02 Part-2 Communication and Collaboration Tools-Rev.102013

Knowledge Management ProgramCAMT.CMU

Knowledge Management Program

02:02:Communication and Collaboration Tools

Achara Khamaksorn : November 2013Knowledge Management Program, College of Arts, Media and Technology, Chiangmai University

Month W1 W2 W3 W4 W5

Course Schedule - 952703 Application ICT in KM 01/2013

Month W1 W2 W3 W4 W5

October 19th 26th

Introduction to Group ICT in KM (6 hrs) Assignment (2)

Individual Assignment (1)

November 2nd 9th 16th 23rd 30th

Communication and Collaboration

Tools (6 hrs)

Collaboration Technologies

f

Mid‐Term Examination

KM Field TripAt BKK.

Storage Tools(6 hrs)

Tools (6 hrs) By Prof.Eric Tsui (6 hrs)

(3 hrs)

Group Assignment (2)

Individual Assignment (3)

Group Assignment (4)g ( ) g ( ) g ( )

December 7th 14th

Final Presentation (6 hrs)

Final Paper

www.camt.cmu.ac.th

Knowledge Representation

ลาดบท

(No.)

รปแบบของเทคนคการจดการ

(Techniques)

เครองมอ

(Tools)

1 เทคนคการพฒนาความคดสรางสรรค

(Creativity Development Techniques)

Brainstorming

Mind Mapping

2 เทคนคการจดการความร Knowledge Mapping-952711

(Knowledge Management Techniques) Document Management

Intellectual Property Management

Knowledge Audits-952711

3 เทคนคการสรางเครอขายความรวมมอ

(Cooperative and Networking Techniques)

Groupware

Team-Building

Supply Chain Management

4 เทคนคการจดการทรพยากรบคคล

(Human Resource Management Techniques)

Online Recruitment

E-Learning

Competencies Managementp g

Knowledge Representation (’ Con)

ลาดบท

(No.)

รปแบบของเทคนคการจดการ

(Techniques)

เครองมอ

(Tools)

5 เทคนคการปรบปรงกระบวนการ

(Process Improvement Techniques)

Benchmarking

Workflow

Business Process

JIT: Just In Time

6 เทคนคการจดการโครงการนวตกรรม

(Innovation Project Management Techniques)

Project Management

Project Appraisal

Project Portfolio Management

7 เทคนคการจดการการออกแบบ

(Design Management Techniques)

CAD Systems

( g g q )

8 เทคนคการสรางธรกจใหม

(Business Creation Techniques)

Business Simulation

Business Plan

4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Ri k M t 12 P j t P t M t 4 P j t I t ti M t 5 P j t S M t 6 P j t Ti M t7 P j t C tRisk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project TimeManagement 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope j g j g j g j g g j pManagement 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality“TEAM BUILDING”

What isProcurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration

“TEAM BUILDING”Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project02: Communication and Collaboration Tools

4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration ManagementResource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication M 11 P j Ri k M 12 P j P M 4 P j I i M 5 P j S M 6 P j TiveryoneManagement 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management ogether

veryone

chievedg j g j g j g j g4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope

ogether chieved ore

10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project IntegrationCommunication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project02: Communication and Collaboration Tools

4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Ri k M t 12 P j t P t M t 4 P j t I t ti M t 5 P j t S M t 6 P j t Ti M t7 P j t C t

กระบวนการของการสรางทมRisk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management

“Stage of TEAM Development”5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project TimeManagement 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management

1. Forming 2. Storming

4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope j g j g j g j g g j pManagement 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project QualityProcurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration

3. Norming 4. Performing

Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project02: Communication and Collaboration Tools

CoP:Community of Practice: CoP

CoP:02: Communication and Collaboration Tools

เ ค ร อ ง ม อ จ ด ก า ร ค ว า ม ร(Knowledge Management(Knowledge Management Tools)จากหนงสอ การจดการความร

ส ก า ร ป ญ ญ า ป ฏ บ ต ญ ญ ฏ

โดย อ.บดนทร วจารณCoP:

Mapping โดย ภก ประชาสรรณ แสนภกดMapping โดย ภก.ประชาสรรณ แสนภกด

Download ไดจาก www.prachasan.com

02: Communication and Collaboration Tools

เทคโนโลยสนบสนนการทางานรวมกนเปนทม

Community of Practice (CoP)Components of CoP

http://www.ewenger.com/theory/index.htm, S. Pavlin, 2006



Community of Practice (CoP)Components of CoP

In a CoP there are three elements present i eIn a CoP, there are three elements present i.e. Domain is the area or the subject of interest which binds all the members.

