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This note contains last minute updates on access and the installation procedure of CA Introscope. It covers the Enterprise Manager, Agent, Workstation, and WebView installation.
Other Terms
Introscope CA Wily
Solution
Licensing and Access
In July 2006, CA and SAP have signed an agreement, allowing you to use Introscope with SAP-developed dashboards and instrumentation as part of SAP Solution Manager. This specific Introscope version build for SAP is refered to as Right-To-View (RTV) version of Introscope. Note: CA informed that they are discontinuing support for CA Introscope 7.0x/7.1x/7.2x beginning October 15, 2012. The Right to View (RTV) version of CA Introscope is a restricted, read-only form of the full product and is bundled with SAP Solution Manager. With the RTV version, support is limited to products that are licensed and supported by SAP. The instrumentation, dashboards, Probe Builder Directives (PBDs), management modules, and Smartstor data contained within the RTV version of CA Introscope as provided by SAP is the intellectual property of SAP. Use of these functions is restricted by SAP and may only be used in an unrestricted manner by licensing SAP Extended Diagnostics by CA Wily from SAP. If you would like to increase the benefits of Introscope through custom dashboards and instrumentation, or extend Introscope's capabilities with Introscope PowerpacksTM, those services and products are available by purchasing SAP Extended Diagnostics by CA Wily through SAP. Please contact Viktor Kalapos ([email protected]).
Latest Release Latest available release on Service Marketplace is Introscope 9.5. Release notes for Introscope 8: SAP Note 1273028. Release notes for Introscope 9: SAP Note 1565954. Release notes for Introscope 9.5: SAP Note 2071100. Note: Please read all release notes referenced in this note before upgrading to the latest release.
Jetty Security Vulnerabilities
SAP occasionally gets asked about known security vulnerabilities in the Jetty Web Server bundled with Introscope:
l CVE-2009-4609 (http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2009-4609)
l CVE-2009-4611 (http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2009-4611)
These known security vulnerabilities exist up to version jetty 6.1.16. The Jetty versions used in the latest available Introscope Enterprise Manager versions are: Introscope 9.1.5.0 jetty_6.1.26 Introscope 9.1.0.2 jetty_6.1.14 Introscope 8.2.4.0 jetty_6.1.25 But even with older versions than Jetty 6.1.25 CA considers the Jetty releases as not vulnerable with respect to the listed issues since the affected classes like dump servlets or cookie dump servlets or demo servlets are not bundled with Introscope APM.
Installation
797147 - Introscope Installation for SAP Customers
Version 89 Validity: 28.11.2014 - active Language English (Master)
Released On 28.11.2014 11:42:37
Release Status Released for Customer
Component XX-PART-WILY Introscope by CA Technologies
SV-SMG-DIA Solution Manager Diagnostics
Priority Recommendations / Additional Info
Category Installation information
Other Components
You will need the following files for an Introscope End User installation. You can download all installation files from the Service Marketplace. The installation CD "Wily Introscope 5.3 SAP End User Edition" is NOT needed any more since all files of the CD are replaced by later versions. Important Note: You will need the latest version of SAPCAR to extract the files - see SAP Note 892842 for more information. Use the following paths to locate the files that should be downloaded:
1. Documentation
a) Setup guide for Introscope SAP End User Edition
http://support.sap.com/instguides -> Installation & Upgrade Guides -> SAP Components -> SAP Solution Manager -> Release 7.1 -> Additional Guides - Introscope -> Introscope Setup Guide <version> For the installation steps in detail please refer to the setup guide.
b) User Guides for Workstation and WebView. These user guides are now available online as links from the navigation dashboards on the Workstation/WebView Console.
c) Troubleshooting: http://wiki.scn.sap.com/wiki/display/TechOps/RCA_Introscope_Home
2. Files for the central monitoring system:
The files can be found in sub-components of the following path:
Introscope 8: http://support.sap.com/swdc -> SAP Software Download Center -> Support Packages and Patches -> Browse our Download Catalog --> SAP Technology Components -> SAP SOLUTION MANAGER -> SAP SOLUTION MANAGER 7.0 EHP 1 -> Entry by Component -> ...
