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2011 14 屆科際整合管理研討會 June 25, pp165-182 - 165 - 高績效人力資源管理實務與員工態度之關係-以組織氣候為中 介變項 A Study of Relationship between High-Performance Work System and Employee AttitudeThe Mediating Effect of Organizational Climate 陳怡如 Yi-Ju Chen 1 劉敏熙Min-Shi Liu 2 摘要 現今組織實施策略性人力資源管理的趨勢之下,組織採用的策略必須和人力資源系統 兩者配合,員工不再只是組織達成目標的手段,在視員工為組織重要資產的思維下,員工 的心理或生理,對組織而言是很重要的,在關於員工態度的研究中,「工作滿意度」及「組 織承諾」此二因素較受到重視,因為這兩個因素包括了組織成員的個人行為及心理層面。 而高績效人力資源管理實務會透過各種社會機制,如組織氣候、組織文化,對員工態度造 成影響。本研究從高績效人力資源管理實務這個變數出發,嘗試了解人力資源管理實務是 否有助於形成較佳的組織氣候,以及透過良好的組織氣候,是否能使員工產生較高的員工 滿意度及情感性承諾。 關鍵字:高績效人力資源管理實務、組織氣候、工作滿意度、情感性承諾 壹、緒論 一、研究背景及動機 高績效人力資源管理實務發展至今已逾十五年,相關研究多半研究人力資源管理與組 織績效之間的關係(Arthur, 1994) 較少研究人力資源管理與員工態度之間的關係。組織實 施策略性人力資源管理的趨勢之下,組織採用的策略必須和人力資源系統兩者互相配合, 員工不再只是組織達成目標的手段,在視員工為組織重要資產的思維之下,員工的心理或 生理,對組織而言皆是重要的。而在組織行為研究中,影響組織效能的因素很多,其中以 「工作滿意度」及「組織承諾」此二因素較受到重視,因為這二個因素包括了組織成員的 個人行為以及心理層面。 組織應該考慮對組織績效產生影響的各種因素,充分了解人力資源管理系統和員工態 1 東吳大學企業管理系碩士班二年級。 2 東吳大學企業管理系助理教授(聯絡地址:100 台北市貴陽街一段 56 號,聯絡電話:02-23111531 3696E-mail: [email protected])

高績效人力資源管理實務與員工態度之關係 以組織氣候為 · PDF file2011第14 屆科際整合管理研討會 June 25, pp165-182 - 165 - 高績效人力資源管理實務與員工態度之關係-以組織氣候為中

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  • 2011 14 June 25, pp165-182

    - 165 -

    -

    A Study of Relationship between High-Performance Work System and Employee AttitudeThe Mediating Effect of Organizational Climate

    Yi-Ju Chen1 Min-Shi Liu2

    (Arthur, 1994)

    1 2(100 56 02-23111531 3696E-mail: [email protected])

  • 2011 14

    - 166 -

    (Takeuchi et al., 2009)(Takeuchi et al., 2007)(Whitener, 2001)

    1.

    2.

    3.

    4.

    5.

    (Evans & Davis, 2005)(Duncan & Hoffman, 1981)

    (Guthrie, 2001)(Arthur, 1994)(High-Performance Work Systems, HPWS)

    (Delery & Doty, 1996)(Guthrie et al., 2002(Guthrie et al., 2002)(Guthrie et al., 2002)(Guthrie et al., 2002)(Guthrie et al., 2002)(Delery & Doty, 1996)(Delery & Doty, 1996)(Delery & Doty, 1996)

  • -

    - 167 -

    Delery & Doty(1996)

    Litwin & Stringer(1968)

    Owens(1987)

    (1975)(2002)

    Schnieder & Bartlett(1970) 6 Litwin & Stringer (1968) 9

    (2002)

    (job satisfaction)(Hoppock, 1935)Locke(1976)(1990)

    Eahore & Taber(1975)

    1.

    2.

    Locke(1976)

  • 2011 14

    - 168 -

    Judge et al. (1999)

    (organizational commitment)Porter et al. (1974)

    (Goffin R.D & Gellatly I . E, 2001)

    (Salancik, 1977)

    Mathieu & Zajac (1990)

    1.

    2.

    3.

    4.

    5.

    Allen & Meyer (1996) 3

    1.

    2.

    3.

    (Meyer et al., 1989)

    Allen & Meyer (1996) Meyer et al. (1993)

  • -

    - 169 -

    (Zohar, 2000)

    (shared mental models)()(homogeneity)(Borucki & Burke, 1999)

    1

    1a

    1b

    1c

    1d

    (Litwin & Stringer, 1968)Altmann(2000)Karasick & Kirk(1968)

    Prichard & Karasick(1973)

    2

    2a

    2b

    2c

    2d

    (Meyer & Herscovitch, 2001)(19962005)(1995)(2005)

  • 2011 14

    - 170 -

    3

    3a

    3b

    3c

    3d

    Litwin & Stringer(1968)

    (Freeman et al., 2000)Altmann(2000)Prichard & Karasick(1973)Hickman(1987)

    4

    4a

    4b

    4c

    4d

    (Vandenberg et al., 1999)Meyer & Smith(2000)

    Boxall & Macky(2009) 13

  • -

    - 171 -

    (1995)(2005)

    5

    5a

    5b

    5c

    5d

    2009 104 100 25 950 635 72 563 53.62%

    ()

    Delery & Doty(1996) 7 23

    1.

    2.

    3.

    4.

    5.

    6.

    7.

  • 2011 14

    - 172 -

    55.35%0.52-0.90 0.5Cronbachs 0.89

    ()

    (2002) 4 20

    1.