(K l d )(Knowledge)Community concerns the interaction, trust, relationship, and structure of community.

(People)Practice binds the member ith some benefit of collaborationPractice binds the member with some benefit of collaboration.

(Experience)http://www.ewenger.com/theory/index.htm, S. Pavlin, 2006



Communities of Practice (CoP) Characteristics

- Groups of people who share a concern, a set of problems, or a passion about a topic by interaction on an ongoing basis.(กลมคนทรวมกนแบงปนปญหาหรอหวขอทสนใจ โดยการปฏสมพนธอยางตอเนอง) ญ ฏ-Typically share information, insight and advise; help each other solve problems; discuss situations; their aspirations and their needs; ponder common issues; explore ideas.

ใ ใ(กลมคนทใชขอมลรวมกน ใหคาแนะนา ชวยกนแกปญหาหารอสถานการณ)-They are informally bound by the value they find in learning together.(กลมคนทจะถกผกไวอยางไมเปนทางการ โดยคณคาของสงทพวกเขาพบมาจากการเรยนรรวมกน)-Their sense of identity is created through interactions and exchanges over time, which continually combine the personal/social and instrumental /business concerns of members.(กลมคนทถกสรางขนผานการปฏสมพนธและการแลกเปลยนในชวงเวลา ซงกอใหเกดความสมพนธกนอยางตอเนองผานบคคล / สงคมและการใชเครองมอ / ธรกจของสมาชก)



Communities of Practice (CoP) Characteristics

-They may create a "body of knowledge, practices and approaches”(กลมคนทสราง “องคความรผานการปฏบตความรและวธการเขาถงความร“)Th i t ibl t hi h i l d t d t d-Their tangible outcomes,which include reports, documents and

improved skills, usually links them directly to their legitimacy.(ผลลพธทไดจะเปนรปธรรม ซงรวมถงการรายงานเอกสารและทกษะทดขน และ โ โ ไป มกจะเชอมโยงโดยตรงไปยงกลมของพวกเขา

-Their intanglibles such as sense of trust; increased ability to innovate; relationships and intimacy they build amongst people; sense of belonging they create; spirit of enquiry; etc. become especially important towards building a sense of community among participants. intanglibles.

ใ ไ ใ (กอใหเกดความไววางใจ ความสมพนธและความสนทสนมทมากขน ซงนบเปนสงสาคญอยางยงตอการสรางความรสกของชมชน)



What does Communities of Practice (CoP) look like…



Type of Communities of Practice (CoP)

Self-organizing W h VS

Big VS Small

มทงขนาดเลก คอสมาชก

ใ

Long VS Short lived

วงจรอายของ CoP อาจม

Web-based VS

Face2Face

กลมคนทมความชอบ ม

ใ

VS Sponsored

CoP อาจเกดจากการ

รวมตวกนอยางเปน

Within VS

Across boundaries

CoP อาจกอตงจากสมาชก2-3 คน และขนาดใหญ คอ

มสมาชกมากกวา 1000 คน

อายยาวนาน หรออาจมชวง

อายทสนความสนใจหรอมปญหา

รวมกน แลกเปลยน

ประสบการณกนเปนระยะ

รวมตวกนอยางเปน

ธรรมชาตของสมาชก หรอ

อาจเกดจากการจดตง

ขนมาอยางเปนทางการ

ทมาจากสายธรกจเดยวกน

หรอขามสายธรกจ หรอ

ขามองคกร

ทมา: S. Pavlin, 2006



Benefits of Communities of Practice (CoP)

For an For the For

organization, community Individual



การสรางชมชนนกปฏบต

Expert 5%

Training Professional 40%Training Professional 40%

Expert in Community of Practice 100%Expert in Community of Practice 100%



การสรางชมชนนกปฏบตสการพฒนา Learning Organization

CoP2

CoP3CoP4

CoP2

CoP1

CoP5

CoP6

CreateCoP9

CoP7 CoP8

CoP10

CoP1Learn

Share

CoP9

CoP11

CoP10

CoP1S e

Use

Capture


ระดบการเขารวมในชมชนนกปฏบต

Look away.