Introscope 9 and 9.5: http://support.sap.com/swdc -> SAP Software Download Center -> Support Packages and Patches -> Browse our Download Catalog --> SAP Technology Components -> SAP SOLUTION MANAGER -> SAP SOLUTION MANAGER 7.1 -> Entry by Component -> ...
a) Introscope Enterprise Manager
Introscope 8: ... -> Wily Introscope -> WILY INTROSCOPE ENTPR MGR 8 -> (your OS for the enterprise mgr): SAPISEM24_*.SAR
Introscope 9: ... -> Wily Introscope -> WILY INTROSCOPE ENTPR MGR 9 -> (your OS for the enterprise mgr): WILY_IS_EM15*.SAR
Introscope 9.5: ... -> Wily Introscope -> WILY INTROSCOPE ENTPR MGR 9.5 -> (your OS for the enterprise mgr): WILYISEM06*.zip
b) Introscope Management Modules to be installed on top of Introscope Enterprise Manager
Introscope 8: ... -> Wily Introscope -> WILY INTROSCOPE ENTPR MGR 8 -> OS independent: SAPISMM24_*.SAR Introscope 9: ... -> Wily Introscope -> WILY INTRO EM MGMT MODULES 9 -> OS independent: WILY_IS_MM15*.SAR
Introscope 9.5: ... -> Wily Introscope -> WILY INTRO EM MGMT MODULES 9.5 -> OS independent: WILYISMM06*.zip
c) Optional: Introscope Workstation
Please check the setup guide to decide if you explicitly want to install the Workstation. It is also available out of the box from the Enterprise Manager.
Introscope 8: ... -> Support user Frontend GUIs -> WILY INTROSCOPE WORKSTATION 8 -> (your OS): SAPISWS24_*.SAR
Introscope 9: ... -> Support user Frontend GUIs -> WILY INTROSCOPE WORKSTATION 9 -> (your OS): WILYWORK15*.SAR
Introscope 9.5: ... -> Support user Frontend GUIs -> WILY INTROSCOPE WORKSTATION 9.5 -> (your OS): WILYWORK06*.zip
3. Introscope 8 Agent files for managed systems:
The files are located in the following folder:
http://support.sap.com/swdc -> SAP Software Download Center -> Support Packages and Patches -> Browse our Download Catalog -> SAP Technology Components -> SAP SOLUTION MANAGER -> SAP SOLUTION MANAGER 7.0 EHP 1 -> Entry by Component -> ...
a) ... -> Solution Manager JAVA Stack -> INTROSCOPE BCI VIA SM 8 -> ISAGENT24_*.SCA Java bytecode instrumentation agent for monitored systems for automated installation using the SMD setup application.
Note: Starting with Solution Manager 7.02 SP13, the LMSERVICE.SCA no longer contains the Introscope agent to allow for more update flexibility of the Introscope agent. You have to deploy the ISAGENT*.SCA on the SMD in addition to the LMSERVICE in order to use the Introscope setup in SMD.
b) ... -> Agents for Managed Systems -> WILY INTROSCOPE AGENT 8 -> OS independent-> ISAGENTSTD24_*.SAR Java bytecode instrumentation agent for monitored systems for manual installation. You only need this file if you do not use the SMD for setup.
Note for AIX using the IBM 1.4 J9 Hybrid VM: You need at least version 7.1 patch 1 of the Introscope agent and you have to use an additional Java VM option. Please check Note 1015184.
Note for IBM Java VM 1.4.2 (>=SR10) Linux x86_64: An additional Java VM option must be used - see Note 1149214.