    2.

    3.

    4.

    58.89%0.50-0.85 0.5 Cronbachs 3-2 0.89

    ()

    Locke(1976) Judge et al. (1999) 0.86

    ()

    Allen & Meyer (1996) Meyer et al. (1993) 0.83

    1(r=0.79p

  • -

    - 173 -

    (r= -0.13p

  • 2011 14

    - 174 -

    (B=0.03, p

  • -

    - 175 -

    (B=0.58, p

  • 2011 14

    - 176 -

    4

    3 3a 3b 3c 3d

    Beta t Beta t Beta t Beta t Beta t

    0.00 0.09 0.01 0.19 -0.01 -0.23 0.00 0.01 0.01 0.21

    0.03 1.07 0.03 0.99 0.04 1.68 0.04 1.41 0.02 0.68

    -0.03 -0.92 -0.03 -1.06 -0.04 -1.08 -0.04 -1.37 -0.01 -0.26

    0.04 1.33 0.05 1.45 0.02 0.49 0.03 0.79 0.06 1.74

    0.68 6.7*** - - - - - - - -

    - - 0.43 5.75*** - - - - - -

    - - - - 0.55 4.65*** - - - -

    - - - - - - 0.68 5.84*** - -

    - - - - - - - - 0.60 6.50***

    F 12.61*** 10.19*** 7.83*** 10.40*** 12.07***

    R-Squre 0.10 0.08 0.07 0.09 0.10

    R-Squre 0.09 0.08 0.06 0.08 0.09

    *p

  • -

    - 177 -

    (0.56)(0.84) 4c 7 (B=0.71, p

  • 2011 14

    - 178 -

    5

    1 2 3 4 5 6 7

    H4 H4a H4b H4c H4d

    Beta t Beta t Beta t Beta t Beta t Beta t Beta t

    0.00 0.10 -0.01 -0.28 -0.01 -0.29 -0.01 -0.25 -0.02 -0.38 -0.02 -0.37 -0.01 -0.25

    -0.01 -1.62 0.00 -0.21 0.00 -0.05 0.00 -0.16 0.00 -0.06 0.00 0.20 -0.01 -0.26

    0.01 1.65 0.05 1.64 0.04 1.48 0.04 1.52 0.05 1.62 0.03 1.13 0.05 1.78

    0.03 3.46** 0.05 1.81 0.04 1.46 0.05 1.69 0.05 1.57 0.03 1.05 0.05 1.79

    0.71 30.58*** 0.84 10.28*** 0.59 4.46*** 0.71 5.39*** 0.80 9.41*** 0.56 5.21*** 0.71 5.96***

    - - - - 0.34 2.33** - - - - - - - -

    - - - - - - 0.13 1.2 - - - - - -

    - - - - - - - - 0.15 1.39 - - - -

    - - - - - - - - - - 0.53 3.85*** - -

    - - - - - - - - - - - - 0.15 1.5

    F 188.4*** 21.63*** 19.07*** 18.28*** 18.38*** 20.94*** 18.44***

    R-Squre 0.63 0.16 0.17 0.16 0.17 0.18 0.17

    R-Squre 0.63 0.16 0.16 0.16 0.16 0.18 0.16

    *p

  • -

    - 179 -

    6

    8 9 10 11 12 13 14

    H5 H5a H5b H5c H5d

    Beta t Beta t Beta t Beta t Beta t Beta t Beta t

    0.00 0.10 0.01 0.12 0.01 0.11 0.01 0.10 0.00 -0.07 0.01 0.10 0.01 0.14

    -0.01 -1.62 0.01 0.50 0.01 0.55 0.01 0.47 0.02 0.77 0.02 0.59 0.01 0.46

    0.01 1.65 -0.01 -0.37 -0.01 -0.42 -0.01 -0.30 -0.01 -0.41 -0.02 -0.49 -0.01 -0.26

    0.03 3.46** 0.08 2.41 0.07 2.27 0.08 2.46 0.06 1.99 0.07 2.19 0.08 2.39

    0.71 30.58*** 0.72 8.02*** 0.63 4.30*** 0.80 5.47*** 0.65 6.93*** 0.65 5.40*** 0.61 4.67***

    - - - - 0.12 0.75 - - - - - - - -

    - - - - - - -0.08 -0.67 - - - - - -

    - - - - - - - - 0.31 2.57 - - - -

    - - - - - - - - - - 0.13 0.87 - -

    - - - - - - - - - - - - 0.13 1.14

    F 188.4*** 16.62*** 13.93*** 13.91*** 15.08*** 13.97*** 14.07***

    R-Squre 0.63 0.13 0.13 0.13 0.14 0.13 0.13

    R-Squre 0.63 0.12 0.12 0.12 0.13 0.12 0.12

    *p

  • 2011 14

    - 180 -

    ()

    ()

    () 25

    ( )(cross-sectional)(longitudinal)

    ()

    ()

    (1996)

    (1975)-35pp.13-56

  • -

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    (1990)

    (2002)- C

    (2005)

    (2006)23(6)pp.649-675

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    Allen, N. J., & Meyer, J. P. (1996), Affective, continuance and normative commitment to the organization: An examination of construct validity, Journal of Vocational Behavior, 49, pp.252-276.

    Boxall, P., & Macky, K. (2009), Research and Theory on High-Performance Work Systems: Progressing the High Involvement Stream, Human Management Resource Management Journal, 19(1), pp. 3-23.

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    Duncan, G., and S. D. Hoffman (1981), The incidence and wage effects of overeducation, Economics of Education Review, 1(1), pp.75 - 86.

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