Observers

Casual customer

Frequenter

CCore



Communities of Practice (CoP)

• Different names:-Learning communities (HP)– Learning communities (HP)

– Family Group (Xerox)

– Thematic groups (World bank)g p

– Peers groups (British Petroleum)

– Knowledge network (IBM)

• Virtual CoP :-Discussion lists, forums, shared glossaries, repositories of reference documents, chat rooms, video & audio-based communication facilities



Case Study: Learning communities (HP)

ทมา: http://h20435.www2.hp.com/t5/The-Next-Bench-Blog/HP-s-Digital-Learning-Suite-Tomorrow-s-Classroom/



Case Study: Thematic groups (World bank)

ทมา: http://web.worldbank.org/WBSITE/EXTERNAL/WBI/.html



Case Study: The Knowledge Network (IBM)

ทมา: http://www.knowledgebusiness.com/knowledgebusiness/Templates/ReadKnowledgeLibrary.aspx



Case Study: PTT Thailand


4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Ri k M t 12 P j t P t M t 4 P j t I t ti M t 5 P j t S M t 6 P j t Ti M t7 P j t C tRisk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time

Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management and 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Collaboration Toolsj g j g j g j g g j pManagement 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality

Collaboration ToolsProcurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration 02:Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project02:


เทคโนโลยสารสนเทศทเกยวของและมบทบาทในการจดการความร

เทคโนโลยการ

สอสาร

เทคโนโลยการ

ทางานรวมกน เทคโนโลยการ

จดเกบ(Communication

Tools)

(Collaboration

Tools)

จดเกบ

(Storage Tools)



เทคโนโลยสารสนเทศทเกยวของและมบทบาทในการจดการความร

โ โ เทคโนโลยการสอสาร

(Communication Tools)

ชวยใหบคลากรสามารถเขาถงความรตางๆไดงาย

เทคโนโลยการทางานรวมกน

(Collaboration Tools)

ชวยใหประสานการทางานไดอยางมประสทธภาพ

เทคโนโลยการจดเกบ

(Storage Tools) ๆ

ขน สะดวกขน รวมทงสามารถตดตอสอสารกบ

ผเชยวชาญในสาขาตางๆ คนหาขอมล สารสนเทศ

และความรทตองการได ผานทางเครอขาย

Intranet Extranet or Internet

ชวยใหประสานการทางานไดอยางมประสทธภาพ

ลดอปสรรคในเรองของระยะทาง

ตวอยางเชน โปรแกรมกลม Groupware ตางๆ

หรอระบบ Screen Sharing เปนตน

ชวยในการจดเกบและจดการความร

ตางๆ

Intranet Extranet or Internet



ตวอยางเทคโนโลยสารสนเทศกบการจดการความร

Tool Category Tool

Communication Tools Network, Intranet, Extranet and Internet

ll lCollaboration Tools GroupWare

Electronic bulletin boards

Intelligent Tools or Storage Tools Decision support tools using neural networkIntelligent Tools or Storage Tools Decision support tools using neural network

Virtual reality

Genetic algorithmg

Intelligent agents

Internet Search engines

Knowledge Mapping



What isRisk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project TimeCommunicationManagement 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management

CommunicationT l4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human

Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope

Toolsj g j g j g j g g j p

Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project QualityProcurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project


เครองมอทางเทคโนโลยทสนบสนนการจดการความร

Communication Tools(เทคโนโลยการสอสาร)

Discussion Groupp03: เทคโนโลยสนบสนนการทางานรวมกนเปนทม02: Communication and Collaboration Tools




Discussion GroupDiscussion Group03: เทคโนโลยสนบสนนการทางานรวมกนเปนทม02: Communication and Collaboration Tools