NOTE for IBM iSeries: Starting with Introscope agent patch level 7.1 p11 the Introscope agent works without limitations on iSeries. Please check Note 1064516 for required releases and review the Introscope SAP setup guide for additional iSeries-specific Java VM options.
c) ... -> Agents for Managed Systems -> WILY INTROSCOPE AGENT 8 -> OS independent-> ISDOTNET24_*.SAR Bytecode instrumentation agent for DotNet applications. See Note 1126554 for details.
4. Introscope 9 and 9.5 Agent files for managed systems:
The files can be found in sub-components of the following path: http://support.sap.com/swdc -> SAP Software Download Center -> Support Packages and Patches -> Browse our Download Catalog -> SAP Technology Components -> SAP SOLUTION MANAGER -> SAP SOLUTION MANAGER 7.1 -> Entry by Component -> ...
Introscope 9:
a) ISAGENTJ515*.SCA Java bytecode instrumentation agent for monitored systems for automated installation using the SMD setup application. ... -> Solution Manager JAVA Stack -> WILY INTRO AGT 9 MIN J5 VIA SM -> OS independent
b) ISAGNTJ5STD15*.SAR Java bytecode instrumentation agent for monitored systems for manual installation. You only need this file if you do not use the SMD for setup ... -> Agents for Managed Systems -> WILY INTRO AGT 9 MIN J5 -> OS independent
c) ISAGTDOTNET15*.SAR Bytecode instrumentation agent for DotNet applications. See Note 1126554 for details. ... -> Agents for Managed Systems -> WILY INTRO AGT 9 .NET -> (your Windows OS)
Introscope 9.5:
a) ISAGENTJ506*.SCA Java bytecode instrumentation agent for monitored systems for automated installation using the SMD setup application. ... -> Solution Manager JAVA Stack -> WILY INTRO AGT 9.5 MIN J5 VIA SM -> OS independent
b) ISAGNTJ5STD06*.zip Java bytecode instrumentation agent for monitored systems for manual installation. You only need this file if you do not use the SMD for setup ... -> Agents for Managed Systems -> WILY INTRO AGT 9.5 MIN J5 -> OS independent
In case of any problems with CA Introscope not covered in
http://wiki.scn.sap.com/wiki/display/TechOps/RCA_Introscope_Home
please open a service message on component XX-PART-WILY.
Validity
This document is not restricted to a software component or software component version
References
This document refers to:
SAP Notes
This document is referenced by:
SAP Notes (45)
