A L C ET L

Alcatel OmniPCX 4400

SUBSECTION 6

adm

Ed.01

A L C ET L

Alcatel OmniPCX 4400

Subsection 6 - adm

Subsection 6 - adm

SUMMARY

adm_acdUse................................................................................................................... 6. 3

1. adm_acd command................................................................................ 6. 3

Ed.01 Ref.3BA19919ENAA 6.1

A L C ET L

Alcatel OmniPCX 4400

Subsection 6 - adm

6.2 Ref.3BA19919ENAA Ed.01

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Alcatel OmniPCX 4400

Subsection 6 - adm adm_acdUse

44A01E05340A130AAEN

adm_acdUseEdition: 01

1. adm_acd command

The adm_acd command is used to get information about call distribution. It also allows especiallythe result of a script execution to be displayed after a call request.The adm_acd command followed by the -salb option gives access to the menu providing calldistribution traceability from a calling party number, a pilot number, etc.The -v option allows all the information to be displayed.Launch the command with the required option then make a call. The following information is displayedon the screen:Example:Neqt = 253WaitingRoomNumber = 31320AppelingNumber = 0228031060SkillNumber = 2

Skill[0] 2 1 MandatorySkill[1] 100 1 Mandatory

........

Agent List:Agent: 31000,0Agent: 31002,0

The main information provided is as follows:

- the waiting room number through which the call travels,

- caller number,

- the skill number of the call profile,

- the skill list in the call profile (identification number, skill level required, mandatory/optionalstatus, ...),

- the list of agents that may seize the call (list based on the call request).Other information is displayed depending on the script content (rule used, information related to thecalling party number or Call Tag, ...). There are several possible cases:

- the script applies the last agent called rule:

Example:Neqt = 253WaitingRoomNumber = 31320AppelingNumber = 0228031060SkillNumber = 2

Skill[0] 2 1 MandatorySkill[1] 100 1 Mandatory

Ed.01 Ref.3BA19919ENAA 6.3

A L C ET L

Alcatel OmniPCX 4400

adm_acd Subsection 6 - admUse

........

Used rules :LastCalledAgent

Rule associated data :Call Profile :1White List : 1Black List : 1

Agent List:Agent: 31002,0

In this case, no information (call profile, ...) is assigned to the calling party number.

- the script applies the White List according to the Call Tag received:

Example:Neqt = 253WaitingRoomNumber = 31320AppelingNumber = 0228031060SkillNumber = 0CallTag

31 30 30 30 0 0 0 00 0 0 0 0 0 0 00 0 0 0 0 0 0 00 0 0 0 0 0 0 0

........

Used rules :White List

Rule associated data :Call Profile :1White List : 1Black List : 1

Agent List:Agent: 31000,0

In this case, the White List associated with the calling party number is used.

- the script applies the redistribution rule:

Example:Neqt = 253WaitingRoomNumber = 31320AppelingNumber = 0228031060SkillNumber = 2

Skill[0] 2 1 MandatorySkill[1] 100 5 Mandatory

........

Used rules :Redistribution

Rule associated data :Call Profile :1White List : 1Black List : 1

Agent List:Agent: 31002,0

6.4 Ref.3BA19919ENAA Ed.01

tocadm_acd command