Discussion GroupDiscussion Group03: เทคโนโลยสนบสนนการทางานรวมกนเปนทม02: Communication and Collaboration Tools




ChattingInternet Application

MeetingMeeting

FAX

Telephone

Discussion GroupMessaging Service

Discussion Group03: เทคโนโลยสนบสนนการทางานรวมกนเปนทม02: Communication and Collaboration Tools




E M ilE-MailE-mail คอ จดหมายอเลกทรอนกส เปนการสงขอความจากบคคลหนงไปยงอก

บคคลหนง มระบบการกาหนดแอดเดรส เชน บนอนเทอรเนต มแอดเดรสเปนชอ

Host คอมพวเตอร โดยใชระบบชอโดเมน เชน bu.ac.th หากผใชเปนผหนงทอยบน

Host กจะมชอบญช (account) หรอ Username ประกอบอยดวย เชน

[email protected] การสงจดหมายอเลกทรอนกสเปนวธการสงเหมอนจดหมาย

จรง โดยจะไปเกบไวใน M ilb ของผรบปลายทาง รอจนกวาผรบปลายทางจะมาจรง โดยจะไปเกบไวใน Mailbox ของผรบปลายทาง รอจนกวาผรบปลายทางจะมา

เปด Mailbox นาจดหมายไป

03: เทคโนโลยสนบสนนการทางานรวมกนเปนทม02: Communication and Collaboration Tools




E-MailHotmail

03: เทคโนโลยสนบสนนการทางานรวมกนเปนทม

E Mail02: Communication and Collaboration Tools




E-Mail03: เทคโนโลยสนบสนนการทางานรวมกนเปนทม

E Mail02: Communication and Collaboration Tools




Ch tChat“Chat” ในภาษาองกฤษ แปลวา สนทนาอยางเปนกนเอง เชนเดยวกนกบในอนเทอรเนต จด

ตางกนเพยงแคในอนเตอรเนต การ Chat เปนการคยโดยใชวธพมพขอความลงไปเทานน

ไมไดใชเสยง แตวาปจจบนกมบางโปรแกรมทสามารถคยเหนหนากน ไดยนเสยงกน ถาหาก

ผใชตออปกรณเสรม กลอง Webcam หรอไมโครโฟน เชน โปรแกรม ICQ MSN Yahooผใชตออปกรณเสรม กลอง Webcam หรอไมโครโฟน เชน โปรแกรม ICQ , MSN, Yahoo

Messenger ฯลฯ





I t t MInstant Messengerเปนการอนญาตใหมการตดตอสอสารระหวางบคคลบนเครอขายทเปนแบบ relative

privacy ตวอยาง client ทเปนทนยมเชน Gtalk , Skype , Meetro , ICQ , Yahoo Messenger

, MSN Messenger และ AOL Instant Messenger เปนตน ในการใชงานดงกลาวจะสามารถ

เพมรายชอใหอยใน contact list หรอ buddy list ได โดยการใส e mail address หรอเพมรายชอใหอยใน contact list หรอ buddy list ได โดยการใส e-mail address หรอ

messenger ID ลงไป ถาคนๆนน onlineขนมา ชอของคนนนจะปรากฏขนมาและสามารถ

chat ไดโดยการคลกไปทชอนนแลวพมพขอความทตองการสนทนาลงไปใสชองหนาตางท

กาหนดใหสาหรบพมพขอความ รวมถงสามารถอานขอความทโตตอบไดโดยอาจผาน

หนาจอเดยวกน เชน โปรแกรม Google Talk, ICQ เปนตน




Communication Tools




Communication Tools




Communication Tools




Communication Tools




Communication Tools




Communication Tools





VDO Conference





VDO ConferenceVDO Conferenceการประชมทางไกลดวยภาพ

ความหมายของ VDO Conference คอ การประชมกนโดยมองเหนกนดวยวธการทางเทคโนโลยการสอสาร โดยไมตองมาพบกนจรงๆ โดยการประชมกนนนอาจทางเทคโนโลยการสอสาร โดยไมตองมาพบกนจรงๆ โดยการประชมกนนนอาจเปนรปแบบ การประชมกนของกลมบคคลในสถานทตางๆ โดยใชอปกรณดานการสอสารและเทคโนโลยคอมพวเตอร เขามาชวย ทาใหไมตองเดนทาง ไมเสยเวลา ไม