1926261 Central Note - Software Update Manager 1.0 SP11 [lmt_007]
1878193 Central Note - Software Update Manager 1.0 SP10 [lmt_006]
1868086 Solution Manager support for Introscope 9.1.5
1806158 Plant Connectivity: Measuring performance with Introscope
1751225 Introscope Push
1579474 Management Modules for Introscope delivered by SAP
1565954 Introscope 9 Release Notes
1540591 Wily Introscope Setup for SAP BOE 4.0
1455248 Wily Introscope for Commodity SL Native Java Server Process
1438005 Introscope Agent for Apache Tomcat
1424719 Wily Introscope Instrumentation for SAP J2EE Dispatcher
1418638 Wily Introscope Agent for IBM WebSphere Application Server
1404944 BWA 7.00/7.20 Usage of additional monitoring tools
1388247 RCA: Managed System Setup for SAP Business Objects Explorer
1357901 RCA: Managed System Setup for SAP BusinessObjects Enterprise
1344725 Introscope Agent on CE 7.1 EhP1: Memory Leak
1331962 DB2-z/OS:Wily Introscope Agent for IBM J9 Hybrid JVM
1322841 IBM i: Running Wily Introscope Enterprise Manager
1306843 Required information when opening new Introscope message
1291797 IBM i: Running Wily Introscope with IBM IT4J VM (J9)
1280961 SAP Extended Diagnostics by CA Wily
1273028 Introscope 8 Release Notes
1237887 Introscope 7.2.3 Release Notes
1237886 Introscope agent 7.2.2 retains memory
1231208 SCM Optimizer: Measuring performance with Introscope
1169441 Introscope trace enabling for Duet End-to-End Trace
1167033 New MDM Specific Commands for OS Command Console.
1163836 Solution Manager Diagnostics required for troubleshooting
1159369 Solution Manager Diagnostics: Introscope EM not connected
1149214 Wily Introscope Agent with IBM Java VM 1.4.2 (SR1x) x86_64
1126554 Wily Introscope .NET Agent
1107756 Introscope agent 7.1p5 may trigger explicit GC
1107279 Introscope Agent: JMX Adapter retains memory
1105109 Introscope Enterprise Manager Troubleshooting
1085464 Enable Duet JMS Queue Monitoring with Wily Introscope
1064516 iSeries: Running Wily Introscope with i5/OS Classic JVM
1015184 Wily Introscope Agent for IBM J9 Hybrid VM
976054 Availability of EWA for Non ABAP components
892842 SAPCAR error: format error in header
886600 Instrumentation WILY INTROSCOPE for SAP IPC 4.0
856909 Error after JDK upgrade on system with Wily Introscope
724452 Central Note for SAP NetWeaver Java Server 04/2004s
212876 The new archiving tool SAPCAR
617604 SAP Services for SAP PI/XI
1237887 Introscope 7.2.3 Release Notes
1237886 Introscope agent 7.2.2 retains memory
1357901 RCA: Managed System Setup for SAP BusinessObjects Enterprise
1169441 Introscope trace enabling for Duet End-to-End Trace
1167033 New MDM Specific Commands for OS Command Console.
1306843 Required information when opening new Introscope message
1163836 Solution Manager Diagnostics required for troubleshooting
1438005 Introscope Agent for Apache Tomcat
1159369 Solution Manager Diagnostics: Introscope EM not connected
724452 Central Note for SAP NetWeaver Java Server 04/2004s
1015184 Wily Introscope Agent for IBM J9 Hybrid VM
1424719 Wily Introscope Instrumentation for SAP J2EE Dispatcher
1806158 Plant Connectivity: Measuring performance with Introscope
1107756 Introscope agent 7.1p5 may trigger explicit GC
1107279 Introscope Agent: JMX Adapter retains memory
1105109 Introscope Enterprise Manager Troubleshooting
1418638 Wily Introscope Agent for IBM WebSphere Application Server
1751225 Introscope Push
1540591 Wily Introscope Setup for SAP BOE 4.0
1085464 Enable Duet JMS Queue Monitoring with Wily Introscope
1878193 Central Note - Software Update Manager 1.0 SP10 [lmt_006]
976054 Availability of EWA for Non ABAP components
1280961 SAP Extended Diagnostics by CA Wily
1064516 iSeries: Running Wily Introscope with i5/OS Classic JVM
1981278 Central Note - Software Update Manager 1.0 SP12 [lmt_008]
1344725 Introscope Agent on CE 7.1 EhP1: Memory Leak
856909 Error after JDK upgrade on system with Wily Introscope
1149214 Wily Introscope Agent with IBM Java VM 1.4.2 (SR1x) x86_64
1331962 DB2-z/OS:Wily Introscope Agent for IBM J9 Hybrid JVM
1579474 Management Modules for Introscope delivered by SAP
1455248 Wily Introscope for Commodity SL Native Java Server Process
1322841 IBM i: Running Wily Introscope Enterprise Manager
1565954 Introscope 9 Release Notes
212876 The new archiving tool SAPCAR
1126554 Wily Introscope .NET Agent
1291797 IBM i: Running Wily Introscope with IBM IT4J VM (J9)
1926261 Central Note - Software Update Manager 1.0 SP11 [lmt_007]
2071100 Introscope 9.5 Release Notes
1273028 Introscope 8 Release Notes
1404944 BWA 7.00/7.20 Usage of additional monitoring tools
892842 SAPCAR error: format error in header
886600 Instrumentation WILY INTROSCOPE for SAP IPC 4.0
1388247 RCA: Managed System Setup for SAP Business Objects Explorer
1231208 SCM Optimizer: Measuring performance with Introscope
