salutation.
c. subject.
d. complimentary close.
Answer: A
223. The American style of writing the date in business letter starts with ….
a. day.
b. month.
c. year.
d. time.
Answer: B
224. The right complimentary closure for the salutation ‘Dear Subscriber’ is ….
a. Yours ever.
b. Yours forever.
c. Yours sincerely.
d. Yours faithfully.
Answer: C
225.Post script is ….
a. vital information.
b. relation information.26
c. important information.
d. Additional information.
Answer: D
226. Informal communication network within the organization is known as ….
a.interpersonal communication.
b.intrapersonal communication.
c.mass communication.
d.grapevines.
Answer: D
227. Information and communication technology include ….
a. e-mail.
b. internet.
c. educational television.
d. all the above.
Answer: D
228.Communication will be effective ….
a.if it is delivered slowly and clearly.
b.if it is delivered in a calm situation.
c.if it reaches the receiver completely.
d.if it reaches the receiver as intended by the sender.
Answer: D
229.Which of the following is not a component in the communication model?
a.sender.
b.messenger.
c.encoding.
d.receiver.
Answer: C
230.What kind of information should be included in a resume?
a.work experience.
b.education.
c.affiliation and membership.
d.letter of recommendation.
Answer: B
231.What are the common barriers that impede communication?
a.Barriers with people.
b.barriers with words.
c.barriers made by cultural differences.
d.barriers made by distance.
Answer: A
232.Which of the following information should be included in minutes?
a.Date and venue of the meeting.
b.Decisions made at the meeting.
c.Comments from the members.
d.Action to be taken by the members.
Answer: A
233. When preparing to write for business purposes, the 4 Ps include ….
a.personal.
b.position.
c.polite.
d.professional.
Answer: B
234.What should be avoided when engaging in business correspondence?
a.Choppy sentences.
b.Passive sentences.
c.Bias-free language.27
d.Clichés.
Answer: C
235.Which of the following is NOT a problem when calling for a meeting?
a.Personal agenda.
b.Team spirit.
c.Interpersonal conflicts.
d.Cultural differences.
Answer: B
236.Which of the following is NOT an external business written communication?
a.Complaint letter.
b.Curriculum vitae.
c.Memo.
d.Enquiries letter
Answer: C
237.Effective communication can only be achieved when ….
a.the audience is understood.
b.feedback is encouraged.
c.thoughts are organized..
d.systematic delivery of speech.
Answer: A
238.Which of the following is NOT a way to help generate ideas when writing?
a.Brain storming.
b.Free writing.
c.Guessing.
d.Clustering.
Answer: C
239.Words that have more than one meaning are called as ….
a.equivocal terms.
b.jargon.
c.trigger wards.
d.biased language.
Answer: A
240.Which one of the following is the most formed type of speech delivery?
a.Manuscript.
b.Memorized.
c.Impromptu.
d.Extemporaneous.
Answer: A
241.Which one of the following is an important tip to become a better listener?
a. Don’t jump to conclusion.
b. Keep a closed mind.
c. Talk while listening.
d. Don’t try to give feedback.
Answer: A
242. Which of the following is a non- verbal communication ?
a.Body language.
b.Letter.
c.Speech.
d.Poem.
Answer: A
243. ---- is personal and professional
a.Advice.
b.Counseling.
c.Order.
d.Suggestion.28
Answer: B
244. ---- is an authoritative communication
a.Order.
b.Persuasion.
c.Advice.
d.Counseling.
Answer: A
245. An effort to influence the attitude and feeling of others is ….
a.persuasion.
b.suggestion.
c.advice.
d.appreciation.
Answer: A
246. A forceful means of communication which demands immediate action is ….
a.warning.
b.motivation.
c.persuasion.
d.advice.
Answer: A
247. A motivated worker does not need much ….
a.supervision.
b.encouragement.
c.advice.
d.suggestion.
Answer: A
248.A written message which is conveyed over an electronic network is
a. Notice.
b. Fax.
c. Telegram.
d. E-mail
Answer: D
249.A non-verbal communication which communicates a person’s mind is ….
a. posture.
b. gesture.
c. facial expressions.
d. appearance.
Answer: A
250..……… are used to complement written communication
a. Graphics.
b. Audio- visual communication.
c. Reports.
d. Non-verbal communication.
Answer: A
STAFF NAME: S.SARANYA.