เสยคาใชจายอนๆ หลายอยาง เชนคาทพก คาสถานท ฯลฯ





VDO ConferenceVDO Conference


















What isRisk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project TimeC ll b ti Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management

Collaboration 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Toolsj g j g j g j g g j pManagement 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project QualityProcurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project



Collaborative Computing Tools(เทคโนโลยการทางานรวมกน)

เปนเครองมอสนบสนนการ ทางานรวมกน (Groupware) ใ โเปนเครองมอทชวยในการถายทอดความรโดยนย

ชวยใหประสานการทางานไดอยางมประสทธภาพ ลดอปสรรคในเรองของระยะทางชวยใหประสานการทางานไดอยางมประสทธภาพ ลดอปสรรคในเรองของระยะทาง

ตวอยางเชน โปรแกรมกลม Groupware ตางๆ (E-mail, Discussion groups and databases

Data sharing), Electrical Meeting System, VDO Conference, Electrical Bulletin Boards หรอ

ระบบ Screen Sharing เปนตน



What isRisk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project TimeManagement 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management Groupware?4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope

Groupware?j g j g j g j g g j p

Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project QualityProcurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project



Collaboration Tools(เทคโนโลยสนบสนนการทางานรวมกน)

CMS

CMS (Content Management System) ระบบจดการบรหาร ไ ใ ใ ใ ไ ขอมลเวบไซต คอเครองมอทใชในการบรหารขอมลภายในเวบไซตซงสามารถสนบสนน

การปรบปรงเปลยนแปลงขอมลตางๆภายในเวบไซต โดยทาการควบคมเนอหา รปแบบ

และกระบวนการนาเสนอเนอหาและกระบวนการนาเสนอเนอหา





CMS

CMS (Content Management System)Open Source CMS:

- Drupal http://drupal.org/- Demo http://demo.opensourcecms.com/e107/e107 admin/admin.phpDemo http://demo.opensourcecms.com/e107/e107_admin/admin.php- Alfresco (http://dev.alfresco.com): ECM (Enterprise Content Management). - Knowledgetree (http://www.ktdms.com/): a powerful document management

d d P Psystem made in Java and PHP - Joomla http://www.joomla.org/





WeblogsWeblogs





Weblogsเปนกจกรรมทจาเปนตอองคกรเพอสรางนวตกรรมและความคดสรางสรรค

Weblogs

Social Software “The use of computing tools to support,

extend, or derive added value from social activity including weblogs,

instant messaging, music and photo sharing, mailing lists and message

boards, and online social networking tools (Lawley 2004).”





Weblogs• ป 2004 “Blog” เปนคาทถกคนหามากทสดใน Merriam-Webster.com

Weblogs• ปลายป 2005 จานวนบลอกทวโลก คอ 53.4 ลาน

• ป 2005 92.4% ของ Blogger อายตากวา 30 ปgg

• วยรน 13-19 ป คอ Blogger ทมจานวนมากทสด

• l i i• www.lexisnexis.com





WeblogsWeblogs

Create your free Blog









WeblogsWeblogs





Wiki

Wiki วก หรอ วก เปนนวตกรรมทชวยสนนสนนการสรางฐานขอมลในระบบออนไลนผานเวบไซต โดยสามารถทางานผานเวบบราวเซอรทกชนด ดงนนเราสามารถในระบบออนไลนผานเวบไซต โดยสามารถทางานผานเวบบราวเซอรทกชนด ดงนนเราสามารถ

ใหความหมายของนวตกรรมวกไดใน 3 ลกษณะ คอ 1) ลกษณะของเวบไซต 2) ตวซอฟตแวร

3) ตวเวบไซต ในดานลกษณะของเวบไซต คอ เวบวกจะเปนเวบทมลกษณะการออกแบบ

เพอทจะอนญาตใหผใชสามารถเพมและแกไขเนอหาไดโดยงาย ซงบางครงไมจาเปนตอง

ลงทะเบยนเพอแกไข นอกจากนเวบวกยงมระบบสนบสนนการเชอมโยง (Link) ไปยงขอมล

ตางๆ ไดอตโนมต ดวยความงายในการแกไขและโตตอบวกเวบไซต วก (Wiki) กจะเปนตางๆ ไดอตโนมต ดวยความงายในการแกไขและโตตอบวกเวบไซต วก (Wiki) กจะเปน

ซอฟตแวรทรองรบการทางานของระบบเวบวก (Wiki) ซงเปนซอฟตแวรทใชงานผานเครอขาย

คอมพวเตอร (Server)





WikiWikipediapedia

ทมา: วกพเดยสารานกรมเสร

http://th.wikipedia.org/wiki/Wiki





WikiWikibookbook

ทมา: วกตารา

http://th.wikibooks.org/wiki





WikiWikiquotequote

ทมา: วกคาคม

http://th.wikiquote.org/wiki/





WikiWikisourcesource

ทมา: วกซอรซ

http://th.wikisource.org/wiki/





WikiWikinewsnews

ทมา: วกขาว

http://th.wikinews.org/wiki/





WikiWikitionary

วกพจนานกรม (http://th.wiktionary.org/wiki/

tionaryWiki ป Wikispecies

วกสปซส (http://species.wikimedia.org/wiki/

WikiWiki คอมมอนส (http://commons.wikimedia.org/wiki/commons03: เทคโนโลยสนบสนนการทางานรวมกนเปนทม

commons02: Communication and Collaboration Tools


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Social4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Networkj g j g j g j g g j pManagement 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project QualityProcurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project


Social Network

Name Description/Focus User count Registration

Flickr Photo sharing 4,000,000 Open

Last.fm Music Unknown Open

MySpace General 130,000,000 Open

TagWorld General (tagging) 1 850 692 OpenTagWorld General (tagging) 1,850,692 Open

WAYN Travel & Lifestyle 7,000,000Open to people 18 and

older

Windows Live SpacesBlogging

(formerly MSN Spaces)30,000,000

Open - Uses

Windows Live ID

Xanga Blogs and "metro" areas 40 000 000 OpenXanga Blogs and metro areas 40,000,000 Open

Yahoo! 360° Linked to Yahoo! IDs 4,700,000Open to people 18 and

older

03: เทคโนโลยสนบสนนการทางานรวมกนเปนทมList of social networks: http://en.wikipedia.org/wiki/List_of_social_networking_websites



Social Network





Sh F I t t FShare Forum or Internet Forumเปนเวทการแลกเปลยนเรยนรบนพนทเสมอน (Virtual space) ทสรางขนโดยใชประโยชนจากเทคโนโลยการสอสารและสารสนเทศ (Information & Communicationประโยชนจากเทคโนโลยการสอสารและสารสนเทศ (Information & Communication Technology) หรอทเรยกวา ICT โดยการใชประโยชนจาก บลอก (Weblog) ในการแลกเปลยนเรยนร (Knowledge Sharing) บนพนทเสมอนทอนญาตใหผอานแสดงความ

ไ ใ ไ โ คดเหนตอความรทผเขยนถายทอดลงไปในบลอก และผเขยนไดเขยนโตตอบตอความคดเหนนนไป ๆ มา ๆ ในลกษณะของการสนทนาเพอหาความแตกฉานในตวความร ถอไดวาเปนการรวมกนสกดความรฝงลกไดอยางด (จนทวรรณ ปยะวฒน, 2548) ผสนใจเขาถงไดโดยงายรวมกนสกดความรฝงลกไดอยางด (จนทวรรณ ปยะวฒน, 2548) ผสนใจเขาถงไดโดยงาย สะดวกรวดเรว ทางเครอขายอนเทอรเนต (พออยบนเครอขายอนเทอรเนต เราเรยกวา Internet Forum





Share Forum or Internet ForumShare Forum or Internet Forum





Photo Sharing





Secure, Family-Friendly Media Sharing





Broadcast yourself03: เทคโนโลยสนบสนนการทางานรวมกนเปนทม

Broadcast yourself02: Communication and Collaboration Tools

CAMT.CMU

Thank YouThank You.

Documents

02 Part-2 Communication and Collaboration Tools-Rev.102013